After purchasing a High Sleeper Cabin Bed from them a few years ago (the whole experience from price to delivery was fantastic) we decided it was time for my son to have a new room and a bigger bed. We sold the cabin bed but in the process of taking it down a piece got broken, we contacted Mrsflatpacks to see if we could get a replacement part and how much it would cost, as they made the beds themselves this wasn't a problem. They even kindly sent the part for free and paid for the delivery. Talk about going that extra mile! You can't go wrong using Mrsflatpacks and believe me I have used a lot of bed and furniture companies to know a good one.
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