Reply from Missguided
[REPLY]
- Reviews (827)
- Kelly Emsen
- 1 Review
Tack
Poor quality and looks nothing like it does in the picture, bit gutted reqlly
Reply from Missguided
I am very sorry to hear that our products are not to your satisfaction, if there is a specific item you would like to discuss please email me at customerhelp@missguided.co.uk.
Best Wishes,
Grace xx
- Emma Drajling
- 1 Review
Great - Affordable - Fashion
I love the range of clothes on offer and the fact that they don't overcharge on delivery like a lot of companies do, which helps as you're then more willing to buy. xxx
Reply from Missguided
Thank you for your review :) we hope to see you soon!
Best Wishes,
Grace xx
- CMTyler
- 1 Review
Late refund & incompetent staff.
If you are looking to return an item for a refund to Missguided, beware or avoid completely. I had to wait nearly a month for a refund not to mention having to chase the care team up with copious amounts of emails. I got several responses from different care team members asking me for the same information I had already given them numerous times. I felt fobbed off & it caused me a lot of effort, time & stress. They were in breach of their terms & conditions & sympathise with anyone who was in my position. I had to email & tweet the company with my disgust before any action was taken on their part. It is a shame as their line of clothes are so good, but the way they handled their refunds has put me off shopping with with them.
Reply from Missguided
We are very sorry that in this particular instance the refund took longer to resolve then normal. We are currently in the process of installing a new system which will speed up our returns process.
Best Wishes,
Grace xx
- Nicole Evans
- 1 Review
Fast and efficient service!
Love this website, great clothing which appeals to me. I find the delivery is very very quick and can order at 9pm and it be here the next morning!
Reply from Missguided
Thank you for your lovely review! I hope that you will continue to follow our exciting brand :)
Best Wishes,
Grace xx
- Ehlana Foley
- 1 Review
excellent!!
I love missguided, delivery is always speedy and clothes always great quality, I rarely shop anywhere else now! :)
Reply from Missguided
Thank you for taking the time to post your review, we hope that we will see you soon!
Best Wishes,
Grace xx
- Lauren
- 1 Review
Amazing dont shop anywhere else
Omg miss guided is the place to shop the clothes are fab perfect for finding that party dress or just casual clothes Im currently not shopping anywhere else ATM. The next day service is fab would recommend this website to anyone as it is just amazing
Reply from Missguided
Thank you for your lovely comments and I hope that you will continue to keep it Missguided :)
Best Wishes,
Grace xx
- Lara
- 1 Review
Very good products, dispatched quickly and decent prices.
I love the clothing at Missguided, it is dispatched quickly and I love that you get text alerts on when your package is arriving. The only reason I gave 4 stars rather than 5 is due to once having a damaged product sent to me and another time having £4 deducted from my refund to pay for postage of a returned product that was too big for me.
Reply from Missguided
Thank you for your honest review, we will aim to earn that 5th star! :)
Best Wishes,
Grace xx
- Lisa Murch
- 1 Review
First rate clothes, first rate service.
The website is clear and the clothes are good quality and the delivery was quick. No hassle returns for different items.
Reply from Missguided
Thank you for taking the time to write your review. I hope that we will see you very soon :)
Best Wishes,
Grace xx
- Miss Claire Greaves
- 2 Reviews
Free returns
I purchased quiet a lot from you recently delivery was fantastic but returning them was ridiculous it cost me nearly £9 to return. I know you do the collect and send service but that takes a while before you receive it. Although I've seen things on your website I've decided against order because of this.
Regards
Claire'
Reply from Missguided
Thank you for your review, unfortunately we would be unable to offer free returns as this would be reflected in the price of the product on our website.
However you should not have been charged £9, would you mind emailing me at customerhelp@missguided.co.uk to investigate this further.
Best Wishes,
Grace xx
- Tina Williams
- 1 Review
excellent delivery excellent item
the item was brilliant and exactley as described and perfect fit everybody at my childrens christening commented on how nice it is and delivery was also excellent
Reply from Missguided
Thank you for taking the time to write your lovely review, I hope that you will continue to follow our exciting brand :)
Best Wishes,
Grace xx
- Charmaine Veiga
- 1 Review
Fast delivery and fantastic quality of clothing!
I have now ordered 3 separate items and have been delighted with each thing. It's amazing quality, and at great prices. Highly reconnected!
Reply from Missguided
Thank you for your lovely comment, I hope that we will see you soon!
Best Wishes,
Grace xx
- Dawn Pilgrem
- 1 Review
Excellent
Ordered a dress for my daughter, was very pleased with the dress price and quickness. Will definitely order again
Reply from Missguided
Thank you for taking the time to post your review, and I'm glad to hear you will be shopping with us again!
Best Wishes,
Grace xx
- Lydia Granath
- 1 Review
Service was absolutely terrible.
I ordered with misguided and they sent me my items without sending me an email with my order number. So when I decided I wanted to return the items they refused me a refund as I am unable to give them an order number. Shockinggggg!!!
Reply from Missguided
I am sorry to hear that you were not provided with an order number. Emails from us can sometimes end up in the Spam/Junk inbox and we do ask customers to check both your main inbox and the Spam/Junk inbox.
On the invoice we send with all orders, the order number is printed at the top of the page along with your address details.
If you have any further questions or queries regarding your order or refund, do not hesitate to contact me at customerhelp@missguided.co.uk.
Best wishes
Sana xx
- GillianBryce
- 2 Reviews
Most efficient service
I was extremely happy with this service, I received my order within 24hrs of ordering it even although i didnt pay for next day delivery and was very happy to see the added extra of a pre paid sticker to send any items back which didn't suit. I would certainly recommend misguided and looking forward to wearing my new dress :)
Reply from Missguided
Thank you for taking the time to write this lovely review :)
It's always lovely to hear from our customers and I am glad to hear that you love our Missguided range.
We hope to see you again super soon shopping with us :)
Best wishes
Sana xx
- Miss Karishma Maharaj
- 2 Reviews
rubbish delivery and customer care values
I recently purchase a pair of shorts on next day delivery. The didn't arrive until 8 days later. Ridiculous.
Reply from Missguided
I am sorry to hear that the item you ordered did not arrive on time after choosing Next Day delivery. We will be looking into this further with our couriers to ensure that it does not happen again.
Best wishes
Sana xx
- Arianna Chatzidakis
- 1 Review
Amazing.
Always deliver on time, and return process is easy. Clothing is very fashionable and am happy with the fit of the clothes. Favourite online shop!
Reply from Missguided
Thank you for taking the time to write this lovely review :)
I am glad to hear that your are happy with our exciting range of clothing and accessories and we hope to see you again shopping with us again super soon!
Best wishes
Sana xx
- Angela Martin
- 2 Reviews
disappointed
We order a dress and they sent the wrong one, this was for my daughter who had a party to go to on the Saturday. They said they would send us the right one once we had sent the wrong one back, but that would of been to late for the party.
So we just reorder the right dress again, and I must say the deliver was very quick which was a good thing. If you need to order something just give them plenty of time to get the right item to you!!!
Reply from Missguided
I am sorry to hear that you received an incorrect dress and we will be looking into this further so that this does not happen again.
I am happy to hear that your daughter received the correct dress in time for her party :)
Best wishes
Sana xx
- Sarah
- 1 Review
Gorgeous and stylish clothes
Absolutely love missguided! Always have new styles and really good prices. Favourite website!
Reply from Missguided
We're so glad to hear that you lover our Missguided range of clothing and accessories and we hope to see you again shopping with us super soon!
Happy shopping :)
Best wishes
Sana xx
- Rebecca Matthews
- 1 Review
Up to date with the latest trends.
I am a size 12 but have to buy a 14 from your websites. I once bought a dress in M/L and it was tiny on me! Your sizes are very small. I have always recieved my items quickly and on time. Your website is always the site I visit first when looking for a new outfit. Great value for money, although I have noticed your prices creeping up a little.
Reply from Missguided
Thank you for taking the time to write this lovely review :)
It's so nice to hear from our customers and I am glad to hear that you love our Missguided range. In regards to our sizing we do have a size guide available on our website that customers can use when purchasing items.
We do appreciate all feedback and comments that our customers provide us with so we can make their Missguided experience even better :)
We hope to see you again super soon!
Best wishes
Sana xx
- Danielle
- 1 Review
Rubbish customer service
Bought a lovely peplum dress in which the description and picture indicated that it came with a belt, received the dress however the belt was missing ! Contacted customer services about the missing belt and have yet to have the matter felt with appropriately 3 weeks later ! Not impressed at all.
Reply from Missguided
I am sorry to hear that you did not receive a belt that should have been included in your order.
Can you kindly email me at customerhelp@missguided.co.uk with your order details so that I can organise a re-dispatch of the missing belt for you.
Best wishes
Sana xx
- Ade Bola
- 1 Review
feed back
i think u people respond is very bad. You guys have to improve on that. cos i remb one time i email you guys and up till today have not get reply.
secondly i think you guys have to incress your sizes to size 16 because most of your size 14 come out small. i wll appricate and shop more with you guys if is possible. Thanks
Reply from Missguided
I am sorry to hear that you are not happy with our customer service. We do work as hard as we can to answer all customer queries and questions via our email inboxes and social pages.
We appreciate any comments and feedback that our customers provide us with and this is something that we will take on board.
If you have any further questions do not hesitate to contact me at customerhelp@missguided.co.uk
Best wishes
Sana xx
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- Hayley Malone
- 2 Reviews
Outraged customer!!!!
I wish I had read these reviews before purchasing from such a bad company.
Dont buy from misguided you will find just as nice clothing from a website who appreciate their customers and don't want to take your money then forget about you!, it's not worth the aggrevation it causes from not getting your items to no reply to messages and be made to feel like your in the wrong!!, trust me buy from boohoo or fashion union or asos, these don't not have a clue badly run business.
I usually use boohoo and WILL be in future!
I purchased my items last Friday for next day delivery as were needed for the
Saturday night. I live in a quiet area and was up since 7am awaiting my parcel, when
1 oclock came I decided to track it's whereabouts to see if it as nearly here only to my
disbelief to find the status was delivered and left behind a gate! A total lie as no delivery van came near also NO card was left buy the courier obviously because you can't leave a card if you come no were near the area.
Now I've received an email telling me what I already told them!!! And told to wait whilst there is an investigation.
If I wasn't so anoid it would be comical
No refund or no offer to send the items out again whilst they investigate, I the customer is left without my goods without an explanation and without my money and now despite my numerous emails supplying my telephone number I've heard nothing
since Saturday so am I to assume ive been ripped off by a company who advertise
on TV.
I repeat DON'T BUY FROM THIS COMPANY .
P.S here comes the mundane un helpful comment from the robot customer service team!!!! Refund my money please.
I would never usually write a bad comment about anything but after this experience I feel compelled too.
Reply from Missguided
Please accept my sincerest apologies on this matter, I am sorry that you have not received your order.
When a order has not been delivered to the customer there are standard procedures and protocols that we must follow to find out where the parcel was delivered and what happened to it.
I have looked into the email trail on our Customer Care inbox and can see that you were sent the disclaimer form, can you kindly email us back the form filled in so we can then open up the investigation as quickly as possible.
Once we receive a response from the couriers in regards to where your parcel was left we will then email you with the outcome and what the next steps will be.
I am sorry for any inconvenience that this matter has caused.
Best wishes
Sana xx
- Miss Beth Davis
- 2 Reviews
Love it!
Great quality, great product. Fits perfectly! love it
Reply from Missguided
Thank you for taking the time to write this lovely review :)
It's always a pleasure to hear from our customers and we're glad to hear that you're happy with your Missguided purchases :)
Best wishes
Sana xx
- Nia Scott
- 1 Review
Not the best
Quality of products weren't very good, iron marks and thin quality of on garment, other garment marked and cut wrong. Had to wait 3/4 weeks for the marked garment to be exchanged for another one and smaller size, when received wasn't given the size I asked for, sent back and asked for the actual size I asked for, then was notified it was out of stock and was refunded, a waste of my time again as this has happened before with garments being marked or poor quality
Reply from Missguided
I am sorry to hear that you received items that had marks on them and we will be looking into this further with our suppliers to ensure that it does not happen again.
Lots of our items do sell out fast due to large volumes of demand and we do refund all out of stock items.
I am sorry for any inconvenience that this matter has caused.
Best wishes
Sana xx
- Louise Pratt
- 1 Review
Fast & Fantastic !
Amazing clothes that always come super fast and there's never any hassle if you're looking for a return ! Highly recommended !
Reply from Missguided
Thank you so much for taking the time to write this lovely review :) I am glad to hear that you are happy with your Missguided experience and we hope to see you shopping with us again soon!
Best wishes
Sana xx
- Rebecca Locatelli
- 1 Review
High end fashion at affordable prices
Missguided is my fave online shop. They keep up to date with all the fashion and can get a perfect outfit with a small budget. The quality of the clothes are high. I have not yet been disappointed. Never think you cannot afford a new outfit because with Missguided you can. Thanks Missguided for brightening up my wardrobe.
Reply from Missguided
Thank you for taking the time to write this lovely review :)
I am very happy to hear you love our service. It's always amazing to hear from our customers and I hope that you will continue to follow our new and exciting brand!
We hope to see you again super soon and happy shopping :)
Best wishes
Sana xx
- Verity Holmes
- 1 Review
Quick service
It came quick pretty pleased think the £3 charge to return items is a rip off though
Reply from Missguided
We are glad to hear that your happy with your recent Missguided purchase and we welcome any comments and feedback our customers have :)
Best wishes
Sana xx
- Emma
- 1 Review
Unreliable
I ordered a dress, no problem with delivery, however did not like the dress so had to send it back via collect plus because i payed with paypal. I had not heard from missguided after 2 weeks of returning the parcel. I decided to track my parcel where I could see that it had been delivered 5 days after i sent it for return. They claim they 'cannot locate it' in the warehouse. So ridiculous, I can see collect plus have returned it. Really getting bored now, have sent them pictures of proof of postage and they haven't responded to my email. The customer care isn't rude or anything, but I feel they're just avoiding the problem. I just want a refund.
Reply from Missguided
Please accept my apologies on this matter. I have read through your email trail on customer care and used the tracking number you kindly provided, and can see that we received your return on the 10/05/13.
I have now logged a refund for the dress you returned back to us and this will be in your account within 3-5 working days.
I am sorry for any inconvenience that this matter has caused.
Best wishes
Sana xx
- Customer
- 2 Reviews
Great quality and good service
fast service and accurate description
Reply from Missguided
Thank you for your post and we hope to see you very soon!
Best Wishes,
Grace xx
- Phillipa Speed
- 1 Review
Delivery service appalling
I have ordered twice and paid for next day delivery, i do this for a reason as i need the items for next day, yet on both occasions did not turn up next day, and then only received a £2.00 refund when deliver was more, Will never shop this site again.
Reply from Missguided
We do apologise for the late delivery and the refund would be the difference in delivery types.
Best Wishes,
Grace xx
- Kelly Wookey
- 1 Review
Brilliant
The clothes ordered are always for my 15 year old daughter. She loves misguided ...she loves having different to everyone else. The clothes are always a brill fit as she is quite tall and slim for her age ( u dont need any models do U ???) and delivery is rapid so all on all we are very happy and contented customers thank you x
Reply from Missguided
We're very happy that your daughter loves our clothes! We hope that we will see you soon!
Best Wishes,
Grace xx
- Anna John
- 1 Review
Amazing, except for one little thing...
Honestly, I love Missguided. I buy nearly all of my clothes from them and they almost always are exactly what I hoped they would be - except I am a tiny little person, so a few things just don't look right on me (but that's just life) - there is only one problem I have. The lack of re-stocking when an item has sold out in a size. It's understandable that items can sell out quickly - but surely if they are that popular, then it is wise to re-stock it. This has happened to me a few times, when waiting for payday to come round, (it's usually in stock the day before I get paid and once I have the money to buy it, it's all gone!). I would love it if more items could be re-stocked (like the Yolonda trousers - in an 8 if you can!) Anyway, aside from that, there are so many great things about Missguided. It's so nice to have so many offers for free delivery etc, as that's what usually puts me off buying from the internet. Also, the clothes are so reasonably priced and good quality for what you pay. AND it's all so good looking! I'll definitely continue buying most of my clothes and accessories from Missguided as it's just that good. Love you MG!
Reply from Missguided
Don't worry! We're looking at launching a petite range in the future to accommodate for our smaller ladies :)
Best Wishes,
Grace xx
- Holly Innes
- 1 Review
Super fast delivery, amazing value!
Whenever I need an outfit quickly, missguided always makes it happen! Easy to use website, amazing value for money and variety of clothes, it's my first choice every time. Postage is reasonable and even with the £1.97 option, my package always arrives within 2 days! Really can't fault them, keep it up :) x
Reply from Missguided
I am very happy that you have enjoyed our service and I hope that you will continue to choose Missguided!
Best Wishes,
Grace xx
- Aynur Mustafa
- 1 Review
Missguided are amazing!
Amazing clothes! and really quick delivery
Reply from Missguided
Thank you for your lovely comment! We hope to see you soon!
Best wishes,
Grace xx
- Shireena Facey
- 1 Review
I like Misguided for its on trend, throwaway fashion
I think misguided is a good site, the stuff is reasonably priced and on trend. The only thing is some of the stuff is of poor quality which is a bit disappointing and not true to size all the time. But I do like it, I f I cant afford something I like on Asos then I normally check out misguided.
Reply from Missguided
We apologise if our clothing has not reached your standards, if you have a specific item you wish to discuss further please do not hesitate to contact me further at customerhelp@missguided.co.uk.
Best Wishes,
Grace xx
- Ria Browne
- 1 Review
Brilliant Website
Love this website, so easy to use and so much variety to choose from, very fashionable good quality clothing would recommend anyone to visit/buy from.
Reply from Missguided
Thank you for taking the time to post, I hope that you will continue to follow our exciting brand!
Best Wishes,
Grace xx
- Andrea Auburn
- 1 Review
poor quality and overpriced service!
missguided have some nice clothes on their website but when items arrive they quality is NEVER high enough. This problem is compounded by the expensive delivery and returns, which separate the website from higher quality ones such as ASOS.
Reply from Missguided
We are very sorry that the quality of our clothes failed to reach our high standards, if you wish to discuss any specific issue further please do not hesitate to contact me at customerhelp@missguided.co.uk
Best Wishes,
Grace xx
- Fiona Afrifa
- 1 Review
a very satisfied customer
First thing first, I dont understand why we need to have 3pounds deducted from the total amount during a refund. I know it is stated in the terms and conditiond but I still don't understand why. Other retailing companies do not do that.
second point, the exchange procedure was smooth and swift, the item didn't take long to be sent out to me I was notified upon receipt and dispatch which is very good.
I will continue to shop with misguided as they have good customer service and they dealt with both my refund and my exchange in an efficient way and they have trendy clothes.
Thank you
Reply from Missguided
£3 is deducted from your refund to cover the cost of the return postage, if however you returned the parcel via Royal Mail then please email me at customerhelp@missguided.co.uk and I will rectify this.
I am very happy that our exchange service has been swift and I hope that we will see you soon at Missguided.
Best Wishes,
Grace xx
- Vicky Staley
- 1 Review
Usually great. This time however, I am disappointed.
I've never had problems before when purchasing items from Missguided. However, I was very disappointed with my last order - a lot of my items were missing. I am told that it is being sorted, however I haven't received any further e-mails confirming that my order had been re-dispatched, and I ordered my items next day for a reason. 4 days later they are still not with me.
Reply from Missguided
I am very sorry for the missing items from your order, these will be with you very shortly and I will also email you personally email you with a unique discount.
Best Wishes,
Grace xx
- Florence Fairweather
- 1 Review
Great clothes recieved the next day!
Fab prices too
Reply from Missguided
Thank you for taking the time to post, I hope that you have loved your orders and we will see you soon!
Best Wishes,
Grace xx
Missguided
Fresh
Up-to-the-minute fashion to make sure you stay ahead of the pack and stand out from the crowd.
Fast
Fast delivery to the UK, Ireland and Internationally.
Friendly
A customer care team happy to help you with any queries you may have and to help you on your way to becoming a trendsetter.
About
Missguided is a fresh and vibrant online store that aims to stay on top of the latest trends in order to provide our customers with the best that the fashion world has to offer. We have fast established ourselves as a reputable and reliable company that is able to stand toe-to-toe with some of the most well-known online fashion retailers. Here at Missguided we pride ourselves on delivering key catwalk looks and celebrity inspired women’s fashion to our customers the second the trends hit. We know how important it is to look your best; therefore it is essential that our prices are affordable for everyone. We believe fashion is a right not a luxury! We understand that the key to our success is a happy and satisfied customer. This is why we focus on delivering a simple to use yet exciting shopping experience, whilst offering the fashion you want when you want it. Unlike many other online retailers we do more than just sell clothes. We like to point you in the right direction by giving you helpful and handy fashion tips and advice in our regularly updated blog. Here you can find out how to achieve the hottest celebrity looks as well as get information on our most popular items. With new clothes and accessories hitting our shelves daily we aim to stay ahead of our competition and secure a position at the forefront of women’s online clothing. Every day is a fashion show and the world is your runway!
Visit Missguided
Contact information
M50 1RE Salford
United Kingdom
Category
Missguided is ranked 527 out of 556 in the category Categories Clothes & Fashion
