Reply from Missguided
[REPLY]
- Reviews (906)
- Sian Brown
- 1 Review
Love the price!! :))) Clothes really see-through!! :(((
You couldn't ask for more with the services you get from Missguided, from the website to the voucher code!. The delivery is perfect and sooo fast, never had a problem and I've ordered a lot!!
The downside is about 70% of the dresses and tops are so see-through!! So 7 out of 10 of the times i have to return them :(((
Please sort this out, as its such a shame!!! Has i love your dresses!!
Reply from Missguided
Thank you for taking the time to write this review. We do appreciate all comments and feedback provided to us by our customers so that we can make the Missguided experience better for all :) This is something that we will be looking into with our suppliers to ensure that our products are upto the highest standard.
Best wishes
Sana xx
- Hannah Leworthy
- 1 Review
Inaccruate dress sizes and even worse customer service
I wanted a dress for a wedding but something different so I would stand out. MissGuided popped up on facebook with the Sandra Sequin mini dress and it was perfect. I odered it - even though £50 is a bit steep but I hadn't brought anything for a while so I thought why not? Why Not...I now have many reasons to why not to buy from MissGuided! I wish I never bothered now!
1. the size 8 dress came and it was so short it did not cover my bum. I am 5ft tall and Natasha is 5ft 8 and it fit her lovely.
2. Then had to pay £3 to send it back - do not agree with that at all but I wanted the dress (don't know why now)
3. the size 10 then got lost in the post and left in another office so was not delivered to me.
4. the size 10 i could not even get on it was way too small when I could get the size 8 on.
5. then had to send it back and pay another £3
Then do not get me started on customer services - I have sent letters to head office and emailed customer care so many times asking for a refund of my delivery charges but no one will acknowledge my questions in my emails the whole subject is being ignored.
After scanning in my recirpt from the post office I have had acknowledgment but this has taken...3 letters to head office, 12 emails back and forth to customer care. I now have an email saying "We have initiated a full refund for your returns and you will receive it shortly." so I look forward to receiving my money including delivery costs back for the hassel of buying through MissGuided.
I want all of my money back so I can forget this whole ordeal. It has just made me determined not to give up and use all avenues to be heard. For example, I wouldn't normally email and give feedback but from the lack of response from MissGuided I feel like it is the only way to get heard and acknowledged which is sad.
Reply from Missguided
Please accept my sincerest apologies on this matter. I am sorry to hear that the sizing of both the size 8 and 10 of the dress was not suitable and we will be looking into this with our suppliers so this does not happen again.
I have looked into your account and can see that your order was refunded on the 19/05/13 and the money will be back in your account by the 24/05/13.
I am sorry for any inconvenience that this matter has caused.
Best wishes
Sana xx
- Rumpa Choudhury
- 1 Review
pictures are not often true to the actual clothing. customer service is very professional and reply back within 24hrs.
I have shopped with misguided for a while now and have been mostly happy with their clothes. However there have been a few occassions where the picture and colour looks great but the actual clothing once through the post ends up being very different. Due to this reason I have had to return items in the past. This is also the reason why at times I have doubt purchasing clothes from misguided incase the material is not true to the picture and the material not great at times. There was also an occassion where I paid for an item but the item never came in my package as it was out of stock. This was exteremely frustrating as money had come out of my account when it did not need to. I did not understand why before making my order, the website had not told me the item was already out of stock. The customer care team are great. They reply to your message within 24hrs and are very understanding.
Reply from Missguided
Thank you for taking the time to write this review. We do appreciate all comments and feedback provided to us by our customers so that we can make the Missguided experience better for all :) This is something that we will be looking into with our suppliers to ensure that our products are upto the highest standard.
Best wishes
Sana xx
- Liz Georgiou
- 1 Review
disappointing and frustrating
AVOID AT ALL COSTS! i placed my order on the 3rd of May and clicked for next day delivery so i could have my clothes for my holiday which was 4-5 days later, my order never came next day even though I waited in for it, worse still Missguided disputed this and told me it had been delivered (thankfully we have cameras outside our front door to verify this was not the case), actually it had been dumped on my doorstep well over a week later, luckily my neighbour rescued it from the doorstep but even though she says she forwarded it on I still havent had it, it may not even be my Missguided delivery....who knows.....almost 20 days later and £114 spent and still no clothes. They apologised but didnt offer anything else for all the trouble, If the parcel comes and it isnt from Missguided I will be reporting them to trading standards for taking my money and not securely delivering my goods.
Reply from Missguided
Please accept my apologies on this matter. According to Yodel records your order was delivered and you have stated that it was delivered to your neighbour and not yourself. I am sorry that your delivery was late and delivered to the incorrect address and this is something that we will be looking into further with our couriers to ensure that it does not happen again.
Can you kindly email me at customerhelp@missguided.co.uk so that I can look into this matter and see if there is anything we can do to resolve this matter.
Best wishes
Sana xx
- Nina Clements
- 1 Review
Ive dropped the Mis, cos ive been guided to a fabulous website
Take a look at this fabulous site, it has lots of well priced, fashion items that come the next day. I go out on the town alot and need new clothes regularly, also I like dresses and this site has plenty to choose from. I regularly take a look on a thursday, have it delivered on either friday or saturday for my night out saturday. If it doesnt fit or I dont like it I just parcel it up and take it to the post office a few days later. I then quickly recieve an email to inform me misguided have recieved my returns.
Ive recommended this site to all my female friends.
The only problem is my two daughters love the items too so I have to be quick, before they go out wearing them.
Reply from Missguided
Thank you so much for taking the time to write this lovely review and it's always nice to hear from our customers :)
I am happy to hear that you love our range of dresses available on the website and have an absolutely fabulous time wherever you wear them :)
Best wishes
Sana xx
- Nicola Rogers
- 1 Review
MG is my go-to place - I can always rely on them to find a perfect outfit at a great price and receive it on time!
Having been recommended MG by a friend about a year ago, it is always the place I go to first because I know I'll be able to find something on or ahead of the trend at a decent price and, in my experience, receive it in next to no time. I always find the sizes true, so I have no worries about ordering online, and in the past I have made an order for next day delivery at 9pm and had it the next day at midday. The frequent offers such as free next day delivery are something that not a lot of places offer and are definitely an incentive for me. In short, I <3 MG!
Reply from Missguided
Thank you for taking the time to write this lovely review :)
It's always lovely to hear from our customers and I am happy to hear that you love our Missguided range. We will keep on updating our website with the newest and freshest trends so keep on looking :)
We hope to see you shopping with us again super soon!
Best wishes
Sana xx
- Laura White
- 1 Review
Great website
I've ordered a lot of outfits from misguided and have always been very happy with what I have received. Great quality products and always good prices, sometimes majority of the products I have looked at have only been available in large sizes though and they at always out of stock in the lower sizes. Apart from that no complaints
Reply from Missguided
Lots of our items do sell out fast due to large volumes of demand but we are glad to hear that you love our range of clothes and accessories.
We hope to see you shopping with us again soon :)
Best wishes
Sana xx
- Emma Bell
- 1 Review
Not Misguided at all!
I was really surprised at the quality of the item I ordered for the price, even though it wasn't quite right for me it was fab! Will defo be using again
Reply from Missguided
Thank you for taking the time to write this lovely review :)
We love hearing from our customers and we hope to see you shopping with us again super soon!
Best wishes
Sana xx
- Renee John
- 1 Review
Easy, speedy and great dresses! Love that the delivery services is so affordable
'' where did u get your dress from" ??
Missguided!! Got loads of stuff!! And sooo affordable got it next day delivery for really cheap! Love it!!
Reply from Missguided
It's so nice to hear from our customers and we are happy to hear that you love our Missguided range of clothing and accessories :)
Happy shopping and come back soon!
Best wishes
Sana xx
- Gino
- 1 Review
I love the clothes, always have what im looking for!
I love the clothes an the variety you guys have all for great prices, but sometimes size selection lets you guys done im a size 8 and have ordered a s/m before an it was way to big and there wasnt a smaller option :(
Reply from Missguided
Thank you for taking the time to write this lovely review :)
Our size S/M is a size 10-12 and we do have a size guide available on our website that customers can use when ordering items from us.
We hope to see you again shopping with us soon :)
Best wishes
Sana xx
- Emma Pattenden
- 1 Review
lie about the services available
Why have a Saturday delivery service when you cannot keep to that promise and provide the service you have showing on your webpage, this isn't the first time this has happened either. me being a busy person sometimes Fridays is the only time I can sit down and look at clothing sites and majority of the time I need that outfit for an event on the Saturday. reason behind I chose the Saturday service as I need it asap. this needs to be looked over as i'm disgraced at once again the service from this company is appalling
Reply from Missguided
Please accept my apologies on this matter. I have looked into your order and can see that due to courier delays, this is why they were unable to deliver your parcel on the 04/05/3 for which I am sorry about.
I am sorry for any inconvenience that this has caused and please rest assured that any courier delays have now been resolved.
Best wishes
Sana xx
- Nikki Lehane
- 1 Review
Sketchy
Hit and miss really depending on what you buy and returns service is not great! Had quite a bit of trouble in the past. Still use, but only when a particular piece catches my eye.
Reply from Missguided
Thank you for taking the time to write this review. We do appreciate all comments and feedback provided to us by our customers so that we can make the Missguided experience better for all :)
We hope to see you shopping with us again soon.
Best wishes
Sana xx
- Becky Dawkes
- 1 Review
Good quality clothes not to expensive
Whenever I need a new dress or a new outfit I always go on missguided and never fail to find something, I wish you opened up a shop one day :) x
Reply from Missguided
Thank you for taking the time to write this lovely review.
I am happy to hear that you love our range of clothing and accessories and follow our website to keep up with the latest trends.
Who knows one day we may open a shop ;)
We hope to see you again super soon!
Best wishes
Sana xx
- Claire Tierney
- 1 Review
superb service! Great Clothes!
Thank you for getting me my order is such a fast time!
I ordered at 8:59pm on the thursday and the goods were with me by 4pm on the Friday!
I love the dresses and tops I bought and they are a great buy, would highly recommend Misguided to others
Thank you
Reply from Missguided
Thank you for taking the time to write this lovely review :)
Enjoy your new Missguided purchases and have a fab time wherever you wear them.
Happy shopping!
Best wishes
Sana xx
- Emily
- 1 Review
Fantastic
Excellent speedy delivery and very good customer service. Amazing clothes choice at really good prices. Only reason not five stars is the quality is not always fantastic but you get what you pay for and all round, everything is amazing!
Reply from Missguided
It's always lovely to hear from our customers and we're glad to hear that you love the Missguided range :)
We hope to see you again super soon!
Best wishes
Sana xx
- Lauren Darby
- 1 Review
Awful
Delivery service is appalling!
Reply from Missguided
We are currently working closely with a new courier to improve our overall delivery service.
Best Wishes,
Grace xx
- Mrs Wilson
- 1 Review
very quick service from start to finish
Ordered item from web site very easy, had confirmation and item was delivered next day. very good service. I would recommend them.
Reply from Missguided
Thank you for taking the time to write your review, I hope that we will be seeing you shortly.
Best Wishes,
Grace xx
- Ann-Marie Malloy
- 1 Review
Very poor value for money
Was really disappointed with dress, material was awful. Plus add salt to injury I am over £7 out of pocket due to postages. Would not recommend and will not be using again.
Reply from Missguided
I am very sorry that the quality of the items were not to our usual high standard.
If you wish to discuss this further please do not hesitate to contact me at customerhelp@missguided.co.uk.
Best Wishes,
Grace xx
- Georgia
- 3 Reviews
I LOVE MISSGUIDED
I check Missguided's New-In section every day, the clothes are such reasonable prices as well as the post and packaging. They always have good deals and offers on too and being a student means I get a 10% discount!
Only complaint is i have had problems in the past with their courier company DX, they are awful!
Reply from Missguided
Thank you for taking the time to write your review, we have changed delivery company now and are working to improve the delivery service.
Best Wishes,
Grace xx
- Dikivitila Fundu
- 1 Review
Mistakes in my order.
I got sent the wrong items of clothing and it was very difficult to communicate with Missguided because they have no customer care telephone number, so you have to email in. They are very unprofessional. I was asked to take pictures of my invoice (more than once because they lost the original picture) and also take pictures of the clothing as proof that I received the wrong items. When I sent it back, it got sent to my billing address rather than my delivery address and they claimed that this was the correct address - so I had to pay for postage to send it to the correct address. They ran out on stock on an item which I ordered, whilst it was being processed, so I had to be issued a refund. I have been asked to scan my passport and send it in for security reasons - which is unacceptable because this is personal information. I am yet to receive my order, more than a month later. I am very dissatisfied with the clothing, the quality is bad and looks very different from the website. Dealing with Missguided has been very stressful, I definitely would not recommend to anyone.
Reply from Missguided
I am very sorry to hear about your experience here at Missguided.
Unfortunately our customer service do not have the facility to contact our customers via the telephone yet. We run security checks on all of our orders and we do apologise if your order has been flagged but we are complying with the Data Protection Act (2000) and we would require a from of ID and proof of billing address before we can release the order.
I can see however that your refunds have been processed and should appear in your account shortly.
Best Wishes,
Grace xx
- Satchel Matthew
- 1 Review
Sexy Red Carpet fashion for less!
I love how unique the fashion is here. And the best part is that its affordable!
Reply from Missguided
Thank you for taking the time to post a lovely review, we hope to be seeing you soon!
Best Wishes,
Grace xx
- Carly Pike
- 1 Review
Poor!
Won't return my dress because there is a makeup mark, even though the dress hasn't been worn and labels are on, and now arent sending me the dress back and not giving me my money! Disgusting service!
Reply from Missguided
We are very sorry to hear it took so long to process your refund, unfortunately we do not have the facility to contact our customers via the telephone yet. Our customer service are replying within 24 hours and we do offer our Facebook and Twitter as alternative methods of contact.
Best Wishes,
Grace xx
- Aimi Johnston
- 1 Review
Great price and products ... Atrocious delivery service.
I think Miss Guided has a great selection of clothes and for unbelievable value for money but their delivery company they use is atrocious and not even worth the free delivery they offer. Would rather pay to have my clothes delivered on time and not have to fork out double the money to have to go buy another outfit as the one I ordered 5 days ago which should have been there the next day hasn't turned up. I have ordered three times and some sort of problem has occurred during delivery. Until Miss Guided change delivery company I won't be back.
Reply from Missguided
We are truly sorry for any late deliveries you may have experienced, we are currently working closely with a new courier to ensure that deliveries are made on time.
Best Wishes,
Grace xx
- Charlotte Clemence
- 1 Review
Bad Experience
I have brought 3 items from Miss Guided in the last 2 months and they have never looked like they are pictured on the website. I have had to return every item which is unacceptable!
Reply from Missguided
We are very sorry if the items have not come as expected, we certainly did not wish to cause any upset. If you wish to email me with the names of the items (customerhelp@missguided.co.uk) I will make sure the marketing are made aware of this.
Best Wishes,
Grace xx
- Charmaine Hossack
- 1 Review
fast service
I do not agree with having to pay postage on returns.giving that it is an online service and have to try on at home I feel returns should be free to the customer.
Reply from Missguided
Thank you for posting a review, unfortunately free returns would be reflected in the cost of the product :)
Best Wishes,
Grace xx
- Claire Hopkins
- 1 Review
Excellent !!
Excellent website all clothes are fabulous
Reply from Missguided
Thank you for taking the time to post a review, we hope that you will continue to follow our exciting brand!
Best Wishes,
Grace xx
- Jessica Francis
- 1 Review
Clothes prices and delivery are good but the site has to many errors.
The overall price and clothing on missguided I believe is a good standard ! The only downside is the website constantly freezes or items of clothing will say there in stock when there not . My friends have told me they've had Multiple payments taken and it's been ages before its been refunded. Overall I do love missguided and there clothes . I just think they need to work on there site and the glitches that happens.
Reply from Missguided
Thank you for taking the time to write your review, we hope that we will see you soon!
Best Wishes,
Grace xx
- Beatrice Hovell
- 1 Review
Brilliant clothing-well explained online with cheap and quick delivery!
The delivery was great with an update via email to say if it had been dispatched or not. The dress I bought was just as I had expected it. The delivery cost was cheap in comparison to other websites.
I will definitely be recommending the site to friends'.
Couldn't fault any part of the process.
Reply from Missguided
Thank you so much for your lovely review! We always love hearing from our customers!
Best Wishes,
Grace xx
- D, Bacon
- 1 Review
FAB 👌
Shopping with missguided is easy to do theres alot of nice and statment pieces however the only let down is the quality of clothing and the delivery methods as my first two orders were late on arrival and i did not recieve them the next day however the last 3-4 orders have arrived next day but have been left outside my door which means they could have been stolen or taken by passers by, even when im at home your delivery courier company do not ring the door bell or even knock they just duno it outside or try to ram it through the letter box this type of service is not acceptable and not the type of service you would expect for an item which me the customer should recive
Reply from Missguided
We are very sorry for the delivery service you have received, we will forward this information on to our delivery company for an internal investigation.
I hope that despite this you love your order and we hope to see you again soon :)
Best Wishes,
Grace xx
- Cheryl Hodgson
- 1 Review
Fast delivery, tracking is brilliant, no faults!
I have recently just ordered separately two different items off missguided. One a bikini and another a dress. They both came the day after I ordered them. The tracking is brilliant; telling you where they are and when it has been delivered. I am happy with both items and will Definatly be purchasing from the website again.
Reply from Missguided
Thank you so much for your review, I hope that you will continue to keep it Missguided :)
Best Wishes,
Grace xx
- Charlotte Crafer
- 1 Review
size's are never accurate
recently have bought a onsie it came with a hole in it, bought a pair of size 10 jeans they were more like age 10, sizes come up terrible. prices have also gone up, used to buy stuff from here as loved what i got for my money, lately terrible quality with silly prices.
Reply from Missguided
I am very sorry to hear you have received a onsie with a hole and that the sizing on the jeans were off.
I will send you a seperate email containing a free post label in which you could use to return your items if you wish.
Best Wishes,
Grace xx
- Adele
- 1 Review
Brilliant!
I found the perfect jacket for a party and umm'd and ahh'd about getting it. I looked online a few days later and the jacket had gone on sale! Bargain! Ordered straight away and it was hassle free! Definitely order from missguided again!
Reply from Missguided
We're so glad that you love your jacket and I hope that we will see you again!
Best Wishes,
Grace xx
- Mrs Cooper
- 2 Reviews
Not all items are dispatched until you chase then starts the chasing for a refund! Avoid.
What an awful company! First they don't send all the items together so we have to chase them & finally we do get the missing item sent to us. The missing item was on the dispatch note & we were charged for it. Then we send some items back & I am still chasing my refund. Again they refund some items however there is one item I am still waiting for the refund. Clever I guess they hope you will forget about one item! I am chasing via email & they don't reply to your emails. I am chasing a refund so they send me back the re-dispatch reference info! My daughter is band from ordering from Missguided again because there are a lot of great companies out there & this is not one of them. I would avoid spending your money with this company.
Reply from Missguided
We are very sorry for the missing items from your order, this is something that will be investigated internally.
In the mean time would you mind emailing your order number so that I can investigate this further. (customerhelp@missguided.co.uk)
Best Wishes,
Grace xx
- Jadene Pont
- 1 Review
Absolutely disgraceful
I purchased some shoes from missguided and I was wearing them for the first time. I was out with friends when they just completely fell apart - the glue holding the shoe together just came unstuck. I fell and sprained my ankle. The shoe was so poorly made and it caused me an injury!!! I advised missguided customer services of this and they were so unhelpful - didn't actually listen to what I was saying and didn't seem interested. I am appalled with this service.
Reply from Missguided
I am extremely sorry for the injury that has been caused, would you mind emailing me at customerhelp@missguided.co.uk and I will look into this for you.
I hope that your ankle is feeling better <3
Best Wishes,
Grace xx
- Rosie Goffin
- 1 Review
Excellent service
Ordered a t.shirt in the sale which was a bargain. The service was impeccable my order arrived the next day. I was very pleased with my purchase and would definately use misguided again. Thank you
Reply from Missguided
Thank you for taking the time to write your review, I hope that we will see you soon!
Best Wishes,
Grace xx
- Leanne Jacobs
- 1 Review
Messed up twice!
I was very disappointed with the experience misguided but I think it's mostly to do with yodel rather that misguided but as they are working alongside them I have to just make my comments. I ordered 3 dresses from misguided after being recommend by my sister. I waited in all day for my delivery and nobody came. Got an email to say my package was left in a secure place but it was nowhere to be seen. Someone stole my items that could have been with me had he knocked or left them with my neighbours which I asked if I wasn't in. After countless emails to misguided and yodel I finally got my dresses sent out to me and then the driver did THE SAME THING! Luckily I went outside and saw the package was there so I got my dressed but they were poor quality. One the lining was coming away, one had a dodgy zip and the other didnt look good so I sent them back. As an apology they said I could have 10% off my next order that had to be FULL priced and used by the FOLLOWING WEEK! That's ridiculous so I wouldn't recommend this website to anyone and may never shop on here again. Though I wasn't impressed with the way things went the people sending the emails were polite and quick in response.
Reply from Missguided
I can only apologise on behalf of our courier, I will forward your case to the relevant area manager to investigate.
We apologise for the quality of the item you received and I am very sorry that the discount code will expire.
Best Wishes,
Grace xx
- Kathryn Hainsworth
- 1 Review
No worry, get the clothing
Amazing stock, brilliant service, buy buy buy!
Reply from Missguided
Thank you for your honest review! We hope to see you soon :)
Best Wishes,
Grace xx
- Georgia Sparrow
- 1 Review
Miss guided is a must!!
Fantastic value fast delivery! Very affordable!
Reply from Missguided
Thank you for your review, We hope that you will continue to follow our new and exciting brand :)
Best Wishes,
Grace xx
- Helena Rodrigues
- 1 Review
Excellent
I love the clothes from miss guided the transactions and delivery's are quick. I have and would continue recommending this website to my friends! :)
Reply from Missguided
Thank you for your lovely comments :) We hope to see you soon!
Best Wishes,
Grace xx
- Mr mark jobling
- 2 Reviews
Thank you misguided!
Ordered a cream dress and matching shoes, quick delivery and the dress is beautiful quality.... One happy daughter.
Reply from Missguided
Thank you for taking the time to write your review, I hope that we will continue to make you daughter happy :)
Best Wishes,
Grace xx
Missguided
Fresh
Up-to-the-minute fashion to make sure you stay ahead of the pack and stand out from the crowd.
Fast
Fast delivery to the UK, Ireland and Internationally.
Friendly
A customer care team happy to help you with any queries you may have and to help you on your way to becoming a trendsetter.
About
Missguided is a fresh and vibrant online store that aims to stay on top of the latest trends in order to provide our customers with the best that the fashion world has to offer. We have fast established ourselves as a reputable and reliable company that is able to stand toe-to-toe with some of the most well-known online fashion retailers. Here at Missguided we pride ourselves on delivering key catwalk looks and celebrity inspired women’s fashion to our customers the second the trends hit. We know how important it is to look your best; therefore it is essential that our prices are affordable for everyone. We believe fashion is a right not a luxury! We understand that the key to our success is a happy and satisfied customer. This is why we focus on delivering a simple to use yet exciting shopping experience, whilst offering the fashion you want when you want it. Unlike many other online retailers we do more than just sell clothes. We like to point you in the right direction by giving you helpful and handy fashion tips and advice in our regularly updated blog. Here you can find out how to achieve the hottest celebrity looks as well as get information on our most popular items. With new clothes and accessories hitting our shelves daily we aim to stay ahead of our competition and secure a position at the forefront of women’s online clothing. Every day is a fashion show and the world is your runway!
Visit Missguided
Contact information
M50 1RE Salford
United Kingdom
Category
Missguided is ranked 523 out of 557 in the category Categories Clothes & Fashion
