Sales@Moonpig.com reviews

Sales@Moonpig.com reviews

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6.3
from 0 - 10
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Felt really misled and my card will arrive four days late despite me sending it with 1st class delivery a day before.

I was in a rush as site puts you under the illusion that if you finish designing your card before 4pm during a Monday to Friday then the card will be sent the same/next day.
After investing a lot of time and effort into making the card special I found out that Moonpig actually tells you the day from which your card can be sent, which was a good few days later than the birthday in question.
At which point I was really annoyed and decided to send the card anyway because I had spent a good while making it really special.
On the whole, not good for people in a last minute rush and the site is extremely misleading.
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Want individuality? Look no further than Moonpig.com

Easy to use. Love designing the cards. And recipients like receiving them.

Sue Young
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very easy to use

Wil luse this for most of my card it a pity that the beer and wine are restricted to the uk mainland only
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Love moonpig,

it's so nice to be able to create your own personal card and make an occasion memorable.
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Love this company.

I've ordered Moonpig cards for the past three or four years and I always love them. Always received them on time (sometimes before the date I expected them) and I love personalizing cards. The selection is great and always getting better and I've just found a funny card that I'm still giggling about, my boyfriend will love it!
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Nearly a disaster

I have used Moonpig now for sometime and things had always gone well. Unfortunately today I had an email that the gift I had ordered over a month ago for dispatch today was unavailable. LUCKILY I checked my email in time and have ordered a different thing that will hopefully arrive on time. If I had been at work for the day then a special family member would not have received a present from us. They sent the card out and said that would be complimentary but as the gift I ordered would have had a free card with it, sadly this is no compensation at all. I ordered several gifts and cards via Moonpig and hope that I don't get let down again. Before that I had been very pleased with my cards and goods so hopefully this will be an isolated incident.
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Brilliant company

I have used Moon Pig many times and every card I have ever sent via Moon Pig has always arrived on time, there has never been a problem. I will always use them and recommend them.
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customer service beyond the call of duty .... thank you

I messed up my order rang them this morn and their lady was so helpful totally sorted it out for me n saved the day
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Well done Moonpig !!

All the greetings cards that i have ordered have arrived on time. i have not had any problems. people always comment on the cards they received, Moonpig has saved me from standing in a shop looking for cards when i can just sit at home and browse at my leisure its that easy.
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To make your occasion card gift big, through stacks of cards no need to dig, just log on to the computer and twig you'll find what you want at moonpig

I got a card for my sister for her birthday on this website called moonpig, it was deadly all i did was pick the card i wanted then load up my picture and done sent the card out to me within the week, a little bit more expensive than buying one in the shop but worth it, she loved it, i got a funny one but they have them there for all occasions, you should go and have a look but oder them in plenty of time just in case
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Messed up order for 25th Anniversary

Vase arrived, no flowers. Paid £120 for wedding anniversary flowers. Gutted!
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Excellent!!! Does what it says on the tin!!!

3rd card sent without any problems. I love the way I can choose from a wide range of templates and use my own photos to make it personal. The wife loves them and my Dad uses them as well. It's a bit concerning seeing the negative feedback regarding lost cards and bad gifts but I've had no worries just using the cards.
Thanks Moonpig!!
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Quality of gifts could be better

I ordered a heat and reveal mug and was surprised with poor quality of print and mug in general. Given the fact that moonpig still charges a premium price, I was disappointed.
Otherwise moonpig has been good with postage etc
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easy to use...great

Easy to use...always reliable and delivery is on time
Good quality and cheap!!! 😄
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Would not use Moonpig again.

I wanted to send my son a 30 th Birthday card, they took the money straight away out of my bank account, I ordered it in plenty of time as is was going to Australia, but he's never received it. The address was correct as he received other cards that was sent from England. Moonpig boasts about how quick they deliver their cards which in my case isn't true. I rang them up asked about my purchase and all they said was oh well we can send another card, well that doesn't help as my sons special birthday had gone. Very poor service and very expensive
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Very poor flowers which ruined Mothers Day

I ordered the Mum's Treat for my wife from our 2 year old for Mother's day. The picture showed a lovely bunch of Tulips in a colour coded display box and they really looked great. What arrived looked nothing of the sort. The flowers were being strangled by an elastic band and looked like they had been thrown together by a small child. There was a sandwich bag wrapped around the bottom of the flowers which was then 'dumped' inside the display box but the display box was not fastened so it looked nothing more than what it was, a thrown together disappointment. I believe that the flower sales are sub-contracted to 'Arena Courier Flowers' and this company are giving Moonpig a very poor reputation. I suggest Moonpig look very closely at this business relationship as it is damaging there good name.
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very very poor flowers on mothers day !!!! not happy

I ordered my flowers for my mum on the friday for the sunday delivery, which they came not a problem however the state of the flowers were something else, they were all tulips, alot were very pale and old yellow looking and alot of the flowers were actually dying, i paid in total with delivery charge £37.50 for flowers that are now in the bin a couple of days later!!! I could get a better bunch £3 in tesco!!
very poor and no responce to any of these comments........
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Refund for item: thank you Moonpig, I am sorry for a bad review "you are great"

Last week I ordered flowers and a teddy bear for my mother- to arrive on mother’s day. The parcel was delivered on the day but the items inside where/are extremely poor some of the flowers where already dead and certainly not fresh. I thought that the bear was standard until I compared it to another one and then could see that MOONPIG's was very shabby. I am extremely disappointed in their service and unhappy with no reply to my complaint ( IT WAS NOT MOONPIGS FAULT).
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Fresh as a Daisy - not with Moonpig

I live abroad so decided to send my elderly mother flowers and a personalised card for Mothers Day. I chose Thursday as the delivery date to make sure they arrived in good time.

I called my mother on the Sunday to wish her a happy Mothers Day and check she had received the flowers and card, she was a little hesitant and said yes. I questioned her further and she said she did not want to upset me. She explained that on arrival the cream roses were brown, by Friday they were dead, Saturday the pink roses turned brown, dead on Sunday.

I Immediately sent an Email to Moonpig, still no reply. Utterly disgusted.
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DO NOT USE. Mother's Day a Bust

I live in the US and my mother told me about this company from the UK. I bought her a Mother's Day gift for $77. They said it would arrive on the Friday. Friday came and went and no gift. I checked and they had taken my money. Saturday came and went no gift. They are only open M-F so could not call. Mother's Day came and went and no gift. Been trying to call them for 2 hours from the US and each time it says they are too busy and it hangs up on me. The present finally arrived on Monday morning. That is not Mother's Day. DO NOT USE THIS COMPANY!

Moonpig Details

About this company

Personalised greeting cards online with Moonpig.com. Choose from over 7,000 designs; printed and posted in 24 hours.

Visit Sales@Moonpig.com

Category

Sales@Moonpig.com is ranked 68 out of 75 in the category

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