Excellent customer service for train novice Mum wanting to get it right for her son for Christmas
My 11 year old son had left lots of hints about track extensions he would like for Christmas and not being ofay with Hornby myself, we have only had a starting pack bought by Grandparents for a year, I wanted to be sure I got the correct packs. I rang the modelrailway loft who were extremely helpful and friendly full of ideas and able to discuss options with me. Obviously experts! Not only that they were able to make one of the extension packs up for me because whilst they were out of stock of the actual pack they had the separate pieces which they were prepared to bundle together for me and for the same reasonable price. Delivery was also exceptionally speedy, arriving within a couple of days of purchase.