Missguided reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars


I placed two orders with Missguided on the same day (it had said something was out of stock when I placed the first order, but was in stock afterwards).
I then was told the next day that one of the items wasn't in stock, and that they would refund me.
I waited around 3 weeks to receive my clothes (still hadn't received my refund though) and when i received them they were very poor quality. I ordered about 6 items, and only 1 was okay to wear.
I then waited another 2 or 3 weeks (finally got my refund in this time) for my second order to arrie (that i had ordered on the same day!) and it never did. Asked for a refund and they kept screwing me around.
I lodged a claim with PayPal, and then Missguided kept saying that if i wanted the money back i would have to close the claim. I spoke with PayPal and this DEFNITELY isn't the case.
Do not buy from this company. Bad quality, unreliable shipping (no tracking numbers provided - even though they say there is) and although they have replied to my emails, they never really answer my questions.

I'm not even going to try and return the poor quality, ill fitting clothes because i know i will never get a refund.

    TrustScore 6.3 / 10
    4,748 Reviews

    Reply from Missguided

    Hi BronteMac,

    We're so sorry for your experience with us.

    We will still accept returns up to 6 months if the items are considered to be faulty.

    We will not unfortunately process a refund if the customer has their items (in which case you did)

    We apologise for any inconvenience caused.

    If you would like us to look further into this for you, please contact us via: customerhelp@missguided.co.uk.

    Best wishes,

    Missguided Customer Care xx
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