MOO.COM reviewed by

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great Service, Great Quality, Poor Shipping

I've seen some Moo business cards in the past, and have greatly impressed by them, so I ordered some business cards from Moo, was in a bit of a rush, but the DHL option was within my timeframe, so no need for rush shipping.

The problem is with the shipping. DHL never attempted delivery, despite saying they did. The driver never got out of his van, if he passed at all. I called them minutes after they said they attempted delivery, and I was told that dispatch would call me back and reroute the driver. It never happened. When I called back, I was told that the driver was done for the day, and by the time they would be able to deliver, it was past the required date. They also informed me that there would be duty fees equal to the price I paid for the cards.

After contacting Moo, they immediately refunded the order, and apologized profusely. As for DHL, they never got back to me.
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