Mothercare reviews

Explotation

I have received gift cardsof different shops and when they expired the firms rnewed my cards easely.But that doesen't hapen with Mather Care.So think well before you give any Mother Care gift card to any one.At the end of the day they are expensive.

Utter crap

They've just sent me an email telling me that something I ordered last month (received half the order, rest to follow) is cancelled. No explanation, no information about when I'll get refunded - utter rubbish. I will never order from Mothercare again.

Online service awful

I ordered online and received a 'dispatched' email after a few days which was fine. However, having ordered a swimsuit (nice small light item) and paid over £10 to have it delivered to France I had hoped that the premium price might mean a speedy delivery....or at least within the 7 working days promised. It is now 10 working days later, two messages sent to customer services - no swimsuit and no response from mothercare.

I would definitely use use their shops as they have great products but never order on line again! I usually use Nextdirect - free delivery and arrives within 3 working days - I just liked this swimsuit and being very pregnant, wanted to have a nice swimsuit to make up for feeling like a whale at the swimming pool!

Outstanding service with a smile

Buying everything you need when you are first time parent can be quite daunting however Mothercare helped make the whole process a real joy! The staff in store (Ipswich and Lakeside) were always on hand for advice and guidance to help us choose the right products for us and our baby. We have bought everything from Mothercare, travel system, travel cot, clothes, sterilizer you name it and all products are high quality and extremely competitive on price. When the items we wanted were not in stock we were given a lead time of max. 10 days for delivery yet on all 3 separate occasions our goods arrived within at least 3 days! One minor glitch though with the musical mobile for our travel cot which played out of tune when it arrived. Not a problem for the Mothercare customer service rep who phoned me back and then promptly without quibble organized for a new one to be sent to us direct from the manufacturer. I honestly cannot heap enough praise on Mothercare and its staff for the quality service and goods they offer with a smile. Thankyou!

Very poor service

I ordered some items online and they claim that I should receive my items after 4 working days. They said that I will receive a message on my phone when my order is dispatched. But no message and no order after 5 working days!
I sent email for them but nobody replied. Then I called their customer service team and described the problem. She was polite but did not help me at all, what a customer service that can not help you when you need ! Just said I might receive it today or after weekend!
It is really funny, they claim that will send order after 4 working days, but when I called them at the 5th day, they didn't know whether I would receive it at 5th or 6th day.
I will never order mothercare again and suggest if you want save the headache and your money don't shop from mothercare.

Cute baby stuff

Love looking at baby stuff for friends

Poor service

I had problems with a pushchair twice in 6 months, ended up returning it in a shop and was given a rubbish stroller whilst they ordered a new pushchair for me. Their delivery policy is 4 working days which I think is very long and on top of it I was never told when the product arrived and had to call on the delivery day that the shop had told me. For all I know it was there earlier and nobody bothered telling me. Not impressed at all

Majid Siavashi found this review useful

good service, but they could have a little bit more options

It is not very cheap, but the quality is pretty good, sometimes, they need more options to offer to the customer

Excellent

when we had our son, we got most of the things from this shop. we even got a shop card which helped us a lot.

5 STAR

all quality products

Mother care is a really good shop

I think mother care is a really good shop because it has everything you need to look after your child

Great range of goods

The one stop shop for all your baby needs! Great range of items but can be more expensive on the basics like nappies, wipes etc so good to shop around.

Do not order to collect in store - in fact, don't order anything from Mothercare.

Having ordered online to collect in store, and received an email saying "...your order will be ready to collect on 27th February...", we went to the store to be told by an unhelpful manager that it could arrive anytime up to 6pm... but the store is only open to 6pm, so do we have to camp out? How were we supposed to know that? Apparently we should have waited for a text message, an email AND phoned the store! Nothing on the website hinted at any of that (been back through the process and checked). Besides which, since when does a confirmation email which says "your order will be ready to collect on 27th February" not mean exactly that? Why would I choose the day before if I wanted to collect it on that day?

To add to it, the manager was very unhelpful - only when I suggested that she should phone up to find out where the item was did she call customer services. Apparently then the item wasn't due until 17th March!

Upon arriving home, we phoned customer services to get the same lines about how the website says that it could arrive up to 6pm (which it definitely does not say) and we should have waited for text messages, further emails and phoned the store before going. Do these people not understand the internet???

Every single person seems to be trained to be as unhelpful as possible and purvey lies about how their systems work.

They need to get a grasp of the English language - "collect on 27th" means "collect on 27th" NOT "collect on 28th".

Majid Siavashi found this review useful

Beautiful clothing

I love mothercare clothing, I always go to mothercare first when shopping for my baby. Delivery is always fast and well packed. I've never had to return anything because its always been perfect.

Not sure what to make of their service. Staff excellent. Online awful!

I find they are allways helpful when i go instore.
I ordered my travel system from them and it arrived on time and all in one parcel which I was happy about as the pushchair was very large.
I have experienced a couple of problems with the travel system but as it was brought while 4 months pregnant the are saying 'general issues due to use' allthough its only been in use for 5 months. As i said though the staff are very different in store and can't do enough to help you.


Ordered some xmas presents online. The arrived late and allthough I was in the delivery driver left the package with a neighbour and just posted the 'I called but you were not in card through'. This has happened on two occasions.

AND VERY OVERPRICED! 3 small items for a 5month old.. Over £70!

Just ok

I recently brought a travel system from mothercare instore. I recieved a letter several months later saying that the car seat cover wasn't safe and hadn't been sprayed with fire resistant solution, they said they would send me a new cover which would be safe. 4 months later and I havent recieved the seat cover and i bearly got an opology. Clothes are great but I wouldn't buy a travel system from them again as this has put me off. They are rubbish at getting back to you and never stick to there word. Toys are good but I find a lot of products in store are very over priced compared to other stores like toy'r'us...

Majid Siavashi found this review useful

very poor delivery service and online shopping

I purchased a pushchair online to be delivered by standard delivery (4days).a week after and the pushchair has not arrived.
I contacted costumer services and they told me it will be delivered in 10 working days.The 10 days have now passed.
I called them again then I waited more than ten minute while they tried to locate the good.
mothercare online shopping is a disgrace .I have a better service with my locale pizza delivery.

lauren and Majid Siavashi found this review useful

Price was good and item delivered in time

Have had no problem. Delivery was on time and product in good condition. recommended.

Hmm, not happy anymore

I have changed my review on this store since I originally wrote it. I had said that my store is improving. The store used to be such a mess. 0-24 months in one corner and then 1+ in the other corner, maternity wear mixed in with the 0-24 months (basically where it would fit) and the middle of the store. Sale rails blocking isles and making it incredibly difficult to get round the store with the trolleys they provide or pushchairs. The Mothercare toys were separated from the Early learning centre with a huge space wasting shelving unit dividing them. Clarks shoes in one of the far end corners. The final corner car seats. In the middle of the store were pushchairs, pram, cots and other baby bits. It was really poorly laid out and messy. The shelves were overloaded and too close together. Clothes were all over the floor where they had fallen off the shelves. They never had the right size or if there was a deal off buy one get one free or half price, guaranteed you would only be able to get one and not be able to make use of the deal.

Mothercare are over priced on many items.

I recently went to my local store to buy some paints for my daughter. I had seen them online and went on the off chance that they might have some of it. Some of the things I wanted were no longer available online so I guess that they are end of line now. I went to the store and bought almost everything l wanted plus a couple of extra things. I spent just over £80 on 14 items.

When I went to pay at the tills. 2 people were being served, one was placing an order and the other one wanted to buy a scooter but wanted it put together to see what see if it would be big enough. I would have been waiting ages but a till was opened up as the queue was building up. The tills were a mess of merchandise for sale and unwanted items that had been left behind. There was not enough space to have my purchases on the counter so they were put on the floor. The sales assistant scanned the items and then put them back on the floor in the awaiting bags. When she finished she put the bags on the counter and I loaded them onto my pushchair. I left nothing on the counter when I left.

I had gone to my parents after I left which is 20 miles from my local store. I had not checked my receipt or my purchases. When you have 14 items you do not know exactly how much you will need to pay and when you also have one than one bag full of things you do not think that anything was left behind. I had bought the painting set for using that day at my parents. I looked inside the bags and it was missing. I then checked my receipt and I had been overcharged on 2 items. I phoned the store immediately and they said that they would keep it to one side. It was too late to go back to the store that day.

The following day I was really busy but felt that if I did not deal with the missing item and overcharging, the item might be sold to someone else. When I went into the store I was given the painting set and given the money back on what I was overcharged. It was easy enough but really I should not have needed to have returned to the store.

I was meeting friends after going to Mothercare so I did not check the paint set. Again how often to you check all your purchases to make sure that the contents match what is supposed to be inside the box. It was the following day that I checked. The paint set was incomplete. The cost of the missing item would be about £1 (tops) the travel to the store would cost a lot more! It would be 2 times that I would have to travel to the store. I wrote to the customer services hoping that they would send me a voucher to cover my travelling expenses but they never. I got an email back saying that they are sorry and they would be forwarding my feedback to the manager. It appears that is the end of the matter. I am not really happy at all. I feel ripped off with an incomplete set that would cost me money to return it to the store or to get the missing item. I have had to return once already. My closest store is 5 miles away so I have already travelled 10 miles through their errors and if I want my missing item I have to travel another 10 miles, totally at my expense.

This is not the first time I have had problems with Mothercare. I have suffered 3 other occasions when I was over charged. Then one time I was charged for some nappies that were not mine. I did not return them as they were only £3 and it would have cost me more than that to return to the store.

Unfortunately I am a little stuck with alternative stores to get toddler clothes and equipment or I would stop shopping there.

Majid Siavashi found this review useful

Not what they used to be! Now very expensive.

We've bought many children's toys and clothes from them but we've finally had enough.

Their prices are crazy high and the trust that "they must be cheap/competitive" is now well and truly gone.

They also don't respect their stock as it's constantly in bad shape when you get it home.

£80 for a kitchen set that Argos had for £35!!!!!!!!! That's not acceptable.

I appreciate that's the ELC but they're in your stores so they're your responsibility.

Their stores are tatty too. There's a superstore in Team Valley and it's a dump. They can't even be bothered to paint the signs outside which are peeling away and have been for years now.

Mothercare top brass; if you read this get down there and see. It's embarrassing.

Majid Siavashi found this review useful

Cant fault them

Ordered a bed for my daughter - arrived quicker than I thought plus they called to make sure we would be in. Nice.

Dejligt overskueligt og billigt!

Denne side er fantastisk - brugervenlig, grundige beskrivelser og super at man kan sammenligne produkter og samtidigt se andres kommentar.
I like it!