I'm not being funny but when I ordered a dress for my mrs I specifically chose Saturday delivery and made the extra payment needed... The dress was for a party on Saturday evening, waited in all day and it never turned up... 5 days later the dress arrived....
The clothes are a resonable price. But the quality is crap!!! Ordered a pair of jeans that were like paper!!
So ordered from this site just recently, ordered 3 dresses.. Didn't suit so sent back, only been partially refunded for two dresses and charged for one dress, company refusing to even acknowledge and don't reply to emails, have asked for a contact number 3 times to no avail. Will never use this site again.
Ordered 2 dresses, paid for postage too, one dress was not good quality and had to be sent back, where I had to payostage again, the other dress had a rip at a seam, which I chose to get repaired as I likec the dress and needed it that weekend and also didnt want to pay postage to return it plus more postage to get a replacement.
Was happy with delivery and product, However I was a bit concerned when I looked at my bank statement and saw the money had come out 3 times the 2 were then refunded but I did feel a bit worried that it could happen in the first place. Everything else I was happy with.
Ordered two dresses, one was amazing although the sizing is very small for Miss guided clothes as i normally fit size tens with some lee way but not with their clothes however i dont mind about this as i love the dress. My other dress i ordered was NOTHING like the picture and i returned it... Im still waiting on the money going back into my account. A month after returning it.
WHERE IS MY MONEY???
Always quick delivery and they don't charge ridiculous amounts! Never had any problems when I've needed to return something. Gorgeous clothes, great quality for the price your paying. Would recommend missguided to anyone x
Love miss guided! New stock in very often keeps the site bang on trend and exciting! The adverts and outfits put together give inspiration making miss guided so addictive!!! X
I absolutely love Missguided. They always have so much choice. They also regularly have offers of free delivery unlike many other sites and do 10% student discount! I can't think of anything bad to say :)
Ordered two dresses only one arrived even though delivery note send two were included. Contacted coustumes services and sent photos of package. Took them ages to get back to me and had to send numerous emails to get my money back. Whole service a total joke. Will never order from them again and will would not recommend to others.
I think misguided has the best web site x they never disappoint they are with your order all the way I think it's fabulous and will recommend it to every one I know and tell them of your dedication to your customers x well done I'm proud to you use for my grand children
Great place to shop the clothes description is not always true. Would shop there again.
I love Missguided, it's my go-to for clothes for both special occasions and everyday wear. It's literally my favourite only shop & I always get compliments on my Missguided items with many people thinking they are much more expensive/designer!!
My only complaint it is a few times now I have placed an ordered literally hours before an offer comes out. This is annoying because if I had known there was going to be an offer I would have waited for the free delivery/percentage off. I don't really know what you could do about that, what about an exclusive offer for regular shoppers or an email alert to let customers know there's going to be an offer IN ADVANCE. Or applying that offer to everyone that placed an offer for a period (eg 24 before)
Ordered a dress, it never arrived. They would only issue me a credit note, ordered another item with it, which I found strewn a few feet away from my door on full view of my street of terraced houses and walkway. I made a return on this order and never received a refund or credit note, it to about six emails to sort out and in the end they issued me the incorrect amount and promised to refund the difference, which they also seemed to forget they ever said. Just overall an unorganised unprofessional company, which is a shame as I will never order from them again
Besides the fact that I ordered Next Day Delivery which turned up two days late, the experience I had whilst dealing with the Customer Service team was awful.
I was not sent some items from my order in the first place and then I also made a return and refunds were made for the wrong items.
There was almost 3 weeks of emailing back and forth and with each reply I had new people taking on the case, who could not be bothered to look in to it first to see what the problem was (!) or read notes left by their colleagues to see what had been agreed. When I wasn't being forwarded cut&pasted passages from the website in response to my questions, I was given wrong and differing information by all these different people.
Everything has been resolved now, but after this experience on my FIRST order I doubt I will be returning for a second.
Not customer friendly at all.
I suppose as long as nothing goes wrong with your order, your delivery comes on the agreed day and you dont have to contact the "Help" team for anything, you may be happy to shop with MissGuided, but I definitely would not be.
The actual service was good, item was describe well and I got what i was expecting. However, because I use my iPhone as my primary source of internet I found the site a pain in the ass to use because of the desktop layout website. They either need to create a mobile compatible site or juat make an app!
I LOVE buying clothes from missguided there is always something for EVERY occasion whether it be a party, gathering or just a shopping trip. my orders always come in reasonable amount of time and returns don't take long.
Order a dress looked great online when it came had a rip in the arm. Really disappointed, the material quailty wasnt great. I was expecting cheap and cheerful not cheap and dreedful. I will give another try but will buy more expensive item or just accessories
So I ordered 3 dresses, one for me, one for my best friend and one for my mom over a brunch we were all having on sunday... I clicked normal delivery as we didn't need them till the following weekend. Monday morning came and by lunchtime all 3 dresses had arrived!!! Couldn't believe it!!! Wow!! Me and my bestie word them out the following Saturday... Amazing!!!
Oh and the best bit!! The order came to less than £25!!!
Not bad. Quick to process and refund my return. Would be good if returns were free this stops me buying as much as I would if they were free. Also would be good if emails were addressed to me and not the wrong person!
This is the second time I have ordered from misguided and both were not a pleasant experience. This time the dress was faulty. Last time wrong items were sent. I don't think I'll be shopping with misguided again.
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