I thought the postage was high but continued with the purchase as I wanted the mugs. A few days later, I got an email telling me I hadn't completed a purchase and it quoted a different order number to mine. I tried to query it but just got an equally confusing response. I asked for confirmation that my mugs had been sent but that email wasn't answered. After about four days, I got an email telling me that my purchase had been sent but it was still expected to take 4 business days to be delivered. I think 4 days for a £6.99 postage charge is pretty steep. Had the mugs have been sent the day after I placed my order, I would have been more accepting of the cost. So with high postage, slow dispatch and confusing emails, I can't rate it any higher than a 3. It's a low 3 at that.
I have purchased from Muglamania on three occasions and the quality of the printing and mugs is nothing short of fantastic. Fast response from email queries also. I would highly recommend this company.
Ian Fovargue (Boxfordbikeclub) www.boxfordbikeclub.co.uk
i cannot recommend skittykat enough.
its not often you find a company that respond to every question and provide an excellent service but they do both.
the products are of a high quality and great value for money.
I ordered 4 mugs, all of them were in stock according to the website. After a few days I received an email saying one of the mugs was out of stock and asked me to choose an alternative, which I did. After another 6 days the order arrived, but with a completely different replacement to the one I'd requested. I emailed the customer service team to request to change, but have received no response. The other 3 mugs were fine, but delivery took a long time in comparison to other online shopping.
Excellent service and product.
Good quality and quite easy to do - perhaps a larger area for the image and or separate area for text would be good but of course depends on what you wish to display and say etc. overall very good.
I required 10 personalised mugs within a quick time-frame and Muglamania kindly created and delivered them within 3 days of placing the order.
Alongside friendly customer service before and after the order.
Thank you team!
Excellent and great service, really good price too.
Great for one off mugs for birthdays and friends.
But also if you want a few more done too.
Very good and easy to use online service.
The mugs I ordered with my own design look fantastic. I am so pleased with them and the quality of the mugs are great. They were sent so quickly which was just fantastic as I had asked for them with very little notice and they came in plenty of time. I will definitely be ordering from them again. Thanks so much.
I was asked to order a small supply of mugs for promotional use by our small Independent School. It was fantastic that Muglamania allowed an order of 12 for such an unbelievably reasonable cost. The whole process was flawless and communication was brilliant. The mugs arrived today and I am completely happy with the quality of the product and would have no hesitation in recommending muglamania to other customers.
I am so grateful for all the help Huw gave me he was as charming as they come with a great sense of humor and so helpful he made exactly what I wanted if not better and the price was fantastic compared to others I researched thanks so much I recommend this company wholeheartedly
Regards Maria x
I would thoroughly recommend this site-- i had to but an Edward Monkton coaster for a friend and after looking eeeeeverywhere for it, i stumbled across Muglamania.
I was a litlle apprehensive about tem but figured i'd give it a shot. I'm so glad i did! I emailed them asking to fasttrack my order as her borthday was in a few days and they very kindly did so.
It arrived the next working day and was appropriately packaged. The coaster itself was brilliant quality and my friend loved it too!
So overall, excellent service and one very happy customer! ⚡
Having looked around the internet to get personalised mugs for my company, found that many starting from £5 a mug were actually around £7 when small quantitys (less than 50) were ordered. Many other companies also charge for uploading artwork.
I came across Muglamania. A lot cheaper. To be honest, as there was such a price difference, only ordered 1 to see how the mug would actually come out. I ordered on saturday and it was delivered the following wednesday, and well, I was so impressed with the speed and the actual mug, going to be placing another order for larger amount very soon.
Would 100% recommend this company for personalised Mugs.
Teh mugs arrived today 13th feb. All arrived safely and in time for a birthday.Thanks for that. Just want to know if the out of stock Tea drinkers mug will ever be available in the future.
I will recommend your website to my friends.
I ordered from muglamania when I was let down by my usual supplier, I will now be ordering all my cups/mugs from them, the cups are perfect, clear and bright and arrived when they said they would. They look wonderful.
Very strange package : box in a box, in a box, in a box... but not rather resistant nevertheless : 1 mug was broken.
This technique of packaging must be expensive ,without very effective.
Would not chips, or straw be better?
The mugs are nice, but the dimensions of the picture is a little bit too small : A 1 centimeter edge lost above and below the picture.
Me and my friend are having a joint hen and decided last minute that we should do something unique as a gift. We forwarded on a design that we did ourselves and it came out great, it was clear and was much better than I imagined for that price and the detail of our image.
Thank you so much Muglamania can not wait to give these out as gifts. May keep one myself now. =D
My order should have arrived over a month ago - in fact, it should have been at home before Christmas, because how would I give my friend her Christmas present otherwise? Well, I am still waiting for it!! No update on the status of my order, no compensatory measure for this trouble...
For the money? oh it's already been debited from my account right after I passed my order. I love to pay for something I don't get, don't you?!
The picture is well placed and the clarity is outstanding. Im very pleased with this purchase for a special Valentine gift. Well done and thank you for the speedy service.
If you use this company you won't go wrong, VERY nice person I spoke to on the phone, VERY helpful, stress free, can't think of anything but good things about the company, when ordering on the net I always worry if the things are going to turn up if it will be what I've ordered, no problem with this company, I have only used them once but will use them again a friend told me about the site.... :)
Solid mug, quick delivery during the Christmas period and good quality image.
I could only find the specific mug I wanted at muglamania!
Service was fast, problem free and as it appears, problem free, too.
Definately will recommend and use them again, thanks.
The mug seems good quality and for the price is a nice gift. However the espresso cup I ordered which is plastic is disapointing, the picture is fine but I have never seen an espresso cup that big (looks the size of a childs cup). I didnt realise it was plastic but that was my own mistake but the quality of it looks very cheap. Wouldn't of bought it if i had known this before hand.
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