Mobileden reviews

Disappointed

I ordered a neoprene pouch for my Galaxy Note N7000 and the order was processed by Mobileden and payed for with Paypal.
Soon after I got confirmation about the payment and shipping.
(Your order # 100004650)

Two days later I got an email from Mobileden that the order was canceled because the pouch wasn't in stock !

You can understand I'm very disappointed now.

Arthur, Netherlands

item was available on the website and then cancelled when ordered due to not having any stock very poor management

Poor customer service and a complete waste of my time

Good service

Ordered a phone cover, and received the goods 6 days after ordering. Overall a good service!

English Plug?

Received on time but came without an English electrical lead!
will have to sort adapter at extra cost unless you can change it!

Prompt service, item as described.

Prompt service, item as described. Would use again.

still no cover after one week!!

Have still not recieved order after one week. web site qutes next day delivery??

Fast and accurate service!!!!

Its is the first time I have used this service and was very pleased with how easy everything was.

You get what you want..... for the best price.

If you need accessories for your cellular.... just look at mobileden :-)

good

the service it's ok

Unsatisfied

I found the website slow and ackward when ordering. I selected an incorrect delivery address so sent an email to support from my delivery confirmation and directly via the webiste. I had one response from Mobileden confirming my change of address to the billing address but nothing has turned up. I have accepted this is my fault for the incorrect address but i was told this had been amended. I then tried to order again and the website is again slow and although I ticket to agree to terms and conditions the web page would not let me continue. I am thoroughly miffed.

very satisfied

I am very pleased for your cooperation and I am satisfied with results of products you offer. My advice to future international shipping send us a tracking number so that we easily perform our package.
thank you,,,
Regards,
Angga Atmaja

Opinion - bad work

Why Mobileden.co.uk thanks me for purchase their product? But I received nothing till now! Today yet 27.01.2012 year. I make the order - the leather case Noreve for Nokia Lumia 800 №100003745 30.11.2011 year and 30.11.2011 I transfered money - 29.08 pounds through PayPal. Two months has passed and the order isn`t present till now. Mobileden informed me, that their e-mail didn`t work and the product wasn`t in the warehouse. For such work I can put 0.0001 stars from 5.

too early to write

when I will get the shipment I will review.

Good product, excellent service

Good product, excellent service

Not fit for Purpose

I purchased a silcon cover for my HTC Sensations XE. None of the cutouts on the cover matched any cutouts on my phone.
Very Very disappointed - complained to the company, but received no response back. Will use my usual provider in future. Wanted to try a new supplier who was cheaper, but obviously cheaper means just that.

easy to use, prompt service.

cool site, easy to use

unacceptable for internet company!!!!!

i have ordered my item before 13.12.11 and still did not receive anything , the money was taken fro my card before 2012 ..!! i have already sent a letter to you explaining the situatuion but i didnt receive any unswer ...

No sense at all!

I ordered a case for my phone and still no shipping details or anything 12 days later!
Fingers crossed that they didn't just rip me off.

Has'nt arrived

Still waiting for my order to be received so unable to comment further at this stage.

Excellent service

excellent service

Great product, took a long time to arrive!

The case is very well made and sturdy. Good quality, attractive and looks like will protect my phone well from accidental damage. My only complaint is that it took longer than expected to arrive with me, but it was ordered just after Christmas...

i still havent received my tracking number.

waiting for a tracking number of my order.

Quality arrives.

Saw the Blackberry 9900 phone cover on the web site, ordered it, took about a week, but it's Christmas!!, very high quality product, phone fits perfectly, very happy customer who will be purchasing again.

Exceptional service.

Placed the order in the afternoon on 19th December and the phone cover was delivered first thing on the 21st December, which I did not expect given that this is the week running up to Christmas.

Excellent service would recommend.

rip off

13 quid for 2 pieces of cling film and a tiny cloth. rubbish mate.

I haven't had shipping notice or the goods

No link to track my order has been received neither have the good turned up!

False advertising? - UPDATE!

UPDATE!

Following an exchange of a few emails, Mobileden have agreed to resolve the situation to my satisfaction.

I must commend them on their eventual handling of the matter.

As a potential customer, please don't be discouraged by my original review (which you'll find below), if something goes wrong you can always contact customer services. If you can prove you are right, I believe they will be doing everything they can to help you.

Ultimately, I can say that while my experience with Mobileden was not exactly perfect, they are a decent company. They might make mistakes but they do try to correct them, which is commendable.

--

Original Review:

I ordered a case for my mobile phone a week or so ago. The item arrived on time, so I have no complaints about that.

However, it turns out, they sent a different item, not the one I ordered.

This is the item I placed an order for: http://www.mobileden.co.uk/pdair-sony-ericsson-xperia-ray-leather-flip-case.html

As you can see in the description they provide, it claims that the case has custom cut-outs for the camera and flashlight.
And as illustrated by the pictures, it is clear that the case opens from top to bottom.

Instead, they sent a case which has no cut-out for the camera and opens from bottom to top.

This is the one they sent: http://www.pdair.com/catalog/product_info.php?cPath=10100000_1800000_11001299&products_id=33465

Instead of this one:
http://www.pdair.com/catalog/product_info.php?cPath=10100000_1800000_11001299&products_id=33574

You can clearly see (different product codes) that these are 2 distinct, different products. And mobileden is claiming to sell the second one.

This prompted me to make a complaint to which they replied the following:

"...We apologise for the way that PDair has made the case as we have no control over that part, however the case do some time come with all
the cut out for the handset but in this case PDair did not provide the
cut out for the carma, if you are not wishing to keep the case then
please return it for a full refund as there is nothing more that we
can do about the issue...."

They claim that PDAir cases sometimes come with custom cut-outs and sometimes not - which is clearly a blatant lie.
As I have just mentioned, the one they are claiming to sell and the one I received are 2 different products (different product codes prove that) by PDAir.

I am only handing out two stars, and not one, as I hope the matter can be still settled somehow. Hopefully the resolution will include no further inconveniences on my part.

If mobileden makes every attempt to resolve this situation, I will be willing to alter my rating and compliment them on their handling of the matter.

Until then, however, 2 stars is a generous rating and I would advise you to take special care.

very quick service.

Very fast service and email was sent to confirm order.

Paid WELL over the odds for what I was sent!

I ordered a couple of smartphones cases, one from Mobileden at £11.20 and one from another supplier for £2.95. They sounded very different in the descriptions and I wanted to have a look at both and send one back. Turns out they're exactly the same! The one from the other supplier wasn't even on offer so Mobileden must be making quite a mark-up on these. Needless to say I will be sending it back to them.........not impressed! Make sure you shop around.

STILL NOT GOT MY CASE... IF PHONE GETS DAMAGED, WILL THEY COMPENSATE?

havent received what i ordered.....


Ordered early december... STILL NOT RECEIVED IT...

Now 13th JANUARY....


1 phone call received, some guy telling me he's gonna send me a different case instead...

If i wanted a different case i would have ordered a different case..

He was quire abrupt

Item not recieved

Item not recieved

Great service

I am really happy with Mobile den. Mobile accessories were delivered 7 days after I placed my order. Instead pack of 6 screen protectors they send me pack of 2. After phone call they told me the pack of 6 was not currently available (this status was also on website) and they would send it as soon as they get.
I had no extra charge for pack of 2! Thank you!

slow

ordered on sunday now friday and still nothing tryed to call but closed at 3.30

Awfull ...

I Ordered Bass Buddy Pop-Open Speakers System Purple & More Then Month Passed I Not Received My Order . I Contacted Them They Say Order Shipped ... But It Passed To Long Time !!! Ha Ha So It Means I Just Lost My Money Yes ? Sad Then :(

make your transaction system on 24/7

Acceptable. make your transaction system on 24/7

Quick,accurate and efficient service

Great website which is easy to navigate to find and then buy what you are looking for. Well done Mobileden.

Still waiting for dispatch.

I ordered a cover for an HTC Titan on the 2nd of November and 10 days later I have yet to receive any dispatch confirmation or the item itself. The item was listed in stock and is still listed as in stock.

Luke FitzGerald found this review useful

Poor service!

I don't like to give poor reviews but unfortunately i must on this occasion. I purchased a flip case for my blackberry from Mobile Den over 2 months ago, although the package arrived within the week i received the wrong item... ok mistakes happen. But after contacting the company numerous times and them saying they will sent out the correct item, i still have not received it. I have also asked for a refund but funnily enough have not received that either!!
I would not recommend this company.

exelent service and fast delivery

this is the second time i order from mobileden good pricing exelent quilety

Great service...delivered right on time

Delivered within the shortest delays, as promised on the site. Everything was in the box what I ordered!