Similar story to another review on here. Got a parking ticket for £25. Machine was out of order, a common occurrence on this car park, photo evidence to prove, and receipt for £77.93 for shopping done in the store on that day. Challenged Sandwell council who issued the ticket, no joy there, called Morrisons complaint line, told them the story, told me no problem send us the ticket and the receipt we will get the ticket cancelled. Now get an e-mail saying they can't do anything as its Sandwell Council who issued the ticket. And there was no machines out of order on that day.
Well Morrisons, I hope the £60-£95 I have spent with you on a weekly basis for the past 5 years isn't missed as I not coming back.
I won't shop at Morrisons again; we went to the Morrisons at Peckham and were fined when we outstayed our welcome! We did some shopping and had some lunch in the cafe; little did we know that it would cost us £50 (yes, fifty pounds)! We got a parking charge notice from Parking Eye and when I complained to Morrisons they weren't interested and told us just to appeal to Parking Eye. I've done my research and I know I'd be wasting my time appealing to them as we didn't keep our receipts (ironically we left them in the cafe!) and had paid in cash. Who would want to park in the Morrisons Peckham car park if they weren't using the store?! Apparently the law states that the charge they levy has to be proportionate to the costs the company actually incurred as a result of our shocking overstay! £50 - they are having a laugh and I don't think it's funny. Morrisons don't care about their customers, their customer service is shocking and I won't ever shop at one of their stores again. How they can exploit their customers in this way is nothing less than shameful!
I had a disgraceful steak pie from Morrison's in Darlington with only four small pieces of meat in the pie. I have a photo but this site doesn't allow attachments. What a disappointment and such a waste of money!
went to Morrisons in Shefford Bedfordshire today, had to drive a few miles as we don't have one, wish I hadnt' bothered . When I arrived I didnt have a pound coin for the trolley so went inside to the helpdesk and asked the lady if I could have a pound for the trolley, she had the till open at the time and I handed her 5 twenty pence pieces and she said I don't give out money from this till - very helpful mmmmm think I will be going to Asda next week.
I always shopped instore for my weekly shop and found morrisons staff mostly very rude and incompetant. I now shop online, i always get exactly what i ordered and they are always on time. The delivery drivers are always polite and helpful a brilliant service.
I have tried all the online shopping services but I have found my favourite now! Morrisons online is easy to use and the offers have actually saved me money! The Delivery slots available are easily shown and booked before you start shopping! It is the easiest process and upon receipt of my order everything had a great date on it, all fresh, all correct and the delivery driver explained everything to me, the bags they delivery in are colour coded and the drivers can take them away and recycle them! I actually think it's better that morrisons haven't rushed into online shopping as they have now hit the nail on the head!! Got the rest if my day free and all the shopping I wanted. Thanks morrisons!
I used to be a massive fan of Morrison's shopping there between daily and 3 times a week minimum! - but over the last 2 years their range, their quality and their service have gone massively down hill.
Last week I purchased a £3 boxed pizza - the picture on the box looked lovely, BBQ chicken! - yum yum - anyway I came home the next day, tired from work - warmed the oven up - when I took the pizza out of the box it had a total of 3 pieces of chicken, 3 strips of pepper, 1 small chunk of mushroom, over half the pizza had no cheese or tomato and was just base..
I've put up with a few issues before with them but this time felt I had to phone their customer service line - well I was on hold for 20+ minutes with a repetitive message telling me my call is important to them, and did I know about their fresh fish - after 20+ minutes the recorded message changed to tell me they are now closed.. and their opening hours are 8am till 8pm! - disgusted at this and now very hungry - I emailed their customer service explaining how disappointed I was at both the quality of food - and their lack of customer service! - about a week later I got an answer phone message saying "sorry I felt I had to contact them, and we will send out a voucher for my troubles"
A week later I've had a letter telling me they have "enclosed a gesture with their compliments as a token of regret for inconvenience caused" and it has 3x £1 vouchers obviously torn out of a voucher book..
Come on Morrisons - I am not a professional complainer, I am not looking to profit from this - but me throwing a £3 pizza in the bin, spending 20 mins on an 0845 number to be cut off - not having the decency to talk to me in person - then taking a total of 2 weeks to send me 3 x £1 vouchers.. is disgusting
STOP BLAMING THE RECESSION ON YOUR FALLING CUSTOMER NUMBERS!
It is a mixture of 1 - You're poor service - both in store and out! 2 - Terrible new store layouts, where people get trapped because you can't get 2 trolleys up the same isle 3 - your quality of food 4 - your lack of range of foods (where did the Chinese chicken kebabs and ploughman's coleslaw go?!) 5 - your huge price increased (last Jan 2x cooked chicken kebabs £2, now £2.75!!)
I had a word with the manager at congleton Cheshire store he was rude so I complained ,my complaint was dealt with quickly I received a letter to explain that they would look into it ,but I must say the manager can't have improved his ways with the staff they seem to stand about more than ever,talking or talking to each other whilst serving and what really annoys me when the staff slow down the conveyor belts to serve slower and create longer queues in the aisle. no wonder they are on the news the staff should be pulling together after all they need their jobs thank you.
just purchased Morrison Charlotte brownie cheesecake, well i paid £2 for this should i expect it to be good or bad..... it was bad..... why is it a super market would like you to purchase the item only once as its crap and you wont purchase it ever again.... surely it makes sense to have repeat business.. we shop at Morrison and other shops,,,, all the above makes me shop elsewhere so i will.... all for £2/ Dear Morrisons, sack your taste/quality team and consider selling products to retain customers not drive them away !
I left my bank card by mistake and after realising this I ran back to the shop and asked the lady who had just served me and she told me that my card had been taken to the customer service. I made my way to the customer service and the lady there told me I needed an id. Come on I was coming from work, I had nothing on me apart from my bank card and a tesco points card. She insisted on me giving her an id which I did not have. I told her that I had no money except in my card she was refusing with and I did not have any fuel in my car to go back home which was far by the way to pick my card. She called the supervisor who told me the same thing how insensitive is that. I could not go anyway I did not have fuel left in the car it was a Saturday morning and the banks were far to walk to and besides no id to get money from the bank. They treated me so unfair, they continued to cite protocol as if it's the word theyj learnt that very day. And earlier I had suggested to her to let me buy something to prove that I was the owner of the card and besides I had even a receipt with the 4 last digits of my card number on it but still nothing. I was so humiliated In front of the crowd waiting to be served and I felt so small. How can Morrison have staff who are so cold like that. After much humiliation I was made to buy something to prove I was the owner and let alone the fact that I had suggested I do that In the first place. I could not believe that these people could be this cold. I don't think I would be visiting that shop ever, it's disgusting the way I was treated.
started to check my till receipt the last few week,s and twice in 3 weeks i have been over charged make sure you all check receipt, yesterday i was charged twice for a joint of beef sick of having to phone phone and complain . i have shopped at the store since it opened about 20 years ago , but when i get my christmas voucher thats my finish looks like i will be going to asda or aldi had enough god no how many times i have been over charged
Went into my local store today (morecambe) to just pick up a couple of snacks for dinner for me and my pregnant partner. Got a couple of pies from the oven/Delhi counter which tasted pretty good but like our friend from further down the page suggested could have been left out for a while. Me and my partner have just started to feel terrible since eating the pies a couple of hours ago, an I have been to the toilet several times (sorry guys lol). Would not recommend their pies etc. could end up regretting it. Ps the staff are disgraceful, rude and what some might say ill-tempered. Hopefully Morrisons might realise that their reviews are not in their favour and do something about it. No other supermarket does stuff like this and doubt I will use them again.
having visited there store on the 1st September in my wheelchair i was physically hit on the arm and informed that i could not use my ecig in store.
fine i promptly turned round and left the store, but now nearly 4 weeks on no one from the CEO (dalton.philips) to the store manager has been bothered to offer an apology for this behaviour -
what is even stranger is when i ask questions such as if, why or when they have banned ecigs no one again is willing to put any reasons is writing, or even admit that there is a ban
why do they feel they need to keep this information secret?
just what are they hiding from their customers?
a member of staff did admit during a telephone conversation that they have banned ecigs as "they are both becoming too popular and they look like really cigarettes"
since when do shops ban something because there is a demand for them?
has anyone from Morissons actually bothered to look at the new ecigs, if they have and think they look like real cigarettes then they really should be visiting specsavers urgently especially if they drive as they must be virtually blind
Wife and elderly parents shopping at Morrisons. Discovered minor pricing issue with frozen chips when receipt was checked and found to not have the advertised discount which resulted in so called "customer service" staff being rude and aggressive, a store manager who was ignorant and displayed a couldn't care less attitude, further compounded by customers and other staff stating that this was the norm for this store and we should complain to HO. Tweeted the issue to Morrisons who to date have also completely ignored the customer!
Used to shop frequently till refurbished Scarborough branch - staff rude Deputy Manager shouts at staff on shop floor Today last straw shouted at by check out staff and overcharged on shopping Queued for ages at so called Customer Service desk No sign of the Duty Manager 1030 am.... You can shop elsewhere locally cheaper and by more pleasant happy staff
Received a leaflet advertising half price patio sets going on sale 5th Aug.A member of staff told me last week they were already in store to go out on display 5th Aug. Went to Cheriton Morrisons on said date at 8am. Told by checkout supervisor only had £25 sets, the £50 sets had all gone last week at £100.Told me to go to customer service when I asked for head office address. Great customer care!!!!
We tried to buy hot meals from the cafeteria at Morrisons in Largs, Ayrshire, at around 5.45pm yesterday. We were told there would be a wait of at least ONE HOUR for hot food because there were 13 meals in front of us and only one member of staff to cook them. This applied even to heating a panini, which is what we asked for. This is shocking service, especially at this time of the day on a Friday during the school holidays, and made worse by the fact that no one would take responsibility. Even the duty manager insisted it wasn't his fault. It's too easy a get-out just to say they're short-staffed and it's nobody's fault. Whose fault is it then? Certainly, the blame didn't lie with the two cafeteria staff who were run ragged and left to face the brunt of complaints until we sought out the manager. Those customers who didn't leave in disgust were left to clear and clean their own tables. This simply isn't good enough for a company which makes enormous profits. They are using billboards at the front door advertising their menu as a way of helping to entice people into the store to shop and spend their money. This must also take business away from other small cafes and restaurants in what is a tourist town. Bottom line, Morrisons should not be promising a service they cannot provide.
I had been told of some great offers to be had at morrison's so I thought I would give them a chance. I am due to get married in October and couldn't pass up on £3.99 bottle of galo normally £7.49. We have to provide for 50 guests so you could see the appeal. I tried to locate a member of staff to check if there was a limit. But after 3 members of staff blanked me and my 18 year old sister I thought we would attempt to purchase 12 bottles . I got asked for id which provided and when attempted to pay I was refused. The reason was that my sister who had accompanied me today was stood by my trolley and had no id. I don't mind the sales assistant doing her job but I am old enough to have a 12 year old. I'm not impressed with the experience at morrison's and would think twice about returning.