A1 reviews

A1 reviews

Good
8.0
from 0 - 10
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5 STARS

NO ONE OFFERS LIKE MOBILESHOP. 10 STARS
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Arrived quick and was in great condition.

Was unsure if to go with these people but decided to anyway due to the cheap price. Phone arrived 1 day after it was ordered and arrived with no damages or faults. Was satisfied with my order.
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Wow, what amazing service!

I saw an mobile contract package that seemed to good to be true, but it was true!! Just the phone I wanted with a great package. I ordered by phone on Friday morning, I had an email to confirm immediately, and then another to inform me that it had been dispatched. The phone arrived the next morning ( Saturday)
I was even more pleased to find that the handset was not locked to one network.
I am very impressed indeed :)
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Would definately recommend to my family and close friends

I ordered my Phone saturday night, it was delivered monday am. I had occasion to ring customer services (problem with my bank) and they were very helpful. Very happy
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Great Prices, rapid delivery

I had many reservations about ordering from mobileshop.com because I had seen a number of reviews that were far from favourable. However, I experienced no problems at all and won't hesitate to use them again when my contract is up for renewal again. The only little niggle that I have is that they add mobile insurance to your order which is free for the 1st month, then £6.99 each month thereafter (you can cancel it fairly easily after you've received your handset). When I emailed to ask how I can remove it from the order, I was told there was an option to remove it during the checkout process. When I placed my order, this simply was not the case so I was unhappy to be told that as it was a lie. I can confirm though, that they now DO have the option to remove the insurance during checkout.
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good service BUT could be better !!

Good order process , quick prompt dispatch + kept you inform as when delivery due. Only negative was when I recieved my first bill to see that I wax being charged for insurance that I declined @ point of order !! I then had to send a text t to cancel !! Apart from that no other issues as of yet …………
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1 month of Hell but finally sorted...

was sent 3 x used phones, was on the brink of bringing in Trading Standards etc... even O2 misled me with their signal rating and i'm lumbered with another service provider that gives me 2 bars max and emergency calls only most of the time - certainly not the 5 bars they said I would get. Overall though with Mobile Phone Shop, I was given various answers which never worked out to be true, was told several times i'd get various calls but after waiting in for several days they never called BUT yesterday I FINALLY received a new phone and should be getting a refund for the duration of the contract that this mess has been going on for so if I get that then all being well the remainder of my contract should be plain sailing..... all being well... All in all though like the courier said who kept coming to swap these phones - if you buy in a store you can see what you are getting before they get their hands on your money so best buy from a shop than online...
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Took 48 hours to process order, but otherwise perfect simple service.

Web site was easy to use and navigate.

Prices were cheapest on line.

Took a couple of days to process my order, but they did send an email emplaining the high demand was causing a backlog.

Delivery was next day as stated.

Happy to recommend
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Take out a contract with o2, if you really want ripped off....or choose this company for a deal.

After being continually ripped off by o2 I decided to shop around for a better deal. After doing the comparisons on-line I came up with this company as the cheapest for the new iphone 5. The difference between o2 and this company was tremendous, almost 23% cheaper a month.
Ok, the thing with the insurance isn't too clear when signing up, but, when you check the rates of other insurance companies it isn't bad and offers some things more than the cheaper ones. Also, you can cancel it if you want....and take the risk? or feel safe in the knowledge that your new expensive phone is covered?.....I chose to keep the insurance package.

The order process was quick and painless, and the phone was delivered the next day........how quick do you really want your new phone? If quicker than that, you could go to a mobile phone shop in town......which involves travel,getting parked, taking time off work?...complete hassle, and deals that aren't any better? Or, you can make an order online, in the comfort of your home (or in the pub if you want!)and it's delivered next day?.......no contest!
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Really good

I found it very easy to order and the service was very good hope to order again soon will be telling family all about it
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Good deal & service.

Hi
I,m very happy to deal with mobile shop.
Has good traibed staff to deal. Mobile deal is also best then others.
Thanks a kot for giving good service & pls keep it up.
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Late postage, No t&c's on website, Make you take insurance whether you want it or not.

To be honest, its kinda confusing ordering from them. Yes its simple, but there is not option to take a look at all the terms and conditions with your contract, or to select extras etc...

There was some mix up with my postage, as well as something to do with three having to speak to me first. When i phoned three, they didn't know why i had been told to do this and that i was just to tell them to proceed with the order.

The phone i have received (HTC One) has a few defects on te plastic surround, so in an ideal world i would have asked them to switch it for a different one. Unfortunately i do not trust this company enough to send my phone back for a replacement, also contacting customer service is hard and a long process.

To be honest I'm still not sure how the cashback process works etc...

The cheapest deals, but no information.
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No issues

The only that that can trip you up with this site is the insurance, which was an unwanted extra but very easy to cancel. After talking on the phone they just gave me a number to text.

Delivery was swift as as expected. The phone was a very good price and came brand new. I can't fault them really, if you're looking for a good deal on your contract I'd recommend Mobile Shop/
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Con Artists

Complete rip off. They only pay if you hassle them constantly, and then it's always late. I was told that May's payment wouldn't be in until the end of November. I'm still waiting. Apparently it's a computer problem, but I started with them two years ago and they've been appalling from the start. Avoid them like the plague.
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MobileShop...see you on watchdog!!!

Absolutely the worst online mobile phone shop!!! 4 cashback payments outstanding and just chatted with customer services and she said the cashback team aren't customer facing!!! Unbelievable!!!

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