Reply from Muglamania Mugs
[REPLY]
- Reviews (129)
- COLIN ABBOTT
- 1 Review
You'd be a mug to go elsewhere!
I initially ordered 4 mugs, they were even better than I expected. The quality was second to none and they were received almost immediately too. Within a week I ordered 6 more for friends. When I need anything like this I will go directly to Muglamania, there's no point shopping around, I don't think I will find any better. Many thanks for a top service.
- J. Wright
- 1 Review
Can't deliver the goods
A very quick service but the mug I ordered was totally the wrong colour. Discussion with customer services descended into a slanging match and I was very unhappy with the whole service.
I think one star is too good - would put no stars really. Steer clear.
- The colour was nowhere near the colour ordered. It wasn't about shades it was a totally different colour. I ordered red and I got a dark orange.
- I used a high quality 300dpi image which everywhere else came out red.
- Constantly being told by this company I am in the wrong and how can I expect the colour I wanted for such a cheap mug price. I think any product sold should be what they promised and you ordered, it doesn't matter what the price is.
Reply from Muglamania Ltd
If you are working or looking to a specific pantone shade on your design and need us to match the pantone colour, then we do need to be informed prior to production so we can advise what is and what is not possible.
It may take several firings to get the exact shade 99% correct - and the cost may exceed your budget, but we can try !
With the two mugs concerned, the recommended Ricoh colour profile was used as per our normal printer settings
We print at 300dpi,which is a high resolution setting; this is far higher than a normal computer monitors, which is set to only 72dpi,so the detail and colour clarity you see is diffrent to what is then printed
This does mean that unless you layer your image correctly, some colours printed will vary slightly during production.
Huw Julien
Muglamania Ltd
Muglamania Ltd
- Mrs Shirley Allen
- 1 Review
Excellent product, plenty of choice and fast delivery
I found this product very good. Plenty of different designs and sizes. Fast delivery followed easy ordering.
- Vicky McNamara
- 1 Review
Usual excellent service
Excellent service from the time I placed my order. My order arrived very quickly which surprised me a little as I live in Southern Ireland, but Ihave had alot of orders from this company as I collect Dunoon mugs, so I should not have been surprised.The finished product was as nice as it looked on their web site and was in perfect condition and very well packed.
Many thanks
- John
- 2 Reviews
Quick delivery with no messing about
Ive ordered from Muglamania on a number of occasions they always ahave a good choice of stock and quick delivery
- Sarah Kingham
- 1 Review
Fantastic product, service and support
I have found this company to be extraordinarily helpful and their products are well priced and of a high quality and despatched quickly.
- Melanie Kershaw
- 1 Review
A first class service. Highly recommended.
I'd never heard about this company before and literally stumbled across them when trawling through google whilst looking for some thank you mugs for my daughter's pre-school. I love the fact that there are so many designs to choose from, the design software is easy to use and there are a number of mug blanks to choose from. I received my mugs within 5 working days and they were absolutely superb. I will not hesitate to use this company again and I shall be spreading the word. Fantastic mugs at an unbeatable price.
- Leah
- 1 Review
wow fast and cheap
Cheap price heat quality low cost delivery and something different ! Bought gold photo mugs!
- Broadway School
- 1 Review
