Mountonus reviewed by

Edinburgh, GB

7 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor Communication and slow delivery

I ordered my item 7 days ago and still have not received it despite the site saying 2-3 days. The website is pretty easy to use and the ordering process itself was straight forward. However, all I have received since is an automated mail saying they will be in touch "as soon as possible". The online order tacking system is very poor, only telling me that my item hasn't been despatched yet.

Looking around the website there are no phone numbers, which make it difficult to get in touch.

[UPDATE] This morning I received an email (after pestering them twice via their online form) informing me my item has been despatched and providing me with a tracking code. The tracking code however doesn't seem to work, at least right now.[/UPDATE]

[UPDATE] The mount turned up this morning as the email said it would, interestingly the tracking number they gave me still didn't work in their tracking system so it really is a bit crap. As it turned up after 7 days I'm going to give them one star more (3 in total) as just their communication is poor. Glad nothing went wrong as I imagine getting hold of them would be tough [/UPDATE]
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