Morrisons reviews

Morrisons reviews

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rubbish at skegness store

Used to shop at Morrison's in Skegness, but staff are rude and unhelpful . advertised offers rarely available. This store is a joke and has managed to achieve the distinction of being worse than Tesco.....
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APPALLING- Just will not reply to complaint

We first contacted customer "services" back in Nov 2013 regarding the way a £5 petrol voucher was deducted at the till prior to deducting a threshold spend coupon, thereby rendering this coupon defunct as the petrol coupon (which should be treated as cash as it has been earned by spending £100's on fuel) had taken the total amount below the threshold spend. When this was pointed out at the time to the cashier she shook her head, shrugged and basically did not care. We wrote immediately to customer "service" and waited until end of December 2013 when we emailed them directly. No reply had been received from either correspondence.
On the 29th Jan 2014 we sent the same letter by recorded delivery and asked for a response within 14 days. After a week we checked royal mail (another terrible company) who had lost our recorded delivery letter??!!! We claimed compensation and sent the letter for the 3rd time (again recorded) on 25th March 2014.
To date (14th April 2014) we have heard absolutely nothing. This letter was signed for by BISHOP on 27th March 2014. Any ideas where our complaint went??!!
This is a company that steals from its customers, via the hard earned cash ploughed into fuel to get back a voucher that is NOT treated as cash like it should be, and then flatly refuses to acknowledge customers' complaints via any medium, despite being given months to do so.
MAYBE THIS WILL GET THEIR ATTENTION.
MORRISONS IS A SHOCKINGLY UNETHICAL, APATHETIC COMPANY which has massively declined.
Maybe if they stopped spending loads on celeb ad campaigns and actually replied to customers they would not be losing profits, customers and the general family-oriented Yorkshire feeling that this company had in the good old days before it tried to be upmarket.
Disgusting behaviour and we will never use this company again. Neither will my family and friends. Any reply to this (if ever it is forthcoming) will be treated with the same contempt you have given me a loyal customer for decades.
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MALE STAFF AT THORNTON CLEVELEYS BRANCH ARE EXTREMELY OFF HAND WITH CUSTOMERS

When shopping in the beer section noticed that the beer which I wished to purchase
had ran out . I asked two of the male staff who were nearby if they had the beer in
stock. One gave a curt reply saying its not my department and the other said "no
there isn't " with no explanation. I understood your stock was computer operated
with ample warning of stock levels. Perhaps it wasn't the computers fault but the
staff not doing their job. I normally buy two packs a week but I don't think I will
bother anymore.
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Morrisons cafe food is good value for money.

We do our main shop every week at Morrisons in Hyde, Manchester, preceeded by lunch in their cafe. Today we witnessed a customer moaning and complaining to staff and the female duty manager about her meal. On leaving the cafe I happened to mention to a staff member that we always enjoyed our meal and find the meals to be excellent value and staff always pleasant and cheerfull even when it is very busy and they are sometimes shortstaffed. The lady I was speaking to said I had made her day as they only ever get criticised and never praised, so I asked to speak to the manager and told her the same thing. It struck me that we are turning into a nation of whining moaning miseries and I thought I would give credit where it is due. I don't work for Morrisons and my husband and I are pensioners so have to watch our pennies, but we believe in giving credit where credit is due. By the way the customer who complained had eaten all of her meal before she asked for the money back and had done the same thing on several previous occasions!
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Use car park and you could be rip off.

After 12years using the kings street store in Aberdeen, which includes using their cafe
every Friday to meet friends, then do my weekend shop. I have now been sent a parking notice charge for £ 85 for parking 40min over a 2 hour limit. So people of Aberdeen be warned, a coffee and cake plus a big shop at Morrisons could cost you more than you expect.
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cafe cooks need to be retrained

We always went to morrisons cafe for breakfast/ lunch when ever we could, yes there was always a wait, but when we went to the Carmarthen morrisons on 7th march 2014, my husband had the liver and I had the braising steak which was disguisting the smash (packet) potatoes was grey the meat and gravy had a terrible tang to it . (we didn't or couldn't eat it ) We travel a long way to shop and eat at morrisons, I think you need to get Home Cooks in ,People who know how to cook, all your cafe's are the same they need a good shake up, You need to consider your customers opinions more ,before they start shopping elsewhere
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LONG QUEUES & WAITS AS NO STAFF TO SERVE MORRISONS CUSTOMERS AT THE CHECKOUTS .

I used to enjoy shopping in a Morrisons Store which was only 150 Mtrs away from my home but in the last few months have got into my car and drove 3miles away to ALDI,LIDL,POUNDLAND and JOHN LEWIS stores to be served by real HUMAN BEINGS not by SERVE YOURSELF TILLS which do not give any customer Service or any HELP when Packing your BAGS if you are Elderly,Disabled or with Kids....Look around their Stores and you will see a Few Staff working like Slaves to get through the LONG ANGRY QUEUES and Closed Empty Checkouts without Staff . Their FACELESS STORES are now occupied by a Few Miserable underpaid and overworked staff that look depressed because of all the WRONG ILL THOUGHT OUT CHANGES going on at their stores because they have those SELF SERVICE TILLS and the Friendly and Helpful staff that give the Customer that Important CUSTOMER SERVICE has now gone ....ASDA,MORRISONS,TESCO & the COOP all losing
market share because they have forgotton about the GOLDEN RULE of all SALES....CUSTOMER SERVICE....NO wonder JOHN LEWIS and ALDI are laughing all the way to the BANK.......Morrisons in my opinion is a HORRIBLE UNDER STAFFED MARKET STALL that has gone downhill FAST....and now has to compete with POUNDLAND ALDI,LIDL and the Popular ASIAN STORES because of Wrong decisions being made by its OVER PAID SINGLE MINDED DIRECTORS thinking they know better then their customers or their staff....SEND all the DIRECTORS on a CUSTOMER SERVICE training course with the FAMOUS JOHN LEWIS store to TRAIN them up to see that their SHEEP LIKE MENTALITY is causing Profits to SHRINK and their Customers Leaving to shop else where in Large Numbers.GET BACK TO BASICS......SERVE THE CUSTOMERS ,,,,,SURELY THATS HOW CUSTOMER SERVICE WORKS..?. If Morrisons does not care or want to serve its Customers then I suggest you close up your CRAMPED MISERABLE STORES and let the Little Corner Shops serve the customers as the BRITISH people do like Customer Service as well, ,''Its not only about PRICE'' Ask JOHN LEWIS whose Prices are alot higher but so is their Customer Service..
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Treatment of long term customer: a joke

Wednesbury Morrisons

Similar story to another review on here. Got a parking ticket for £25. Machine was out of order, a common occurrence on this car park, photo evidence to prove, and receipt for £77.93 for shopping done in the store on that day. Challenged Sandwell council who issued the ticket, no joy there, called Morrisons complaint line, told them the story, told me no problem send us the ticket and the receipt we will get the ticket cancelled. Now get an e-mail saying they can't do anything as its Sandwell Council who issued the ticket. And there was no machines out of order on that day.

Well Morrisons, I hope the £60-£95 I have spent with you on a weekly basis for the past 5 years isn't missed as I not coming back.
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Exploits their customers and milks them for ridiculous parking charges!

I won't shop at Morrisons again; we went to the Morrisons at Peckham and were fined when we outstayed our welcome! We did some shopping and had some lunch in the cafe; little did we know that it would cost us £50 (yes, fifty pounds)! We got a parking charge notice from Parking Eye and when I complained to Morrisons they weren't interested and told us just to appeal to Parking Eye. I've done my research and I know I'd be wasting my time appealing to them as we didn't keep our receipts (ironically we left them in the cafe!) and had paid in cash. Who would want to park in the Morrisons Peckham car park if they weren't using the store?! Apparently the law states that the charge they levy has to be proportionate to the costs the company actually incurred as a result of our shocking overstay! £50 - they are having a laugh and I don't think it's funny. Morrisons don't care about their customers, their customer service is shocking and I won't ever shop at one of their stores again. How they can exploit their customers in this way is nothing less than shameful!
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four pieces of meat in a steak pie!

I had a disgraceful steak pie from Morrison's in Darlington with only four small pieces of meat in the pie. I have a photo but this site doesn't allow attachments. What a disappointment and such a waste of money!
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not bad value but rude staff

went to Morrisons in Shefford Bedfordshire today, had to drive a few miles as we don't have one, wish I hadnt' bothered . When I arrived I didnt have a pound coin for the trolley so went inside to the helpdesk and asked the lady if I could have a pound for the trolley, she had the till open at the time and I handed her 5 twenty pence pieces and she said I don't give out money from this till - very helpful mmmmm think I will be going to Asda next week.
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shop online not instore :-)

I always shopped instore for my weekly shop and found morrisons staff mostly very rude and incompetant. I now shop online, i always get exactly what i ordered and they are always on time. The delivery drivers are always polite and helpful a brilliant service.

Instore - 0
online - 5
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Excellent online shopping experience even better delivery. Best online process from start to finish of ALL the supermarkets!

I have tried all the online shopping services but I have found my favourite now! Morrisons online is easy to use and the offers have actually saved me money! The Delivery slots available are easily shown and booked before you start shopping! It is the easiest process and upon receipt of my order everything had a great date on it, all fresh, all correct and the delivery driver explained everything to me, the bags they delivery in are colour coded and the drivers can take them away and recycle them! I actually think it's better that morrisons haven't rushed into online shopping as they have now hit the nail on the head!! Got the rest if my day free and all the shopping I wanted. Thanks morrisons!
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Cheap food, poor service - That's WHY you are loosing customers!

I used to be a massive fan of Morrison's shopping there between daily and 3 times a week minimum! - but over the last 2 years their range, their quality and their service have gone massively down hill.

Last week I purchased a £3 boxed pizza - the picture on the box looked lovely, BBQ chicken! - yum yum - anyway I came home the next day, tired from work - warmed the oven up - when I took the pizza out of the box it had a total of 3 pieces of chicken, 3 strips of pepper, 1 small chunk of mushroom, over half the pizza had no cheese or tomato and was just base..

I've put up with a few issues before with them but this time felt I had to phone their customer service line - well I was on hold for 20+ minutes with a repetitive message telling me my call is important to them, and did I know about their fresh fish - after 20+ minutes the recorded message changed to tell me they are now closed.. and their opening hours are 8am till 8pm! - disgusted at this and now very hungry - I emailed their customer service explaining how disappointed I was at both the quality of food - and their lack of customer service! - about a week later I got an answer phone message saying "sorry I felt I had to contact them, and we will send out a voucher for my troubles"

A week later I've had a letter telling me they have "enclosed a gesture with their compliments as a token of regret for inconvenience caused" and it has 3x £1 vouchers obviously torn out of a voucher book..

Come on Morrisons - I am not a professional complainer, I am not looking to profit from this - but me throwing a £3 pizza in the bin, spending 20 mins on an 0845 number to be cut off - not having the decency to talk to me in person - then taking a total of 2 weeks to send me 3 x £1 vouchers.. is disgusting

STOP BLAMING THE RECESSION ON YOUR FALLING CUSTOMER NUMBERS!

It is a mixture of
1 - You're poor service - both in store and out!
2 - Terrible new store layouts, where people get trapped because you can't get 2 trolleys up the same isle
3 - your quality of food
4 - your lack of range of foods (where did the Chinese chicken kebabs and ploughman's coleslaw go?!)
5 - your huge price increased (last Jan 2x cooked chicken kebabs £2, now £2.75!!)
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A store is only as good as the manager

I had a word with the manager at congleton Cheshire store he was rude so I complained ,my complaint was dealt with quickly I received a letter to explain that they would look into it ,but I must say the manager can't have improved his ways with the staff they seem to stand about more than ever,talking or talking to each other whilst serving and what really annoys me when the staff slow down the conveyor belts to serve slower and create longer queues in the aisle. no wonder they are on the news the staff should be pulling together after all they need their jobs thank you.
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nice looking food box but why supply poor quality food

just purchased Morrison Charlotte brownie cheesecake, well i paid £2 for this should i expect it to be good or bad..... it was bad..... why is it a super market would like you to purchase the item only once as its crap and you wont purchase it ever again.... surely it makes sense to have repeat business..
we shop at Morrison and other shops,,,, all the above makes me shop elsewhere so i will.... all for £2/
Dear Morrisons, sack your taste/quality team and consider selling products to retain customers not drive them away !
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Staff need to treat customers sensitively.

I left my bank card by mistake and after realising this I ran back to the shop and asked the lady who had just served me and she told me that my card had been taken to the customer service. I made my way to the customer service and the lady there told me I needed an id. Come on I was coming from work, I had nothing on me apart from my bank card and a tesco points card. She insisted on me giving her an id which I did not have. I told her that I had no money except in my card she was refusing with and I did not have any fuel in my car to go back home which was far by the way to pick my card. She called the supervisor who told me the same thing how insensitive is that. I could not go anyway I did not have fuel left in the car it was a Saturday morning and the banks were far to walk to and besides no id to get money from the bank. They treated me so unfair, they continued to cite protocol as if it's the word theyj learnt that very day. And earlier I had suggested to her to let me buy something to prove that I was the owner of the card and besides I had even a receipt with the 4 last digits of my card number on it but still nothing. I was so humiliated In front of the crowd waiting to be served and I felt so small. How can Morrison have staff who are so cold like that. After much humiliation I was made to buy something to prove I was the owner and let alone the fact that I had suggested I do that In the first place. I could not believe that these people could be this cold. I don't think I would be visiting that shop ever, it's disgusting the way I was treated.
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morrisons teeside park

started to check my till receipt the last few week,s and twice in 3 weeks i have been over charged make sure you all check receipt, yesterday i was charged twice for a joint of beef sick of having to phone phone and complain . i have shopped at the store since it opened about 20 years ago , but when i get my christmas voucher thats my finish looks like i will be going to asda or aldi had enough god no how many times i have been over charged
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Deadly

Went into my local store today (morecambe) to just pick up a couple of snacks for dinner for me and my pregnant partner. Got a couple of pies from the oven/Delhi counter which tasted pretty good but like our friend from further down the page suggested could have been left out for a while. Me and my partner have just started to feel terrible since eating the pies a couple of hours ago, an I have been to the toilet several times (sorry guys lol). Would not recommend their pies etc. could end up regretting it. Ps the staff are disgraceful, rude and what some might say ill-tempered. Hopefully Morrisons might realise that their reviews are not in their favour and do something about it. No other supermarket does stuff like this and doubt I will use them again.
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staff attack disabled customers

having visited there store on the 1st September in my wheelchair i was physically hit on the arm and informed that i could not use my ecig in store.

fine i promptly turned round and left the store, but now nearly 4 weeks on no one from the CEO (dalton.philips) to the store manager has been bothered to offer an apology for this behaviour -

what is even stranger is when i ask questions such as if, why or when they have banned ecigs no one again is willing to put any reasons is writing, or even admit that there is a ban

why do they feel they need to keep this information secret?

just what are they hiding from their customers?

a member of staff did admit during a telephone conversation that they have banned ecigs as "they are both becoming too popular and they look like really cigarettes"

since when do shops ban something because there is a demand for them?

has anyone from Morissons actually bothered to look at the new ecigs, if they have and think they look like real cigarettes then they really should be visiting specsavers urgently especially if they drive as they must be virtually blind

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