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A couple of years ago I ordered a mug for my sister to replace one I had just broken. I was thrilled to find I could order an exact replacement from Muglamania and ordered it within half an hour of having broken the original.
Long story short - the mug never came, after a few weeks I emailed Muglamania to let them know and ask if they could follow it up - my email never received a reply.
Very negative experience - would never shop with them again.
They made some fantastic mugs for me to give to the family for Xmas. No hassle service and very easy to use website for you to design the mug . I would recommend them to anyone.
I bought 5 mugs as part of a leaving gift for some colleagues.
My only negative feedback is that the website designer (www.skittykat.com) was a little bit quirky and didn't make it obvious that one should only use the full wrap view or the front / reverse views together. As a result I erroneously added designs to all views which would be impossible to put on the mugs ordered. Muglamania were very prompt and professional in their interactions with me, giving me incredibly quick feedback on the problem with my original designs and working with me to create a feasible design that I was happy with.
Once the design issues had been resolved the mugs were quickly produced and shipped and I was ecstatic with the results.
I would have given a lower than 5 star rating due to the problems I had with the online designer, however I felt that the level of service I received, especially regarding resolving the design issue, was above and beyond what I would usually expect. Therefore I feel it's only fair they receive a rating that reflects that service.
Just received order for nine different mugs only six days after placing.
All mugs exactly as I wanted and expected as I have used this company before.
Would recommend Muglamania to anyone for their quality, speed and price.
If I could they would have six stars!!
Maggie (Registered Childminder)
I would recommend Muglamania to a friend, the process was quick and easy and the end product was great. The company's communication was also great, the only small criticism id have is between order/payment to receiving the product it took 10 days. Overall a great company and would definitely use again in the future.
Mugs ordered were excellent quality and finished print was clear, crisp and very good. May want to consider using an alternative courier however as "Express 24hr" to Parcelforce seemed to equate to three days.
I was really pleased with the mug, it turned out really well and the images were better than expected. However I hoped shipping would have been quicker and I never received an email to tell me it had been shipped, my brother was off to Afghanistan back in the army and unfortunately he never received his gift on time, I now have to wait till next year. However I am very pleased with the mug, next time I will order sooner but I am sure I will use your site again.
Ordered 1 mug with a view to placing a larger order if the quality was OK. Took over a week for the mug to be even printed, which coincidentally took place after I enquired as to what was happening with it and was longer than the account details said it would be printed in. The account details still have it as being processed so I wouldn't have any faith in what is says there either. Arrived two weeks after ordering and the quality is poor - the colours are washed out and mottled. The request for a review arrived before it was even posted out...
I've had other test prints carried out elsewhere at a higher price that reproduced the image accurately and at a far higher quality - I guess there's a lesson to be learned there. Needless to say I didn't place a further order here.
In short you get what you pay for, so if you want a mug where the quality isn't important and you're prepared to wait, then order away. Otherwise I'd go elsewhere.
The website stated up to five working days for receipt and this was enough time for the mugs to arrive for my event on the Monday. On Friday, I hadn't heard back so I called to check up. I was told I'd be emailed back but didn't received anything. I had to call again and leave a message on an answerphone. I didn't get a call back, but instead, an email after working hours saying that I had misread the website terms. I asked if the mugs could be sent on the Saturday and that I'd pay extra to get them in time. Etc. etc. I was never rung back but a series of emails followed through the weekend asking if I'd like to cancel my order and get a refund.
I finally asked for my order to be cancelled and would they confirm receipt of my request - I did not want to have to pay for returning items nor to deal with the hassle of doing so. It is now Thursday, and I have not yet received a reply. Instead, I have been sent this email to provide my feedback.
I needed some mugs for my team at a moments notice. These chaps couldn't have been friendlier and more accommodating. I am incredibly grateful for their help and effort! I have shopped here before and would definitely come back!
I ordered these mugs to give out as presents at our wedding. It was great to be able to use our own template, so that it 'matched' all the other designs. It was really easy to upload, and when I wanted to order an extra couple of mugs afterwards, I just emailed them and they included it in the order. Brilliant!
I shopped around on other sites before using these guys, and I'm glad, because now I know how much cheaper and professional this company is.
I ordered five mugs for friends that meet regularly, each with a suitable image on them. The mugs when they arrived are brilliant, they turned out far better than I imagined them. Delivery was quick too.
I ordered 2 mugs with the wording 'I LOVE BEING SPANKED'.
they were perfect in every way. I would recommend this company to anyone.
The delivery was fast and the quality is excellent. Thank you so much.
I look forward to an easy transaction next time.
Fabulous printing quality, brilliant contact throughout and speedy delivery. Thank you so very much, I will recommend to evryone.
I wanted a "wrap-around" image on my mugs, not use a one side single image. I had to take my panoramic photo, crop out much of the sky to fit their template, and insert my title text twice, to be visible on whichever side.
This was easy enough to anyone used to working with images on a computer.
When I uploaded the image, I could see immeditaely how much of it would fit (or not!)
so it was easy to get it spot on.
It was a pity that every stage added a price hike, so the final price - delivered - was twice the initial price, but even then it is cheaper than local photo shops, and the basic mug is pleasant to look at, to handle, and even to drink out of!
I ordered a large quantity of mugs with school logo. Both staff and students loved them. Wonderful gift to give at the end of year.
The mugs were exactly as depicted and described on the website. My queries were answered in a helpful and friendly manner. They arrived within a couple of days, well packaged and correctly addressed.
What more could you ask for?
From start to finish the order process was fantastic. The images were easy to upload and the ability to get a good price for ordering a dozen made it even better. The communication was good and the turnaround of the product was impressive. I would definitely recommend and will be back soon.
I ordered these mugs as a gift and paid £6.99 delivery charge in the expectation of them being delivered within the promised 4-6 days. On 17th June I had not heard from the recipient so I checked to see if they had liked their present, only to be told that nothing had arrived. I immediately emailed Muglamania customer service but received no apology or any other personal response. The following day I had an email to say that the mugs had been shipped by their express service. They arrived 7 days later! I think that a company is only as good as its customer service department. Everyone makes mistakes but an apology and having the situation speedily rectified goes a long way to satisfying the average customer. I think Muglamania failed on both these issues and although the mugs are exactly what I wanted I would never consider shopping with this company again.
No problems great products good value for money quite quick turn around. Only thing I would suggest is regularly updating the ordered process page on shipping date so you know roughly when it will arrive.
Hi, I know they are probably still in transit, but its been a while since you advised they had been shipped.
My daughter says they have not arrived so can't really comment until they do.
I've got two mugs being made to raise money for Lincoln City Football Club. Muglamania have bee easy to deal with, turned around our prototypes rapidly and sent them extremely well packed. We WILL be placeing an order very soon.
It was great doing business with them - any small problem/query was quickly sorted out. Delivery was prompt and there were no breakages!!
Le colis est incomplet. Il manque les boites cadeaux. Pas de possibilité de réclamer. Livraison par transporteur. Sans aucune information de suivi. Livreurs désagréables. Je n'y reviendrai pas, d'autant plus que c'est une première commande.
3 words only ... will use them again ... sorry that was 4 words!
I didnt know what to expect. I am so pleased with my order it is amazing I emailed before hand to make sure they coukd do what I wanted as not seen personal pictures on travel mugs before they replied very quickly and the service has been excellent
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