Reply from Muglamania Mugs
[REPLY]
- Reviews (129)
- Linda
- 1 Review
Very happy
The mugs were easy to "make" and order. Prices I felt were very reasonable they were delivered in a good time. I would have liked them a little larger but no problem
- Clare
- 1 Review
All good, mug arrived on time and in one piece
All good, mug arrived on time and in one piece
- victoria
- 1 Review
Great prices , easy to use x
Great prices, easy website to use, lovely product! Brought two china mugs with photos arrived after only a few days x very pleased x
- Lesley
- 1 Review
Fantastic super Duper product
Absolutely fnatastic product, dealt with very proffesionally and very quick delivery.
Would defiantely recommend to anyone.
Cant wait to see the peoples faces when they open thier presents on christmas morning.
- Gary
- 1 Review
Fab Fab Fab
Great value and fantastic quality. Very very pleased. The site is easy to navigate and just as easy to design your chosen product.
- Thorsten
- 1 Review
I order and get the mugs in high qualiti (carefull wrapping !!!)
When you need a mug - dunoon mugs with "scottish" motives- you can order by
muglamania. Fair price and quick delivering !!!
Try it. You will not be disapoint !!!
- Donna
- 1 Review
perfect personal gift for someone very special
I wanted something special for a very good friend of mine, I placed a poem ands a photo on the mug which meant a lot to us both and would remind my friend that when times are hard she would always havem me by her side.
- June
- 1 Review
Superstars
Easy to use website , products just that bit different and speedy delivery. What more can you ask for?
- Claire
- 1 Review
Very quick service and great personalised mugs at very good price
Due to the low price of the personalised mugs, I was a little worried when I placed my order. But there was no need to worry as the quality of the mugs, speed of service and acuracy of the image I had placed were excellent. So good that I have gone back and ordered more mugs.
- Dubo
- 3 Reviews
Muglamania again!
I have used Muglamania a number of times, over a long period. Each time I've found them quick and reliable with competitive prices!
- Gavin
- 1 Review
Good quality photo mugs
I bought two mugs with my photos on one side and text on the other.. even though my photos werent the best they have turned out great. I would recommend this to anyone, good service well packaged
Reply from Muglamania Ltd
Thanks for the great feedback !
Regards
Maggie
- Angela Dean
- 2 Reviews
Excellent service. Great communication. Speedy delivery
Excellent service. Great communication. Speedy delivery! Would definitely use again!
- amanda
- 1 Review
great if you have good quality photos
Easy to use and Fast delivery
Reply from Muglamania Ltd
Thanks for your feedback.
You are quite correct, the higher the resoloution, the better the finish.
We always recommend a minimum of 300dpi when selecting an image to use on any personalised product.
Anything less and quality of reprint will start to look noticeable.
Thanks once again for your review and your order and hope to see you again soon
Regards
Maggie
- paulino
- 1 Review
excellent service.
Thank you for a fast and reliable service would use muglamania again.
- Gemma
- 1 Review
Good quality
Given the price, I was a bit nervous about the quality of the product I was going to receive. I need not have worried - good quality given the price.
Reply from Muglamania Ltd
Thanks for your feedback.
Sometimes we think we should put our prices up!.
We do try to be fair and reasonable.
Thanks for your order and see you again soon.
Regards
Maggie
- Margaret
- 1 Review
Marvellous Mugs
Muglamania service was fantastic. Mugs exactly as I wanted them. Twelve different designs, everyone perfect. Would reccomend this company to anyone. Don't think I could have found better anywhere. Thank you.
- Elena
- 1 Review
- Suzanne
- 1 Review
Mugs To Be Mad About
Great choice of different mug styles at very reasonable prices ! The colour on my mug is vibrant and the finish is glossy smooth. I found the design tool is very easy to use and spent ages playing with it just for fun (sad I know :)). And, it gave a very clear idea of where my photograph would be positioned on the finished product.
My mug arrived within the estimated delivery time in great condition. It was well packaged in bubble wrap, a white gift box, and strong cardboard to protect it against any rough handling it might encounter on its' journey with Royal Mail.
Something to consider perhaps: The red elements in my design came out quite intense. Next time I might de-saturate the red elements of my design before uploading it. But that is an issue with my design ...
I could easily develop a mania for Muglamania :)
- Russell
- 1 Review
Don't be a mug - buy one! :-)
This site is awesome! The design system is easy to use and the gives you complete control. Ive just received the mug i ordered and its spot on. The mug is of good quality and the design is clear. I will be using their service again.
- elena
- 1 Review
too long shipment
Too many days(7) to be completed the production of my purchase. And seven days more to receive it abroad.
Reply from Muglamania Ltd
Many thanks for your feedback.
I can only apologise for the delay in receiving your order in Spain,once an article has left us in the UK,we can only rely on the Spanish postal system to deliver your parcel,this is something we have no control over once its left the UK.
Please accept our apologies if this item is delayed in the postal system.
Kind Regards
Maggie
- Denise
- 1 Review
good service and prices
very happy with the service and there was always an immediate response when I asked anything, very helpful
- Mrs Teresa
- 2 Reviews
Fab service !
My friend received her mug with the handle smashed however, after a couple of e-- mails a replacement was soon delivered without a fuss in one peice. The price and service is outstanding !
- Jennifer
- 1 Review
Product quality poor - marks and ink on handle and other places there shouldn't be on the mug
I ordered a photo mug as a gift for someone for Christmas. It arrived in good time and at the time I ordered it I felt the price was reasonable. However the handle of the mug which should be plain white seems to have orange/brown ink over it aswell as it feeling rough as if there is no gloss on that part of the mug. There was also onther marks the same colour all over the mug which I been able to scratch off but the mark on the handle is clearly there to stay, it is a large mark and ruins the mug. Unfortunatly the mark means I can't give the mug as a gift and have wasted my money, in high ensight should have paid a little extra and got the item I hoped for. Now I will have to order the same item with another company.
Reply from Muglamania Ltd
Thank you so much for your feedback.
I didn’t know there was an issue with your personalised mug until now.
If you would like to send a photograph the mug,showing the marks you describe I can take this up with our production manager and get you another mug sent free of charge.
As you can see by the number of positive reviews, its unusual for there to be a problem with our mugs,but I will make sure you get the mug you want.
The last thing we want is a disappointed customer !.
Please email me direct with photo of the mug to sales@muglamania.com and I will look into this straight away on Monday morning when I’m back in the office.
Thanks very much
Regards
Maggie
UPDATE 12.11.12
Hi Linda,
As you are aware, we reprinted free of charge for you and despatched the mug again last week,as we have not heard any feed back from you, we now assume you are happy with the mug and results achieved.
Thanks once again for your feedback and I hope we have resolved this to your full satisfaction, please let me know if not by contacting me direct on sales@muglamania.com
Regards
Maggie
- Maureen
- 1 Review
Great service, excellent quality of print and packaging!
Delighted with my first order and hope to come back for more. Thanks so much for a very speedy delivery and really delighted with my mugs!
- John
- 1 Review
"JUST THE PLACE FOR MUGSHOTS"
Very happy with the mugs and the photos that I wished to be transfered to them. I spoke to someone on the phone prior to, designing the lay-out and that made me confident to go ahead and order. Very quick,very happy.
- Sarah
- 1 Review
Great product and fast delivery
I wanted 2 personalised mugs and everywhere else I looked they had to be set in a specific template, I absolutely loved that with muglamania I could design the mug exactly how I wanted it. They were value for money and came really quickly an most of all I absolutely love them. Thank you x
- Angela
- 1 Review
Excellent
Easy to order, well packaged, correct mugs arrived, which is a bonus compared to some companies! cheaper too, will order from you again.
- Shân
- 5 Reviews
not your mugstandard mug!
Site dead easy to use, superfast delivery, price very very reasonable, quality really great and wasnt the normal white mug available everyone.....one very happy customer!
- Ian Craig
- 2 Reviews
Excellent Service
I have used Muglamania quite a few times and would certainly recommend them to anyone, particularly for personalised mugs.
- Peter
- 1 Review
Fantastic service!
The Muglamania Mugs website is clear and straightforward which made finding the mug I wanted and the ordering of it very easy.
Thank you.
- Linda
- 1 Review
No opinion as I am still waiting for goods to arrive.
I will when the goods arrive!
Reply from Muglamania Ltd
Many thanks for your feedback,
I can see from our system that your order was despatched 8th October,2012 via Parcelforce and a confirmation email sent.
What we can do for you is do a track and trace and try and locate this package for you.
If it is a lost in transit, then we can make a claim and resolve this for you as quickly as possible.
I will get onto Parcelforce straight away and get back to you as soon as possible.
Please accept our apologies for the delay and any frustration caused.
Regards
Maggie
- Caroline
- 1 Review
Fantastic!
Muglamania were great! it was really easy to upload my photos, & I'm not very tecchy. then, when i wanted to change my order, they were so helpful. They always replied quickly to my many emails, so I had every confidence in the end result. They didn't let me down. The mugs & coasters were fabulous.
- christine
- 5 Reviews
Great mug shots
Love the mugs big and beautifull. Great quality delivery quick as whell
- philgraham
- 2 Reviews
internet shopping as it should be
step 1 placed order
step 2 email confirming order
step 3 email confirming shipping
step 4 goods arrive on time and of good quality
HAPPY DAYS
ps i run an online business so know when its done right !
www.expressmusicstore.co.uk
- Carol Walker
- 1 Review
Mugastars!
Cannot praise them enough, so helpful and patient when helping to get a design just as you want it, fast response to emails, super fast service and very efficient. Add extremely reasonable prices and a great product and really a 5 star rating isn't enough! Have dealt with them twice now and would never deal with anyone else for mugs again, 200% satisfied with the product and the service.
- Chris Meadows
- 2 Reviews
Easy to order and fast delivery and a good price
Left my order a liitle late, got messed around with various sites trying to find what was required but found Muglamania site easy to use. Deliverery was fantastic arrived a few days before required. Can't praise them enough, will certainly recommend them and use them again.
- Simon
- 1 Review
Excellent
I broke a mug in a set that we had. I went to the manufacturer website and they didn't have it. I found your website through Google, found what I needed, purchased it online and it was delivered when you said it would be. Perfect. Thanks.
- Diane
- 1 Review
A fantastic service making brilliant ideas a reality
A fast reasonable service which is easy to use and makes my ideas blossom I will in no doubt be using this service again very soon in deed and will be recommending it to my friends. Thank you
- Ms Tara
- 2 Reviews
15 days from payment taken to delivery & had to chase up delivery
Unacceptable to take payment and not send the products from the warehouse for 13 days - and only send them after we had contacted them to ask where the mugs were. Then 2 days to delivery meant we waited over a fortnight. Mugs were Dunoon and just as we expected.
Reply from Muglamania Ltd
Many thanks for your review.
Obviously we take all feedback very seriously – good or bad, can you confirm your order reference number so we can look into this for you because its important to see if there was any issue with the order that delayed its despatch.
We cant find any reference to your order with the ref Ms Tara and order number would help us a great deal.
Please let me know and I will make sure this looked into straight away.
Regards
Maggie
- Nicola
- 2 Reviews
Great Service All Round
Easy to use website. Competitively priced products. Wide range to chose from. Very speedy delivery. Would use Muglamania again.
