Pleased with the product ordered. Arrived promptly as promised. Delivered by a
very helpful courier who was most obliging in assisting me to carry the box into
Not assembled the lawnmower as yet so unable to comment on using the product.
However I am sure the lawnmower will be fine judging by the previous excellent
service received from Mowdirect.
Great service from MowDirect. Web site is easy to use with good information and reviews, and very competetive prices. Delivery of the new Mountfield mower, complete with the Free mulch plug already fitted, very promt.
Had a small problem putting grass basket together as the two halfs would not line up but got it together in the end.The rest of the assembly was quite easy to put together and started second pull. Unable to comment on cutting as weather is not good for this, will add to these comments when the weather changes. Would recommend Mow Direct.
P.S. A tin of oil for the engine would have been good idea.
We ordered a replacement bag for a lane vacuum cleaner, still waiting as I'm now told the item is out of stock but no ones contacted us to tell us.
The service from mow direct was fine , the warrior product is Ok ,the Chinese instructions were of no value , I still have no idea if if the tongue plate is fixed correctly to the grass bag ? the grass bag and exit tunnel for the grass to the bag is poor design compared to the Mountfield which it replaced .
Mower arrived within a couple days, they phoned me to check delivery options and the courier performed the requested instructions.
Mower was good quality and worked first time.
Grass looks pretty tidy now, thanks.
Excellent product once assembled the instructions for attaching saw were ok but the bench had no instructions had to guess all the time took 4 hrs
This company did what the said, when they said.
That's the way to succeed in business..........
They were competitive on price which doesn't hurt with someone - whose family hails from Aberdeen-shire.........
Please refer to my discussions with your customer service team. The delivery company said that they could not find our house which I found very surprising, not withstanding the fact, that they tried to deliver at 10.30 when it had been confirmed to take place between 1300 and 1600 hrs.
On speaking to there office I was passed onto a individual who called himself the Managing Director. His attitude was appalling, in fact he was quit rude. One of his comments was: "Delivery times do not mean anything!"
I would by from Mowdirect again only if another delivery company was used.
I purchased a mountfield lawnmower from mowers direct and from the lady who I spoke to on the phone to the man who delivered it I found it a well informed, stress free, pleasant shopping experience. I explained to the lady on the phone that I wanted this item as a Christmas present for my son and daughter in law who has recently brought their first house (unusual I know!!!) but I am a practical lady! I was assured that we had until the 15th Jan to report any problems with the item. I am very impressed with this company.
I was offered an ex display model with extra discount as this was the only mower of the type I wanted in stock.
Mowdirect already offered the most competitive price on the market so that was an added bonus.
Staff were very friendly and efficient and delivery was very speedy from Norwich.
The mower was in brand new condition so no complaints about it being ex display.
The only problem I had was a technical issue. Their computer system kept sending me emails asking me to complete my transaction even after I had taken delivery! Their IT people have since corrected the problem.
All in all a very nice transaction and I would definitely use them again. I would also recommend them to my friends.
This item was purchased as a gift for an employee so we cannot comment on its performance. But the companies performance was excellent
Items arrived in large, flimsy, poorly secured cardboad box with no interior packing. As a result the charger and very expensive battery had been free to bounce around, and the battery had come out of both its own box and the main box, ending up on the floor of the delivery van.
Ordered over the weekend, delivery was not until the Thursday afternoon. Not unusual for NE Scotland, but a more realistic delivery estimate would be useful.
I have used Mowdirect a number of times now, and on each occassion I have been completely satisfied by the level of their service, whether it be via the website, or via a phone call with the staff. I will use them again without hesitation.
I've now used this company for two major purchases, they are in East Anglia and I'm in the Central Highlands of Scotland, I called on the Tuesday to make enquires and after getting excellent product knowledge and guidance from the person I spoke to I ordered a snow blower, this was ordered at 12.30 on the Tues and delivered several hundreds of miles away by 1.30 the next day, what more can I say......superb.
Low price good delivery mower works fine .
I have used Mowdirect for purchases for the last 5 years. Their service is the best and if you have any technical issues they are very informative and polite. I live in the Highlands of Scotland and they are one of very few companies who offer free delivery even for a lawn tractor!
I have ordered 3 machines fro Mowdirect of the last few years and every time they have been promptly delivered in excellent condition. And the machines are at a reasonable cost.. Keep up the good work Mowdirect :)
As promised, petrol driven mower and 4-in-1 tool arrived the day after placing the order.
Both products appear well made and robust, were easy to assemble and start and are good value for the price paid. Although I have no reason to doubt it, only time will tell whether the equipment proves to be reliable.
Brilliant company to deal with - use for both business and my own gardening hardware. Have made several purchases and always prompt and courteous service. Very knowledgeable and able to recommend alternatives if not in stock. :)
Product does what it says on the tin & delivery was fast.The website was easy to use as i'm a bit of a novice.Happy to recomend to my buddies.
To reply as a company, please log in to your business account.