Reply from Morrisons
[REPLY]
- Reviews (62)
- Mrs Janice Winstanley
- 3 Reviews
Dreadful
More expensive than other supermarkets such as asda or tesco and poor quality. Staff are vile to customers. I have experienced many rude workers, young and old. No customer service skills. Awful place. Pick any other supermarket but here. And just to add, they always have empty shelves!
- Steven Whiting
- Doncaster, GB
- 1 Review
Rubbish
So I visited the new Morrisons at Balby, Doncaster tonight and I drove past Asda to get there.
Even though there was only a few customers in the store (at 8.30pm) every till that was open was backed up by staff who were constantly having to press their light button to get assistance. On my till, the light went on 3 times for the people in front of me and twice for me. The excuse "I don't come on the till very often" really isn't good enough with a new store that should have thought about staff training before it opened its doors.
On my till, the food conveyor that moves the groceries to the cashier didn't work either, so as well as packing my shopping and watching my children I had to keep going back to the other side of the till to push groceries along.
Thirdly, they have some stupid rule that prevents customers from buying more than 2 items from the medicines aisle, even if they all contain something completely different! Now, I can understand not selling more than one pack of paracetamol or ibuprofen, but when the three items are completely different and don't contain any of the same ingredients, it is just ridiculous!
Finally - stop rationing the carrier bags - your not going to save the world by only handing out 2 bags per trolley load of shopping. Frankly I would rather the store charged a penny for every bag and then customers wouldn't be made to feel like they are doing something wrong by asking for more bags (rather than have their bread squashed in with their potatoes).
Needless to say, I won't be driving past Asda again.
- Marcus
- Harrogate, GB
- 4 Reviews
good on some points, but very poor in other areas, including a major safety faux-pas!
I have used this supermarket for many years and have, on and off, been a significant shareholder in the company, however, recently I have been disappointed on several counts: Firstly, I used their petrol station recently in Bradford and on filling up with £80's worth of diesel, the pump nozel's automatic cut off was not working and about a litre or two of diesel poured out over my clothes. The man filling up at the pump next to me told me the same thing had happened to him the day before, but clearly nothing had been done about it. When I went into the shop to pay, I made a complaint to the person behind the counter and she did get me some paper towels on my request, although this did very little to prevent me from stinking of diesel all day long. The main thing is, even though I made the complaint, she did nothing about it and the pump was in use for the rest of the day without being disabled or without a notice being put up on it that there was a problem with the nozzle, so Morrisons seem happy to allow fuel to spill out over customers and their forecourt! I also lost about 2 litres of fuel, which I still had to pay for. I made a complaint requesting the £80 that I had paid in diesel would be fair compensation for what had happened, however, they told me that amount would have to go through their insurers (sounding like a right pain in the arse), and that they could not just waive the bill, so I ended up accepting an offer of a £20 voucher from them - not too bad, but could have been a lot better. They also told me that they had checked the nozzle and said there was nothing wrong with it, which clearly was not the case - as both me and another customer had had the same problem with it and I have used nozzles in this particular tank of my vehicle for many years and have never had this problem before - they had suggested that perhaps I was putting the nozzle in at the incorrect angle!! I told them to review the CCTV footage of their forecourt, giving them the exact time and place that the incident happened, so they could see for themselves, but they weren't interested in investigating any further - this is pretty poor when we are talking about fuel spillages on a petrol forecourt! And I didin't feel £20 was adequate for me being doused in diesel on a cold winter's morning and having to smell of it all day on my clothing. Badly handled complaint really and appalling that no warning was put on the pump after I had made the complaint, leaving other customers to potentially go through the same experience.
And on one other note, as has been mentioned by other customers, in the Harrogate store recently at 7pm, I couldn't get any organic milk in the large containers - to make the most of the 2 for £3 offer - not much point in having offers on, if they've run out of something as basic as organic milk. there was one organic milk product on the shelf, in a smaller, more expensive (per litre) carton, however it felt warm to the touch, as did the other milk cartons around it, suggesting that the refridgeration wasn't up to scratch - come on Morrisons, you can at least make sure there's some basic organic milk available at 7pm in the evening!!! Lovely friendly staff though, who were very nice to my little baby boy who was with me at the time - I generally find the staff helpful and very friendly - nice one, on that point!
- Steve
- Coventry, GB
- 2 Reviews
Empty shelves!!!!!!
Received advertising through my door regarding Saturday night half price take aways (incidentally advertised number 1 on their website). Good idea I thought and went to get some. What did I find... Empty shelves. This true of bierwurst and worcester sauce french fries. I write for information as, having moved to you from Sainsbury some years ago for exactly this reason I now have to contemplate Tesco I guess. I seldom can complete my shopping at this store and whilst I still like it, empty shelves particularly on offers is an increasing issue. If you cant stock stores sufficiently what's the point of the advertising. For what it was worth there were 3 other shoppers expressing their annoyance as I stood there
- Kelv Gibbs
- 4 Reviews
Poor range of products
Have given up popping into Morrisons for items as their range now is so basic it's becoming a joke. Now choose to drive past and go into Tesco, farewell Morrisons learn from Comet, Jessops and HMV!
- Carl
- Leighton Buzzard, GB
- 3 Reviews
The shelves are as empty as they are full
I shop 3-4 times per week at the Leighton Buzzard store, and have done so for the last 2 years.
On average, I am unable to get approximately 30% of the items on my shopping list as they are out of stock (across the range -not just the offers). I see the same scene most times I visit the store - the shelves are as empty as they are full. Surely Morrisons would be more profitable if they were able to have what customers need on the shelves.
Otherwise the staff are mostly friendly and helpful, the store is clean and tidy, and parking is easy.
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- Robin Appleby
- 2 Reviews
OOPS!! TIHIS IS FOR TJ TITMASS NOT MORRISONS!!
I ALSO FORGOT TO MENTION I WOULD RECOMMEND TO EVERYONE AS REGARDS TO DELIVERY AND PRICE ON HILLS SCIENCE PLAN 10 KG FOR KITTENS.
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- Karl Williams
- Slough, GB
- 16 Reviews
Much better
I've only recently ventured back to Morrisons. I had gone there when they bought my local Safeway and I was horrified with the, franky, rotten fruit and veg.
All the Alan Hanson's in the world weren't going to cure that. However, a couple of weeks ago we were at my friend house for dinner - he's a bit of a foodie and we started talking supermarkets. He told me to try it again and I haven't looked back since - Ok, the building is a bit shabby, but the fresh fish and meat is fantastic!
- Bruce Weatherill
- 11 Reviews
- patrick from Nottingham
- 22 Reviews
- Tony Vardy
- 11 Reviews
OK, no real problem
Have shopped at my local store almost every week since 1988 when they opened. Prices COULD be better I feel, particularly when they publish profits of approx £800 million. People don't spend their money to increase the company profits. They spend it because goods are cheaper than say the Co-Op or Sainsbury's. If Morrisons were to really reduce prices across the board, big time, the shops would be stuffed with shoppers; possibly five times worse than any Christmas. Then see the profits soar.
I suggest some staff at Head Office actually tells someone who makes a complaint the truth instead of pussy-footing around with pre-rehearsed statements.
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- Heather M Bremner
- 5 Reviews
FANTASTIC FRESH FOOD
yeah i really like morrisons all their fresh fruit, veg, meat and fish is second to none, no other supermarket comes close, and their bargains are fab too xxxx
- John Greer
- 7 Reviews
- Robin Webster
- 2 Reviews
best supermarket
as a man, I find morrisons the best laid out supermarket with helpful staff of them all.
- Pat Field
- 12 Reviews
Staff training?
Some are fine but most are like the joke characters in every comedy programme. Do they know what customer service means? And that when a customer is being dealt with, its not a chance to carry on where they left off with their till mates? Probs at till and no one has ever acknowledge rest of queue other than to say, 'you might be better off going to another till'.....!!
- Linda Parker
- 9 Reviews
Lovely supermarket
I have just returned home from a holiday near Newquay
Cornwall. Whilst there we used the Newquay Morrisons.
What a great store! It is beautifully clean, well stocked and
has very helpful staff. Wish we had one near where I live!!
- Dave Butler
- Bath, GB
- 19 Reviews
Star Store
First thing I noticed about Morrison's was the fresh clean store and the politeness of it's staff and this in an area many would consider not the best. Product range is good as are prices with really good value on Butchery and Bakery items. Bit of a journey but as long as they keep this standard up I'll keep going.
PS petrol station is handy too
- rita clougher
- 12 Reviews
morrisons fresh food
i shop at morrisons for fresh produce their fish stall offers all and are very competitive not many markets offer produce you could buy at open markets they have took the challenge and won offers weekly to feed all palates including merriment beverages, cafe to refresh your self after shopping
- John Greaves
- 22 Reviews
Good store poor service
I have from time to time shopped at Morrisons but at the one igo to i find the staff very unhelpfull and ignorant.
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- Sally Mohan
- Leeds, GB
- 11 Reviews
Review
My local Morrisons (Horsforth) are extremely good with friendly, helpful and knowledge staff. Much better size wise now since new build a couple of years back - and masses of parking. Better and more range of items in all departments. Central to other shops/banks. Good value in the cafe. Only downside is Morrisons general website - difficult to navigate at times for info, competitions entry or job hunting.
- vicki smith
- 8 Reviews
need to join 21st century
i lovED morrisons till they re did our store and no prices have crept up and up and the quality of the veg and fruit has gone very much down hill!!!
- Gary Legg
- 25 Reviews
disappointing
despite revamping the stores the ranges on offer are always limited compared to other stores
- Donna Monk
- 5 Reviews
Super Supermarket!
I shop every week at this store, with my elderly mother. Our local Morrisons Supermarket is approx. 4/5 miles away, but we wouldn't go anywhere else. The store itself is just the right size for my almost 90 year old mother, is well stocked and the staff are so helpful and friendly. We never leave without our wee cup of tea and nibble, where we find the tea room staff equally friendly.
- steve upshall
- 14 Reviews
Great store
Not sure what it is about the store, but really like it, always has great deals on a huge range of items, its where i do the majority of my shopping
- Meryl Foster
- Hereford, GB
- 11 Reviews
Preferred Safeway before the take over:-(
Have become more expensive - only now use them for the couple of odd items I can't find elsewhere
- ALAN GILBY
- 4 Reviews
RIP OFF MERCHANTS
We have just been shopping in Morrisons and we have been caught out again. We are aware of the devious tactics adopted, yet despite our best efforts we have failed again.
Morrisons have just about all their proprietary breakfast cereals on a multibuy basis of two items for £4 - and you can mix and match. We purchased Cheerios and Cocopops, and it wasn't until we returned home that I realised we had not been credited with the multibuy discount.
This has happened in the past, and if you contact customer services they ignore you completely.
This is a typical scam conducted by Morrisons, and most of the time we spot it in the shop and get it sorted, but it happens too many times to be a coincidence.
- SJ
- 18 Reviews
Needs a rethink!
The worst website of all supermarkets. Difficult to find the offers, awful that there is no shopping online service, even though we're in 2012... needs to modernise!
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- Peter Boasman
- London, GB
- 25 Reviews
- Debussycat
- 14 Reviews
Very good food
I would never ever buy fish from anywhere else. It is always so good, fresh and tasty. The meat is the cheapest around and always nice. The fruit and veg are displayed well and nice and fresh. The bread is lovely, in fact you can safely buy all your food from here and be very happy. If you are on a budget it is a good store to shop in as there are no clothes to tempt or tease you either and the cafe is good value to eat in. Try the afternoon teas, really good value.
Overall lovely.
- Duane
- 2 Reviews
Best of the Best
Shop at morrisons all the time. good value, and good quality. Fantastic quality of their value range. need more offers, and a more user friendly site, and home delivery (which I believe is coming soon).
Better than tesco and asda!
- Peter Carder
- 3 Reviews
Who needs Tesco when You have Morrisons
They try to deliver Quality and Value at every stage of a shopping experience, and tend to be Top Service Providers to a Loyal Customer Base, with new converts being made on a regular basis.Who knews what Tomorrow brings in a World full of changes ?? Morrisons would appear to have the Answets
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- Andrew Hubbard
- Ellesmere Port, GB
- 2 Reviews
- Chris Backwell
- 7 Reviews
The best pork pies in the business
We love Morrison's and they have the best pork pies in the business
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- Giles Starz
- 7 Reviews
best supermarket
always found the quality of there products very good for the low price, service is good and is always lots of deals.
- nyoka
- 10 Reviews
Been conned twice by this company!
Shopped in store for tuna. It had in big writing two for £1. Had been charged £1.50 for two. In three weeks I had bought well over 200 cans as the £1 deal meant it was supposed to be 50p per can not th 75p that I ended up paying. I had put my faith in the company as I could see that some discount had been applied. But today the math did not add up. Went in store and was not even offered compensation but did manage to get most of my monies back that I had lost which worked out enough for a weeks shop. it seems like morrisons always have deals which are not honoured at the till. Last year at the same store I bought 10 litres of kelly's ice cream. It was on buy one get one free. They charged me for all the so called free ones so I had to call the manager to sort out their problem.
Do check your receipts carefully
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- Mrs Rosemary London
- 20 Reviews
Great Store with reservations
I like shopping in Morrisons,but as it is in the city, is not very convenient and has a lot of very dubious customers with whom you are in close quarters (due to it being near low class housing) as store very small.More out of town stores and home delivery soon please !!
- Jackie Watson
- Newcastle, GB
- 1 Review
VOUCHERS
I use Morrison's all the time but am most disappointed that for almost 2 weeks there have been no vouchers available to enable me to take advantage of their 5% discount.
I am now using ASDA.
Come on Morrison's catch up with the times and issue Reloadable Gift Cards.
- Mr Ed
- 7 Reviews
Shop needs to be larger.
Staff are excellent, only let down by the small location in Buxton, expand before Tesco get here!
- Dave Fisher
- Aberdeen, GB
- 21 Reviews
Different and interesting
The store layouts are not conventional which adds to a shopping experience. Prices are competetivewith a good wide seletion of products.
- Nik Bradley
- Glenrothes, GB
- 8 Reviews
Site use
I feel a little crazed that the morrisons site is not up to standards! every other big retailer has an easy to use site that makes things perfectly clear and this site feels outdated and difficult to use!
A sad story :(
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