Monsoon reviews

Monsoon reviews

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4.2
from 0 - 10
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Unbelievably bad customer service on refunds

Returned an item that I bought online the same day I received it. Over a week later still waiting for a refund - have just checked the website and it says to allow 28 days for a refund. Absolutely ridiculous - one month to give someone their money back? Every other online retailer refunds within days.

I don't know of another company that is so useless at customer service. Will never shop there again.
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Great Customer Service at the store in Kingston

The lady who was arranging my purchase today at Monsoon store in Kingston was just great! Unfortunately, I didn't get her name (a blond lady speaking with a Scottish accent (or maybe Newcastle/North England), she was very nice and charming, she gave me pink tissues and Monsoon stickers to wrap the dress at home so that it looks like a present - I am very pleased. Worth saying that, of course, the range of the products is also very nice, unique to this shop, design and style for toddlers is awesome!
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Inferior, Tacky Company......BEWARE of their Refund Policy

I will make this as brief as I can. My husband bought me a bag as one of my Christmas presents. I didn't like it so we took it back for a refund. We had the receipt. NOW it get's interesting. We were within the their time limit for refunds but at the till we were told and I quote " sorry can't refund you on this bag because you haven't got the 2 receipts. I had the Customer Copy and she wanted the other one as well. Obviously my husband mislaid it because he only gave me the one. Onlookers must have been loving the embarrassment I felt. Everything you could have wanted was on the till receipt. I stood my ground and wouldn't budge, I worked in retail for a very short time and I have seen what customers do!! Reluctantly she looked across at a dour looking female in another queue who nodded and replied " yes that's right we don't refund on the one receipt". I was quite cross by now. I replied in that case I will have a Gift Voucher..........WELL!! at this point she seemed at a loss that I dared make this request ,until she made eye contact with the dour, scruffy female in the other queue (this person obviously worked there) who nodded her assent. I was then told in a loud voice " as you have this receipt I can see you have bought the bag, so I will give you the Gift Voucher". When I asked if I could use it online of course the answer is NO!! Confirmed of course by the aforementioned female. NEVER AGAIN will I ever use MONSOON!! Utter and complete shambles of a company. Oh!! and the bag was horrible it was cheap and smelly and it wasn't cheap either!!
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Lovely products, awful service!

I ordered all my bridesmaids dresses online . 1 week later received an email to say they'd cancelled part of the order?!? I rang and was advised none in warehouse but if I wants I could ring round all the shops to see if there were any available! After about 5 shops a lovely lady in Manchester asked me why I was ringing when I could call click and collect who had a central database telling me where stock was! I did this and found 2 in Scotland. I the. Had to ring store directly, then ring another no and pay. 2 weeks later still no dress! In the meantime part of the delivery was attempted to be delivered by Hermes who failed to deliver abut also failed to put a phone number on delivery card to rearrange delivery - so items are somewhere between monsoon and couriers!?! Real shame as what I have got is lovely! To add to this if it doesn't all for it has to be back in a few days time - yet how can I decide this when I haven't actually got half of it! Lady today on online services was lovely - so here's hoping my bridesmaids have dresses!
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can't order on line with a MAC and no online service

I spoke to customer services as I had selected 1400 worth of good but then it wouldn't let me checkout and when I asked then they said it was a MAC issue and safari and to done load googlechrome etc . Sucha shame they loose the business and I can't get my goods!
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Item came with stain

I bought a dress as a gift for my girllfriend and it came with big stain on the front side. I sent a complain email to the costumer service and I've been ignored.
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Terrible Quality

Everything we buy from Monsoon or Accessorize seems to be of an inferior quality. Much cheaper high street copies would appear to be of a comparable quality and infinately cheaper. I don't mind paying what something is worth, ie, good quality, higher price tag. However, Monsoon seems to have the high price tag but poor quality. Don't think I will be venturing through their doors again. Have only given them 2 stars because 1 star implies that the staff were rude which I haven't found them to be.
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Prefekt

Jeg fik adressen af en sælger fra deres butik i bruuns galleri da jeg ledte efter en kjole til en brudepige (barn) og da de ingen havde i de str i butikken måtte jeg kigge der inde, og fandt os den mest prefekte jeg skulle have, den tog 10 dage fra jeg havde bestilt den til den kom, helt prefekt stand og det hele så ingen ting at klage over der.
Er mere en tilfreds med det køb og bliver helt sikkert kunde igen en anden gang..

de har de sødeste ting til børn.

Its a very very good place to do shopping! also if you are not from UK, im from Denmark and it was 10 days from "i add't to bag , to i got it."
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Expensive

i would love to wear there clothes but there very expensive
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Mangler info om levering

Ganske udemærket. Jeg bestilte en bluse søndag som blev leveret fra England til DK lørdag. Man får dog ikke mulighed for trackandtrace, hvilket ville være rart!
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Really bad quality and when you want to return (WITH RECIEPT) you can't

I have never owned anything from Accessorize, that didn't break within the period of which you can get the money back if you have the reciept. I always keep reciepts, so last week I went to return the last broken item: earrings.
Only to be told that the rule doesnt apply to jewellery. GREAT, since thats the whole shop! My friend once bought sandals that fell apart (!!!) after usage of two times!

I am done shopping there.
Katrine, Copenhagen
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Love Monsoon

Beautiful clothes with good quality. Love the designs.
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Lovely children's and women's clothes - mens not so great.

Lovely clothes for children and women, if a little overpriced.

Mens range is awful though.
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my favourite shop

This is my favourite clothes shop. Always full of feminine clothes - leaves you with a floaty feeling ;D
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Love their style

I love this shop, they have great quality clothes in exciting fabrics and colours. Usually try to shop in the sales when you can get great bargains. Staff are very helpful polite and bend over backwards to help you. All in all a very good shopping experience and now have rewards card which always helps
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Expensive but unique looks

If I had a bigger fashion budget, I'd shop more at Monsoon. I am not sure their goods warrant the pricing model they employ.
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already paid, but no stuff is received

I have looked for a wallet for my birthday present in 2 weeks. And I finally find it in 'Accessorize', So i have ordered/bought it via their online shop last sunday. I got a fast response from them the day after that they have received my order and it's also delivery. But I still havent got my stuff! I have checked my bank account yesterday, they have already debited money. I really dont understand how can it be happened when i havent got the stuff that i have paid for ? i do many online shopping, but i never have such experience, I only feel a bit of being cheated :-(
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why so dear tsk tsk

everythings so nice but oh so expensive the clothes are too small ,need to buy the next dress size up
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Beautiful clothes, high quality

This website has all your Monsoon favourites and home delivery, returns etc. As well as clothing there is a homeware section and an accessory section. If you have a wedding or somewhere special to go the line of top end clothing is really beautiful. Items are generously discounted in sales too so you can really grab a bargain.

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Monsoon Details

About this company

Monsoon Accessorize brings you the latest fashion and accessories for women, children and your home. Be inspired by our beautiful collections plus see our brand new lingerie range, available now.

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