Hello john, how was your trip last time you travel to ireland, i hope you enjoy it john have you hand about multitrip,great company base here in uk, for me i make use of multitrip for my trip any time that i'm making trip to ireland i feel like i'm at home berther,i recommend multitrip to you for your next trip and experience what called good life is all about brother.
Call centre very helpful and on-line website easy to use. I paid an extra £3:50 to have policy documents sent out in 3 days but still waiting for these after 11 days so disappointed. This is important as policy needs to be checked and/or amended.
Booked online which is very easy to do.Their choices of cover are good and the options are easily comparable.They offer to send out all the details if necessary but everything is available online to download which I find more convenient.I haven't had to make a claim yet,thankfully,so I can't comment on that side of things
I had to book my insurance policy over the phone as online was down at the time.. I don't agree with the extra sur charge that was added to my final payment .... Shouldn't have to pay a handling fee and your not told until you are paying and have card ready to pay... Should be told at start of phone call. Other than that good service. But it would turn me off booking with multi trip again....
I had to buy this policy at the last minute. I have some existing conditions, which I tried to declare through your phone line but was unable. In light of this I sent an email BEFORE travel commenced. This is the reply I received:
"I'm afraid unless these medical conditions were declared before travel there will be no cover for them."
In the same reply you clarified that: "The policy was still valid, barring these conditions."
Well, what a relief. Thank you so much.
Of course it's valid from the moment you accepted payment.
You could make it easier to declare the conditions by:
a) Accepting declaration of conditions through email. or,
b) Having a phone line open more hours.
In any case your reply came across as uncaring and arrogant.
As a result of the tone of this e-mail reply and because your price was pretty much the same as the other companies I will not be using your services again.
The website was quick and easy to use and the price was great for an annual policy. We have used multitrip in the past and always found it the same. Hope that the service will be as good if we ever have to make a claim - thankfully, that hasn't happened yet!
Been with multitrip for 2 years. Had home insurance for 30 years, had car insurance for over 30 years. never had need to claim.
When a holiday deposit was booked with my partner this year for a P@O cruise it had to be cancelled for domestic reasons.
My partners son was very seriously wounded in a bomb blast in Afganisiton early this year..
P@O would not refund my deposit because I was not a direct member of the family !. Went as high as the MD but no joy.
My only recourse was to claim on my insurance for the deposit only. After some e mails which were the standard negative replies, I managed to speak to a member of staff who dealt with the claim.
This was not a run of the mill type of claim but eventually Multi trip paid out on what I hope will be a one off.
Because of the result of this claim I will be renewing my insurance again with Multitrip even though I hope I will never have to claim!.
My partners son has had extensive surgery on numerous occasions this year and is still dependant on a wheelchair but is progressing.
My family and I are heading away shortly. I was looking for a reasonably priced travel insurance. I received an outstanding price for the 4 of us and within 2 days, I had my documentation. Quick, easy and great value for money. Highly recommended.
I have just been notified of an automatic renewal of my policy, they have taken the money direct from my bank account without any contact with me. What is more the price is extremely high.
Found them on a price comparisson site last year and found it cheaper to re-do this the following year than to renew so watch out for that! Spoke to a really nice helpful lady who sorted it all out over the phone as the website was down.
I purchased an annual cover from multitrip last year and this year they decided to 'roll' it over without concent and just take money for it. If I wanted another years cover I'd ask for it!! Be careful when taking out as I'm sure many don't notice!
I needed no fuss insurance without having to pay too much. I found this company to be the best one I could find. Lets face it we don't want to pay more than we have to for something we really hope we don't need to use.
As I've only once had to claim, and that claim isn't yet settled, it's hard to comment fairly.
This claim , for cancellation on the day of departure due to the emergency hospitalisation of my partner's mother (who has since died), was initially refused, as she was not a blood relative and my partner, of six years standing, and I are not married.
However, after I took advice from Which? Legal Service and appealed, Travel Claims Services (not apparently Multitrip themselves???) have said that they will consider my claim as a goodwill gesture.
That was some weeks ago now and I still await a settlement.
If they now make me a reasonable offer, I would rate them 4 (not 5 because of the time taken and hassle to get a settlement).
If they continue to deny my claim or make an unreasonable offer, then the rating would be only 1.
As it is on-going, I'll give them the slight benefit of the doubt and a neutral 3 for the time being.
I believe the price is good and the insurance cover to a good level. I found the service very good when I unfortunately had to make a claim for delayed baggage last year. I trust there are no annoying exclusions that you only discover when problems arise.
Purchased Multi Trip Worldwide Insurance for my partner and I, I did check out other companies but found this to be the most suited and priced for our needs, as we are out of the country for more than 30 days, there are not many who can accommodate that requirement, only draw back was no free postal document.
We had automatic renewal the price was double and our 60 day max trip was cut to 31 days with us not being made aware luckily we read new policy and have now received a full refund with no problem only reason it got three stars
It seems fine. Easy to update etc. The advisor we needed to speak to was superb
The whole process of purchasing the multi trip insurance package was easy to process and the range of cover is excellent for anyone looking to ensure they are protected by insurance when traveling. I would highly recommend this company. My documents were posted out immediately and are now with my passport , definitely gives peace of mind when travellng.
I did wish to discuss the policy before accepting , however when I phoned I was just sent direct back to the website.
The website was easy and few questions making access easy
Multitrip did not contact me to remind me mu policy was expiring. I caled to check and they said they send e-mails out 6 weeks ahead and again a week ahead. They checked my e-mail which was correct but I never got either reminder and my policy expired. I asked them to explain how this happened as I want to be sure to get an e-mail reminder next year- but they said they didn't know!! So not great for retaining repeat business.
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