As soon as you dare complain they will freeze your account in an attempt to withhold evidence.
The first car we brought from them was clocked by over 31,000 miles. This company has completely refused to help us establish the reason or origin of this discrepancy. They take a tough luck should have read the small print attitude and don't give a monkeys about there customers.
The second car we brought turned up with loads of bits unbolted from it costing over £500 to replace even though the bits were in the pictures when we bid. They said they need bits for other cars they were doing up in there yard and just laughed at us also saying you should have collected it yourself mate!!
motorhog tries to rely on and hide behind its shaky terms and conditions to get out of everything which they are serious mistaken will protect them. We have reported them to Doncaster Trading Standards and taken legal action in the county court to recover our losses.
They will take your money and blatantly rip you off. We have been buying salvage vehicles for over 15 years and never ever have we ever come across anything quite like this lot, SHOCKING!!!
I am sorry i bought from motorhog paid for car and delivery towice but still awaiting after 18 days still awaiting for my car. Numers calls noone give me a answer. managers not available to speek to. i am not sure i will receive my car. Considering to go to court.
I have purchased 3 so called cat x cars and one cat c from Motorhog and every one had hidden serious mechanical problems. All 4 were listed as starting or unknown but none of them did. Car 1 Got smashed when they loaded it. But they "forgot" to mention this. Ran so lumpy it would not tick over or drive on the road and was eventually found to have a burnt out valve. Broken road springs, worn out suspension bushes and brakes. This car was uneconomical to put back on the road. Car 2 Was keyed all over every panel but this was not mentioned, again worn out suspension and brakes making it at best a break even project if it was not for the keyed paintwork which means it will never sell for a reasonable price to recoup the outlay. LOST £500 on this car Car 3 Been in a front end smash and headlights and front bumper just literally fell off. Damaged wheel rim, worn out suspension power steering pump and brakes. Again an uneconomical car to refurbish. LOST £1200 on this car Car 4 ( purchased as a so called cat c and pictured with a damaged bumper) It turned out this car had been driven into water and hydrauliced but Motorhog claimed that they didn't know whether it started or not which was not a plausible answer in the circumstances. Many parts were missing from the engine where a previous garage had tried to diagnose the problem which were not disclosed. The car needed a new engine and hence was not an econimical repair. Conclusions It is not in Motorhogs' interest to accurately describe the vehicles they sell as if you knew the problems you would probably not buy them hence they give the most basic of descriptions to absolve themselves of any blame and construct their terms and conditions to safeguard themselves from any repercussions. You will never know any of this till after it is too late. It is a generally dishonest business that avoids scrutiny by feigning ignorance of the condition of the vehicles they sell. Although they sell on a national Internet auction, their stock answer is to expect every customer to personally come and inspect the vehicles despite the fact that even if you did you could not even drive them on the road. They therefore should only be selling vehicles to bidders that have personally viewed the cars which is plainly not the case as you can see from their answers on this site they simply ask "did you view the car before you purchased it?" as if this absolves them of any liability for the junk that they sell. OTHER COMPANIES MANGE TO SELL SIMILAR SALVAGE TYPE VEHICLES WITH FULL AND PROPER DESCRIPTIONS SO WHY NOT MOTORHOG? Conclusion DO NOT BUY A VEHICLE FROM MOTORHOG UNLESS YOU HAVE SEEN IT YOURSELF FIRST AND HAVE STARTED IT UP, CHECKED THE PAPERWORK AND DRIVEN IT IN ALL GEARS. You have been warned... UPDATE Since posting this review Motorhog have objected and tried to have it removed by making me prove I am a genuine customer, so if posting be prepared to prove you are a genuine customer in line with TrustPilot's policies. Tip: Use the word "Motorhog" in your review to ensure a higher Google ranking for this thread of TrustPilot Reviews.
just bought a vauxhall insignia with full leather,when i got the car,one of the rear seat backs was missing.the car looked like it had been stripped by a body shop so i expected some parts would be missing such as the door card which i had sourced on ebay before i bought the car,the rear seat back that is missing is from the undamaged side of the car and there is no reason why it should have been removed,this part is much harder to replace.in the auction description there was no mention of one of the seats being missing and the photos were taken in such a way as not to show there is a missing seat.the value of the car is about £1000 less without a leather interior.
As a woman who knows nothing about cars. whenever i have rung or drove here i always feel as though i am being listened to . From advice of price... parts ... Repairs etc i always use motorhog as its where i can rely on fantastic service . Very pleased
Been many times and bought a couple of cars but mainly I buy lots of parts that I sell abroad. even returned some stuff i got wrong with no stress. Turning up out of the blue usually means a long wait there are a LOT of staff but they allways "busy". I find enquiring online and finishing up with a phone call works best ! Its not too far out my way so I usually call in person. it's a huge operation and I recommend everyone go at least once !! the counter staff are pleasent enough (though some appear to be quite young)
I won my Clio on Motorhog auction. got it for a really good price. after getting the broken windscreen fixed I was going to sell it for profit but have decided to keep it for myself - thank you motorhog
I recently bought a salvage car from Motorhog - Vauxhall Corsa Design 1.2 16v with some very light damage to the front end. The car was a complete bargain, an excellent price and was a very easy repair. I have absolutely no complaints whatsoever, the car was descirbed exactly as it was and again the customer service when i collected the car was brilliant. The forklift drivers took great care when bringing the car to me and there was a member of staff who was more than helpful when i asked for a jump-start. Brilliant company, i would recommend anyone to deal with motorhog!
I have been purchasing Cat X cars from Motorhog Church Lane & Bentley Moor Lane for quite a while. Overall I can’t really understand why there are so many bad experiences listed here. The vast majority of my purchases have been un-seen, so I am pretty reliant on the site photos and description Yes they don’t get it right all of the time (who does?). However on both occasions when vehicles have been delivered not in the same condition as shown by the photos, redress after complaining in an appropriate manner and format to some-one in authority has seen my issue’s resolved certainly with-in the terms of their contractual and legislated consumer obligations.
As other individuals have all ready commented Motor Hog’s crew are more than happy for you to survey/inspect/apprise as much as you wish prior to auction day, although personally I find Church do this better than Bentley Moor as not all of the vehicles are readily available to view at Bentley, therefore culminating in time wasting frustrations etc.
I am some what at a loss to understand after being given this much opportunity how anyone could run into some of the significant issues I have read with-in these posts. Modern vehicles are complicated, you could purchase any car with a vendor’s best belief of it’s condition and it catastrophically fail with-in a very short drive
Appreciate Motorhog for what it professes to be - A Savage Operation wholesaling vast qualities of the motoring publics in many cases, well worn and possibly fault ridden cast-offs; that’s why their there. Be smart and do your “homework”. It’s down to you and very Let The Buyer Beware!
Motorhog’s staff simply doesn’t have the time or the capacity, or should they, to hold your hand and give-away to you vehicles, which I believe, could well be some of the best priced bargains thought out the country.
Many thanks for good service, normal communication with foreign customers. Personal BIG THANK YOU to Ms.Laura Brook for patience while our English was very very poor. The only thing we'd like to ask - more days for collection (5 is not enough) and more better quality pictures for each vehicle. Good luck !
Good descriptions of vehicles, easy to understand terms of business, easy viewing, delivery available if you require it and helpful, knowledgeable staff . Would and do recommend to other people. Enjoy the experience.
Good cars its put a side and the bad ones or with any sort of problems are going for online bid without telling the viewers what's wrong. I'm not talking about silly faults I'm talking about serious problems like gearbox, engine smoking a lot, mileage clocked, head gas kit, and loads more and once u bought it there nothing else you can do. I used to buy a lot from Motorhog but never more, and I told all my friends and colleagues traders to stay alway from Motorhog online auctions