motorhog reviews

very helpful people

very helpful people

Not very good as sold a car with a good description and soon as bought had had a turbo issue. Very bad service

I was supposed to buy a further2 cars but had a big disappointment with the first one.

Now to add insult to injury they have suspended my account.

They need to check cars coming in not just try to get rid. I would have bought a lot more but got stung on the first one.

My bid was win in car auction, but this car was sold one week ago, how is that ???

I'm speak whit other auction team, they said is something wrong in your team and your need sorted out this problem and apology's to me. Know one who apology's to me.
Now I know you working so very bad whit customers.

A thorough inspection of vehicles is required.

Ok
I have bought several vans from Motorhog and in my opinion they are not described correctly. Some have had no cluthes, 1 with the wrong gearbox fitted, 2 that have needed gearboxes, 2 with injectors gone so they are chuffing when i have collected. I could go on with the list. I have my own garage so these jobs can be rectified alot easier than the general public but still cost me alot of money. If i didnt have the garage i woudnt buy from Motorhog as i wouldnt be able to afford to fix them. I shall carry on buying from Motorhog with the hope they will employ someone to describe the vehicles as they should be described which includes a lenghtly testdrive! Helpfull staff though!

for me its reallygood auction i gave 4 star

lots of my frainds they buy cars on motorhog all of them its happy with us same like me

A very bad and dodgy company to trade with

Trust and reliability matters in customer relations and thats what your company do not have. Based on the circumstances leading to my purchase and after, I will not trust your company again and will not recommend your company to a friend. I suspect dirty tricks and perhaps insider monitoring and perhaps involvement in pushing the final purchase price of your cars higher. I also noted that the quality of the car I bought was not as advertised on the site. The MOT that was give to me is a total fraud as the car has no brakes, the electrical leads to the doors were cut so that it can not wind down, the heating system in the car has been practically destroyed whilst the gear sustem remains a serious suspect. Infact the car was not right for the price I paid as it is almost a total wreck. I feel strongly that I have been robbed of my money. I am noe left with a car I can not drive and will loose my money if I put it up for sale

Unfriendly and insensitive

There was a serious lack of disclosure on the part of motorhog. The vehicle had so many issues that should have been disclosed but instead were kept secret. Issues such as doors that malfunction came to light on collection of the vehicle with evidence that they had entered via the passsenger side to drive the car to me but they insisted it was a new issue that had just occurred. Nevertheless, I have fixed my car at extra expense off course and will never buy a car from them again.

RUDE , ARROGANT AND VERY VERY POOR CUSTOMER SERVICE AND UNDERSTANDING

I have had the experience of trading with Motorhog at doncaster and always feel unappreciated as a customer. I always buy a car every week, if not every second week and as i do understand you have the rules of payments being received by wednesday, you sometimes forget to do so as you are constantly trying to juggle a business with customers coming in and out, stock and general running etc.

When you do forget to pay i receive a phonecall from the church lane depot from the same lady who always calls and far as i can remember she has always been abrupt and rude.

More recently (4 weeks ago) i purchased a Previa and received a call on Thursday and i answered the call she said (and these are the exact words)

Motorhog = hello, its motorhog, what are you doing with this car
Me= (at this stage i dont know if its a question or statement) which car ?
Motorhog = the car you bought last week...
Me = was it the Previa? i will buy a car this week and pay and collect this one on fri or sat
motorhog = it needed to be paid for yesterday
me = if you need payment i gave in a car last week can you check if the payment has been made on that and if so just deduct what i owe you
motorhog = i can check but your account will be suspended from today, what reg was it?
me = *56* *** (reg number)
motorhog = right, a good customer has paid yesterday, i will ask i we can take money from this account to pay for your car
me = if he is a good customer does that mean i am a bad customer?
motorhog = i didnt say that..
me = well you are saying he is good as he has paid and i must be bad as i havent, i have been your customer for a good year..
Motorhog = (interrupts me) i didnt say your a bad customer, its just what you are thinking about yourself

This conversation went on for another 5 minutes whether i was good or bad and which the last words were she will check with payments if she can transfer the payment over..

After the phonecall or even a hours later i could not understand the initial opening line " hello its motorhog, what are you doing with this car" Its not a question you can even ask someone out of the blue, I mean it could only be asked if =
1) i was talking to her prior to the phonecall and we had discussed the car then should could ask the question or
2) if i was next to the car holding a spanner and she walked upto me and then asked "what are you doing with this car" only then could i give her a proper answer.



overall the customer service is very very poor, especially the lady from church lane doncaster.



Come to think of it i did have another issue with the same branch in which i felt cheated and when i spoke to the guy in charge he had no leeway in favour of a customer and said "so what are you going to do about it?" like a school boy bully..

Responds to questions

They way they respond to questions from the customers, they kind of asume customers know some of their policies.
They will tell you what you think before you say anything (kind of stereo typing )
The reason why someone will ask is not knowing, no matter how you might rate the question.
Public realtions is the key to any business (No public relations at all)

Will not recommend it to anyone

very good value

I HAVE PURCHASED QUITE A FEW CARS FROM MOTORHOG AND HAVE BEEN VERY PLEASED WITH THE SERVICE AND HELP

Excellent Service

Staff Friendly,don't have to wait hours to get through on phone,
helpful & pleasant to talk to

Not everything was as described!

Car was advertised as taxed, tested and driveable - the battery was flat so car didn't drive; arrived without a tax disc. So additional expenditure not budgeted for.
On the plus side, full service history and car handbooks arrived with the car

Reliable company

Pleasure to deal with, which is why I continue to use them

BIGGEST RIPOFF MERCHANTS SINCE PYRAMID SELLING

If I had motorhog as a friend I would be friendless as I couldn't possibly have anything to do with anyone with ethics like theirs.

Good Service

I have been dealing with Motorhog for the past 18 months or more and they have been quit helpful both physically and over the phone. I think their cars a fairly priced and Lorraine at the reception on regular occasions have been excellent with Amanda.

However, like every things I did have an issue with polo diesel which started alright but throttle was broken.. but it was quickly sorted.

My advice to anyone is always to go view (They also advice this) the car before bidding other than that you take a risk and bid... They lost the keys to the Focus I was to pick up which meant that I had to wait for about 2 hour before getting another keys cut They the lady at the counter did appologise nicely.. , with experience you know that buying from salvage yards .. you expect things to happen....


In all, yes, there are issues and I think they may need to re-think or reward their terms and conditions, taking into account that they could be better.....


Thank you motor hog....


D Jeff

Great service

Bought my first car from here for a very fair price, great runner proton satria 1.5 sport. Over the past 16 months have had 1 problem with the window mechanism which motorhog told me was faulty anyway, instead of buying a new mechanism from the proton dealer motorhog provided me with a full door cheaper.

In my opinion its reliable and I would always go back for any parts.

proper scamers without a doubt

I bought 3 cars from dsm so called dealer disposals paid over the odds cause motorhog loves bumping the prices up their selfs, when the cars got delivered by a recovery truck who charged me 220 pounds,i almost fainted none of them started but it stated starts and drive in the ad, on the 2 honda civics the gearboxes where dead the corsa 1.2 sxi sounded like a flipping harvester tractor which the mechanic told me the timing chain and tensioner is knackered which will need a timing chain kit, the 2 hondas i had to scrap i lost 600 pounds on them the corsa is still under major engine construction, my point is the information is misleading and false and ill never buy a dealer disposal shed again, dms are arrogant and stuck up idiots their need to pull their heads out of their rear ends to get some fresh air and except that what their sell as good is actually scrap and ought to be cat B,s their are plenty of salvage sites out their who are honest and polite, why pay hard earned money for battered up shopping trolleys. watch what you buy guys..

Another victim

Bought a car from them, listed as start and drive, went there this morning, air bag light is on, service light is on, cars was smokes a lot, I drove for 2 mins and back to the yard, lady(blonde) on reception said they cant to anything, I cant gt money back or exchange car. Only she can help is to give a number for a recovery truck.

I went to fuel garage opposite the yard, lady there told me Im not the one, so many people especially from South had same problems.

I took a risk and drove a car to London(if you saw smoky clio on A1M today that was me) i took a car straight to my mechanic, he checked engine and find out that Turbo was Blown. I checked online new turbo will cost around £450. Tracking is out £40, 2 new from tyres and s on.I dont know how much will cost to fix airbag.

Yes you advice people to view cars on friday, but atleast on you advert you can put things like airbag light is on and car needs service, tracking is out, suspension broke, turbo blown , tyres are on limit etc.So that i can decide to bid or not.

Car was Renault Clio FE02CZY

Complete joke of a company run by conmen! USE COPART

No idea what 'Anton the employed by motorhog immigrant' is talking about???... I bought a pickup from the Doncaster branch. It was a different vehicle to the one i won at auction (obviously they took pictures of a similar cleaner truck). Also was listed as starts, runs, drives... well it did do that but the big ends were gone. To cut a long story straight they are a micky mouse run outfit that operate like a load of thugish teenagers and i ended up at a complete loss. Do not ignore these reviews as they are all too alike to be incorrect. ANYONE THINKING OF BUYING FROM THEM SHOULD BE VERY VERY CAUTIOUS

Kay DeVere-burt found this review useful

This is a salvage auction and not a main dealer

People who wrote '1 star' reviews, ARE YOU NUTS!? Motorhog is a salvage auction and not a main dealer. I buy cars regularly from them and ALWAYS check before bidding. Their T&C say that the car is drivable if it moves 3 feet front and back, so what else do you want??? I don't work for them and there are some things I don't like about them either and I did hear they bid on their own cars (which I personally haven't seen) but IT IS ONLY AN AUCTION!!! Yes, most of the staff could be more friendly. As for cars, just don't don't bid if you don't like they way they look or run. If you cannot check them before bidding, then either risk or do not just bid but don't moan that they sold you a bad car.

Kay DeVere-burt found this review useful

GOOD COMPANY but maybe just needs a tweek here and there

I Have been dealing with Motorhog for about 18 months, I have never had any problems at all in that time and i must have bought over 20 cars.

The thing you need to do when you are interested in a car on auction is to go and view it.

You can have the keys, start it up check it goes into gear which is more than you can do at the local car auction.

I am fortunate as i live within 10 miles of Motorhog, and i do understand that people have come a long way to collect a car and have been disapointed, the thing to do is if your not sure DONT BID!


As for the SHILL bidding well its hard to prove, but it also happens on many other internet auction sites.


The parts dept is well stocked but the staff often dont seem interested and it sometime seems a task for them to go and check on a part, its all to easy to send an e mail back after you enquire about a part saying "NO PARTS AVAILABLE" ive had this when ive seen the parts that very day.

All in all i find Motorhog a good company to deal with i have done for the last 30 years going back to when Mr. M. set up Doncaster Motor Spares in Toll Bar.

I would like to state that I do not have any connection with Motorhog in any way apart from being a customer, i have never worked for them or anyone else in the car industry,

thank you .

Kay DeVere-burt found this review useful

Extremely Poor service! Unacceptable

I've also used these guys a few times for parts, they are far from helpful, the staff at the parts counter put you under high pressure to buy from them even though they are usually more expensive and always make prices up on the spot then make you wait while they remove it from a vehicle. I've now stopped using them because the gave me a wrong part on one occasion and a faulty part on another occasion, both times they wouldn't give me a refund! Claiming they test all parts etc and somehow my mechanic (ex BMW technician) fitted the items incorrectly. When I tried to complain the thugs (yes THUGS) or goons might be a better description get very aggressive and just start arguing.

I would not recommend them to my worst enemy. Reading the other reviews here, it's clear these guys are happy to take your cash but are not interested when things don't go as planned.

Seriously, avoid... Unless you like a good heated argument with the sorts of people that run scrap yards.

There are plenty of good scrap yards around the UK. I'd recommend looking at EBay breakers, this is now where I buy parts and you have PayPal protection should you need it.

Also, I'd like to point out how suspicious it is that the positive reviews seem so defensive, one can assume their workforce is well aware of these genuine negative reports, instead of addressing them with fake items on here, they should reach out and look into each of these reports individually, then I'd happily give them 5 stars.

Kay DeVere-burt found this review useful

Great Service

I have used Motorhog at church lane many times over the last couple of years and have had great service, If you have realistic expectations based on the price you will not be disapointed. the staff are always freindly and helpful, and cope extremeliy well under the presssure they seem to be under.

Kay DeVere-burt found this review useful

Do not trust, dodgy, absolute fraudster

Do not trust, dodgy, absolute fraudster
I wish I had come across this site prior to registering, bidding and consequently 'winning' a car- a pile of junk. I bought a honda which was a dealer disposal, I collected the car and it turned out its tyres were flat, , the passenger side door was replaced with different colour didn't match with other doors. No information about repair was provided in to the description.

Another issue concerns strong suspicion of SHILL bidding. They are allegedly involved in SHILL bidding and raise up to a terribly high price even if the reserve was met at 4 time lower price.

I've reported this to consumer direct who now have referred this case to Office of the Fair Trading for their investigation. Yes SHILL bidding is a serious offence and to trade in this way.

My advice to anyone who is fancy bidding on their site is to DO NOT GAMBLE OR TRY YOUR LUCK,do not trust a word of the description, especially if it states finance repossession, dealer disposal, police recovery etc. And keep an eye out on the same cars constantly being re listed. PLEASE DO NOT BUY FROM THEM, THEY WILL CHEAT YOU EVERY WAY.

Please share your experience of these liars and get consumer direct involved. It's very clear that the positive reviews are suspicious , they are all from new reviewers and they all give full stars to get the average up!

Kay DeVere-burt found this review useful

liars

Picked a car up from these clowns in Doncaster. Advertised as starts and drives. Got to the petrol station just down the road and it conked out. Wouldn't start. New wiring loom needed and starter motor. Pushed it back and was told I'd driven it off the site 5 mins ago so I didn't have a leg to stand on, the same as a few reviewers on here I see! DONT LET THE 5 out of 10 STARS FOOL YOU. THE GOOD REVIEWS ARE OBVIOUSLY FROM MOTORHOG EMPLOYEES. SCROLL FURTHER DOWN PAST THE "GOOD REVIEWS" TO READ THE REAL REVIEWS

Kay DeVere-burt found this review useful

con men

Bought a car from Motorhog advertised as finance repossession. Found out through the previous owner that the car was in a smash and sold to motorhog as unrecorded, who then presumably fixed it up. Terrible customer service. There is a lady who works there who is extremely rude. All she could say was "you've driven it off the site you haven't got a leg to stand on". DO NOT USE

Kay DeVere-burt found this review useful

Good service

Called this company for a quote to sell my car, they gave me a price and collected Next day. Driver was very polite did everything they said.
No problem in recommending them.

Philip Robinson and Kay DeVere-burt found this review useful

Misleading, inaccurate descriptions

Over the years I've spent thousands with DMS and recently Motorhog, their parts dept is very efficient and customer service in that area is second to none( his is the reason I've given 1 star)

I've recently bought 3 cars via the auction site, unfortunately this departments customer service is pretty much none existent. Low resolution images are loaded with deliberately vague, misleading descriptions and strategic photographs that hide major bodywork imperfections. Starts and drives just means that the car starts and moves 1 inch. If you choose to waste your time to go and view a car, you won't be able to drive it so won't always spot engine issues.

My most recent (and final) purchase was supposedly a finance repossession, starts and drives. The pictures didn't show any damage whatsoever. I paid for the car, waited over an hour for it to be brought out of the yard, noticed a large scrape and crack in rear bumper, scrape on front bumper, large crack in windscreen, none of these items were visible in the 800x600 images on the site. I then proceeded to try and drive it, the second I brought the clutch to biting point there was a loud knock at the front of the car, on further inspection at their yard I realised the whole engine was moving around 3 inches every time I moved off.

At this point I decided I did not want this car it's not as described. I had previously spoken to a member of staff that assured me if the car is not as described you will get a refund. The lady at the counter said that there is nothing wrong with the car and that it was as described. I pointed out the damage and mechanical issues, she then loaded up higher resolution images on her computer and showed me the crack in the screen and scrape to bumpers, so her argument was that the pictures show the damage, she had to zoom into her larger images to show the damage, there is no way anyone would have noticed the damage with the lower resolution images on their website! She then explained that starts and drives just means it starts and moves an inch! Not that it drives further, in other words they have this definition of starts and drives that is not mentioned anywhere in the terms on the site. Regardless of how contractual their terms and cnditions are, if the car is not as described I should legally be allowed to reject it. The lady arrogantly told me to read the terms, said I didn't have a leg to stand on and walked out of the office, not to be seen again. Due to personal commitments I had no choice but to take the car and get home... I got 3 miles down the road before the engine mounts collapsed and I had to get recovered home.

I have spoken to my solicitor who is looking at the terms and conditions and preparing legal proceedings.

This is not really what I expect from an "open and honest organisation".

I've had an estimate of £600 to get these issues resolved. Considering the car was apparently a finance repossession it has an awful amount of damage and is not fit for the road, maybe it was repossessed from a scrap yard? When the log book comes through I will be contacting the previous keeper to verify the repossession claim.

My advice to anyone looking at the motorhog car auctions; take a mechanic with you prior to bidding to inspect the car, do jot rely on the descriptions or photos, demand to test drive the car.

Sorry for the essay, I know there are lots of buyers out there who have been forced to buy junk based on inaccurate misleading descriptions

Ian Peters and Kay DeVere-burt found this review useful

liars company

i bouth a mazda 2005 for 2200pounds. it say drive but the car stopped after 2 miles (egr problems) when asked about the fault they said that is my problem not to check the car prior biding. they have a garage where they make the car to look spot on just to get rid of it, in reality people are selling through them unwanted broken cars.

Ian Peters and Kay DeVere-burt found this review useful

very poor customer service and unreliable company

I bought a car which was advertised as "starts and drivers" .

The engine was working but stopped working after a moment.
The car was scratched on whole surface and had a lot of dents . The milage was different than on the listing. (20.000 miles difference ). Also hazard lights and indicators do not work at all.

None of these defects were not mentioned in the description.

I went back to the office and wanted to speak with manager but was told that he did not have time for me because he was busy and would be busy to the end of the day.
The lady who served me (blonde hair, in her late 40's) was nasty, cheeky and had an embarrassingly low level of personal culture. She talked to me with a raised voice, can say that she was shouting at me.

When I told that I'm not satisfied with this car and wanted a refund because this car was not roadworthy I was thrown out the door , where I discovered that the car disappeared.

Finally , I found the car outside the company area.

But this in not the end of this story.

I was trying to start the car for over 15 minutes but was able to drive 2 miles only . At the end had to pay for recovery (for over 400 miles ). Today I read their auction rules and what can I see : that I had right to refuse because of wrong millage, and damage not listed in the auction. Of course can do it before the car will be removed from the site!
Unfortunately, I was not able to do it because the car was removed by motorhog staff when I was waiting 30 minutes for manager.

I am going to complain to the Office of Fair Trading .

Ian Peters and Kay DeVere-burt found this review useful

very dodgy

bought a car that "starts and drives", didn't start when i got there and was told it was a flat battery. Got it home charged the battery overnight didn't work. Bought a new battery and still didnt work. Rung them back and they said i hadn't a leg to stand on as i had took it off the sight. Idiots stay well clear, things may look cheap but they're cheap for a reason. Dealers wanting to offload cars that don't work.

Ian Peters and Kay DeVere-burt found this review useful