My 11 year old son had left lots of hints about track extensions he would like for Christmas and not being ofay with Hornby myself, we have only had a starting pack bought by Grandparents for a year, I wanted to be sure I got the correct packs. I rang the modelrailway loft who were extremely helpful and friendly full of ideas and able to discuss options with me. Obviously experts! Not only that they were able to make one of the extension packs up for me because whilst they were out of stock of the actual pack they had the separate pieces which they were prepared to bundle together for me and for the same reasonable price. Delivery was also exceptionally speedy, arriving within a couple of days of purchase.
I had been looking for a new Hornby Turntable for ages, but didn't want to pay the full price. Modelrailwayloft had the item in a sale. It arrived approx. 2 days after ordering. Very impressed and would use the company again.
A few weeks ago I sent and e - mail to MRL regarding replacement wheels for a couple of coaches I had purchased. Ed replied within a matter of hours and my query was answered. A couple of weeks went by and I came across the Hornby R3135 GRFf Diesel on your websight and just had to purchase one. A phone call was all it took, Ed was most helpful and a delight to talk to. I receive my order within a matter of days (and the replacement wheels) now all I have to do is get on with setting up my layout in the loft, a little bit each day and I will get there. Many thanks for the service which I would definitely recommend to all modeler's and beginners alike. Until the next time. BP
I have found Mode Railway Loft to offer competitive prices and have purchased train packs to my complete satisfaction. When I have required help on minor accessories I have found access to knowledgeable staff of great help. I won't hesitate to deal with them in future and would recommend them highly.
Very happy with item (not used it yet as building the model railway) was well packaged, purchased from Model Railway Loft as they were cheaper than main Hornby (gave 20% discount off the price - price you would pay if you went to the actual shop being a collector member & also free P&P) couldn't be happier. Thankyou, will buy from yourselves again :)
Searched all shops on EBAY ,followed the link to the rail loft and they had the item in stock ready for dispatch and cheaper than anyone else i could find. Items were sent out quickly and well packed, no complaints from me.
I searched around to find out who was doing the best price on the Digital Hornby e-Link. Hornby were out of stock until November, however, my search took me to the Railloft. It was cheaper, in stock and a choice of postal options.
It came the next day with Sweeties! how good is that !
Received my models on time and whole. I wanted them for my 1950's layout so they have been resprayed and aged already.
Also enjoyed the free toffees.
Will definitely keep an eye on your website for my future wants.
Thanks again for your good service, Colin
My lad has been saving for weeks, and eventually saved enough. Ordering was easy, delivery arrived in good time, excellent packaging, and plenty of communication (but so much it got on your nerves). The item works perfectly. One very happy lad :-)
From beginning to end, the service at modelrailwayloft was impeccable.
My order was the cheapest available from a thorough internet search, and after ordering I was very quickly contacted to be told of the confirmation.
My contact was friendly and professional and also updated me of the despatch when the time came.
My order arrived within a few days, as expected. I immediately tested the product and found it to be in perfect condition.
Before I could leave a review, I was yet again contacted by modelrailwayloft, inquiring as to whether I was satisfied and if I had any problems or questions.
It gets used a lot, but modelrailwayloft really does deserve to be rated A+
I would recommend this company as they have provided excellent service at a great price. My first order arrived within a couple of days. Recommended.
Just started modal railwaying (is there such a word) and I hit gold with Model Railway Loft. I can't think of anything to complain about, and for me that's not normal. Just placed another small order with them.
I'm over the moon ('orrible phrase ) with the engine, Hornby R2979 West Coast Railways Pullman.
My first contact was via the "advice" facility, available at a button click on the website. Very friendly and good advice regarding a Hornby product. As a result I went ahead and placed an order, the first of three to date! Excellent service, very quick deliveries. I highly recommend Modelrailwayloft.
As usual the Model Railway loft did not disappoint. The goods were dispatched and delivered in good time at a very good price and as promised. I would recommend the Model Railway Loft to any enthusiast of model railways. I will be making further purchases from them.
A company that deserves a 5 star rating because they provide an excellent service and provde advise over the phone a company with real people that believe in customer care.
Customer service is second to none. Staff are always helpful and friendly and will always know the best products to help you achieve what it is you are trying to do. Their support is also A+. Delivery is free and very quick with items always well packaged. Have been using them for a while now and would highly recommend to anyone.
I bought a Hornby decoder after checking all the usual sites and found them to be as cheap as anywhere around. With free postage it was a must to purchase. I received the decoder the next working day. I will certainly be checking out this company again in the future
I bought a model railway turntable from modelrailwayloft on Thursday the 7 th of march and I received it on Saturday the 9 th of march, which I think is super service, there communication was 1st class as well, so on on this occasion I can highly recommend this company, well done and and thankyou
Christian and Co. provide a quality service first time, every time. Have changed my buying habits from a couple of major leading competitors to now make sure I look here before anyone else. Awesome, awesome company!
I have just bought a new Hornby locomotice from the guys at Model Loft.
It was on special and was very very reasonable priced.
The loco travelled from the UK to Australia in just over a week which is great.
It arrived in excellent condition, having been very well packed.
I will definately be getting more from them.
This is my second time of using ModelRailwayLoft and on both occasions I have received excellent Customer Service!
My husband is a huge Hornby nut and purchases from these guys almost on a monthly basis and as it is his birthday next month, he waved his wants list under my nose for consideration.
The train I wanted to buy him was almost £60 more expensive on this site and I asked the chaps if they woud consider a price match for this item. There was absolutely no hesitation at all and to include free postage too is an added bonus!
The train has already been shipped and should be with me very soon which is a pretty fast turn around.
If anyone needs any Hornby items then this is the place to come to, I will most definately use them again in the future!
:D :D :D :D
PS. If anyone reads this and is on FB, please like the MRL FB page to help them get their likers up and spread the word!
I ordered a Hornby R2995XS BR 4-6-0 Black 5 Class - Weathered.
It was delivered promptly, well packaged. The whole experience from ordering to receiving was easily done and the price was very competetive. I will certainly used them again. Thank you.
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