MOO.COM reviews

MOO.COM reviews

Excellent
9.2
from 0 - 10
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AWSEOME!!!

I ordered a pack of 200 cards and when they arrived I noticed I had forgotten important information. I emailed Moo and told them what happened and not only did someone get back to me right away but they sent me a new batch of cards for free with the corrections. Love their quality, creativity and promptness.

Highly recommend !!!
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Great Service, Great Quality, Poor Shipping

I've seen some Moo business cards in the past, and have greatly impressed by them, so I ordered some business cards from Moo, was in a bit of a rush, but the DHL option was within my timeframe, so no need for rush shipping.

The problem is with the shipping. DHL never attempted delivery, despite saying they did. The driver never got out of his van, if he passed at all. I called them minutes after they said they attempted delivery, and I was told that dispatch would call me back and reroute the driver. It never happened. When I called back, I was told that the driver was done for the day, and by the time they would be able to deliver, it was past the required date. They also informed me that there would be duty fees equal to the price I paid for the cards.

After contacting Moo, they immediately refunded the order, and apologized profusely. As for DHL, they never got back to me.
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Impressive quality and customer service

I cannot recommend Moo highly enough on quality, price and quick turnaround - if only more companies were like this! I've used Moo three times to print greeting cards. The paper quality is gorgeously thick and a silky matt finish. The colours are rich and saturated, and match the colours of the digital image one provides. On each occasion, I have received the order within 3 business days of submitting my order (i.e. if you submit your order on a Monday before Moo's cut-off time, you receive it in Thursday morning's post).

On one occasion, one of the cards was damaged. Instead of simply crediting me for the single damaged card, they re-printed and delivered the entire order for free without me asking.

My experience is that their customer service actually listens to what one says. I submitted a suggestion on their postal process and the next time I used them, they had implemented the suggestion.
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Excellent paper and print quality, colour matching spot on and customer service outstanding (Cheers Rupert)

I first ordered 200 mini cards for my new business, I received the cards but the design was offset by a few MM (it wasn't perfect) this turns out to be a bit of an issue for designs which are centered in the middle of the mini cards. HINT for card designs, there is a 2MM cutting tolerance, so make sure the design compensates for this, but the team at MOO have been extremely helpful and have reprinted the cards with no fuss, aiming for perfection. I gave a total of 5 stars because although the cards were cut offset in the first place the customer support made up for the mistake!!! They provide a service that I have never experienced before, the chat service and email replies are instant and for someone as busy as me it’s perfect!!!

Cheers again Rupert and the Team,

Joe
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I love it when I find out I have to order something new because I get to spend time on Moo.com, that sounds weird, but you have your act together.

You have covered all your bases and you can now focus on the little things. The bow around the beautiful white boxed cards...the creativity is obvious and appreciated. I ran into a company like yours in the early 00's and they didn't last. Great product, but it tool longer was very expensive. And they really thought they were cool. You could just tell. You surpass them, you are not "too cool" you don 't take longer. In fact, even when I call the day they are going to be shipped out with a change on my cards you still got them to me on time. Anyway, you have everything they didn't and more and thank you for being moo
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Beautiful

The product and the company are amazing!
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I Love my Mini Cards!

A few weeks ago I asked for someone's business card and they handed me a mini moo card! I was totally excited and couldn't wait to get home and order my own. I received them today and they are so beautiful! They came much faster than the predicted time. I can't wait for someone to ask me for my business card so I can whip out my little mini card holder on my keychain! I ordered some other cards and some for my sons business! Oo la la! What a totally innovative idea to impress customers and show them that I'm a "moo"ver and a shaker. Trying to think of new ones to order! What a perfect gift. Thank you thank you thank you!
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Very Very Very Very Very Very Very Very Very Very Very Very GooD Cards

Thanks alot MMO , Realy Love You , What I love The most Is What Is writen In The Sample Pack ' Don't be Shy, Open me ' :)))))))))))) GooD service specially The support !
my best regards Seif
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Great cards and great service

Would definatley recommend these guys, my business cards arrived quickly and even the packaging was encredibly smart.
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Lovely product, amazing value, I'll definitely be back for more!

Delighted with the quality of my luxe cards, had an American Psycho moment last night with people pouring over the heavy stock! Customer service is superb too, really helped me out when I was cutting it fine placing my order. You guys rock!
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Small card, Bold statement.

Moo business cards make a bold statement from the moment you see them, and even more so after you pick one up. You know your holding a quality business card when you pick up a card printed by Moo. They aren't flimsy and cheap like VistaPrint..and trust me I've dealt with both. Not to mention, my cards from Moo came in 3 days early. Can't argue with that! If you want to see close up detail shots and read a more detailed review, head over to my blog.
http://cammeraydesign.com/blog/moo-business-cards-review
There's also a link to receive 10% off!!
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Terrible quality print!

Absolutely rubbish service. Had to complain to get cards reprinted as first lot were sent with no quality check first, had there been quality checks they would have spotted the fact that they were wonky and had most of the design cut off each side.

second replacement batch sent out no better! told what do you expect for the price? go pay high quality printers if you require better print- stay away unless you want stress and crap work!
MOO

Reply from MOO

Hi Chris,

I'm really sorry to hear you didn't receive your cards as expected and surprised to hear we couldn't resolve your issue. We pride ourselves on providing excellent customer service and would be really appreciative if you'd give us a second chance.

We'd be more than happy to review the problem with your cards and try to resolve this issue, free of charge. Do you have your order number and would you be willing to give us a second chance?

Thanks,
Dan
MOO Customer Services
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Fabulous quality, excellent customer service - Outstanding!

I needed a quick set of business cards to see me through the launch of my new business and to be honest, I have no idea how I landed on the MOO web site, but certainly grateful I did.
From getting to the page to create my own design through to delivery, I have to say, it was so quick and easy, particularly for a techno phobic as myself. The entire process was straight forward.

When my cards arrived (3 days early BTW) I was struck by the quality of the cards themselves, the packaging and the sample pack! Wow, very very impressed and very cleverly done I might add.

You have a customer for life and have already referred you to others!
Thanks MOO team - great job and thanks for bringing service back to Customer Service :-)
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A Cut Above The Rest

The design process was very easy but what impressed me the most was service. MOO always kept me up to date with my order which then came earlier than expected.

The quality of the cards are superb and have caught the eyes of some leading people in my Industry all ready. I will definitely be recommending MOO to everyone I meet.

Job well done Moo.
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Before you order business cards, check MOO out, you wont be disappointed!

Moo was recommended to by someone else who said that if I was willing to spend a little more money (really, only a little) I would get an excellent product from MOO as well as great customer service.

I was able to easily use their online system and design my cards. I ordered my cards with a rush on them. I was given the expected date they would be finished. The cards arrived 5 days prior to the expected day!

To top it off, the cards look stunning. They are definitely going to be noticed and have an appeal you don't see often.

A+++ to MOO
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Amazing products and tons of choices!

I just received my first order of Moo cards. I opted for the MiniCards this time, and not only are they a memorable and new product, but they are beautifully printed on quality cardstock. I chose to use my own design, but I am constantly inspired by all of the beautiful stock designs at Moo.com, so I think I will have many versions of my business cards soon.
Thanks Moo, it looks like I've found a great company with great products!
Laura @ Alchemie Design & Photography
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Astounding quality AND customer service

First of all, the quality of their business cards and their offering is stellar. I always get complimented on how nice my cards look. They leave my hands like cupcakes!

I had a minor issue with one of my orders for business cards. Somehow, I have no idea how, a random email address was printed on the front of one of my business cards. I contacted (email) MOO right away and within hours, I received an answer from Kayla who was very apologetic and had already issued an order to reprint my cards.

Now that is customer service that makes you return. Very highly recommended.

Guillaume
www.gd-photos.com
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MOO is a place you love spending money (for quality products) !

MOO offers the best customer service. It so nice, efficient and friendly that you love to spend money on their quality products. I even did a mistake with cropping my cards, they reprinted them for free and corrected my error. Such service is rare these days in a price competitive world. I come back every time. Their luxe cards are the best of the best, their packaging are like an Apple product, and delivery is fast (even to a none EU country). Highly recommended...!!
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Bye Bye Vista Print!

Amazing card stock and designs! I had to go back for more and recommend MOO to a client!
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Very creative and beautiful business cards!

This is the first time I've ordered personal business cards from Moo.com. It was easy to order, the design options were varied and creative. I received the cards well in advance of the dates they promised. At the first business meeting after receiving the cards, the comments ranged from "these are beautiful cards" to "these are the most creative cards I've ever seen." I will order all my personal cards from Moo.com in the future. A wonderful product!

MOO Details

About this company

Create and customise premium Business Cards, MiniCards, Postcards and Stickers with MOO’s unique variable print technology – Printfinity. Designed online. Printed in London, UK. Shipped Globally.

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We live here: United Kingdom

Category

MOO.COM is ranked 29 out of 83 in the category

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