I bought an iPhone 5c on contract. I spoke to an advisor before taking out the contract and they were able to answer all of my questions and told me that they had the one I wanted in stock.
I ordered the phone and it arrived the next day. I would totally recommend this company.
When taking out the contract I did not want their Phone insurance or access to their Gadget helpline. So I ticked No for insurance but had to contact my bank to cancel the direct debit for the Gadget Helpline.
I bought a nexus s off mobiles.co.uk (linked from compare the market) and all went smoothly got the phone very happy, seemed like a great deal at 21 pound a month after rebate (which is a difficult to claim back, they know most will forget or not bother). Still it was 25 a month without which was still pretty good.
HOWEVER! By the time my contract expired the price had risen to 33 pound a month (nothing I could do as I was tied in).
IT GETS WORSE, 10 months after my 24 month contract expired I noticed £20.16 taken from my account from TMTI TECH SUPPORT who I'd never heard off, they have been taking that amount every 6 months for years without sending me so much as a letter or email and when I rang them they told me MOBILES.CO.UK has given them my details. They do a similar (more noticeable) scam with insurance.
MY ADVICE, go direct to the networks the monthly contract will cost a little more but they wont put the price up or add any hidden charges. These 3rd party mobiles phone sites are cheats!!
I was a bit sceptical about using this company to purchase a phone after all the negative reviews I first read. I AM SO GLAD I DIDNT LISTEN TO THEM.
Perfect service, rang me explained my plan in detail, phone arrived next day with the sim card as explained. They were very helpful and the deal was very cheap too, very happy!
I've never been one for phone contract and always kept it simple on pay as you go, but I decided that now I was getting monthly wages, I might as go for it and see what all the fuss was ago, so I looked online and found a great deal for an iPhone 5C with unlimited texts/data as well as 500 minutes for a very reasonable price, and that was with £10 insurance added on top. It took me through a couple of different websites (uSwitch, T-Mobile, Mobiles.co.uk etc.), which took only a couple of minutes to navigate until I was ready to purchase the order. It arrived the next morning in a brand new case with official Apple headphones and a charger in brand new condition, as well as the T-Mobile SIM, so it was ready to use immediately as it had already been fully charged. Mobiles.co.uk kept me updated on the status of my package via e-mail and text, and sent me a very nice e-mail once the phone had arrived.
I never find myself writing reviews but I was so happy with the service I received from them that I thought I ought to let other people know. Great price, great delivery speed, fast and easy to set up, no issues whatsoever. I hope other people get the same great service from them in the future.
I was sceptical both due to reviews about the company and the fact the phone would be £230 cheaper (over 2 years) than going direct to O2.
However, ordered at 4pm, arrived within 24, as ordered, not a single complaint can be made about that.
Just keep my fingers crossed that if I have to deal with Customer Services, it isn't as bad as some other reviewers have experienced.
I did notice in the T&Cs that if I have a fault, I can go to a Carphone Warehouse shop as they are part of the same group, in fact, my phone was dispatched from a CPW logistics address.
Pleasantly surprised and as such felt obliged to write a review of my experiences so far.
Nicole Cowell found this review useful
I ordered the new iphone 5s from mobiles.co.uk (despite the poor reviews) as they had an amazginly cheap deal- and I'm glad I did! When I ordered the website said the product was in stock- which I was sceptical of as no phone shops had it in stock. Once I had submitted my purchase I was told that the product was out of stock- surprise surprise! But with all fairness to mobiles.co.uk i was sent a weekly email to keep me updated on my order. As soon as they had the product in stock (2 weeks later) my order was processed straight away and I recieved my phone and contract the next day. So 2 weeks after I ordered i recieved the product- quicker than a few of the mainstream phone companies were able to do! Very happy and would use them again.
We simply tried to order and iphone 4s for my partner, we did make and error in inputing the dob on the online form but then rather than call us to clarify details, they tried to put the order through 7 times, so we ended up with emails galore telling us about our accepted orders followed by our cancelled orders!. And because of all this, being accused of FRAUD. Surely it would have been easier to pick up the phone to call us, being a communications company!
We spent 9 hours of our day initially trying to remedy this situation, to no avail and then more of our time sending emails only to have them totally ignored. Finally after sending emails to numerous ceo possible email address we get a response but not a particularly helpful one.
We got our phone easily and simply elsewhere.
My current contract is with this company and I recommend them to my son and his girlfriend who also got phones from them. My contract is up for renewal in January but hey, I think I should go elsewhere and no more recommendations will be coming from me or my family.
I think Mobiles.co.uk system needs some serious looking at and and I think customers are totally fed up with being fobbed off by people with scripts and who are not able to understand what customers are saying to them.
Having placed my order for an iPhone 4s around 1 pm yesterday (receiving an excellent deal that o2 wouldn't even consider matching) I then came to this review site to see what others thought of mobiles.co.uk. After reading a long list of 1 star reviews and the problems people have had and warning to steer well clear, concerns started to kick in to say the least !!
Well, I'm glad to report that I received a first rate service. As from 19:45 last night, I have been kept fully informed as to when my mobile was collected by DPD, then which depot would be delivering and again when it was out on delivery I received the tracking details along with a link to track the parcel live. The parcel was delivered exactly when DPD said it would be (12:45pm today).
I would not have any issue with recommending Mobiles.co.uk to family or friends and wish more people took the time to report the excellent service provided, rather than only ever taking the time to have a moan....
In summary - Excellent service and will be using for the next upgrade within the household.
Ordered an iPhone 5 which seemed to be competively priced with the promise that delivery would be next day. 3 days later phone still hadn't arrived and no notofication was sent of its dispatch. Spent over an hour in total trying to contact cutomer services various times at 10p per minute without success. In the end I sent a message through their website cancelling the order. Stay well clear of this company otherwise you'll end up paying a small fortune in telephone charges to contact their customer service department.
Ordered phone online and says on the order message it would take 2 days to deliver which was great as my old contract ran out in a weeks time as I wanted to transfer my old number as well,waited nearly a week and no confirmed e-mail so had to try and phone them up,premium number and eventually got through and advisor says I need to reapply which was absoulute rubbish,unhelpful so decided to cancel the contract and go elsewhere,reason I went to them was because they were offering a better deal,knew it was too good to be true.
Ordered from affordable mobiles.co.uk on sat night,got delivered on Monday morning,also got 4 emails confirming each stage and last email was to track the parcel so I knew what time it was getting delivered.deal wasn't as good as the first at least I got my new mobile as promised and got great service with it.
Why can't mobile.co.uk give the exact promises and customer service same as affordable mobiles?
Mobiles.co.uk is one of the most despicable websites that can offer mobile phone contracts in the UK. I got one contract with them 2 years ago no problem but it was an entirely different story now. I applied for the Galaxy S4 on £27.50/month for 24 months and was awaiting email for despatch. This did not arrive and instead I got one saying I should contact mobiles.co.uk. I did this on the premium rate number, 10p/min, after they said they would call me. I didn't particularly mind paying the phone call because I was getting a great deal out of it.
When I EVENTUALLY spoke to someone, I was told that I was refused by the network and to apply again. I did this and it was refused again, they said the addresses did not match on their site and Vodafone's site. This was, as it turned out, true and I changed the address to match. I then placed a further order which was declined for the same reason. This happened 2 more times and eventually the woman entered it manually and I got a match. FINALLY, I thought. But then, I failed the internal security at mobiles.co.uk and my order was cancelled.
I applied twice more and failed the address match and after having spent well over £10 on phone calls to these professionally challenged imbeciles, I decided to pay more and go with Vodafone on their own website for more money but less hassle. The amount of blame they placed on Vodafone was unbelievable and they kept telling me they would call back and to go and ask Vodafone why I was being rejected etc.
Vodafone were nothing but compassionate and were sad to be unable to provide me with the same deal. If there was any advice I could offer anyone thinking about a new contract or an upgrade (which aren't always cheaper), then my advice would be to get as far away in internet miles from these con artists as possible.
Extremely unhappy with this experience. First they e mailed to say there was some details to finalise and that they would try to contact me. NO EFFORT WAS MADE. I ended up calling them (10p a min, grrr), it turned out the first line of my address had been put in twice and they were too stupid to work that out. The guy said everything was fine and the mobile would be delivered the next day. I got an e mail 10 minutes later saying there was another problem, again we had to phone up twice. They claimed the sort code was wrong, however £20 was missing from my available balance. At the end of the call the guy said the phone would be on its way. It eventually arrived 2 days later with no faults. However, i have just checked my bank account today and discovered that they have taken £40 from me instead of the agreed £20 and guess what, their contact me e mail section on the site doesn't cover this issue which only means more money spent waiting for them to answer the phone and get their act together. DO NOT USE.
I have recently purchased the galaxy s4 at a great rate the customer service was above the standard I expected as not a well known site.
The only downside was that they charged me £170 instead of £169.99 ... but who cares still better than paying the £399.99 O2 wanted me to pay to get the same deal!!!!
I would recommend mobiles.co.uk to anybody who will listened to me GREAT COMPANY!
I was very wary about using mobiles.co.uk after reading all the negative reviews; but the tariff offer I found through u-switch which sent me onto mobiles undercut all the others. As it happens, the service was excellent. I received regular e-mails, my phone arrived exactly when it was due & although having to cancel the tmti service was a minor irritation, it was really straightforward & I didn't get the hard sell as to why I was leaving them. I'll definitely be checking mobiles out again when my contract runs out.
Following bad reviews I was a little reulctant to go ahead with the offer but after some investigation decided I could reduce the risks, plus the offer was too good. I decided to port my old number myself - Uswitch has a section explaining how to do this yourself and it worked with no problems in around 24 hours. The mobiles.co.uk website doesn't seem to have the ability to request a porting of a number and this would be an added complication anyway. I also decided to not to have the phone delivered to my works address as I expected the convenience would be far outwayed by the complications, due to extra security, this may cause - plus the website didn't seem to function properly for a separate delivery address when I first tried it. In the end the phone came the following day in perfect, sealed, original packaging. Communications (by e-mail) were good throughout and the website also gave tracking information of the order and the delivery, plus a text message before the phone was delivered. Yes, I did cancel the insurance during the order process. There is a 'technical support' option you can't cancel during the order process but this is all above board and upfront with a website for the company in question if you look. The day after the delivery of the phone we were emailed by this 'technical support' company and I could cancel through their website. The only itsy-bitsy-tiny glitch was the phone was supposed to cost me £99.99 - they billed my card for £100 - shocker! . . . I may just let that one slide!
fantastic phone deal if you jump through the hoops, (write on your calendar/diary which bills to send in) a free budget smart phone,works out at £1.53 after you claim all the cash backs in stage,with ample free minutes/text and data allowance, sent the first bill in on time by e-mail, got the first part of my cash back by cheque 2/3 weeks later, so far no problems I'm a happy customer.
Ordered my iphone. After I realised is faulty phone has been sent back. Now is 12th day I have no message what is happening with my phone. I was calling them few times and nobody was able to tell me anything apart of "we still waiting for a courier to deliver phone to us" or "stack somewhere in our office" . It was no motivation to find out what was happend. Now I am on my holidays without my phone and any message or email with information what is happening. Simply thing which is phone return/ exchange for mobiles.com takes ages.
They messed everything they possibly could up.
First, we ordered a handset that never came, i had to chase it up 2 weeks after it had been dispatched to which they said they'd have to send another as it had got lost, eventually received the next handset and sim card and tried for 4 days ringing up mobiles.co.uk and the network 3 trying to activate it and both companies were stating something was wrong but it wasn't to do with them.
Eventually after weeks of having a not working handset mobiles.co.uk told us they'd have to send another sim card as the order was somehow 'incomplete' between them and 3, this sim card never actually arrived and after refusing to go any further with the order after a month of placing it I cancelled it, went out the same day to the T-mobile shop and bought a completely different contract.
I am absolutely outraged at the level of service and how a company can manage to mess something up so much, will never be ordering from them again and am pleased that now after cancelling my order I have to have nothing more to do with the company.
I've ordered my phone on 02 October get it next day but handset was faulty and didn't charge at all, I've been with it at SAMSUNG authorized point, but they couldn't fix it and told me to send it back to mobiles.co.uk, ok so I call them, after more than 30 mins in queue I had a chance to spoke with customer service, after a lot of whining they gave me address to send it back etc.
So I've send it back and 2 days later I've get new handset, but this one was faulty as well, had same issue, do not want to charge at all...
So I've repeat all process, call mobiles.co.uk, wait a lot of time in queue told them that I get faulty phone again, and that 2nd time so I really will appreciate any recompense for that, and suggested different handset because probs they have got all batch of those faulty.
The guy told that he gonna ask manager, so I've waited, after a few minutes he said to send phone back to them, so I've thinking that manager approved this and they gonna send me different handset.
I've repeat process, send handset back, after 2 days I've get new one, but same model I've ordered, not the different one I've ask for. Happily this one isn't faulty and still working.
But because of that order I've took 2 days of at work, to take phone to SAMSUNG fixing point etc... So I've lose 82 pounds for each day off. A lot of time (about 5 hours on the phone) and money to call samsung and mobiles co.uk. and a little bit of money for transport fees to get to samsung point. And I've get working handset after almost 2 weeks because of that delay with faulty handsets. I'm not even gonna tell about nerves because of that case...
And all they have offer me as recompense because of that mess is 10-12 pounds with a cheque (I'm gonna get it in 6 weeks time, N/C for that one) for calls I've made to mobiles.co.uk
I'm gonna add that I've got contract with them already for about almost 2 years, so I'm not a new customer.
I don't know why i chose to order a mobile phone contract off this site apart from that they were cheap. I compaired there deals with other websites and found them a lot better value but there's a reason why, read on....
I ordered my phone (Samsung Galaxy SIII) on Friday 6th July 2012. On Monday 9th July 2012 my credit check was complete and my phone was being shipped to my address. I got a text message on Tuesday 10th July 2012 saying that my order was expected to be delivered, i got home from work to find nothing had been delivered. I checked the tracking form on the Yodel site (BTW REAL THE DELIVERY OPTIONS CAREFULLY WHEN ORDERING, YOU CAN CHOSE ROYAL MAIL TO DELIVER YOUR PHONE, DEFINATELY CHOSE ROYAL MAIL), all was going well until around 10:50am where i got an update that my phone had been returned to the delivery depot in Loughborough. Later on that day i rang up Yodel to question the tracking status, they explained that the courier that was suppose to be delivering my parcel did not deliver to my postal area.
I've been contacting both mobiles.co.uk and Yodel all week about my order and all both companies are doing is giving me lies. Mobiles.co.uk kept promising to me that the parcel was going to be delivered the next day and Yodel kept telling me that it was based at their delivery depot in Loughborough. The communications between the delivery company and mobiles.co.uk has been unbelievable, they don't seem to be informing each other about the current status of the parcel.
It's the 17th today and I am still yet to receive my phone and even worse I am currently being billed when I am not even using the phone. They have explained that i will get my money back at some time soon but I doubt this will happen seeing what experience I have had with them so far.
I found the customer service staff extremely rude and unhelpful, they obviously don't care about their customers. They have a PREMIUM RATE NUMBER as well which makes it an absolute fortune to ring them up. They take at least 10 minutes to answer calls.
I tried to cancel my mobile phone contract as the delivery was taking to long, they wasn't having any of it. I asked if i could speak to management, the person on the phone just said they'd explain exactly the same as what they were saying. The person then said that i couldn't cancel it because there was no proof that i hadn't recieved the phone, I explained that i wouldn't be ringing them up if i had the handset, he wouldn't budge in his explanation.
They have told me numerous times that they would phone me back to keep me updated on the bodge up of delivery, they haven't. I've still got half price line rental claims to do with them, i doubt i will ever get that knocked off my bill.
Take my advice, pay the extra and buy from a dedicated phone shop such as Carphone Warehouse or Phones 4U. I thought the site would be ok seeing as it is a subsidiary of the Carphone Warehouse brand, but obviously not.
MOBILES.CO.UK, SORT OUT YOUR FUCKING DELIVERY COMPANY YOU USE, YODEL ARE USELESS!
GUYS IF YOU DO DECIDE TO ORDER OFF THIS SITE, AGAIN, MAKE SURE THAT YOU CHOSE DELIVERY BY ROYAL MAIL OPTION, OTHERWISE YODEL WILL BE SET BY DEFAULT
As promised got an update on the phone and it's not good. I did phone up again to ask whether they were ever thinking of stocking up on the phone and they couldn't answer..... :S. But they did say they were '99% certain that i will get my phone within 7 days.'(BTW Whenever someone says this, it almost certainly means that there is a probably a 1% chance you will ever get your phone) Anyway someone calls up the next day to tell me that my phone wont arrive for at least a couple of weeks (if at all). So verdict = i would cancel your orders straight away, rubbish customer service, this company is good at making false promises and all about making quick money and not about providing a good service. I would give it a zero rating if i could.
I placed an order, they sent an email asking me to call them. After speaking to one of the sales staff they said they would call me back within the hour to update me on the progress of the order.
Unfortunately they didn't call back in an hour, they didn't call back at all.
I rang them back and was told by an automated voice that my call would be connected to an advisor in less than a minute. My call wasn't connect for over 10 minutes!
After my call I was sent an email saying they had tried calling, when I had received no calls, had no missed calls and no messages? Clearly they didn't call!
I'm afraid that this sort of customer service is appalling, I have lost all trust in mobiles.co.uk.
I dont usually write reviews unless I encounter a truly awful service or an awesome one - and this time I have had an awesome one!!
I was slightly concerned about the poor reviews on Trust Pilot but took the chance. I found a deal on a different website which forwarded me too Mobiles.co.uk for a contract on a top phone which was by far the best deal I got find.
Purchased the phone on the 27th (which was very easy - almost too easy!) delivered this morning, the 29th!
SPOT ON!! Well done Mobiles.co.uk
On the face of it, some great deals and I bought a phone for my wife from these guys.
Trouble is the deal involved having to claim every quarter to get money back.
If they could automate this process, they would be much higher rated.
I buy a contract almost every year from mobiles.co.uk. Their service is simple and easy. No problems so far.
Their prices and packages are also excellent. Highly recommended. They are very reliable.
I will use them again in future.
Without doubt the most incompetent company i have ever had the misfortune of dealing with.
Where do i start, poor website and navigation. Excessive call waiting times, mis-information about cancelling orders, goods turning up when they shouldn't, the list goes on.
I strongly recommend anybody not entering in to a contract with these guys, i gave them the benefit of the doubt and only wished i'd taken the advice of others on all of the other review websites. As a faceless box shifter no doubt they are great but if anything goes wrong be prepared for a rough ride and as far as the mobile networks are concerned you are tied in to the contract regardless what outfit you buy the goods from.
Don't be fooled that as Carphone are the parent company you will magically receive better customer service. Carphone will deny all knowledge of mobiles.co.uk and cannnot answer any questions yet your airtime agreement says Carphone, your returns go to Carphone and if like me you go in to Carphone after returning a phone to mobiles.co.uk it's all on record for Carphone sales agents to see.
orderd my mobile have not herad from them apart from one email to tell me my mobile is on hold tried email 3days phone three days and still not recived a thing back so dont no if i have a contract or not ?? phone just cuts of emails just get returned not bad business if you can get it earning too much money
Having read the other reviews on the site I can only assume that they were dealing with a different site. i found the company to be very efficient and reliable. I received my phone very promptly and I was kept informed every step of the way.
I have had major problems with this company getting Cashback redemptions. They have now missed out on three payments, all of which I submitted in time, all of which they have said they would pay - none of which they have. The propblems arose when I submitted my bill from Orange. There are two phone numbers on the bill only one of which is related to this Cashback scheme. I told them which number it was, I pointed out that there were two on the bill, I told them at which page on the bill the number I was claiming for started. They wrote back saying that I was claiming for the wrong number. I checked and I wasn't. I rang them; they checked and agreed. But they never sent the cheque. I called them again and gain they agreed that they were wrong, they also said that my next Cashback was due and that if I sent that in they would handle both together and make sure I was paid. They didn't.
I am now out of pocket by quite a lot of money and in my view they have broken the law and the terms of the contract.
I will never use these people again for Cashback on a contract and recommend that you do not either.
It was nearly two years ago when I bought my phone from them, and will be buying again from them very soon! Chose a Nintendo Wii with my phone as a Free gift. Next day delivery, for both the phone and the Wii, even though it was very near to christmas. 5/5!! Recommended.
Mobiles.co.uk make their money by sucking the customer in with promises of lower-priced line rental by redemption. Naturally they are reliant on making this process as difficult as possible for the customer to discourage them from claiming what is rightfully theirs.
My issue with the company is that contacting them is nearly impossible due to an over-reliance on email (with no feedback to ensure receipt) and automated phone systems with nonsensical menus and broken links.
The blackberry I bought from them 9 months ago has developed a fault and attempting to contact them is like shouting at the clouds. I have yet to be able to speak to a real human being, and any emails that do get through are met with terse replies, if they are replied to at all.
On top of this, I am still waiting for confirmation of a cashback claim from 2 months ago, and have no idea if it was even received, let alone when I will get the money entitled to me.
Overall, terrible company that will certainly not be seeing any repeat custom from me, and I urge you to avoid them as well.
I have ordered from this company twice and both times they got it wrong so I will definitely not order again.
First, ordered a white iPhone 3GS and they sent me a black one instead. This one, I simply returned and got my order cancelled.
The second time, I ordered a Nokia 6700 Illuvial and this one never arrived so I rang Mobiles.co.uk. They sent me a DHL proof of signature signed under a person I do not even know and not under my address. It took a number of calls, complaint letters, postings to forums and 5 months to sort this out. For all that time Vodafone kept on billing me for a running contract even though I did not have a phone or a SIM. Their customer representatives and even supervisors would not do a thing to sort the issue out.
My advice, If you can find a same deal with a decent dealer do not bother with Mobiles.co.uk.
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