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Well where to start..? Rang up Modelsport and spoke to a very polite young man who helped me Place my order on Monday for a Hpi trophy as this was my first nirto car I wanted to ask a few questions, after speaking a other model shops I was a little hesitent to ask as questions as they seem to just try get you off the phone, but eith MS they took the time to explain the in's and outs of the hobby! They gave me alot of confidence and tips and tricks for propper use and maintenance. Never had this much care and attention from any where! Not to mention the delivery times.. next day! I got a email from them with all tracking information, tracked my parcel on line (link in the email) it gave me a hour time window which worked fine for me as i had to pop out! Astonishing service!