I ordered a bathroom suite from the company. Sadly, it was out of stock. However, the gent rang me almost immediately, explained what the problem was (manufacturing fault) and told me when they were expecting delivery. I have cancelled the order for the time being and the payment was refunded immediately.
After experiencing numerous problems trying to get the same item (a Tavistock mirrored bathroom cabinet) from another company I eventually cancelled my order and ordered it with Modernhomesbathrooms instead. The item arrived within 4 days and was extremely well packaged. I wish I had used this company first time around and will recommend you to my friends.
I cannot stress how wonderful it has been buying from Modern Homes Bathrooms. I consider myself a demanding customer, who knows what he wants and expects excellent customer service. I received it here in bucket loads. From the first time, I contacted Julia, I felt assured that this was the company for me. Nothing was too much trouble and if Julia wasn't around, then Matthew was equally helpful and knowledgeable.
I bought a Roper Rhodes bathroom and must say that it is stunning. The sink arrived cracked but the mark of a good comany is how they deal with problems. The replacement one arrived 2 days later, so the problem was rectified very quickly.
A big thank you to all concerned and I will continue to recommend you to anyone in need of a new bathroom.
Keep up the great work!
I'd ordered a towel warmer and Modern Bathrooms were proactive to tell me that the quality control at Ideal Standard was delivering flawed items. Modern Bathrooms kept me informed at all stages and inspected a dozen items to get me the best possible towel warmer.
Brilliant service and excellent customer relations - I couldn't have asked for anything more. I would highly recommend them.
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