P. J. Ford & Associates Ltd reviews

P. J. Ford & Associates Ltd reviews

Excellent
9.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
402 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service

Easy ordering and engraving service, despatched same day ordered, and turned up when said it would. Great and efficient service!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great pens with excellent service.

I stumbled across P. J. Ford & Associates Ltd and the Italix range of pens whilst browsing the better known ( but not better ) brands. Pens have always fascinated me - yes, I need to get out more - and I have been trying to find a pen which is similar in style to the old-fashioned fountain pens of decades ago and in the Parson's Essential range, by Italix, i think I've found one. Matters were not helped when Mr Pen were let down by their suppliers who sent the wrong nibs. I wanted a fine normal and medium only had been supplied. Mistakes like this do happen and it's how you deal with them that's important. P.J. Ford were exemplary. I was immediately offered either a refund or a substitute and, as the substitute was the other nib which I had been originally considering, I accepted it. The pen arrived next day by Special Delivery and, at the time of writing, is all I had hoped it would be- very well made, good to handle, a reliable writer and very attractively presented. It appears to be an excellent product at a very competitive price.
Despite the hiccup by the suppliers I was kept promptly informed all along and gained the definite impression that I was dealing with an outfit that really care (and know) about their product and customer service. Their website is very well set-out and informative and the range of nibs and refills is exceptional in this age of mass production.
I'm really glad that stumbled across P.J. Ford & Associates. the whole transaction could have been frustrating but was made very satisfactory. Good seller, great product, I'll be back. There's a nice-looking ballpoint..........
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service

Great shop, the ordering was easy and my purchase arrived much quicker than I expected.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Contento con la compra. Volvería a hacer tratos con la tienda.

El pedido llego realmente rápido desde Reino Unido. Muy bien protegido.
La Pluma es preciosa, muy buenos acabados, robusta. Lo único que tenía que haber pedido el plumín fino, en vez de medio ya que es mas gordo el trazo de lo que pensaba. De todas formas muy contento con la compra. Muy posiblemente en el futuro les vuelva a comprar mas cosas. Saludos.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant ink: brilliant pen: brilliant service

My pen arrived scorching hot as it travelled so quickly to me. Luckily, it had to wait for me to catch up in the evening after school. It's a replacement for a much loved Parker 45 which finally rolled into oblivion under the wheels of my colleague's car. Sadly, not even a steel barreled 45 will withstand such treatment and my beloved left-foot oblique was no more, and so, a school-resistant replacement was needed.

Mr Pen's Italix Parson's Essential will fill the bill splendidly. I've already had to remove it from the grasp of one student bent on making off with it, and frankly, there is no finer recommendation. Thank you for your prompt service - it won't be the last I buy.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good product, good service

I was very pleased with all aspects of the transaction. A very good product.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Marvellous company

A company that cares for its customers without making a song and dance about it.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

From London to the U.S. Frontier in 7 Days

I ordered a Parson's Essential with broad cursive stub at 0700 my time, 1400 London time on a Saturday. I didn't expect them to acknowledge or ship until the following Monday, so I was surprised and pleased to get a shipment notice almost immediately. The pen arrived here 7 days later. The pen is amazing. As soon as I picked it up I knew I was holding a very substantial piece of equipment. The nib is smooth and wet, and also visually impressive. I'm pleased with the pen and the speed and efficiency of the service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great Service

The service from Mr Pen was excellent, everything thing as expected or exceeded.
Will definitely buy again from Mr Pen.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quality in product and service.

This is the second pen I have purchased from Mr Pen.
Both pens are stunning to look at, great to write with and beautifully made.
The service is superb with excellent advice and swift dispatch.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

GREAT PRODUCT AT A REASONABLE PRICE WITH A PERFECT SERVICE

It's easy to make a purchase in thisWeb page. The fountain pen I bought is an ecellent piece at a very reasonable price. I just got a bit confused aboutr the PayPal way. I was forced to pay through PayPal although my credit card was accepted. But PayPal keeps sending me messages to register, which I cannot (propably because I keep an old registration and I cannot recall my password). Anyway, I keeping an option to buy either through PayPal or via credit card.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The Captain's Commission and my pen dilemma.

I'm in my late 40s and I have been a fountain pen user for my entire life. I've got a number of expensive pens, many of which I have had for years. I've bought cheap pens for every day use and never really enjoyed using them. Last year I discovered the Mr Pen range of Italix pens. My first was a Parson's Essential, then I bought a Churchman's Prescriptor, and now I have just bought a Captain's Commission. I cannot put into words how good these pens are. They are great value for money and a joy to use. The build quality is as good, if not better, than pens double or triple the price.

Once used you will find it difficult to stop using them. I use to rotate my pens. Fill, use and then rest. With three Italix pens I find I am not using my other pens. I am just rotating between the three Italix models I own (Parson's, Churchman's and now the Captains).

Finally, the sales/after sales support from Mr Pen is also excellent. I look forward to adding to my collection as and when new models are released.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

What a beauty!

This pen is such a pleasant surprise. Nice smooth italic nib with an easy fill converter. Got the pen in a week all the way from the UK. I would definitely buy from them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very good product and service BUT not for me (I should have studied better).

The pen, a Parson's Essential is a beautiful pen with a very smooth nib at a reasonable price.
Unfortunately the nib is too small for me (I have large hands) but nib size was no secret. I simply should have observed the photos better. If this pen is not pleasant for me to write with, then it is fully due to lack of consideration from my side.
I am not happy with the pen but I am the only one to blame, hence the 5 stars to P.J. Ford.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

What a wonderful Mother's Day gift

This is my first italix pen, I chose this pen as I love writing with an italic pen but have found them difficult to find and often found they do not flow well.
On getting this pen out of the box and using it, it flowed so well that I was highly delighted. I chose the black one and have filled it with a black cartridge,will be sorely tempted to buy a different colour pen and fill it with whichever colour that pen is,so I can colour co-ordinate pen and ink.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service!

Items were delivered with a little error, the response was immediately and efficient.
Thank you for that!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Trustworthy

Very reliable trust worthy company. You can always get though to them to discuss your order - helpful, polite and professional.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Wow!

I ordered my beautiful new italic pen which arrived promptly. Lovely weight and balance to the pen and very smooth flowing. My delight was compounded when I discovered that various colour inks were available! I'm currently writing in orange on velum - well, why be dull?? Lou
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great customer service, exceptional quality product.

The customer service provided by Mr. Ford is amazing, fast replies and great advice. The pens arrived today and I'm more then satisfied, very high quality product, all the reviews were spot on, the nib is very smooth, very balanced pen.

Pleasure to do business with you, would recommend to everyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

First Time Customer - Very Pleased

Heard about the Churchman's Prescriptor and the mrpen.co.uk website from an online review. Was very interested in the pen and found the website easy to navigate and that it contained a great of detail of information about the pen. The nib customization that is available at no extra charge was a total surprise. The oblique italic nib option was the deal maker for me in purchasing this pen. I'm looking forward to receiving the pen soon. The only place where I believe the website is deficient is in not allowing tracking of packages. In the US, most sites provide shipping tracking features. I wish I knew when the pen would arrive. It is an overseas shipment, so I know it won't be super fast; but I would love to know at least an estimated delivery date. Other than that, the website made for a satisfactory shopping experience and purchasing was fairly easy as well. I will definitely be back (have my eye on the Parson's Essential)!
mrpen.co.uk

Reply from mrpen.co.uk

Tracking is standard with us, our website sends email automatically with tracking details. We are mystified as to why you did not receive this, please accept our apologies.

mrpen.co.uk Details

Next Day Delivery, Free Gift Wrapping, Telephone Helpdesk

Open 7 days a week. Telephone support 9 til 5 Monday to Saturday, Sunday til 12.00 Noon. Up to 60% discount on quality pens from Cross, Sheaffer, Waterman, Parker, Pelikan, Italix, Sigma, Caran D'Ache and many more. Free engraving, choice of styles. Free engraved gift plate for gift case. Free gift wrapping. No VAT on overseas orders. Operated by P.J.Ford & Associates Ltd a family firm since 1989.

About this company

MrPen is our largest site but we also have other well known webshops inc. Gifts of StJameses, Timecell, Stampo, Trophylux and Weighways

Visit P. J. Ford & Associates Ltd

Peter Ford

Write to: sales@mrpen.co.uk
Call us on: 01895672537
We live here: 12, Park Avenue
HA4 7UQ Ruislip
United Kingdom

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.