It is a pity there is no zero -star option for this bunch; one star is more than they deserve.
Where shall I start? The 0871 contact number they publish, because they are more interested in making money out of an incoming phone call than giving a decent service to the customer? The unanswered telephone (don't use the 0871 number. Their non-geo number is 0208 961 9367). Or maybe the never-manned real time chat facility? Or the non-functioning online tracking option? Or the fact that they ignore more emails than they respond to?
All irritating enough but what has prompted me to write this review is the following story...
I ordered some Brodit products, and was told there would be a delay as one or more of the items was out of stock. An email asking them which items were immediately available went unanswered. When the order did turn up, one of the items clearly was not compatible with the vehicle for which it had been ordered for. It transpires that Brodit part number codes were switched and the one I had was for an earlier model of the car, and the one for the earlier version bore the part number for an item which would fit the later model i.e. mine.
A simple enough mistake, I thought. Just a question of exchanging the item for the correct one. Except that when I emailed Mountonus asking how this might be expedited, I got a response from someone who declined to give their full name or even position within the company, saying that it would not be possible to exchange the item as it was especially ordered from Brodit for me. This operative goes by the name Sen.
An email questioning this stance went unanswered.
I have written to them again suggesting they reconsider, and also asked Brodit of Sweden for their interpretation of their distributor's behaviour. I'll report back on here if there is any progress.
In the meantime, it's got to a point of principle with me now, gone beyond the £15 or so they want to cheat me out of. So it's Facebook, Twitter, on-line forums like this and anywhere else I can tell innocent purchasers of what to expect from Mountonus in the event of a problem, and warn them that it's not like dealing with a reputable online supplier.
Ordered a Brodit holder for my iPhone 4S which to be fair was quick and easy to order.
Anyway I found the product to not work properly as it kept slipping out of place, and my phone becoming loose. I contacted Mountonus with my problem and asked if an exchange for the different version of the holder would be possible.
A couple of days later I received a response email, unfortunately it was completely generic with just a return form, rather than an actual reply as such. Anyway as the form was attached I thought I'd send it back with an explanation included.
After not hearing from Mountonus for nearly 3 weeks I checked with my recorded delivery that it even reached them, it did. I have emailed them asking for an update to what's happening but haven't received a response at all.
So now I've paid around £15 (including the postage sending the product back) and have nothing to show for it.
I have been very, very patient with mountonus.com but they have a hard time following through with what they promise. I still have not recieved my shipping refund, this was something THEY offered ans have yet to follow though with. Next I ordered the wrong part. I sent back hoping for a exchange. Nope. Just got the run-around and ONLY after a harsh email did I get a responce, I was trying to contact them for over a week. I am now waiting on TWO refunds (one from the org shipping, and one for the wrong part) and I can only hope this will motivate them to complete my refund! Terriable customer service. Beware!
Ordered Brodit proclip for my ford fiesta and the holder for my iphone4 which went on backorder while ordering them online,they emailed us the reason for delay and have also refunded my shipping charges as a gesture of good will and i have received my product with in the time frame mentioned over their email ,really impressed and will recommend to my friends and family
Ok, I just brought a new car and i did not want to mount my iphone on the windscreen or drill any holes in my dashboard ! So i searched for screwless mounting solutions and this web site came up first. The best thing about the web site is the easy of usage - it was so simple to chose model of my car and my device I would be using it with and then it just gives the best solution for the job that needs to be done. Great product arrived within 4 days (proclip was out of stock) and delivery was refunded for the two day delay - good service.
Ordered; got an email to say out of stock and would deliver asap and would refund postage charge because of the delay. Mounts arrived a couple of weeks later. Then took three weeks of emails to get the postage refunded as promised.
I ordered my item 7 days ago and still have not received it despite the site saying 2-3 days. The website is pretty easy to use and the ordering process itself was straight forward. However, all I have received since is an automated mail saying they will be in touch "as soon as possible". The online order tacking system is very poor, only telling me that my item hasn't been despatched yet.
Looking around the website there are no phone numbers, which make it difficult to get in touch.
[UPDATE] This morning I received an email (after pestering them twice via their online form) informing me my item has been despatched and providing me with a tracking code. The tracking code however doesn't seem to work, at least right now.[/UPDATE]
[UPDATE] The mount turned up this morning as the email said it would, interestingly the tracking number they gave me still didn't work in their tracking system so it really is a bit crap. As it turned up after 7 days I'm going to give them one star more (3 in total) as just their communication is poor. Glad nothing went wrong as I imagine getting hold of them would be tough [/UPDATE]