Mulberry Bush Ltd reviews

Mulberry Bush Ltd reviews

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7.9
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Don't use this company - they dispatched my order so late it missed my child's birthday. They were very rude on the phone when I enquired what had happened to my order & offered no help.

Appalling customer service, I would not recommend using this company. They say the dispatch within 2 days but after 5 days I had to ring them. They had taken my order knowing they were having delays with dispatch but didn't tell me this. They claimed they ask to note things like birthdays but this is not signalled during the order process, its buried in the fine print somewhere. They offered no help to get me my present on time and were very rude to me on the telephone. Awful experience and a very disappointed birthday boy.
Mulberry Bush

Reply from Mulberry Bush

We felt we wanted to respond to this criticism. Yes - we were a day or so later than we would have wished in sending this order, as we were moving into larger premises that week. However, during this move we continued to despatch orders daily and gave priority to those needed urgently for a birthday etc – those we were aware of – and we soon cleared our small backlog.

Having ordered on our website on the Monday evening our normal service would be to despatch on the Thursday morning. On this occasion it was sent a day later, on the Friday. The customer called us after 4.00 p.m on that Friday, by which time her order had already left us. She would not accept that by that time there was no possibility of our getting it to her by the following morning as it was already in the hands of Royal Mail and a second despatch would have arrived no quicker.

We do ask on our website for customers to let us know if an order is required for a birthday, and we do all we can to make sure it arrives in time, as we do not wish to disappoint anyone, and last week we arranged urgent despatch for other satisfied customers who had informed us of their deadlines.

I can guarantee that no member of our staff was rude - unless asking whether we might be allowed to speak is classed as rudeness. I heard our end of the conversation with two of our people as it was escalated and I spoke to and apologised to the customer personally and I know that all at our end of the phone, at least, retained our calmness whilst explaining the situation.

Jonathan Copeland
Managing Director
Mulberry Bush Ltd
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Review by confirmed purchaser

Very good service

I bought some blue shark slipper socks for my 3 year old Grandson and he loves them.
I was told by email when they had been shipped and they arrived much sooner than I expected. Excellent service and product.
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Review by confirmed purchaser

Wonderful products and service!

Unusually these days this company provides what it says in the catalogue. I've ordered two innovative products now, and they've arrived within a day or so, well packaged and even better quality and design than I expected. The garden water slide was really popular during the 2 days of sunshine we had last summer, and the children are already asking when we can get it out again (after the frosts have finished, I think!). The table trays are, as Lewis (aged 4) said, simply awsome. The children can't wait to use them in the car and on the plane.
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Second to none

I have ordered from Mulberry Bush more than once, each delivery has been within one or two days. The products are excellent quality, my grandson loves receiving his parcels from the postman. I am delighted with the soft handbag, a gift for a 1st birthday, I cannot wait to see the little one's face. I have recommended the company to friends and will certainly order again.
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Review by confirmed purchaser

Great product, quick dispatch, great comms.

Great site for finding traditional and slightly different, good quality toys and gifts for children. Quick dispatch, great comms.
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Review by confirmed purchaser

Beautiful wooden toys and good service

My toddler grandson has so enjoyed the wooden rainbow sound blocks and race track tower. Not only do they look beautiful and are fun to play with, they are amazingly robust. I can highly recommend both the toys and the company.
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Review by confirmed purchaser

Good quality products but original pics a bit misleading,

My niece is very pleased with her new toys. They are attractive, well made and good quality however I would have preferred to know how small they were (dimensions were provided) through a scaled photograph. I had imagined skittles would be at least 30cm tall - if I had not been surprised by how tiny they were I would certainly have given 5 stars.
I'll definitely be shopping here again.
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Review by confirmed purchaser

Great Service

Bright, colourful and great for imaginative play, colours, counting etc etc. My daughter loves it!
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Review by confirmed purchaser

My girls love your toys

We are very happy with the toys we received.
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Review by confirmed purchaser

Toys for lasting play

I always go first to Mulberry Bush as the toys are imaginative and solid and are the ones that last through families and are handed down . Service is quickm quality us high and prices are reasonable. New toys appear all the time and old favorites are not discarded so you can reorder for the new babies. Wonderful!
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Review by confirmed purchaser

very good quality games for the children

we can always find something of good quality and value for our young one's. Items are posted quickly from Mulberry Bush. We will definitely continue shopping with this company.
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Review by confirmed purchaser

Speedy service and good quality products.

I purchased several items for my 5 year old granddaughter as I knew I would be looking after her for quite a few days in the Easter holidays and I needed things to keep her occupied. We have had fun flying the kite and making things with the sewing kit. I am saving the French Knitting and the Daisy-Chain making for next week.
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Review by confirmed purchaser

fabulous toys that will be loved for years, coupled with great service.

Mulberry Bush dolls house, fantastic my grand daughter loves it. Really great construction and materials used, easy for little fingers to manage and will last for years, no easily broken pieces. Every toy ordered very carefully wrapped for delivery. I will be using this company for years to come and have already recommended to friends and family
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Review by confirmed purchaser

Another excellent product and experience with Mulberry Bush Ltd

Can't fault Mulberry Bush at all - ease of website, service, delivery and most importantly the product. All first class
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A lovely company, with good toys

I ordered some wooden train accessories for my grandson for his birthday (Christmas Eve) and also for Christmas Day. I ordered them early 1st December and they arrived very promptly. However, because of getting so many gifts for his birthday and Christmas, my grandson didn't look at all the accessories until the New Year.

Unfortunately, one of the accessories, a large turntable was broken when the box was opened. My grandson's mother telephoned Mulberry Bush who said they would contact the manufacturer and either send a spare part or a replacement to my address. The replacement arrived yesterday.

I would highly recommend this company. The toys and games they sell are excellent and of high quality, but not high prices.

Mulberry Bush Details

About this company

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.

Visit Mulberry Bush Ltd

Contact information

Call us on: 01403 790796
We live here: Unit 14 Bramble Hill Farm, Five Oaks Road, Slinfold, Horsham, West Sussex
RH13 0RL Horsham
United Kingdom

Category

Mulberry Bush Ltd is ranked 40 out of 75 in the category Baby

Mulberry Bush Ltd is ranked 71 out of 144 in the category Gifts

Mulberry Bush Ltd is ranked 35 out of 85 in the category

Mulberry Bush Ltd is ranked 7 out of 14 in the category Toys & Games

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