MP Tools reviews

MP Tools reviews

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Company never responded to my order issues

I have tried to contact mptools on several occasions to let them know about issues that I had with my latest order. It is now over a month since I received the order and my issues have not even been responded to or my communications even acknowledged.

mptools apparently do not want or need my custom, so I shall not be bothering them again with any more orders,
www.mptools.co.uk

Reply from www.mptools.co.uk

Hi, sorry you have had trouble getting into contact with someone from our team, i cant find your order details on our system anywhere, can you please provide your order number and a contact number for us to give you a call.
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A FIRST CLASS SERVICE

GREAT SERVICE, GREAT PRODUCT AND GREAT VALUE ALL FROM MP TOOLS
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Very professional in all respects

The company responded immediately with an order confirmation, and kept me informed via e-mail at each following stage. They despatched the post hole auger the following day, with a link to the despatch company tracking system. The despatch company (city link) delivered following day - so very quick receipt following web order. The item was an awkward shape (large 150mm diameter metal screw thread on long shaft) but was extremely well packed, with all areas likely to be damaged well padded. I received the auger in perfect condition - and so am very pleased with the company in all respects. The auger looks very good as well, and this company was one of the cheapest - including p +p. I would definately recommend them.
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Can't Fault Them

I ordered 3 items on 19th Dec. I called the company as I had an issue making the payment. They helped me to resolve the issue immediately and apologised that the order would not be despatched before Xmas. However, the order arrived 3 days later in plenty of time for Xmas. Cannot fault their customer service or efficiency.
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Review by confirmed purchaser

Excellent

Goods arrived quickly & well packed, very pleased with purchase.
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Review by confirmed purchaser

Dissapointed!

I order items two weeks ago and I still wait for them:)
www.mptools.co.uk

Reply from www.mptools.co.uk

Hi Ernesta

I have looked into your comment, the goods were despatched on 12th September so within two days of the order. If they have not arrived they are either with the Citylink hub or perhaps on the way back. You should have been carded. We will email you the tracking number separately on Monday to protect your personal address. I hope you might re-consider the feedback comment once you can see we had sent it on time.

Regards
MP Tools
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Review by confirmed purchaser

ITS PAINT IN A TIN

Order was just what I asked for, Cuprinol paint in a tin. Well packed and delivered promptly
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Review by confirmed purchaser

Good Product but slow arrival

Thought that the product would have been here next day considering postage cost (£5.95) but took nearly a week to get here, wish I had gone to the store to buy it as usually internet orders arrive quicker!
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Review by confirmed purchaser

Keen prices and good service

Straightforward internet transaction, goods well-packed, delivered promptly, good service.
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Review by confirmed purchaser

What they say is what you get, good value, prompt delivery, no hassle!

I will use TP again, I've made substancial savings on this quick easy trouble free transaction.
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Review by confirmed purchaser

great value compared tp highstreet

Great value
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Review by confirmed purchaser

Paint every where

Packing of the tin of paint insufficient to protect the product so the tin was damaged the top of the tin and lid had a flat spot on the side so that the tin was leaking after the couriers had slung the package in the back of there van as they do with most parcels. May be a bigger box and some bubble wrap.good price prompt service poor packaging for courier delivery.
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Review by confirmed purchaser

very good no problems at all

very good no problems at all received my items quickly and was well packed. Also very easy to purchase as they accept paypal. Lucky for me the items i bought where also the cheapest i could find on the net. Overall recomended.
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Review by confirmed purchaser

Great price but delivery could have been quicker

Good products at a great price. Delivery took nearly a week which would be fine if it was free but I expect it quicker when paying for it.
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Review by confirmed purchaser

superb service.

great item, great communication, great speedy delivery and a free jumbo catalogue to drool over. What more could you ask.
Will definately use again and recommend to all.
Thanks.
Paul.
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Review by confirmed purchaser

will use again

good quick service and competative price
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Review by confirmed purchaser

Great service

Not only was the product well packaged and exactly as described the courier that was used (Fed-Ex) called whilst I was out (for only 10 minutes I might add) and with one phone call they came straight back within the hour, a great combination of a good seller and a good courier. Would be more than happy to buy again and recommend to friends.
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Review by confirmed purchaser

Top quality service, wide range of products available.

Ronseal Garage Floor Paint ordered and delivered within 2-days. Excellent value, quality product, highly recommended.
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Review by confirmed purchaser

You can trust MP to deliver

They did what they said on their web site.
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Review by confirmed purchaser

well packaged good price quick delivery

very happy with the service from mp tools

easy transactions

www.mptools.co.uk Details

About this company

Our showroom is in Alton, Hampshire, having grown from a small shop in Farnborough and previous to that in Bracknell. We launched mptools.co.uk our online 'Tool Shop' when we realised internet trading was the future for our industry. Our aim is to offer our "best value" Tool ranges alongside branded products to the discerning hand & power tool buyer. Our product range also extends to cleaning products, workwear, fixings & general hardware. We are able to supply at very competitive prices and have access to a huge range of products. You can buy with confidence, we are a family business with a need to offer good customer service but large enough to offer great deals.

Visit MP Tools

Contact information

Call us on: 01420 85023
We live here: Unit 5, Rowan Ind Estate, Mill Lane
GU34 2NQ Alton
United Kingdom

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