I needed to get my HTC Hero repaired as the speaker was not working (the voice speaker when you make a call to someone). They took it in and quoted me a price and although on the first attempt they didn't repair believing it was a software problem but when it came to taking it back they fixed it within 30 minutes by replacing the speaker although they've never replaced one in this phone before. My phone is now working great and the comms with the company were top notch. Would have given 5 stars if the phone got fixed on the first attempt but it was a problem they hadn't seen before so can't really complain.
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