Reply from Missguided
[REPLY]
- Reviews (929)
- Ann-Marie Malloy
- 1 Review
Very poor value for money
Was really disappointed with dress, material was awful. Plus add salt to injury I am over £7 out of pocket due to postages. Would not recommend and will not be using again.
Reply from Missguided
I am very sorry that the quality of the items were not to our usual high standard.
If you wish to discuss this further please do not hesitate to contact me at customerhelp@missguided.co.uk.
Best Wishes,
Grace xx
- Georgia
- 3 Reviews
I LOVE MISSGUIDED
I check Missguided's New-In section every day, the clothes are such reasonable prices as well as the post and packaging. They always have good deals and offers on too and being a student means I get a 10% discount!
Only complaint is i have had problems in the past with their courier company DX, they are awful!
Reply from Missguided
Thank you for taking the time to write your review, we have changed delivery company now and are working to improve the delivery service.
Best Wishes,
Grace xx
- Dikivitila Fundu
- 1 Review
Mistakes in my order.
I got sent the wrong items of clothing and it was very difficult to communicate with Missguided because they have no customer care telephone number, so you have to email in. They are very unprofessional. I was asked to take pictures of my invoice (more than once because they lost the original picture) and also take pictures of the clothing as proof that I received the wrong items. When I sent it back, it got sent to my billing address rather than my delivery address and they claimed that this was the correct address - so I had to pay for postage to send it to the correct address. They ran out on stock on an item which I ordered, whilst it was being processed, so I had to be issued a refund. I have been asked to scan my passport and send it in for security reasons - which is unacceptable because this is personal information. I am yet to receive my order, more than a month later. I am very dissatisfied with the clothing, the quality is bad and looks very different from the website. Dealing with Missguided has been very stressful, I definitely would not recommend to anyone.
Reply from Missguided
I am very sorry to hear about your experience here at Missguided.
Unfortunately our customer service do not have the facility to contact our customers via the telephone yet. We run security checks on all of our orders and we do apologise if your order has been flagged but we are complying with the Data Protection Act (2000) and we would require a from of ID and proof of billing address before we can release the order.
I can see however that your refunds have been processed and should appear in your account shortly.
Best Wishes,
Grace xx
- Satchel Matthew
- 1 Review
Sexy Red Carpet fashion for less!
I love how unique the fashion is here. And the best part is that its affordable!
Reply from Missguided
Thank you for taking the time to post a lovely review, we hope to be seeing you soon!
Best Wishes,
Grace xx
- Carly Pike
- 1 Review
Poor!
Won't return my dress because there is a makeup mark, even though the dress hasn't been worn and labels are on, and now arent sending me the dress back and not giving me my money! Disgusting service!
Reply from Missguided
We are very sorry to hear it took so long to process your refund, unfortunately we do not have the facility to contact our customers via the telephone yet. Our customer service are replying within 24 hours and we do offer our Facebook and Twitter as alternative methods of contact.
Best Wishes,
Grace xx
- Aimi Johnston
- 1 Review
Great price and products ... Atrocious delivery service.
I think Miss Guided has a great selection of clothes and for unbelievable value for money but their delivery company they use is atrocious and not even worth the free delivery they offer. Would rather pay to have my clothes delivered on time and not have to fork out double the money to have to go buy another outfit as the one I ordered 5 days ago which should have been there the next day hasn't turned up. I have ordered three times and some sort of problem has occurred during delivery. Until Miss Guided change delivery company I won't be back.
Reply from Missguided
We are truly sorry for any late deliveries you may have experienced, we are currently working closely with a new courier to ensure that deliveries are made on time.
Best Wishes,
Grace xx
- Charlotte Clemence
- 1 Review
Bad Experience
I have brought 3 items from Miss Guided in the last 2 months and they have never looked like they are pictured on the website. I have had to return every item which is unacceptable!
Reply from Missguided
We are very sorry if the items have not come as expected, we certainly did not wish to cause any upset. If you wish to email me with the names of the items (customerhelp@missguided.co.uk) I will make sure the marketing are made aware of this.
Best Wishes,
Grace xx
- Charmaine Hossack
- 1 Review
fast service
I do not agree with having to pay postage on returns.giving that it is an online service and have to try on at home I feel returns should be free to the customer.
Reply from Missguided
Thank you for posting a review, unfortunately free returns would be reflected in the cost of the product :)
Best Wishes,
Grace xx
- Claire Hopkins
- 1 Review
Excellent !!
Excellent website all clothes are fabulous
Reply from Missguided
Thank you for taking the time to post a review, we hope that you will continue to follow our exciting brand!
Best Wishes,
Grace xx
- Jessica Francis
- 1 Review
Clothes prices and delivery are good but the site has to many errors.
The overall price and clothing on missguided I believe is a good standard ! The only downside is the website constantly freezes or items of clothing will say there in stock when there not . My friends have told me they've had Multiple payments taken and it's been ages before its been refunded. Overall I do love missguided and there clothes . I just think they need to work on there site and the glitches that happens.
Reply from Missguided
Thank you for taking the time to write your review, we hope that we will see you soon!
Best Wishes,
Grace xx
- Beatrice Hovell
- 1 Review
Brilliant clothing-well explained online with cheap and quick delivery!
The delivery was great with an update via email to say if it had been dispatched or not. The dress I bought was just as I had expected it. The delivery cost was cheap in comparison to other websites.
I will definitely be recommending the site to friends'.
Couldn't fault any part of the process.
Reply from Missguided
Thank you so much for your lovely review! We always love hearing from our customers!
Best Wishes,
Grace xx
- D, Bacon
- 1 Review
FAB 👌
Shopping with missguided is easy to do theres alot of nice and statment pieces however the only let down is the quality of clothing and the delivery methods as my first two orders were late on arrival and i did not recieve them the next day however the last 3-4 orders have arrived next day but have been left outside my door which means they could have been stolen or taken by passers by, even when im at home your delivery courier company do not ring the door bell or even knock they just duno it outside or try to ram it through the letter box this type of service is not acceptable and not the type of service you would expect for an item which me the customer should recive
Reply from Missguided
We are very sorry for the delivery service you have received, we will forward this information on to our delivery company for an internal investigation.
I hope that despite this you love your order and we hope to see you again soon :)
Best Wishes,
Grace xx
- Cheryl Hodgson
- 1 Review
Fast delivery, tracking is brilliant, no faults!
I have recently just ordered separately two different items off missguided. One a bikini and another a dress. They both came the day after I ordered them. The tracking is brilliant; telling you where they are and when it has been delivered. I am happy with both items and will Definatly be purchasing from the website again.
Reply from Missguided
Thank you so much for your review, I hope that you will continue to keep it Missguided :)
Best Wishes,
Grace xx
- Charlotte Crafer
- 1 Review
size's are never accurate
recently have bought a onsie it came with a hole in it, bought a pair of size 10 jeans they were more like age 10, sizes come up terrible. prices have also gone up, used to buy stuff from here as loved what i got for my money, lately terrible quality with silly prices.
Reply from Missguided
I am very sorry to hear you have received a onsie with a hole and that the sizing on the jeans were off.
I will send you a seperate email containing a free post label in which you could use to return your items if you wish.
Best Wishes,
Grace xx
- Adele
- 1 Review
Brilliant!
I found the perfect jacket for a party and umm'd and ahh'd about getting it. I looked online a few days later and the jacket had gone on sale! Bargain! Ordered straight away and it was hassle free! Definitely order from missguided again!
Reply from Missguided
We're so glad that you love your jacket and I hope that we will see you again!
Best Wishes,
Grace xx
- Mrs Cooper
- 2 Reviews
Not all items are dispatched until you chase then starts the chasing for a refund! Avoid.
What an awful company! First they don't send all the items together so we have to chase them & finally we do get the missing item sent to us. The missing item was on the dispatch note & we were charged for it. Then we send some items back & I am still chasing my refund. Again they refund some items however there is one item I am still waiting for the refund. Clever I guess they hope you will forget about one item! I am chasing via email & they don't reply to your emails. I am chasing a refund so they send me back the re-dispatch reference info! My daughter is band from ordering from Missguided again because there are a lot of great companies out there & this is not one of them. I would avoid spending your money with this company.
Reply from Missguided
We are very sorry for the missing items from your order, this is something that will be investigated internally.
In the mean time would you mind emailing your order number so that I can investigate this further. (customerhelp@missguided.co.uk)
Best Wishes,
Grace xx
- Jadene Pont
- 1 Review
Absolutely disgraceful
I purchased some shoes from missguided and I was wearing them for the first time. I was out with friends when they just completely fell apart - the glue holding the shoe together just came unstuck. I fell and sprained my ankle. The shoe was so poorly made and it caused me an injury!!! I advised missguided customer services of this and they were so unhelpful - didn't actually listen to what I was saying and didn't seem interested. I am appalled with this service.
Reply from Missguided
I am extremely sorry for the injury that has been caused, would you mind emailing me at customerhelp@missguided.co.uk and I will look into this for you.
I hope that your ankle is feeling better <3
Best Wishes,
Grace xx
- Rosie Goffin
- 1 Review
Excellent service
Ordered a t.shirt in the sale which was a bargain. The service was impeccable my order arrived the next day. I was very pleased with my purchase and would definately use misguided again. Thank you
Reply from Missguided
Thank you for taking the time to write your review, I hope that we will see you soon!
Best Wishes,
Grace xx
- Leanne Jacobs
- 1 Review
Messed up twice!
I was very disappointed with the experience misguided but I think it's mostly to do with yodel rather that misguided but as they are working alongside them I have to just make my comments. I ordered 3 dresses from misguided after being recommend by my sister. I waited in all day for my delivery and nobody came. Got an email to say my package was left in a secure place but it was nowhere to be seen. Someone stole my items that could have been with me had he knocked or left them with my neighbours which I asked if I wasn't in. After countless emails to misguided and yodel I finally got my dresses sent out to me and then the driver did THE SAME THING! Luckily I went outside and saw the package was there so I got my dressed but they were poor quality. One the lining was coming away, one had a dodgy zip and the other didnt look good so I sent them back. As an apology they said I could have 10% off my next order that had to be FULL priced and used by the FOLLOWING WEEK! That's ridiculous so I wouldn't recommend this website to anyone and may never shop on here again. Though I wasn't impressed with the way things went the people sending the emails were polite and quick in response.
Reply from Missguided
I can only apologise on behalf of our courier, I will forward your case to the relevant area manager to investigate.
We apologise for the quality of the item you received and I am very sorry that the discount code will expire.
Best Wishes,
Grace xx
- Kathryn Hainsworth
- 1 Review
No worry, get the clothing
Amazing stock, brilliant service, buy buy buy!
Reply from Missguided
Thank you for your honest review! We hope to see you soon :)
Best Wishes,
Grace xx
- Georgia Sparrow
- 1 Review
Miss guided is a must!!
Fantastic value fast delivery! Very affordable!
Reply from Missguided
Thank you for your review, We hope that you will continue to follow our new and exciting brand :)
Best Wishes,
Grace xx
- Helena Rodrigues
- 1 Review
Excellent
I love the clothes from miss guided the transactions and delivery's are quick. I have and would continue recommending this website to my friends! :)
Reply from Missguided
Thank you for your lovely comments :) We hope to see you soon!
Best Wishes,
Grace xx
- Mr mark jobling
- 2 Reviews
Thank you misguided!
Ordered a cream dress and matching shoes, quick delivery and the dress is beautiful quality.... One happy daughter.
Reply from Missguided
Thank you for taking the time to write your review, I hope that we will continue to make you daughter happy :)
Best Wishes,
Grace xx
- Kelly Emsen
- 1 Review
Tack
Poor quality and looks nothing like it does in the picture, bit gutted reqlly
Reply from Missguided
I am very sorry to hear that our products are not to your satisfaction, if there is a specific item you would like to discuss please email me at customerhelp@missguided.co.uk.
Best Wishes,
Grace xx
- Emma Drajling
- 1 Review
Great - Affordable - Fashion
I love the range of clothes on offer and the fact that they don't overcharge on delivery like a lot of companies do, which helps as you're then more willing to buy. xxx
Reply from Missguided
Thank you for your review :) we hope to see you soon!
Best Wishes,
Grace xx
- CMTyler
- 1 Review
Late refund & incompetent staff.
If you are looking to return an item for a refund to Missguided, beware or avoid completely. I had to wait nearly a month for a refund not to mention having to chase the care team up with copious amounts of emails. I got several responses from different care team members asking me for the same information I had already given them numerous times. I felt fobbed off & it caused me a lot of effort, time & stress. They were in breach of their terms & conditions & sympathise with anyone who was in my position. I had to email & tweet the company with my disgust before any action was taken on their part. It is a shame as their line of clothes are so good, but the way they handled their refunds has put me off shopping with with them.
Reply from Missguided
We are very sorry that in this particular instance the refund took longer to resolve then normal. We are currently in the process of installing a new system which will speed up our returns process.
Best Wishes,
Grace xx
- Nicole Evans
- 1 Review
Fast and efficient service!
Love this website, great clothing which appeals to me. I find the delivery is very very quick and can order at 9pm and it be here the next morning!
Reply from Missguided
Thank you for your lovely review! I hope that you will continue to follow our exciting brand :)
Best Wishes,
Grace xx
- Ehlana Foley
- 1 Review
excellent!!
I love missguided, delivery is always speedy and clothes always great quality, I rarely shop anywhere else now! :)
Reply from Missguided
Thank you for taking the time to post your review, we hope that we will see you soon!
Best Wishes,
Grace xx
- Lauren
- 1 Review
Amazing dont shop anywhere else
Omg miss guided is the place to shop the clothes are fab perfect for finding that party dress or just casual clothes Im currently not shopping anywhere else ATM. The next day service is fab would recommend this website to anyone as it is just amazing
Reply from Missguided
Thank you for your lovely comments and I hope that you will continue to keep it Missguided :)
Best Wishes,
Grace xx
- Lara
- 1 Review
Very good products, dispatched quickly and decent prices.
I love the clothing at Missguided, it is dispatched quickly and I love that you get text alerts on when your package is arriving. The only reason I gave 4 stars rather than 5 is due to once having a damaged product sent to me and another time having £4 deducted from my refund to pay for postage of a returned product that was too big for me.
Reply from Missguided
Thank you for your honest review, we will aim to earn that 5th star! :)
Best Wishes,
Grace xx
- Lisa Murch
- 1 Review
First rate clothes, first rate service.
The website is clear and the clothes are good quality and the delivery was quick. No hassle returns for different items.
Reply from Missguided
Thank you for taking the time to write your review. I hope that we will see you very soon :)
Best Wishes,
Grace xx
- Miss Claire Greaves
- 2 Reviews
Free returns
I purchased quiet a lot from you recently delivery was fantastic but returning them was ridiculous it cost me nearly £9 to return. I know you do the collect and send service but that takes a while before you receive it. Although I've seen things on your website I've decided against order because of this.
Regards
Claire'
Reply from Missguided
Thank you for your review, unfortunately we would be unable to offer free returns as this would be reflected in the price of the product on our website.
However you should not have been charged £9, would you mind emailing me at customerhelp@missguided.co.uk to investigate this further.
Best Wishes,
Grace xx
- Tina Williams
- 1 Review
excellent delivery excellent item
the item was brilliant and exactley as described and perfect fit everybody at my childrens christening commented on how nice it is and delivery was also excellent
Reply from Missguided
Thank you for taking the time to write your lovely review, I hope that you will continue to follow our exciting brand :)
Best Wishes,
Grace xx
- Charmaine Veiga
- 1 Review
Fast delivery and fantastic quality of clothing!
I have now ordered 3 separate items and have been delighted with each thing. It's amazing quality, and at great prices. Highly reconnected!
Reply from Missguided
Thank you for your lovely comment, I hope that we will see you soon!
Best Wishes,
Grace xx
- Dawn Pilgrem
- 1 Review
Excellent
Ordered a dress for my daughter, was very pleased with the dress price and quickness. Will definitely order again
Reply from Missguided
Thank you for taking the time to post your review, and I'm glad to hear you will be shopping with us again!
Best Wishes,
Grace xx
- Lydia Granath
- 1 Review
Service was absolutely terrible.
I ordered with misguided and they sent me my items without sending me an email with my order number. So when I decided I wanted to return the items they refused me a refund as I am unable to give them an order number. Shockinggggg!!!
Reply from Missguided
I am sorry to hear that you were not provided with an order number. Emails from us can sometimes end up in the Spam/Junk inbox and we do ask customers to check both your main inbox and the Spam/Junk inbox.
On the invoice we send with all orders, the order number is printed at the top of the page along with your address details.
If you have any further questions or queries regarding your order or refund, do not hesitate to contact me at customerhelp@missguided.co.uk.
Best wishes
Sana xx
- GillianBryce
- 2 Reviews
Most efficient service
I was extremely happy with this service, I received my order within 24hrs of ordering it even although i didnt pay for next day delivery and was very happy to see the added extra of a pre paid sticker to send any items back which didn't suit. I would certainly recommend misguided and looking forward to wearing my new dress :)
Reply from Missguided
Thank you for taking the time to write this lovely review :)
It's always lovely to hear from our customers and I am glad to hear that you love our Missguided range.
We hope to see you again super soon shopping with us :)
Best wishes
Sana xx
- Miss Karishma Maharaj
- 2 Reviews
rubbish delivery and customer care values
I recently purchase a pair of shorts on next day delivery. The didn't arrive until 8 days later. Ridiculous.
Reply from Missguided
I am sorry to hear that the item you ordered did not arrive on time after choosing Next Day delivery. We will be looking into this further with our couriers to ensure that it does not happen again.
Best wishes
Sana xx
- Arianna Chatzidakis
- 1 Review
Amazing.
Always deliver on time, and return process is easy. Clothing is very fashionable and am happy with the fit of the clothes. Favourite online shop!
Reply from Missguided
Thank you for taking the time to write this lovely review :)
I am glad to hear that your are happy with our exciting range of clothing and accessories and we hope to see you again shopping with us again super soon!
Best wishes
Sana xx
- Angela Martin
- 2 Reviews
disappointed
We order a dress and they sent the wrong one, this was for my daughter who had a party to go to on the Saturday. They said they would send us the right one once we had sent the wrong one back, but that would of been to late for the party.
So we just reorder the right dress again, and I must say the deliver was very quick which was a good thing. If you need to order something just give them plenty of time to get the right item to you!!!
Reply from Missguided
I am sorry to hear that you received an incorrect dress and we will be looking into this further so that this does not happen again.
I am happy to hear that your daughter received the correct dress in time for her party :)
Best wishes
Sana xx
Missguided
Fresh
Up-to-the-minute fashion to make sure you stay ahead of the pack and stand out from the crowd.
Fast
Fast delivery to the UK, Ireland and Internationally.
Friendly
A customer care team happy to help you with any queries you may have and to help you on your way to becoming a trendsetter.
About
Missguided is a fresh and vibrant online store that aims to stay on top of the latest trends in order to provide our customers with the best that the fashion world has to offer. We have fast established ourselves as a reputable and reliable company that is able to stand toe-to-toe with some of the most well-known online fashion retailers. Here at Missguided we pride ourselves on delivering key catwalk looks and celebrity inspired women’s fashion to our customers the second the trends hit. We know how important it is to look your best; therefore it is essential that our prices are affordable for everyone. We believe fashion is a right not a luxury! We understand that the key to our success is a happy and satisfied customer. This is why we focus on delivering a simple to use yet exciting shopping experience, whilst offering the fashion you want when you want it. Unlike many other online retailers we do more than just sell clothes. We like to point you in the right direction by giving you helpful and handy fashion tips and advice in our regularly updated blog. Here you can find out how to achieve the hottest celebrity looks as well as get information on our most popular items. With new clothes and accessories hitting our shelves daily we aim to stay ahead of our competition and secure a position at the forefront of women’s online clothing. Every day is a fashion show and the world is your runway!
Visit Missguided
Contact information
M50 1RE Salford
United Kingdom
Category
Missguided is ranked 524 out of 558 in the category Categories Clothes & Fashion
