Reply from Mrsflatpack
[REPLY]
- Reviews (17)
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- Mandie Eyre
- Camberley, GB
- 1 Review
Would recommend for great service :)
I'm a little premature having not yet assembled the product but I wanted to act fast and commend Mrsflatpack for their excellent customer service. I had very limited availabilty for delivery times and they have been most patient and communicative to ensure I could take delivery, it's so nice to deal with sensible human beings! Wish me luck as I embark on cabin bed construction, single-handed!
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- Martin Wood
- Kingston upon Hull, GB
- 1 Review
Fast Delivery, Fantastic customer service, good quality product, Value for money
I purchased 2 cabin beds from this company. Ordering was made easy via the internet which had lots of information regards sizes etc on the website also was able to use pay pal for payment.
Delivery arrived 3 day after ordering where the delivery company contacted me via phone the day before delivery to give approximate time of arrival. All packages arrived in great condition and packed well.
Unpacked the boxes where there was no issues with any missing parts or any damage and extra screws had been included. I was under no impression that this project was going to be a fast and took approximately 10 hours for the first bed and the second bed 5 hours this was mainly just 1 person putting them together and a second helping every now and again (due to her having a broken ankle and was very limited to what she could do). The instructions were reasonably clear but as with all flat packs you needs to concentrate to get it all right.
Once erected they were of good standard and very sturdy. The beds were for 2 boys ages 8 and 9 years old to which I now have to prise them out of there rooms as they love them so much.
After service has also been good as I wanted some more trim (for other areas of the bed which are normally out of view but I wanted to have them covered). I had an instant reply via the email from there customer services.
All in all had a great purchasing experience with this company.
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- Ashley Waterfall
- 1 Review
A Top Class Service
If you want a brilliant, friendly and fast service then Mrs Flatpack is the place to go. After a fiasco with Argos, I decided to source another bed for my 7 yr old daughter and am I delighted I came across Mrs Flatpack. From start to finish the customer service was second to none. I drove down to Oakham to fetch the cabin bed as it is only 30 mins from my home. I was warmly greeted and told to bring my car to the loading area, the bed was then put into my car and I then signed for the collection. All this took less than 10 mins! I was even home for tea!!
By the way the bed is also top notch, cheaper than Argos too and easier to put together! I cannot fault this company and have already passed on the name to friends and work colleagues!
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- Kellie Mellerick
- London, GB
- 1 Review
Great British Company!! We do still have them...
I am absolutely thrilled with the cabin bed and more importantly, my son thinks "it's sick and awesome!".
It took ages to put together but I'm not complaining as it is so well made and solid, which when it is going to hold precious cargo, is exactly what a parent wants and well worth the effort.
The wardrobe is a good size, many others I looked at that were more expensive, suffered from bad design where the wardrobe dimensions left little hanging space.
Also, the delivery man was exemplary! Text the night before and on progress through his journey the next day so i could narrow down the time we had to be in. We have steps up to our house and have experienced a range of attitudes to delivering here over the years, but he did it without complaint and with a smile.
In addition, the delivery was really fast and I really appreciated them paying attention to my request so that my son had it in time for his birthday! The instructions were systematic and clear - don't try to cut corners or you'll miss something vital. First sleepover tomorrow - it's going to be a long night!!
Couldn't ask for more.
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- Nigel Tandy
- 1 Review
British company with a good product and good service .
Ordered a High top bed/ wardrobe from Mrs Flatpack for my daughter's bedroom
last saturday and rang on monday to see if I could get it any quicker than the 5 to 15 days on the order as it was her birthday on thursday . Wow it arrived on tuesday ,
put it together wednesday evening . Nothing missing or damaged , helps to use a cordless screwdiver and 2 beers ! She was over the moon and I got a load of brownie points from Mum .
I supply British kitchens and was very surprised by the quality for the price .
I would definitely reccomend Mrs Flatpack to my friends .
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- Kevin Raw
- 1 Review
superb quality
just bought a corner wardrobe from here easy to build and looks fantastic.many thanks...
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- Victoria Mann
- Church Village, GB
- 1 Review
Exceptional Service - Exceptional Delivery - Exceptional After Care - Highly Recommended!!!
I spent months looking for a suitable bed for my daughter and was a little sceptical that the price of the Rutland bed with all the features of the Stompa and Thukka high sleepers was significantly cheaper. I left it a little late as it was fast approaching my daughter's birthday so I called the company for a delivery quote which was around £40 and placed the order over the phone there and then. They were able to check their transport timetable and get a very swift delivery. The company call and text on the day of delivery to give you a two hour time slot. The gentleman who delivered the bed realised an hour after the delivery that there was still an item for us in his van ... he drove back knowing it would be another two hour round trip to get back to where he was. The instructions were amazing, but as with any flat pack furniture, it's essential you follow the simple, easy to follow instructions. We slipped up and put some wooden pegs in holes that screws should have gone in - be careful placing the pegs in panels A and B. When we tried to correct the mistake by drilling the pegs out ... we slipped with a drill and ruined a panel. I always judge companies on their aftercare ... how they put mistakes right and I have to say Mrs Flatpack has the best aftercare I have EVER come across. We were offered solutions for covering over the damage which was posted out immediately and were offered a very reasonably priced replacement panel. The same delivery man arrived with the replacement panel and was very concerned that HE had forgotten the item the last time as he obviously takes great care to provide an exceptional service ... I assured him we were to blame, much to his relief.
The ONLY downside IF you can call it that is that the bed is of such good quality that the boxes were very heavy and because of the size and features such as the desk, cupboard and pull out sofa bed there were 6 large boxes in total... but if like me you insist on good quality solid furniture this is actually a positive.
Well done Mrs Flatpack!!! Would highly recommend you goods, service, delivery and aftercare!!! :-D
- Mrs Marrianne Clifford
- 2 Reviews
Great service from start to finish
Ordered Exeter cabin bed on Tuesdsy evening and it arrived Friday morning.
Easy to assemble and the quality is brilliant.
Great when something exceeds your expectations. Would recommend to anyone :-)
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- Helen Nelson
- Scarborough, GB
- 1 Review
Very Stylish
Bought the Cambridge High Sleeper Cabin Bed inc Wardrobe, Chest of Drawers, Bookcase, Desk with Shelving, this bed was very well packaged,i was phone called as soon as i made the online purchase, fantastic customer service, everything arrived with no bits missing, good sturdy bed, once constructed, although my partner is a joiner he had problems working from the instruction sheet that was provided, as the instruction sheet had three pages missing, between page 11 & 15 he was able to get through this, but caused the time of the bed to be put up taking 6 hours, definately need to have a DIY person around who no's what thay are doing, proved challenging throughout,
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- Barbara Blackwell
- Greetham, GB
- 1 Review
Mrsflatpack ........ Should be 'Mrs FAB Pack' .......... FANTASTIC
We left choosing a bed for our son for Christmas quite late, but found his perfect bed at 'mrsflatpack'. Their customer service was really quite fantastic - delivery was extremely quick and the driver most helpful. We assembled the bed on Christmas Eve, having sent our son to a friend for the evening as it was to be a Christmas surprise! The instructions were excellent, and whilst it took a little while to put together, the bed looks 'a million dollars' and well worth our efforts.
The look on our son's face when he saw it the next day really made our Christmas - the bed has EVERYTHING .... a wardrobe, desk, drawers, storage etc. etc.
We will certainly be visiting mrsflatpack's web site again ....... and still think they should be changing their name to Mrs. FAB Pack.!!!
Will be recommending them to everyone we know.
THANKYOU
G. Blackwell
- Stefanie
- 1 Review
Excellent quality beds, good service.
We ordered two beds recently, the 'Shorty cabin bed' and the 'Children's midi cabin bed'.
The positives:
- Generally, the beds are very well made and extremely solid.
- Shipping was a bit slow, but when I emailed to say that we needed the beds before my stepdaughters birthday, they made sure that they did indeed arrive before.
- The delivery driver phoned the evening before and gave us a delivery slot between 7:30am and 8:00am, which they stuck to.
- When we put up the 'Children's midi cabin bed' we quickly noticed that the desk hadn't been delivered. I emailed MrsFlatpack and they posted it by next day courier.
- The instructions were workable. Not much worse than Ikea, actually clearer in the sense that all MDF panels are labelled with a corresponding letter. Of course assembly took a long time. At least 5 hours for the 'Shorty cabin bed' and 4 hours for the 'Children's midi cabin bed'. But that should be expected, as you're essentially assembling several pieces of furniture in one.
Aside from the missing desk, all parts and screws arrived complete.
The negatives:
- While the beds are great quality, the accessories are not.
- The desk basically doesn't assemble and stick together, even when you follow the instructions in perfect detail. In order to stop it from simply falling apart we needed to fit metal brackets on the inside as well as glue the sides.
-The drawers are mostly glued rather than screwed, which brings about a much cheaper feel than the rest of the construction. The drawers in the 'Shorty cabin bed' only rest on plastic tracks. The ones on the 'Children's midi cabin bed' at least have proper extending metal track.
-Some of the instructions are poorly ordered, meaning that they're unnecessarily complicated. Thinking along and switching some steps around will help you assemble more easily and with fewer people.
Overall however I would very much recommend this company and would buy from them again.
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- Debi
- 8 Reviews
Fantastic Highly Recommend
After purchasing a High Sleeper Cabin Bed from them a few years ago (the whole experience from price to delivery was fantastic) we decided it was time for my son to have a new room and a bigger bed. We sold the cabin bed but in the process of taking it down a piece got broken, we contacted Mrsflatpacks to see if we could get a replacement part and how much it would cost, as they made the beds themselves this wasn't a problem. They even kindly sent the part for free and paid for the delivery. Talk about going that extra mile! You can't go wrong using Mrsflatpacks and believe me I have used a lot of bed and furniture companies to know a good one.
- Andy
- Leicester, GB
- 9 Reviews
Brilliant
Excellent value for money and top quality beds. They do take a while to assemble but when the beds are up they're very sturdy and reflects on the building time. Highly recommendable company.
- Nikki Crabb
- Aberdeenshire, GB
- 1 Review
Really pleased!!
Love our fire engine beds for our 3 1/2 year old twins, clear instructions for assembly, very robust when built, can't wait to let the boys see!! Would recommend these for any young budding firemen. Thank you Mrs Flatpack!
- Hayley Collins
- 1 Review
Hayley Collins
Very good value for money, solid and easy to assemble, although this took us sometime. Would definitely buy another when the youngest is ready for a high bed and would recommend to friends.
- Barbara McDonald
- Croydon, GB
- 2 Reviews
'All in one' Bed - Brilliant!!!
Back again as promised and cannot fault this Company. My son chose a wonderful 'all-in'one' bed - it has everything. Extremely large double wardrobe, desk, chest, bookcase and even additional storage room behind. Looks brilliant in his room .... let's just hope I can persuade him to keep his junk off the floor now!
I had to help my husband with the build of the bed - took a little while but well worth it. Absolutely solid as a rock! Delivery was as promised, and a very helpful driver 'phoned me the day before delivery. EXCELLENT - I'll be recommending this Company to all my friends
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- Jill Hill
- wolverhapmpton, GB
- 1 Review
Calder Cabin Bed
Big bed which was excellent value, took us 3 hours to assemble, but well worth it. Previously had one from big retailer which looked like cheap import, this is a solid built one. Delivery man was helpful.
