I will say that this past experience was extremely pleasant, but the my previous one before that was less satisfying. However, with a little push - they handled the issue extremely well and were able to leave me with a less sour taste in my mouth and therefore have still purchased from them since.
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Glad to hear you had a more satisfactory experience with us second time around, as a relatively young company we are constantly learning and hopefully can get over past mistakes. Thank you for giving us the benefit of the doubt :) Diane xx