I enquired about recycling my phone on the Thursday, by Friday I had received the free postage packet to send my phone back in, I sent my phone out on the Saturday (i chose to add 'signed for' delivery), Then on Monday I had an email and text to say my phone had been received and by that evening the funds had been transferred to my bank account... May I add that the funds were what I was quoted!
I have read some good & bad reviews but I can honestly say that the whole processed was so easy and fast and the transaction from start to finish was excellent! Very impressed!!
I sent my phone to these people & after waiting a few weeks I had to email asking where my cheque was. When they finally replied via email it was to tell me that the price had been reduced as they had found visible cosmetic damage &the volume button wasn't working. This phone was hardly used & never had a mark on it. There was also nothing wrong with the volume button. I emailed them to let them know how unhappy I was but they just emaile me back saying the phone was damaged & their offer stood. Please don't send your phone to these con artists as you will regret it as I &so many others have found to our cost
Like many below me I didn't read the reviews here before choosing this company. They quoted £180.00 for a HTC one X where other companies where only offering around the £160.00 mark. I sent off the phone (they advised free post however I paid extra for recorded delivery) After 3 days they emailed and text me saying they'd received the phone and where going to offer me £157.00 - They didn't say why this wasn't as much as originally quoted it was just that there sending this amount and to contact them if I weren't happy.
I emailed them asking why they where £23.00 short and got NO REPLY.
I am happy with £157.00 as this was around about the same as other companies but the way in which they show a higher value is wrong and should not be allowed. I would gladly take a refund and send my phone elsewhere just because of the cheek of this company.
I tried to recycle 2 phones with them after a week of not hearing from them I sent an e-mail asking where they were upto with making payment to me. I got no response after a month I got 2 texts one for each phone saying the valuation had been downgrade because they had found damage gto the phones and asking me to read my e-mails. I read my e-mails when I got home and it said they had been downgraded due to cosmetic damage. The phones were in immaculate condition when I sent them. These people are liars and scammers avoid them like the plague. They are not to be trusted!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I sent in an iPhone 4 which had been kept in a full case with screen protectors since new. No second hand phone could have been in better condition. I took loads of photos before I sent the item (with a professional DSLR) and double wrapped the phone in bubble wrap as a precaution against damage caused at their end. Their automated response was to take 10% off for "visbile cosmetic damage". After testing in a lab, they claim to have found a 'few light scratches' which could not have been photgraphed, "no matter how good the camera". The injustice of this is that we all choose which company to use with a price comparison tool. If you can't trust the price it spits out, we are all at risk of being conned!