The company responded immediately with an order confirmation, and kept me informed via e-mail at each following stage. They despatched the post hole auger the following day, with a link to the despatch company tracking system. The despatch company (city link) delivered following day - so very quick receipt following web order. The item was an awkward shape (large 150mm diameter metal screw thread on long shaft) but was extremely well packed, with all areas likely to be damaged well padded. I received the auger in perfect condition - and so am very pleased with the company in all respects. The auger looks very good as well, and this company was one of the cheapest - including p +p. I would definately recommend them.
I ordered 3 items on 19th Dec. I called the company as I had an issue making the payment. They helped me to resolve the issue immediately and apologised that the order would not be despatched before Xmas. However, the order arrived 3 days later in plenty of time for Xmas. Cannot fault their customer service or efficiency.
Thought that the product would have been here next day considering postage cost (£5.95) but took nearly a week to get here, wish I had gone to the store to buy it as usually internet orders arrive quicker!
I will use TP again, I've made substancial savings on this quick easy trouble free transaction.
Packing of the tin of paint insufficient to protect the product so the tin was damaged the top of the tin and lid had a flat spot on the side so that the tin was leaking after the couriers had slung the package in the back of there van as they do with most parcels. May be a bigger box and some bubble wrap.good price prompt service poor packaging for courier delivery.
very good no problems at all received my items quickly and was well packed. Also very easy to purchase as they accept paypal. Lucky for me the items i bought where also the cheapest i could find on the net. Overall recomended.
Not only was the product well packaged and exactly as described the courier that was used (Fed-Ex) called whilst I was out (for only 10 minutes I might add) and with one phone call they came straight back within the hour, a great combination of a good seller and a good courier. Would be more than happy to buy again and recommend to friends.
Ronseal Garage Floor Paint ordered and delivered within 2-days. Excellent value, quality product, highly recommended.
For the higher end priced tools there price was better than i could have expected and i will try them on any premier tools required in the future, i don't know how they were able to do the price they did as i am aware of the discounts merchants get from the main tool suppliers and the price they did was almost cost!
Manager Barry will do the least he can to help you return an item. I had to return an item and even though I was within my rights for him to arrange and pay for collection he didn't want to help and made me arrange and pay.
Recieved pump - on taking out of box noticed the cover for impeller adrift -when examined the plastic locating lug was broken off - The box containing the pump wasnt sealed.
This was not caused by me by the way - needed the pump urgent for fish pond so reconnected the cover using cable ties -
Please check products before despatched. I suspect this was sent out knowing it was broken.
Products were as advertised and were quickly delivered.
Service was excellent, unfortunately we discovered that the paint we ordered was not suitable therefore we had to return. Again, service excellent and refund was quickly done.
A full five stars. Absolutely no complaints. Recommended to others already.
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