i ordered green silky type leggings fit really nice good price and was here the next day nice smooth transaction.
I have recently purchased items from misguided of which I have had to return 3 items all the items have had money reduced from my refund for postage. I think this is unacceptable as you already pay for postage for the items to be delivered and the whole point in the collect service is to stop this I have made purchases from other online stores and they don't charge. I will not be purchasing anything else from here and I will be putting my complaint in writing.
That's not even slightly my name. But I did LOVE the items they sent me, the quality especially. Also the shipping was very fast. Will definitely use this website again so long as there are more cute pieces!
I had a problem with a miss deliveried item which I had not received, but the courier said he had deliveried. I was fearful that my problem would not be dealt with efficiently especially as communication is made via email and not over the phone. I received an email and issue was dealt within a week.
I ordered a few items on 11/11/13. I had opted for express shipping, after a few days of receiving no emails for confirmation of my order I emailed them to which they could not find any orders under my email. Eventually they found it and said it had been dispatched on the 12/11/13 and I was told to be expected to wait 15 days plus a few more in case of courier delays! Express Shipping is meant to take 4 days and their standard shipping is only meant to take 10 days! I asked for my tracking number ( as express delivery has tracking) to which they said the delivery service they opted me for did not have one, and they had put me on standard delivery. I needed my items by today and have received nothing. Very disappointed with the service.
Missguided has a great selection of reasonably priced clothes HOWEVER DO NOT ORDER ANYTHING if there is even a slight chance you will return it (which is most of us because we can't tell exact fit through online shopping). The returns take FOREVER and even after a month of my order being at the US return warehouse, they still cannot say it has been received at the UK warehouse and I have yet to receive a refund. I am starting to feel like this is a scam and I am never going to see my money back.
ALSO BUYER BEWARE - if your order is over $200 and you live in the US, you have to pay customs fees (something that should be notified in bold when you checkout, but instead is in fine print on the policy page). This means I had to pay $75 in fees for clothes that I kept $40 worth.
Missguided should take a note from other reputable companies such as ASOS.
Miss guided frustrates me because the clothes are nice and affordable but the website never works properly, miss guided never has the things I want in stock but shows them as available on thewebsitte. I then contact customer services about pour chasing them and they say they are not in stock eugh!!!
Only constructive feedback I have is the website sign in, profile navigation could be improved, its a little clunky at the moment.
iPhone app would be good
Lack of free returns means that I hesitate buying big items that I know will cost me alot to return
I would recommend missguided to any1 amazing products and good customer service.
I have ordered several times before, although this time the quality (material) was not very good. It's very disappointing because sometimes it does look great when looking at the picture however when you see it personally it is disappointing. Also, the couple of shoes i have previously ordered are not very comfortable.
So I bought two dresses, the same one, two different colours. One for me and one for a friend. They arrived really quickly and they were the right sizes/ colour etc.
The quality wasn't that high (stitching and seaming) and it turned out to be a different fit to what was on the model, despite me being roughly the same size. It's obviously made to look better in the photo but all in all it was still a lovely dress and I received lots of compliments!
For Order Confirmation # 103229312
The delivery was very fast and the dress arrived in perfect conditions. But, the quality of the cotton is very poor (almost transparent for a white dress), is not as displayed at the web page (it seems a very nice white dress, with a better fabric quality). I was thinking on returning the item, but it’s spending more money and time than what the dress already cost.
I think you should display real pictures of the items, so the clients can decide if buy them or not.
Thanks and regards.
Missguided, I love your clothes! Always up to date with fashion. I always find clothes I like and for a surprisingly good price. Your amazing! Only negative I have to say , is to update the sizes you have left in a garment as I've tried to order something before and it just adds to the bag as £0.00 which means it's not in stock.
I received a pair of shorts and the zip snapped before i had even worn them, i did e-mail but was told that there was nothing they can do for me.
Ordered a jumpsuit and the wrong size was sent to me. They gave me a 10% code for my next shop but as I have a NUS card I get this discount anyway, mentioned this to them and they have not responded to that comment. The email I have just got asking to do this survey has a different name on it.
Lots of variety and choice, so there is something stylish and affordable for that ever you like to wear. Garments are really good quality unlike some other cheap clothes stores.
I recently bought a baby pink jumpsuit which I wasn't even looking for but missguided sells such great stuff I often find myself buying something I wasn't intending to.
Would rate MissGuided 10/10 and I always recommend MissGuided to my friends and family.
I'm not very happy with my experience with missguided aus, I don't usually review online but I need to warn others who want to send clothing back. Three weeks after sending my item back I finally got the confirmation that they received it and "due to some technical error" i have now been waiting 5 weeks for my refund. Be careful if you send items back because it could take forever for you to receive your money.
Fast & efficient top notch service.
I really like the clothes on missguided but the sizes are always so far off. For example I have recently bought three dresses that were my size (10) but they are absolutely massive and far too long. I sometimes find the material poor quality as well. Delivery services aren't the greatest as well, sending to old/ wrong addresses etc
I ordered a few items on the 27/10/2013 on a next day delivery service. When the order was delivered, I discovered that one item was missing. I then sent an email to Missguided and they informed me that it would take up to 10 days to redeliver!!! After complaining this was then dispatched on the next day delivery. However, I could not be at home so the currier Yodel thought that my door step was a save place?! There a 12 flats overall in my building and not the parcel has gone missing and I still haven't received the item. The whole service is completely ridiculous it has now taken almost 1 month and the item is still not delivered. Whenever I do send an email to Missguided I never receive a response from the same person my problem is just passed around the whole call center. Not happy at all.
I recently ordered over 200£ of miss guided items, send over 150£ back. The onesies that turned up were on fact dirty, and the thread has been pulled. The dresses baught had a completely different plunge line as to the ones shown in the photos. I appreciate that some of the clothes were sent back as they were the wrong size, but none of it would be ordered again due to the awful quality of clothes. I understand the clothes are cheap so won't be perfect, but send clothes full of loose threads and pulls, nearly see through clothing; wasn't enjoyable to receive.
I love what this website has to offer, the clothing is up to date, trendy and very affordable! However on one occasion this website has let me down, and after speaking to other friends who use this website, i found they had similar stories to tell! After ordering the perfect birthday dress for my 21st , the day it was due to be delivered i received an email saying it had been dispatched, to then receive another explaining it was delayed, which wasn't an issue as it was arriving the next day. However, later in the day i got an email to say the dress wasn't coming at all as it was out of stock! I wrote an email to complain explaining what had happened and they replied saying sometimes they can get inventory counts wrong and this is why it was no longer available. The response was very robotic and scripted and failed to answer all of my questions. Still to this day i will never understand how it can be dispatched one minute and out of stock the next .. and then to make things worse i went online to find they were still selling the dress in the colour and size i had ordered!! even though it was apparently out of stock! They offered me 10% off my next order as compensation however if they looked at my order they will find i already receive this discount as a student. I felt very let down by the website and got the feeling it wasn't all truthful. People who'd experienced issues like this also got the same feeling. I still order from this website occasionally, but i would never order from them if you need an item for a particular day or event as you never know what could happen!
I'm not being funny but when I ordered a dress for my mrs I specifically chose Saturday delivery and made the extra payment needed... The dress was for a party on Saturday evening, waited in all day and it never turned up... 5 days later the dress arrived....
The clothes are a resonable price. But the quality is crap!!! Ordered a pair of jeans that were like paper!!
So ordered from this site just recently, ordered 3 dresses.. Didn't suit so sent back, only been partially refunded for two dresses and charged for one dress, company refusing to even acknowledge and don't reply to emails, have asked for a contact number 3 times to no avail. Will never use this site again.
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