Some unavoidable problems due to their supplier, they then went out of their way to ensure I was happy
After having some problems getting my mattress supplied and delivered I was left without the one I wanted particularly due to supply issues, the director has since phoned and apologised personally about this. It was obvious he cared a great deal about customer satisfaction and his companies reputation (which is a rare thing these days). He's now arranged for me to get the mattress I was originally after (with no extra charge), as well as keeping the old one so I couldn't be happier. After being reassured my issues were a one off, and that they take customer satisfaction seriously, I genuinely believe them as they didn't have to call me to sort anything out, that was their decision. Would order from here in future my faith in them has been restored as a customer.
To sum up I've come away quite happy and reassured that there are companies out there that still care about their reputations and customers!