Sales@Moonpig.com reviewed by

Maidstone, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

LATE DELIVERY and I paid SPECIAL DELIVERY

Moonpig did not care when I phoned to say my delivery which should have arrived on Tuesday was still not there by Thursday. I ordered it on the Saturday and paid for special delivery ....still no card and present. So great, my dad doesn't get his things on his birthday.
I emailed, NO reply and I phoned to simply get an uncaring woman say 'I apologise'.
She did nothing more to keep my custom other then refund my special delivery charge - NATURALLY ! I reiterated I was a regular customer and I was very dissatisfied to again get a sorry. Companies should really review their customer service as it is repeat custom that they rely on. IDIOTS.
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