I booked our return flights to Corfu for October on January 12th, and received email confirmation. I reserved seats, hold baggage, entered API etc. The booking was complete, confirmed and fully paid for.
Over the next couple of weeks I booked and paid for airport parking at Luton, one night in a hotel on Corfu, ferry tickets to the mainland for the next day and two weeks accommodation at our final destination as well as similar for the return journey.
On February 10th at 9 pm (after the customer services line had closed!) I received an email saying "Apologies, Monarch are no longer operating your flights for commercial reasons. We understand the cancellation of flights can be frustrating and assure you we have considered all other options before making this decision. "
And "In accordance with Air Passengers Rights and Regulations (EU 261) compensation or out of pocket expenses are not payable."
I am now faced with the task of re-booking our holiday from a different airport on different dates, paying cancellation charges and simply writing off certain amounts that are not refundable.
This was my first and last attempt to fly with Monarch!
I won't use them again, they changed our flight time which has lost us most of a day in Dubrovnik, we may as well leave the night before to save us some money now. Too late to organise a different flight as they are all very expensive now. Didn't even offer any compensation or reductions.
They have booked my accommodation for Thursday to Thursday when we fly Friday to Friday, apparently package holidays always book from the date you leave the uk as we fly 5 mins before midnight this means we have a night at our apartments we have paid for and won't be using and then 21 hours before we fly home with no where to stay. Apparently I should know this is the procedure and should have booked independently if I wanted the full 7 nights I'm actually paying for! As they don't send you full details of the holiday just that my holiday dates is from Thu 29th Aug to Fri 6th September and I have 7 nights accommodation, I'm not sure how I was supposed to work this out.
Safe to say this is the last package holiday I'm bothering with and certainly will not be using Monarch ever again, guess there is always a reason why something is cheaper than everyone else.
Monarch have just changed my flight time by 8 hrs from early evening to a morning flight, I can no longer use my flight as I have no childcare or holiday at work, they have told me there is nothing thy can do as its a less than a 12 hr change. Apparently they do this all the time, sell a more expensive option then cancel it and you end up on cheaper flight. I now have a flight I cannot go on and will miss a friends wedding. They said I have to lose the money to cancel it and also pay to move it. Don't book monarch! Book through [external reference] but even booking direct you have no rights. Don't book monarch!
Flight from Gatwick to Taba. the MONARCH airlines... Please do something with your planes. It was Boeing 757-200 , reg.. G- MONK... more then 25 years old... The noisiest plane I have ever been on. The dirtiest plane I ve been on. All windows scratched , u can barely see in outside. No legroom. What is the point of those LCD monitors if they do not work during the flight... I flew with the Thomas Cook with the same type of plane and i really enjoyed... But this one is ready for scrapyard, to be honest...
I recently travelled with my brother to spain, and was amazed at just how quick and super efficient Monarch Airlines were. We had no problems booking in, and had a seamless flight there and back. The price was also very good.
Monarch cancelled a whole route and let me know about this 3 weeks before departure. This was for a bank holiday weekend so I had booked well in advance and got a cheap price. Now, 3 weeks before the bank holiday weekend, they decide that they don't want to fly this route anymore. Flights will now be much more expensive.
I don't mind them changing their routes now and then, that's part of business planning, but do that 6 months in advance, not 3 weeks before people are flying. This being for a bank holiday weekend it is even more expensive now.
Do not fly with them, as you never know whether they won't cancel your route at very short notice as well.
The service was mainly Ok,cramped seats though , first 3 rows although meant to be extra leg room because of fixed arm rests made journey a bit uncomfortable.Row 2 particularly bad for person in middle row. Meal was very good however.
Needing special assistance for my travel companion and after contacting Monarch nothing was too much. They confirmed our request straight away by email and were well prepared for us at the airport. Having paid extra for the leg room the flight was comfortable and the staff friendly. I'd definitely choose Monarch again
Monarch continue to provide a value for money flight but like all the budget lines space suffers for someone like myself at over 6ft tall. it is impossible to get comfortable and the "extra-legroom" premium is overpriced. So our flight back from Lanzarote at 3hrs 40 mins was bearable - just!
We have yet to travel with Monarch - our email today said "Welcome Back" and we don't fly away for another four days let alone come back! We've had three changes to our flight dates and times so far so the actual flight will be interesting.
I realise that the automated email was prompted by our original flight dates but I think that could have been updated by Monarch - saves them looking a little silly.
I hope to be able to leave a far more favourable review when do actually return from our holiday - as no doubt we shall receive yet another "Welcome Back" email then!
For low cost travel when the kids are in School its adequate, when we arrived in Luton the desk staff were friendly and we made our way through security to the plane in plenty of time. Tried the food on board on the way out and became very jealous of an old girl who had brought a Pret a Manger sandwich on, the Monarch toasties were awful. Make sure you weigh your luggage and have your booking in sheet printed though, as that can cost you more than the flight if you are not careful. But if you avoid the food and are not expecting too much you wont be disappointed the staff are better than easyjet and ryan air in my experience.
I've just come off the phone to Monarch where they dealt with my request swiftly and I was impressed by their friendly customer service. Okay I had to pay to change my flight and had to wait a little while on the phone but these are all to be expected in the world of travel. I was most impressed also by the time taken to respond to my email request (only a day). Well done Monarch!
My friend booked a flight for us both and later I realised he had use my shortened name and not my full name which is on my passport. I read in to the matter and most companies would charge anything between £25 and £200 just to change the name. I e-mailed Monarch and got a swift reply back letting me know my name has been changed and there will be no problems.
Outrageous price £100 just to change a name on a ticket, would be better for them to charge a sensible price as on that principle i will not cancel my flight to allow them to get another lot of money for flight