motorhog reviews

on more than one purchase the description and pictures were misleading to the point of being dishonest

just bought a vauxhall insignia with full leather,when i got the car,one of the rear seat backs was missing.the car looked like it had been stripped by a body shop so i expected some parts would be missing such as the door card which i had sourced on ebay before i bought the car,the rear seat back that is missing is from the undamaged side of the car and there is no reason why it should have been removed,this part is much harder to replace.in the auction description there was no mention of one of the seats being missing and the photos were taken in such a way as not to show there is a missing seat.the value of the car is about £1000 less without a leather interior.

very slow service do nor use if in a rush for parts

I was waiting a whole week for a part to be delivered only for it to be faulty.i took the part back and it then took them 9 days to tell me they dident have a replacement I am still waiting for my refund

very happy with service 10 OUT 10 GOOD SERVICE

excellent , very happy with service

Superb service

As a woman who knows nothing about cars. whenever i have rung or drove here i always feel as though i am being listened to . From advice of price... parts ... Repairs etc i always use motorhog as its where i can rely on fantastic service . Very pleased

Very very good

Been many times and bought a couple of cars but mainly I buy lots of parts that I sell abroad. even returned some stuff i got wrong with no stress. Turning up out of the blue usually means a long wait there are a LOT of staff but they allways "busy". I find enquiring online and finishing up with a phone call works best ! Its not too far out my way so I usually call in person. it's a huge operation and I recommend everyone go at least once !! the counter staff are pleasent enough (though some appear to be quite young)

Can't fault - Will use again.

I won my Clio on Motorhog auction. got it for a really good price. after getting the broken windscreen fixed I was going to sell it for profit but have decided to keep it for myself - thank you motorhog

Great company, excellent customer service!!

I recently bought a salvage car from Motorhog - Vauxhall Corsa Design 1.2 16v with some very light damage to the front end. The car was a complete bargain, an excellent price and was a very easy repair. I have absolutely no complaints whatsoever, the car was descirbed exactly as it was and again the customer service when i collected the car was brilliant. The forklift drivers took great care when bringing the car to me and there was a member of staff who was more than helpful when i asked for a jump-start. Brilliant company, i would recommend anyone to deal with motorhog!

Motorhog - A unique opportunity and extremely profitable resource!

I have been purchasing Cat X cars from Motorhog Church Lane & Bentley Moor Lane for quite a while.
Overall I can’t really understand why there are so many bad experiences listed here.
The vast majority of my purchases have been un-seen, so I am pretty reliant on the site photos and description
Yes they don’t get it right all of the time (who does?). However on both occasions when vehicles have been delivered not in the same condition as shown by the photos, redress after complaining in an appropriate manner and format to some-one in authority has seen my issue’s resolved certainly with-in the terms of their contractual and legislated consumer obligations.

As other individuals have all ready commented Motor Hog’s crew are more than happy for you to survey/inspect/apprise as much as you wish prior to auction day, although personally I find Church do this better than Bentley Moor as not all of the vehicles are readily available to view at Bentley, therefore culminating in time wasting frustrations etc.

I am some what at a loss to understand after being given this much opportunity how anyone could run into some of the significant issues I have read with-in these posts. Modern vehicles are complicated, you could purchase any car with a vendor’s best belief of it’s condition and it catastrophically fail with-in a very short drive

Appreciate Motorhog for what it professes to be - A Savage Operation wholesaling vast qualities of the motoring publics in many cases, well worn and possibly fault ridden cast-offs; that’s why their there.
Be smart and do your “homework”. It’s down to you and very Let The Buyer Beware!

Motorhog’s staff simply doesn’t have the time or the capacity, or should they, to hold your hand and give-away to you vehicles, which I believe, could well be some of the best priced bargains thought out the country.

Good company, friendly staff, honor seller

Many thanks for good service, normal communication with foreign customers. Personal BIG THANK YOU to Ms.Laura Brook for patience while our English was very very poor.
The only thing we'd like to ask - more days for collection (5 is not enough) and more better quality pictures for each vehicle.
Good luck !

Good cars 5 stars, service 3 stars

I did not receive full VAT invoices from Motorhog.co.uk. Many times asked, did not receive answers to my question by e-mail.

nice and co-operative

good and friendly

Good company, easy transactions, friendly, helpful staff.

Good descriptions of vehicles, easy to understand terms of business, easy viewing, delivery available if you require it and helpful, knowledgeable staff . Would and do recommend to other people. Enjoy the experience.

Excellent Customer Service

This was my first buy and went throuh all ok. Excellent Customer Service helpful and simple and easy instructions.

Best used parts on the net !!!

Been using Motorhog for years they have ALWAYS had the parts I needed in stock. reasonably priced. Fast delivery too. Would recommend.

Philip Robinson found this review useful

When they have a car with problems this will go to the auction site

Good cars its put a side and the bad ones or with any sort of problems are going for online bid without telling the viewers what's wrong. I'm not talking about silly faults I'm talking about serious problems like gearbox, engine smoking a lot, mileage clocked, head gas kit, and loads more and once u bought it there nothing else you can do. I used to buy a lot from Motorhog but never more, and I told all my friends and colleagues traders to stay alway from Motorhog online auctions

26 November 2012

Reply from Motorhog

Hi Marcos,

Did you come to view / inspect the vehicle before bidding on it ?

Regards,

Phil - Motorhog.co.uk

ACE 5 STARS *****

It's all been good (for me). You have to go take a good look at these cars before bidding as descriptions can be vague. Looking at some of the other reviews on here just goes to prove this. If your not sure don't bid (might make things cheaper for the people who know what they are doing)

Buyer's beware, avoid their category x cars

I have bought several cars from motorhog now and they have on the most been category x. They have had parts missing and major problems that makes it is cost ineffective to fix them. You are better off buying a car from auto trader because by the time you spend money fixing all the unrecorded problems you are better off going somewhere else. Their staff i found were extremely unhelpful and rude. I believe the major problem is that they hype the price up by use of priority bidding because the next day you might find the car you were bidding for re listed.

26 November 2012

Reply from Motorhog

Did you notice that there were part(s) missing when you came to view / inspect the vehicle(s) before bidding ?

Good Services; But,,,

Lovely customer service. I was satisfied with the customer service but some of the description of the fault on the vehicle were hidden which was unfair. Give us vivid descriptions of the vehicle as this influence our decisions,

LIAR'S!!!!!

More than 3 Cars all rubbish, described as start and drives What a Total Lie!! Who categolise or check these cars? The staff also are very arrogant and I wish the Gorvernmen could put a Stop at this.

Cars not been describe properly

So deceiving, have bought several car all of them with hiden problems. I have stopped buying from you for this reason and I have told my Freands to do the same.

Auction fixed. Doesnt finish on time.

I feel auction is fixed. I believe donny motors are bidding on the auctions, to bid cars up. Auction has a time to finish but goes on even when auction goes green and says you have won, then goes red to say your loosing. Auction should finish at the time stated. Excellent service by staff especially at church lane.

26 November 2012

Reply from Motorhog

Hi Peter,

Just to clarify most of our are auctions are auto-extended to quote our FAQ's:

Auto-Extension:
It is an auction that is extended beyond its provisional closing time by 30 seconds every time a new bid is placed. The Auto Extension only occurs when bids are placed in the final 30 seconds of an auction and will continue to auto-extend in 30 second windows until no further bids have been placed.

Hope this helps.

Never got a good car yet!

The car and every car that i have ever purchased are NOT described honestly. The last car was damaged all along the rear quarter and this was not mentioned even though it was clearly visable. I have even bought a car described as a 'runner' that had no gear box! When i ring for help on a description all i am told is come look. What is the point in an internet auction that you then have to go to the site to view the car, but cannot bid on site with paying an adittional fee. Describe the cars CORRECTLY and HONESTLY!

vehicle delivery

Everything else about the company is brilliant. One thing that needs sorting out is delivery of vehicle after the customer has won the auction. Can all the individual companies involved at your website provide or recommend a decent delivery company as this has been my problem. I have vehicles delivered with missing things and I cant do anything about it.

Better by far than all other salvage that i know. Good customer service, and enough information for the products

Can't ask for more at the moment but there's room for improvement. Think outsite the box, and move ahead of others.

Ok customer service

Customer service is not like before
Sometimes
You are told to ring back when u do you're kept on hold until the business is closed.

I have recieved one decent customer service occasion .
Sometimes the staff don't care about your complaint.

And the garages that sell the cars don't always give an accurate description .
Sorry you asked and I'm speaking.

motorhog is a cracking set-up

ive been to a few of the motorhogs around the country and these people couldnt help enough,if only there were a few more places like this it would make life a bit easier

More details of the cars are need!!

The services are great, but more needs to be done with respect to the cars, very good details description of the cars and faults on them will be very nice. This is because not all of us will be able to view the cars before bidding and to know what other faults the cars do. I brought two cars, there were other problems with them which were not listed as part of the damage listed on the cars, if i had knew of those problems l will not have bided for the cars. I had to send the cars to scrap yard

Good service, cheep vehicles helpful staff

MOTORHOG church lane DONCASTER
I have been buying cars form 'Motorhog' for some time now. I have always been happy with the vehicles I have bought and the service I've received.

Staff in the office have always been pleasant and helpful.

I've noticed a lot of negative comments on this forum from people who claim to have had bad experiences. as I can see this has got to be the buyers fault.
MOTORHOG recommend that customers come and view the vehicles before bid.
They allow customers to come and have a look and a poke round the cars before sale day. Any sensible person would do this before they press that bid button wouldn't they?
People who have not taken their time to come and have a look round a car that they are potentially going to spend their cash on really don't have an argument.
I know it's a gamble I wouldn't take.

Starts & drives!!
Vehicles listed as this; do just this, they start and they drive.
It's up to us as customers to come and check out the cars to the best of our ability. Then make our discussion to bid or not to bid.


I'd say it's common sense ( not so common with some people apparently)

CHURCH LANE DONCASTER

a good company

very reliable good description

On the whole very good service.

Found a car i wanted to buy at a third of the price from making the first call to viewing paying and picking up the vehicle an excellent service would not hesitate to use again.

good company to deal with

they where very friendly to talk to and arranged all the delivery details for me,the car arrived on time as agreed with them and at a resonable cost.

good site for cars and parts

good site but watch out for were at they slip odd ones in miles away and delivery charges kill your good buy

Good Service

I have bought 4 cars with Motohog and satisfied with the purches so far. I have also sold a car through them. The process was simple and qiuk. Good job!

Great website - Thanks Motorhog

I make my living repairing salvage and have bought, fixed and a sold quite a few cars from motorhog. all Good - no problems.

salvage price is competitive but service and loading is dreadful

a smile is charity. it wont kill the staff to smile once in a while

FRIENDLY STAFF BUT MOTORHOG COULD DO BETTER

THE STAFF ARE ALL FRIENDLY
BUT MOTORHOG AS A WHOLE COULD DO WITH IMPROVING, I.E BETTER DESCRIPTIONS OF VEHICLES AS SOME BUYERS CANT GET TO VIEW VEHICLES.
AND THE MOST IMPORTANT THING OF ALL IS TO STOP BIDDING THE CARS UP, THIS IS SO OBVIOUS WHEN YOU ARE WATCHING A CAR GO THROUGH THE SALE AND WITHIN MINUITES OF THE AUCTIONS ENDING THE SAME CARS HAVE BEEN RELISTED, THIS IS NOT VERY GOOD AT ALL AND JUST SHOWS GREED

BUT ON A WHOLE, IVE BOUGHT OVER 40 CARS FROM THEN IN THE PAST 18 MONTHS AND ONLY 4 HAVE BEEN SCRAPPED

EVERY COMPANY NEED A KICK UP THE BACKSIDE NOW AND AGAIN IN THE DEPARTMENTS THAT ARE LAGGING.

OVERALL I THINK THEY ARE OK BUT JUST NEED TO SORT THESE ISSUES OUT

Outstanding setup. Great site easy to use!!

I have purchased several vehicles from Motorhog (and DMS before they changed their name). I have always found the staff to be helpful both in person and on the phone.

Vehicles are generally as described. Sometimes there are more damages than advertised and their transport charges are a bit steep. On the whole though they are a pleasure to deal with and for the money you can't expect show room quality vehicles. Something I think other buyers should bear in mind.

Dissappointed

Not worth it. Pictures online do not match the exact item. Why mislead buyers. I have made a huge loss. I regret ever buying cars at motor hog. I bought 3 cars. The Ford KA was sent to scrap yard straight Away. The staff were also rude to the transporter that I had engaged to collect the cars. They chased him out like he was nothing. Would not recommend them to anyone wanting a car. They are scammers

I was disappointed with the MOTORHOG

I don't think that I will ever buy a car from (Motorhog) again.
Description doesn't match and car's come with full of faults and not mentioned.

More than happy :-) highly recommend !!

Purchased an accident damaged Mercedes C-Class from Motorhog. repaired the body damage myself. am now driving a car I would never have been able to afford if i had bought from a dealer. now my wife wants me to buy one for her !! five stars *****