I bought 2 Axial Jeeps. Delivery was fine and I received both cars as ordered.
After just one or two run with one of the cars the ESC did not respond anymore. I made a complaint to the company but they were at that time not interested in helping me with the problem.
As they told me the model is not advertised as waterproof then the UK distributor will not cover damage caused by water ingress/damp under their warranty.
First after my additional respond they offered me to see at the ESC, but at that time I had already bought a new one from another company.
Recently bought a truggy from this company, which was delivered next day. A week later, I decided to buy a rolling chasis for spares which was also delivered the following day.
I had a problem with the speed controller on the model, so contacted customer services. I posted the speed controller back, putting it in the post at 4.50pm on the Monday. It was delivered back to me, fixed and in full working order by 11am on the Wednesday. An absolute credit to the quick service from Modelsport (and Royal Mail).
Very quick to answer questions and also have a great website.
Will use again.
I've made countless orders through Modelsport and their service should be held up as an example of how a 'small' businesses should do e-commerce. The web site is easy to navigate and search. Their stock control is spot on. Their customer updates are timely and accurate. And, most importantly, they usually get your order shipped within 24 hours (assuming it's in stock of course).
In my case they were cheapest. Quick delivery. Most of all - great customer support. Five stars for replying quickly on emails and replacing faulty parts which are not covered by warranty for free.
'Maverick Strada MT Evo RTR Monster Truck '
Alex Peters found this review useful
Great service, stock and equipment I would order frequently from this shop if I wasn't so poor!. I have only had one issue where I could not understand the man on the phone but hey gotta laugh about stuff like that. Keep up the good work MSUK.
My first order was unfortunately declined due to a problem with my PayPal account, but Modelsport were incredibly quick to let me know. I ordered again using debit card and the order came within 2 days! Extraordinarily quick service! As well as this the website was very user friendly - overall a great experience!
Have ordered from Modelsport many times and have received excellent service each time. Every order has been next day delivery, even when I placed an order at 5pm once. They have a large list of stock and if something is not in stock they will send an e-mail alert when it is, saves you having to keep looking yourself. They are a credit to on line shopping, many others can learn from them. Cannot praise them enough. Can't wait to visit shop.
Iv'e bought numerous items from Modelsport (batteries, chargers ect). I recently purchased a Traxxas Bandit and was very happy with the speed and durability of the car, it was a nice clean, quick order. From my view i seriously recommend buying from this company.
well this was a spec. order i whanted the AE SC10 4x4 and some upgrads some off it they dint had on stock but they got them in real fast in the time frame they told me and shipt it out to me on the day i was promest.
they got a great email service and this will not be my last time dealling whit them.
again thanks for ur great and freindly service
Been buying rc products from modelsport and I have to say they are fantastic , very helpfully and there prices are good .the shipping speed is unbelievable , I order parts from them and I receive them the next day , highly recommend to anyone , best in the business for all your hobby needs.
I have been into Radio controlled models in a big way for many years and have dealt with many model shops. None come close to Modelsport UK in the complete service that they give to customers. They are nearly always the cheapest on price, The goods never take more than a few days to be delivered, The live stock levels on the website is very good and gives you the choice to order what you need in a hurry.
If you are a pro like me running over 40 models or a newcomer to the hobby there is no other model shop around who can offer this level of service.
Well where to start..? Rang up Modelsport and spoke to a very polite young man who helped me Place my order on Monday for a Hpi trophy as this was my first nirto car I wanted to ask a few questions, after speaking a other model shops I was a little hesitent to ask as questions as they seem to just try get you off the phone, but eith MS they took the time to explain the in's and outs of the hobby! They gave me alot of confidence and tips and tricks for propper use and maintenance. Never had this much care and attention from any where! Not to mention the delivery times.. next day! I got a email from them with all tracking information, tracked my parcel on line (link in the email) it gave me a hour time window which worked fine for me as i had to pop out! Astonishing service!
Seb Ansley found this review useful
model sport has a quick email response and deals with somthing when ever you want. i had somthing break on my nitro car done while driving it and they managed to replace it. there just the best going to order all my parts for them for next day delivery :)
Very knowledgeable, polite and friendly staff. As someone that is a novice to RC cars I was treated well, and I am delighted with service and product I have recently brought. The staff listened to what I wanted and gave great advice and recommendations. I would recommend Modelsport without hesitation.
I'd actually ordered the wrong items for my son's car with Modelsport for his birthday. Thankfully this was not an issue I e-mailed MS when I got home on Monday night (when I realised I had ordered the wrong parts) and got a reply Tuesday morn - thankfully the whole process of swapping them was painless and I got so much help locating the correct parts for his Traxxas car. Not so common getting such fast helpful replies these days I think everyone would agree. Keep up the good work Modelsport!!
I bought a Hong Nor ULTRA LX-2 from Modelsport UK and received excellent service throughout. The staff were extremely helpful, efficient and freindly and my car arrived the next day! Would recommend to anyone.
Well worthy of my first post on TP ! If only all service you receive as a customer was this good. Friendly, knowledgeable and quick next day delivery. Not knowing anything about radio controlled cars they gave me great support to get me up and running. Recommended no hesitation!
Excellent service, having been a sum what novice i rang modelsport on a few occasions, all staff i spoke to had a very friendly and professional manner, who helped me in making the right choice for my son, who is thrilled to bits with his new Speed Passion!! Thanks alot will be defo coming back.
efter lang tid, hvor folk har sagt at jeg sgu prøve at handle her, men var ikke "trygt" ved at handle udlands, men nu skulles det prøves, og må sige at der var virkelig god service, det gik smertefrit, dog synes jeg at deres levring var lidt lang.. men det går..
the product was delivered quickly and efficiently and works great on my rc car, this was quite a while ago but wanted to tell people of the good service that the site provided
da jeg har hele huset fyldt med rc køber jeg ca noget der fra 1 gang om ugen og der har aldrig været nogen problemer med noget af det og deres priser er gode og de har en hel masse til de fleste mærker og deres levering er også rimelig hurtig og de svare med det samme hvis man skriver til dem, så de kan stærkt anbefales.-
Jeg købte en fjernstyret bil hos dem, og den kom 2 eller var det 3 dage senere. Siden er meget nem at finde ud af og det er nemt at finde de forskellige ting man mangler.
Jeg har efterhånden handlet ved www.modelsport.co.uk gennem en årrække, og jeg har altid fået en udsøgt behandling. De har alt til RC modelbyg til lave priser. Leveringstiden er 2 - 3 dage fra England, så leveringstiden kan der ikke klages over.
Fremragende hjemmeside, der er meget overskuelig, og hvor man tilmed kan se lagerstatus på de enkelte dele.
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