I ordered a 18-55mm Kit Lens after buying a body only. At first I didn't realise it wasn't IS until I had it of course. I asked kindly if they could exchange it and allow me to pay the difference, unfortunately this could not be the case, BUT. And a big BUT. They offered me a great price for it anyway, with free pick up service. Not only that, I work everywhere and anywhere, yet, they offered to pick it up from a place of work. Even better knowing I had a full day in one place.
No problems with the return, money paid into bank. Done. I was also offered free delivery on my next order.
Emails were replied to within at least a couple of hours. If not quicker. Have bought a few things from them, would recommend them and will 100% use them in the future.
Bought a nikkor 18-200 vr2 from them, but unfortunately an issue appeared during the delivery, then i got contact with them instantly. They offered exchange or refund. now i'm getting refund including postage fees. Andy replied every email within 10 minutes!
can't imagine any better costum service in online business, they are the best.
first choice for next time purchasing.
Recently changed my photo equipment to Nikon - was going to (in fact i had listed) old equipment on e### . I thought i may as well get a quote for selling direct. Went to MPB for a quote and was pleasantly surprised by their quote (more than my e### listing) !!! Cancelled my listing and dealt direct. MPB arranged for the old kit to be picked up by courier (all i had to do was package securely). Kit went off last thursday and by monday evening the funds were in my account. Brilliant service - safe secure and above all an honest company i would trust. Bit pat on the back to Matt and his staff.
I part exchanged a Canon EOS 400D for a Canon 550D.
All levels of communication with this company are quick and professional.
It took five days from initial contact to receiving the exchanged camera.
Refreshing to see a company dedicated to giving 100% customer satisfaction.
I will defiantly purchase from this company again.
100% Highly recommend MPB Photographic
I sent for a Nikon D3000 and lens for my grandaughter as a 16th birthday present and was amazed at the service and value. After a very prompt reply to a technical question I ordered the goods at about 3.30pm and received them the next day, as promised. In an age where we are very wary of poor Internet service this company shines. I would recommend MPB to anyone who wants quality used goods efficiently and at a very reasonably price.
I had been pondering a camera upgrade for a while, and was initially tempted by the prospect of buying and selling on e-bay or other trading website.
However, after watching price trends for a while I realised there was little between any deal on the net and what I was offered by MPB.
Add to that the warranty and free postage that came with the transaction, it was a no-brainer.
Matt and his staff were helpful and courteous throughout.
I will look there first for my next photographic purchase.
Rang to enquire about first SLR. Was surprised to find that the person who ansered the phone was helpful, patient and knowledgeable. I ended up buying straight away. Camera was a "used" one. It arrived next day, as promised, in better condition than described on the website and functioning perfectly. Even came with 6 months guarantee, which is reassuring when buying something 2nd hand for a fair amount of money.
It's rare to find such a professional and personal service. They'll be my first stop in the future.
many thanks to the staff at mpb photographic, ive just upgraded from a bridge camera to a dslr and as a newbie i was looking for a lens that i could use for wildlife. i searched in google search and this company was listed so i clicked on it and hey presto there was a lens, i emailed them to see if it was compatable with the nikon body i had, they replied within a few hours, i then rung them up and they spoke to me in a polite and profesional maner. The next day the lens didnot arive due to the delivery lorry braking down, but appolergised on their behalve, and it arived the next day. the item was as described on the web site and i was very happy with the service i recived from the company. i would highly recomend them and would be going straight to them again before any one else. well done mpb
Thank you to MPB Photographic for a wonderful service. I purchased a Nikon D70 for my young daughter who has recently discovered photography and the swift arrival of this camera has only served to fuel the passion!!
I have used the company again to buy a lens for her which arrived the next day, well packaged.
Great service and products
It was the first time I have bought a lens on line as I always favored viewing them personally before making a purchase. I took the plunge with MPB Photographic and can honestly say the service I received was great. The web site is well laid out and easy to navigate around with clear information about the lenses/equipment on offer. Having spoken to a female representative on the phone regarding this purchase I found her friendly and professional. I was emailed promptly, the lens arrived intact, well packaged and the next day. Fantastic. I will on that basis recommend you to others and would use your services again.
I was a bit nervous about sending three reasonably valuable lenses to a company that I hadn't worked with, but the team reassured me and I agreed to part exchange the lenses for a Canon L 24-105 zoom. I was extremely pleased to receive an email to say that the lenses I sent had arrived, and that they had agreed the condition as stated. The exchange lens arrived the next day, and was every bit as good as it was described to be. I will spend more time with the lens this weekend, but initial images are very encouraging. The company have been excellent in every aspect of the trade, and are highly recommended.
First time user, but was aware of MPB's growing reputation.
Great service, order yesterday afternoon and parcelforce delivered a securely packaged D200 at 8.30 this morning, despite the snow!
Will certainly return in the future.
I purchased a new DSLR a few months back, and after finding the kit lenses ok, but not exactly what i was after i wanted to upgrade.
Around the same time i joined a photography forum online and was recommended MPB.
I part exchanged one of my lenses for a good price, and was left very impressed by them.
Matt in particular was excellent! courier came to pick up my lens at no cost to myself, and the new (but used) lens duly followed a few days later.
Only problem was my new lens arrived without a lens hood as stated, but Matt sorted this out immediately and a hood was sent out by courier.
I wouldn't hesitate recommending MPB, this is what all companys should aspire to be like.
Upgraded and changed from nikon to canon, got a good price for my camera and lens, sorted out a good px for a canon lens and the extra was paid to my account sameday. all picked up and delivered by courier at no extra cost. Cant beat it.
Excellent service and good communications, if you have any camera or lens needs these are the people that will fulfill them.
I recently sold my beloved Canon 40d with various lenses to MPB Photographic and I received a very reasonable price for the goods.
The exchange went through quickly with no issues and I will certainly use the company again in the future. I will be saving for a 5D and will be checking back soon.
Many thanks to Matt and his team.
I Recently purchased a used Nikon D700 camera from the company. Super fast delivery, well packaged and the camera is in excellent condition.
I would highly recommend MPB to anyone and I hope to do future business with them.
The first photograph taken with the D700 is posted below.
This was the first time I have used MPB (and won't be the last!) and couldn't fault the service offered.
Initally contacting them to sell a redundant lens, the price quoted, the speed of the transaction process was excellent. Half way through the process I decided to change from a sell to PX on a camera body, and nothing was too much trouble. The item was received the next day, and condition was exactly as discribed.
I have now recommended them to a number of people and only wish there was more companies out there who offer a service as good as theirs!
This is the second occasion I have sold equipment to MPB. Matt Barker was my email contact. I was extremely pleased with the prompt and practical exchange of information leading to the sale. I wouldn't hesitate to buy from or sell to MPB again.
This was the first time i used MPB photographic and will not be the last, I had dealt with Matt and Kat over an issue I had with a 'well used' lens, this was resolved with the upmost of proffesionalism as I would of expected. I now have a replacement lens that was delivered in a very prompt manor. I can not recommend them enough for anyone to use. As a professional photographer I have dealt with so called pro suppliers who promise to deliver and always fall short... I will be using MPB in the future.
I really cannot fault the service provided my Matt at MPB Photographic. Very refreshing to find an on line company with such good Customer Service. Matt was available throughout the process and everything happened exactly as he said it would.
A photographer friend of mine recommended MFB and I've used them several times to trade in some of my gear. What good luck it was that I heard about MFB, they are completely dependable in every way which makes such a difference these days..
This is the third time dealing with Matt and co at MPB Photographic. I am a pro photographer and deal with various photographic companies regularly. I have no hesitation stating MPB are by far the best. They are professional, knowledgeable, prompt and polite. The equipment is always as described and the range is always vast. A great company to deal with!
I have just bought from MPB for the first time and it certainly won't be the last. Just 20 hours after placing the order, I received my lens, well packaged and exactly as described by the sales person who took my call.
Hello, I am a frequent customer with MPB Photographic and can honestly recommend them as trusted and reliable online retailer.
The descriptions of used equipment are always accurate and they pay good money for my lenses too!
Matt Mosur Photography
Having kidded myself I was going to be a photographer I failed miserably I was left with good hardly used equipment which I did not need, after contacting MPB with my list they were prompt with a quote for my stuff which I accepted.
MPB then proceeded to arrange for a free pick up from my house and kept me informed of all through the various stages (even though I lived as far away as fife, Scotland ).
Once the equipment had been checked and confirmed okay my money was in my bank within 2 days.
MPB was very professional throughout my dealing with them and I would certainly recommend them to my friends and family.
Well worth 5 stars.
Superb service throughout the part-exchange process.
Even though I was excited and kept emailing them to find out when my order would be delivered, they never got fed up! Very friendly on the phone and always replied to emails the same day.
Will definitely be using them again.
I have dealt with MPB over the last couple of years both buying and selling. Each time I have found their service, promptness and courtesy to be of the highest standard.
I am very pleased to recommend them to anyone. Prices are very fair and descriptions of goods are very accurate. Items described as "exc++" can hardly be distinguished from new and all descriptions are equally fair, biased if anything towards the buyer.
I recently sold my Canon flash. MPB gave me an estimate based on the condition of the flash. MPB paid for a courier and paid the full amount within a day. Delighted by the service and I will use them again!
I bought two lenses from this company last week. They were delivered speedily and well packaged. One lens was perfect for me but the other had a slightly noisy manual focus ring and, although this probably wasn't a major issue and was reasonable for the lens age, I preferred to return it. MPB were fantastically efficient. They gave me an RMA immediately and mailed me the morning the lens arrived with them telling me a refund had been made.
I thought this was great service all round and I will definitely buy from them again.
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