For the last two weeks some of the shelves in Morrisons Eastbourne (new Store) have been empty. The first week I was told it was because the delivery was late. The second week I didn't even bother to ask why there were no fresh vegetables on the shelves, along with other items that I usually buy that were missing. It is as though they are closing down for the day instead of getting the day ready for customers. There is nothing worse in a supermarket than empty shelves (especially of basic items) and the thought that you have to now take another trip to another supermarket to complete your weekly shop.
Up until last week I had enjoyed shopping there having come over from Asda but now I am thinking that at least I could find everything I needed in Asda and I didn't need to go off elsewhere to buy my vegetables .
I emailed customer service but am yet to receive a reply.
I shopped in Perth Morrisons yesterday- a warm day. Almost the first display I saw at the entrance was an unrefrigerated stand containing sausage rolls, steak slices and meat pies. Wondering why these were not being kept cool, I phoned my local council for advice. They said that as these are baked in store, in terms of the Regulations these items are allowed to sit at room temperature for up to 2 hours before being binned if unsold. So, if I buy a sausage roll (cooked pork) it may have been on display for 2 hours. It is right at the entrance to the store, so by the time I have done the rest of my shopping, queued at the checkout, loaded my car and returned home, the pork meat might have been at room temp for well over three hours! I did not know this, and am unhappy that this is not made clear to customers.Surely a notice beside the display could point out that these are fresh meat products intended for immediate consumption, and that they may already have been out of the fridge for a considerable period? Also, as my son pointed out, is it not reasonable to think that if Morrisons don't see the need to refrigerate these items,it must be safe to store them in the larder at home? It may be compliant with the letter of the law, but surely this is hardly best practice, or informative for customers? I for one won't be buying my sausage rolls or pies at Morrisons!
If you think your branch of Morrison's is bad try visiting The Welling (Kent) Branch, its the pits. Rude and ignorant staff who just don't give a damn. There are always huge queues with many tills unmanned. The restaurant is awful, they leave you waiting for food and when you enquire, they then inform you that there is a 20 minute wait! You can hear laughter often coming from kitchen as it seems they having a whale of a time. When you want to order something you are lucky if you can find someone at tills, best way is to stand outside kitchen and call for someone. I was really looking forward to having a local branch open up but what a disappointment, this is the worst branch ever and no one in (Management) gives a damn. If you call Head Office, all they do is send you a voucher and then do nothing,
went to Kidderminster branch today to buy lunch, rude staff, too busy chatting to help customers, no idea where goods located in store and then to top it all when got back to office discovered the "freshly prepared in store" Ham and Egg salad i purchased was frozen. Telephoned to speak to manager got assistant manager (so he said) no customer service skills at all all wanted to do was make excuses, maybe freezer setting was too low - on the CHILLER cabinet????? and then there was the bit about the produce used in the prepared in store came in FROZEN!!!!!!! and then to add insult to injury if i wanted to drive all the way back to their store i could have a refund of the cost of the purchase. Got news for you, so called assistant manager - NEVER coming back and no where was there any labeling about produce being previously frozen
I shopped in Morrisons for the past several years and have witnessed the daily slow decline of their standards across several stores.
The fresh produce is almost always partly damaged regardless of how carefully you try to choose a fresh pack; particularly with strawberries and other fragile pre-packed fruits. The meat is very hit-and-miss, with several expensive fillet steaks being cleverly disguised rolled-up slabs of fat, and pathetic "double stuffed burgers" which contained a single lonely piece of cheese or pickle.
The customer service is abhorrent. It is truly, truly awful. I have not had a single pleasant experience with Morrisons' customer service staff, all of whom are apparently instructed to treat customers as if they are fraudsters and absolutely demand to see receipts before even considering a refund or exchange of faulty or rotten produce (and you only get that if you're lucky, or extremely insistent upon it). I cannot count the number of times I've been told to "fill out a complaint form" or "contact head office" over the years.
The security staff are also the most unsmiling and imposing people I've had the displeasure of encountering. I am certain Morrisons must instruct them to ensure their presence is known above all else, as they loom over shoppers' shoulders and patrol the aisles as if you cannot be trusted alone with the reduced fresh fish, lest you should be tempted to slip one into your pocket in a feeble and slimy attempt to save 97p. Even when greeted cheerily by me, a curt nod is all I usually receive.
The self-service checkouts are another unfortunate stop on the great Morrisons Experience tour. Using vastly different hardware than the other major supermarkets, the scales in my local store are unwaveringly terrible at identifying when customers have placed items in the bagging area, and the lonely and frustrated checkout assistant can only do so much to battle the wave of customers queuing up to paw aimlessly at the fingerprinted screens.
There is one paradoxically good point about my local Morrisons, however, and that is that their opening times are so unreasonably short that it is often impossible for people to shop there when they need to. Forcing customers to use the local competitors' stores is an altruistic move from Morrisons and one I really appreciate. I can only assume the reason they close a superstore at 8pm is so the staff can ensure the produce has been sufficiently beaten for the next morning's shoppers.
Ultimately, I've made it a point to never again shop at Morrisons, and (as you can see) to be extremely vocal about my displeasure with their service to anyone who will listen.
More expensive than other supermarkets such as asda or tesco and poor quality. Staff are vile to customers. I have experienced many rude workers, young and old. No customer service skills. Awful place. Pick any other supermarket but here. And just to add, they always have empty shelves!
So I visited the new Morrisons at Balby, Doncaster tonight and I drove past Asda to get there.
Even though there was only a few customers in the store (at 8.30pm) every till that was open was backed up by staff who were constantly having to press their light button to get assistance. On my till, the light went on 3 times for the people in front of me and twice for me. The excuse "I don't come on the till very often" really isn't good enough with a new store that should have thought about staff training before it opened its doors.
On my till, the food conveyor that moves the groceries to the cashier didn't work either, so as well as packing my shopping and watching my children I had to keep going back to the other side of the till to push groceries along.
Thirdly, they have some stupid rule that prevents customers from buying more than 2 items from the medicines aisle, even if they all contain something completely different! Now, I can understand not selling more than one pack of paracetamol or ibuprofen, but when the three items are completely different and don't contain any of the same ingredients, it is just ridiculous!
Finally - stop rationing the carrier bags - your not going to save the world by only handing out 2 bags per trolley load of shopping. Frankly I would rather the store charged a penny for every bag and then customers wouldn't be made to feel like they are doing something wrong by asking for more bags (rather than have their bread squashed in with their potatoes).
Needless to say, I won't be driving past Asda again.
I have used this supermarket for many years and have, on and off, been a significant shareholder in the company, however, recently I have been disappointed on several counts: Firstly, I used their petrol station recently in Bradford and on filling up with £80's worth of diesel, the pump nozel's automatic cut off was not working and about a litre or two of diesel poured out over my clothes. The man filling up at the pump next to me told me the same thing had happened to him the day before, but clearly nothing had been done about it. When I went into the shop to pay, I made a complaint to the person behind the counter and she did get me some paper towels on my request, although this did very little to prevent me from stinking of diesel all day long. The main thing is, even though I made the complaint, she did nothing about it and the pump was in use for the rest of the day without being disabled or without a notice being put up on it that there was a problem with the nozzle, so Morrisons seem happy to allow fuel to spill out over customers and their forecourt! I also lost about 2 litres of fuel, which I still had to pay for. I made a complaint requesting the £80 that I had paid in diesel would be fair compensation for what had happened, however, they told me that amount would have to go through their insurers (sounding like a right pain in the arse), and that they could not just waive the bill, so I ended up accepting an offer of a £20 voucher from them - not too bad, but could have been a lot better. They also told me that they had checked the nozzle and said there was nothing wrong with it, which clearly was not the case - as both me and another customer had had the same problem with it and I have used nozzles in this particular tank of my vehicle for many years and have never had this problem before - they had suggested that perhaps I was putting the nozzle in at the incorrect angle!! I told them to review the CCTV footage of their forecourt, giving them the exact time and place that the incident happened, so they could see for themselves, but they weren't interested in investigating any further - this is pretty poor when we are talking about fuel spillages on a petrol forecourt! And I didin't feel £20 was adequate for me being doused in diesel on a cold winter's morning and having to smell of it all day on my clothing. Badly handled complaint really and appalling that no warning was put on the pump after I had made the complaint, leaving other customers to potentially go through the same experience. And on one other note, as has been mentioned by other customers, in the Harrogate store recently at 7pm, I couldn't get any organic milk in the large containers - to make the most of the 2 for £3 offer - not much point in having offers on, if they've run out of something as basic as organic milk. there was one organic milk product on the shelf, in a smaller, more expensive (per litre) carton, however it felt warm to the touch, as did the other milk cartons around it, suggesting that the refridgeration wasn't up to scratch - come on Morrisons, you can at least make sure there's some basic organic milk available at 7pm in the evening!!! Lovely friendly staff though, who were very nice to my little baby boy who was with me at the time - I generally find the staff helpful and very friendly - nice one, on that point!
Received advertising through my door regarding Saturday night half price take aways (incidentally advertised number 1 on their website). Good idea I thought and went to get some. What did I find... Empty shelves. This true of bierwurst and worcester sauce french fries. I write for information as, having moved to you from Sainsbury some years ago for exactly this reason I now have to contemplate Tesco I guess. I seldom can complete my shopping at this store and whilst I still like it, empty shelves particularly on offers is an increasing issue. If you cant stock stores sufficiently what's the point of the advertising. For what it was worth there were 3 other shoppers expressing their annoyance as I stood there
I shop 3-4 times per week at the Leighton Buzzard store, and have done so for the last 2 years.
On average, I am unable to get approximately 30% of the items on my shopping list as they are out of stock (across the range -not just the offers). I see the same scene most times I visit the store - the shelves are as empty as they are full. Surely Morrisons would be more profitable if they were able to have what customers need on the shelves.
Otherwise the staff are mostly friendly and helpful, the store is clean and tidy, and parking is easy.
Have shopped at my local store almost every week since 1988 when they opened. Prices COULD be better I feel, particularly when they publish profits of approx £800 million. People don't spend their money to increase the company profits. They spend it because goods are cheaper than say the Co-Op or Sainsbury's. If Morrisons were to really reduce prices across the board, big time, the shops would be stuffed with shoppers; possibly five times worse than any Christmas. Then see the profits soar. I suggest some staff at Head Office actually tells someone who makes a complaint the truth instead of pussy-footing around with pre-rehearsed statements.
Some are fine but most are like the joke characters in every comedy programme. Do they know what customer service means? And that when a customer is being dealt with, its not a chance to carry on where they left off with their till mates? Probs at till and no one has ever acknowledge rest of queue other than to say, 'you might be better off going to another till'.....!!
I have just returned home from a holiday near Newquay Cornwall. Whilst there we used the Newquay Morrisons. What a great store! It is beautifully clean, well stocked and has very helpful staff. Wish we had one near where I live!!