Avoid multitrip at all costs if you can. I had 2 negative experiences with them .in 2013 while traveling to spain my daughter got sick and had to attend hospital and was prescribed medication to a total of €120. tried claiming these expences when I returned home and multitrip never reimbursed anything saying they never received receipts etc. Then dec 2013 my daughter got sick in Tenerife and I tried to claim some expenses. no joy. my policy expired in march and then I received an email to say that they autorenewed it and took money from my account without informing me of this prior to doing so. I cancelled policy immediately as MULTITRIP have been the WORST travel insurance company I have every dealt with
Insurance easy to arrange but contacting the Healthcheck medical screening line to report pre existing conditions is very difficult resulting in long call holding with no results, requested call back not taking place. Necessary to try several times before finally managing to speak to an operator.
Had an accident last year ended up in hospital for a few days they were fantastic looked after every thing left us to concentrate on getting me back on my feet I would recommend them to any one and don't be put of by the price this is a five star company that charge three star prices as I said experience counts
Been using the same insurer for the last eight years ( no complaints, really good) and suddenly because I am 66 ,(touch wood, with no medical conditions) so nothing has changed in those six years except that I am a year older each time I renew (like everyone else), but suddenly its Ooh Arrh tut tut can't do this, can't do that and we will have to charge you three times as much for not doing it. And he ended with "will that be alright for you madam?" Fairly rude response from me. So back to the drawing board. Click on confused.com, insert necessary details, read through list of companies on offer, click on Multitrip. They don't seem to have a problem with me and I can't see any with them. Put in payment details. All necessary paperwork comes through. Pop it in my holiday file. Go and brew up. Job done.
I have been with Multitrip Travel Insurance for over 3 years and I have been very satisfied with their level of service and cover for a very competitive premium. With this in mind, I don't feel the need to go compare prices every so often because I am sure that I get the best. And incidentally when I did compare the premiums recently for a renewal and got a cheaper quote, Mutitrip were quite happy to match it for me.
They've used my credit card details for an automatic renewal, but the only way to stop it or cancel it is a premium phone line! Not even an email address I could contact? I'm disgusted, and now I'm forced to call the premium line in order to get my money back. What a scam!
I have been lucky enough that I never had a reason to claim from my travel insurance so I can only comment on my experience with buying my policy. I switched from my previous supplier because they didn't openly inform me that my policy was a perpetual policy I was told it's in the small print. I had no need for the new policy as I had no holiday plans at that time. So I switched & I really appreciated when my renewal was coming up that I received a couple of emails informing me of how the process works. Sometimes the simple things can keep a customer.
My annual travel policy came up for renewal and I received emails informing me of the premium to be collected and reminding me to call the medical screening service to update my pre-existing conditions. Like half the population, I take drugs to reduce blood pressure and cholesterol i.e preventive medicine which REDUCES my risk. My renewal premium was only about £60 for a year which looked good value. It took me two days of trying on and off to get through to the medical screening, telephone on hold for 15 minutes at a time, several times. Eventually got to speak to a very young person with a hard-to-understand regional accent who was reading from a script. Her questions revealed that my condition and medication has not changed during the last two years, but the script prompted her to ask for an additional premium of over £100. I have no confidence in this process, and I have lost confidence in the validity of this policy. I have therefore transferred to a trusted provider.
I (Linda and not Dermot) decided to take out travel insurance for a weekend trip we have planned at the end of March. As requested certain medical conditions have to be declared. So I contacted them and disclosed what was required in relation to these certain health issues. Following intense questioning and after approx 40 minutes later I was given an additional quote of €90 on top of the initial quote for the weekend cover. I immediatly declined to be covered for the aspects that I had disclosed as the chances of anything happening in this area over a week-end are slim to none. I was told that was okay but we wouldn't be covered for these areas of health if anything happened while we are away. If anything else happens during our trip that warrants a claim and which should be covered, it remains to be seen if they honour it.