MultizoneAV.com reviews

Great deals at low prices.

My new Sony KDL52z4500.
I bught it on friday ang got it on Saturday afternoon. Very friendly and helpful staff.
Also cheap in comparison to some other websites.
Will buy again from them.

best price, best delivery, best service

This company is a shining example to the rest of the on-line suppliers. Website is easy to use, prices unbelievable, and delivery when stated. 5 stars well deserved

22 August 2012

Reply from Multizone Audio Visual

Hi Mr Eyles,

Thank you for the great feedback. We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

EXCELLENT

User friendly website. Competitive prices compared to other related retailers. Fast efficient service, all products arrived within their standard delivery timescale. Product info & reviews are extremely helpful when deciding on an individual purchase. Keep up the Excellent work

22 August 2012

Reply from Multizone Audio Visual

Hi Davis,

We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

excellent company i will use them again

I did a lot of research before buying my new samsung 3d tv. I had already ordered this through comet 2 weeks ago only to find it was out of stock with no supply date
I then found multizoneaudiovisual. I wasn't sure about using an Internet company I had not heard of but they had the model I wanted at a good price and feedback was good
Customer service was first class, delivery was arranged for the day that suited me and then they email me the day before to say that my order has been shipped with my delivery tracking number, I would definitely recommend them.

22 August 2012

Reply from Multizone Audio Visual

Hi Turner,

We are very thankful for your words of appreciation. We hope to continue providing top class service to our customers. Thank you for buying from us.

Regards,
Sales & Marketing
MultizoneAV

GREAT UNTIL I HAD A PROBLEM

I purchased Samsung BD-E6100 3D disc player. Price, communication and delivery was very good. My son a IT consultant endeavoued to install and found the procedure would not go past the language selection. MultizoneAv advised to contact Samsung customer support. Spent some time on the phone with them carrying out their checks and it was agreed that there was a fault. They suggested it could be a faulty remote and duly sent another to me.The fault still existed so I contacted Multizone and they arranged collection. I had transferred the batteries to the replacement remote and returned the original remote without the batteries. My mistake. Multizone claim that the player was not defective and the fault was mine in not having batteries in the remote or we were not pointing the remote at the player correctly. Knowing the time taken to try and get the player working and then with the guidance of Samsung this is complete nonsense. My contact at Multizone had told me they had conducted a factory reset and I believe this rectified the fault. They would not return the DVD player unless I paid the the £15 collection charge. £15 is not the end of the world but it leaves a bad and unfair experience.

16 August 2012

Reply from Multizone Audio Visual

Thank you for your feed backs for your recent purchase of a Samsung 3D Player. Originally we have delivered the player using free shipping to you and you have stated that you liked our service and we always strive to offer the highest quality service to all of our customers.

As you were having difficulty with the player we have offered you free collection and advised you that this is a chargeable collection if there is no fault found to the player.

Upon inspection we have unable to find any fault but we have noticed that there were no batteries inside the remote control. We placed new batteries in the remote and the machine functioned without any changes.

Your machine was not reset at all which has been confirmed and advised by our inspection team.

The collection charge of £15 was applicable as there was no fault found however out of courtesy we have returned the player to you at free of charge.

Regards,
Customer Service & Marketing Team
MultizoneAV

Great service

This was my first online purchase for a tv so I was a little worried about spending a lot of money with a company I have never heard of but I was really pleased with the price plus I got free delivery and I liked the way I could track my tv with the courier .

But the most important thing is that the tv (a Lg 47 inch led ) is brilliant ,easy to set up and a great picture

14 August 2012

Reply from Multizone Audio Visual

Hi Jeff,

Thank you for the great feedback. We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

Strongly recommended

I'm really glad with MultizoneAV products and they're pleasure to deal with, I have purchased several products with ease. The sales team really know the products they are selling giving the purchaser piece of mind that they will receive exactly what they are looking for. Delivery is fast and turns up when they say it will and its amazing. I've received my products with in 2 days as they mentioned the exact date.I will strongly recommend to any of one who're looking for good products and this is the site I can say.

29 June 2012

Reply from Multizone Audio Visual

Hello Mr Naidu Surisetty ,

We are glad you liked our service and recommended us. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

extremely professional customer services

not so sure I will be able to put in words how good MultizoneAV are in terms of pre- and post sales. Professionalism at its full extent of the word. Will consider to buy from them again.

28 May 2012

Reply from Multizone Audio Visual

Hi Ferdi Nando,

Thank you for the great feedback. We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

Player Is Awesome, Company Could Do Better

I bought a Toshiba BDX3200 Multi-Region but it took over two weeks to arrive and when it did it didn't seem to be able to play region A bluerays & there were no instructions as to how to set the blueray to multi-region. I complained to MultiZoneAV but, after some research on the internet the following day, established that the region code can be set by pressing 8520 from within the setup menu and selecting the appropriate region using the number keys (later confirmed by a MultiZoneAV reply). I also established that, whilst probably not the latest revision, the multi-region upgrade can be obtained freely and downloaded ... something the bill says I was charged about £50 for. And after all that it turns out that the player does actually seem to be very good, at least now I know how to switch regions and play my one and only Region A disk ... on the plus-side of paying for the upgrade I guess the player is still in warranty :)

My problem was really with MultiZoneAV themselves but in their defence their service, whilst not informative (I mean come on guys, how hard is to send a mail saying why you can't dispatch immediately?) & somewhat lengthy, was in some ways very good and their staff courteous & friendly. As I suggested in a slightly irate mail to the company, they should provide instructions to buyers of units such as this in the future because it simply isn't that obvious.

One final criticism is of the MultiZoneAV website, specifically the "Contact Us" website function which, when the "Send" button is clicked, gives no real indication that a message has been sent (using latest edition FireFox).

Would I use MultiZoneAV again? Yes though I'd be a bit more upfront in making sure I knew what I was in for ... if they would only improve their customer communication (keeping then customer up to date without the customer having to contact them first) they'd be a truly excellent company.

James Rocks (editor & founder Geekanology.com)

Excellent

I always do lots of research on line before buying to try and find the best price as well as a reputable supplier. Multizone were both, offering the best price for my new Panasonic 3D TV, plus blu ray, stand and sound bar.
They were very helpful on the phone and kept me fully informed with my order. They only miss out on 5 stars as the sound bar turned out to be out of stock after I had ordered it, but they did phone and tell me. Overall great service, great price and quick delivery. Thanks Multizone.

25 April 2012

Reply from Multizone Audio Visual

Hi Mr Bender,

Thank you for the great feedback. We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

An example to other web retailers

I purchased a 37" Sony TV from Multizone AV, it arrived at the agreed time but was damaged in transit. I called the customer service team who arranged for a next day swap and even agreed to give me a different model (40") at a lower price. They showed flexibility in allowing me to change the delivery address to my place of work, even though this is not their policy. All in all a good experience and I will be looking to this company for my next home entertainment purchase. Good work guys!

30 March 2012

Reply from Multizone Audio Visual

Hi Mr Lennox,
Thank you for your kind words. We hope to serve you again in the future. Enjoy your purchase.

Regards,
Sales & Marketing
MultizoneAV

Can't fault the service

I was very impressed.I ordered my TV on Wednesday, was phoned later in the day and added a wall bracket to the order - having forgotten to include originally. They matched a sale price I had found online from a local retail outlet and both arrived on Friday. Excellent service.
Vivienne Johnson (Guildford)

20 March 2012

Reply from Multizone Audio Visual

Hi Vivienne,

Thank you for your feedback. We are glad you liked our service.

Regards,
Sales & Marketing
MultizoneAV

Great service & price

Ordered a new hard drive recorder and skype camera at a great price. It arrived very quickly and I was impressed to get a follow up phonecall from Multizone checking that we were happy with our purchase - I'm not sure I've ever had a follow up call with an internet purchase. I'll definitely recommend Multizone to my friends.

08 March 2012

Reply from Multizone Audio Visual

Aileen,
Thank you for the great feedback. We are glad you liked the service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

Outstanding 5 Star Service

Just received my TV purchase today (Tuesday) having ordered on Saturday. Simply wonderful service including confirmatory emails as to purchase and delivery dispatch and arrival. Bespoke delivery too by Multizone with a call from the driver telling me the exact time of delivery. I have simply never come across a firm like this before who act in a model way that others should strive to copy. Totally pleased, totally amazed! Thanks so much.

Peter Bailey
East Sussex

29 February 2012

Reply from Multizone Audio Visual

Mr Bailey,
Thank you very much for your kind words. We are glad you liked our service and we hope to serve you again in the near future. Enjoy your purchase.

Regards,
Sales & Marketing
MultizoneAV

Excellent Product

just received my bluray as requested. I will come back to multizoneav for my tv soon. I will recommend multizone to anyone.

24 February 2012

Reply from Multizone Audio Visual

Mr Camp,
Thank you for the 5 star review and for recommending us.

Regards,
Sales & Marketing
MultizoneAV

The perfect WEB purchase

Multizone are a pleasure to deal with, I have purchased several products with ease. The sales team really know the products they are selling giving the purchaser piece of mind that they will receive exactly what they are looking for. Delivery is fast and turns up when they say it will. You receive a confirmation call to say your order has been shipped you can't go wrong purchasing from Multizone I wouldn't go anywhere else on the net and the price is excellent to.

24 February 2012

Reply from Multizone Audio Visual

Mr Turner,
Thank you for this great feedback. We are glad you liked our service. We will be more than happy to help if you require any assistance in setting up/ installing the products. We hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

Exceptional 5 STAR

called to order a 3d tv end up buying a 3d tv package all delivered and working perfectly. Thanks guys

24 February 2012

Reply from Multizone Audio Visual

Hi Mark,
Thank you for the kind words. Please do not hesitate to get in touch if you needed any help.

Regards,
Sales & Marketing
MultizoneAV

10 out of 10 m..a pleasure to do business with

i cant speak too highly about this company,i rang to see about new 3d tv etc and was given great information ,everything from ordering to delivery was 10 out of 10...will use this site again and will recommend to others.. Just like to add that i have just purchased a surround sound system and another tv ,i recieved the same excellent service as before ..this company seems to give priority to the customers needs instead of a quick profit ..i will be buying all my electrical items from MULTIZONE in future .. 10 out of 10

17 February 2012

Reply from Multizone Audio Visual

Hi Sean,
Many thanks for the great review. We take pride in our service and are glad you found us helpful. Enjoy your purchase and we will look forward to serving you again.

Regards,
Sales & Marketing
MultizoneAV

Such great service

I have nothing but positive things to say about MultizoneAV. Having had a few weeks of troubles trying to buy a particular model of TV online, and having various retailers tell me it was in stock, take payments and then inform me it wasn't in stock and be very unhelpful, I stumbled across MultizoneAV. From start to finish they were most helpful, and when I explained that I knew what I want, they went out of their way to get hold of it for me. I would certainly reccomend them to everyone and will definitely use them in the future, can't talk highly enough!

16 February 2012

Reply from Multizone Audio Visual

Bryan,
Thank you very much for your kind words. We are glad you found out service helpful. We will look forward to serving you again in the future.

Regards,
Sales & Marketing
MultizoneAV

All good

order received. I am happy thank you

16 February 2012

Reply from Multizone Audio Visual

Chris,
Thank you very much for your feedback. Enjoy your purchase!

Regards,
Sales & Marketing
MultizoneAV

Excellent service, very quick delivery

will recommend

13 February 2012

Reply from Multizone Audio Visual

Hi,
Thank you for very much for your feedback.

Regards,
Sales & Marketing
MultizoneAV

Nearly Perfect Service

I ordered and received my new Sony HD hard drive recorder very quickly and was impressed with the excellent price - if it hadn't been for a strange phone call from customers services after 3 days, it would easily have been 5 stars. They rang me and asked several 'security' questions and wondered if I would prefer to have express delivery, which would be the day after next for an extra £10 - I declined as I was not in a hurry and hey - presto it arrived the next day, prompting me to ring Multizone and verify if I had had a hoax call trying to get my personal details; I am glad to say it was a genuine call, if a bit odd.
Otherwise I was very impressed.

13 February 2012

Reply from Multizone Audio Visual

Mr Gridley,
Thank you very much for your feedback. Our call back was only to ensure everything is in order before the goods are dispatched. This is a uniform procedure carried out for all our customers. It is only a measure to provide best and quick service.
We do hope to serve you again in the future to turn this into a 5 star review.

Regards,
Sales & Marketing
MultizoneAV

Excellent

Ordered product had a call to confirm my order. Goods delivered very next day. Good job multizoneav. I recommend them to all the online buyer just because of their service & on time delivery. Again well done multizoneav for your best service.

13 February 2012

Reply from Multizone Audio Visual

Hi Mr Taylor,
Thank you for the great review. We are glad you liked our service and recommend us.
We hope to serve you again in the near future.

Regards,
Sales & Marketing
MultizoneAV

Excellent customer service

From first contact to delivery service was first class. All issues dealt with promptly

13 February 2012

Reply from Multizone Audio Visual

Hi Mr Pearson,
Thank you for your kind words. We hope to serve you again in the future. Enjoy your purchase.

Regards,
Sales & Marketing
MultizoneAV

very good

Easy to order, good price, delivered efficiently, pleased with the product.

13 February 2012

Reply from Multizone Audio Visual

Hi Hargrave,
Thank you for your feedback. We are glad you liked our service.

Regards,
Sales & Marketing
MultizoneAV

Avoid Them Like the Plague

Saw a TV on Multizoneav website and decided to pick it from their Home Cinema store @ 58-60 East Walk, East Gate Shopping Centre, Basildon Essex, SS14 1HE. No problem with the purchase they were very friendly to take my money in Store.

Problem started after 10 days of purchase. TV was emitting a humming noise from the back of the TV while in stand by mode. Didn't want to use the TV any more in case it gets worse. So I thought because the TV is only 10 days old I would have no problem of getting a replacement or refund.

How wrong was I, When I went to their store where I paid for the TV they decided to check the fault and TV was not making any noise so I asked them to keep the TV overnight and check it properly for me, Store Manager refused saying he is not insured to keep the TV in the store then he wanted £80 for the Sony to check the TV again this is 10 days old TV and I refused.

And it got worse then the store manager said because I saw this TV on multizoneav.com it has nothing to do with the HomeCinema Store, which was another lie, it clearly says on their website multizoneav.com is a division of Home Cinema store and I paid for the TV in store not online. Again they never mentioned anything when they took my payment IN STORE when I bought the TV.

So when I asked for the multizoneav.com office address they refused to give it to me. Then they wanted me to write them an email with what the problem is I found that insulting why they can't listen to me while I am standing in front of them in their store where I paid for the TV.

Store has a don't care not bothered attitude, will never purchase or recommend them to any one.

Now I am stuck with 10 day old faulty TV

By the way multizoneav.com, Home cinema store and HCS direct have same store address. Check it your self online.

Rohit Kumar found this review useful

16 February 2012

Reply from Multizone Audio Visual

Mr Dhillon,
You came in the store on February 9 when the Television was tested in front of you for 40 minutes till you were satisfied that there was no fault. The choice of sending the Television to Sony service centre was given to you which you refused. We take full responsibility of products we sell, and if any fault would have been seen, the television would be replaced.

Regards,
Sales & Marketing
MultizoneAV

very good

my goods has arrived as per request well done Multizone for you wonderful service will shop more.

06 February 2012

Reply from Multizone Audio Visual

Hi Lloyd,
We are glad that you liked our service and are keen to shop more. We look forward to serving you again soon.

Regards,
Sales & Marketing
MultizoneAV

Excellent value and service!

I phoned the company to discuss my plan to upgrade my TV and audio system. The customer service I received was first class, giving me plenty of options but listening to my needs and budget to give honest and clear advice. I ordered the equipment which arrived on the day stated. One item was damaged but this was the fault of the courier service. I needed some technical help when setting up and I was very pleased with the intelligent and patient responses to my questions. I shall definitely make this company my first port of call for future purchases!

02 February 2012

Reply from Multizone Audio Visual

Mr Chapple,
We are glad you liked our service and recommend us. We hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

Excellent service!!

Very quick delivery, Best website on the internet to buy tv's. 10/10 for customer service! Keep up the good work MultizoneAV!!

02 February 2012

Reply from Multizone Audio Visual

Mr Cameron,
Thank you for the great feedback. We hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV

Excellent buying experience

Best price, easy on-line ordering from logical and clear website, telephone followup, and quick delivery - perfect !

02 February 2012

Reply from Multizone Audio Visual

Mr Gundry,
Thank you very much! Enjoy your purchase.

Regards,
Sales & Marketing
MultizoneAV

Great Customer Service

I don't usually write reviews, but on this occasion I’ll make an exception. The service I received from Multizone was first class; the sales rep whom I dealt with was most helpful and patient. My order was tracked from beginning to end, I even received a telephone call on the day to advise of my delivery status.

Many thanks

PS - The tv I purchased ticks all the boxes

19 January 2012

Reply from Multizone Audio Visual

Mrs Jackson,
We thank you for taking out time to write a review for us. It gives us immense joy to hear that you liked our service. We hope you enjoy your new Television.

Regards,
Sales & Marketing
MultizoneAV

Great service. pleasant and helpful

Rang me prior and after delivery. helpful and informative.
Would not be hessitant to recommend.

18 January 2012

Reply from Multizone Audio Visual

Mark,
We are glad you liked the service. Thank you for recommending us!
We hope you enjoy your purchase.

Regards,
Sales & Marketing
MultizoneAV

Exemplary

A pleasure to deal with. They were competitive, personal were well versed and knowledgable. I dealt with Iain and Karan and their customer service was exemplary. I shall certainly be contacting Multizone for my next purchase

17 January 2012

Reply from Multizone Audio Visual

Mr Evans,
We thank you for your kind words. We look forward to serving you again.

Regards,
Sales & Marketing
MultizoneAV

Excellent Service

Our lovely new tv arrived days earlier than we even expected so very happy.

16 January 2012

Reply from Multizone Audio Visual

Mr Grey,
We are glad you liked our service. Thank you very much your review!

Regards,
Sales & Marketing
MultizoneAV

excellent in all respects

order arrived as per telephone confirmation and in excellent condition.
I was kept up to date on order tracking and was able to make arrangements to receive the item without having to wait around all day.
Excellent customer service - no hesitation in using again or recommending. Many thanks

13 January 2012

Reply from Multizone Audio Visual

Mr Stretton,
Thank you for taking out time to write a review for us. We are glad you liked the service and recommend us.

Regards,
Sales & Marketing
MultizoneAV

3D TV

Really impressive service and communication. Will not hesitate to contact for future purchases.
Well done Ian, brilliant Customer Service.

11 January 2012

Reply from Multizone Audio Visual

Mr Moore,
Thank you very much for your kind words.

Regards,
Sales & Marketing
MultizoneAV

Fast delivery and good communication

Fast delivery and good communication.

11 January 2012

Reply from Multizone Audio Visual

Mr Friend,
Thank you very much. Enjoy your purchase!

Regards,
Sales & Marketing
MultizoneAV

A good choice

Good price. Ordering process easy. Arrived in good time. I particularly appreciated the calls from the company to check all was okay. Will look at Multizone first when looking to replace other AV equipment.

11 January 2012

Reply from Multizone Audio Visual

Mr McAllister,
Thank you very much for your kind words. Customer Service is most important to us! We look forward to serving you again in the future.

Regards,
Sales & Marketing
MultizoneAV

Amost, but fell at the last hurdle

Great price and all went well until the end. Still - gave me a good blog subject - http://www.causerelatedlearning.co.uk/customer-service-little-things-really-matter/

11 January 2012

Reply from Multizone Audio Visual

Mr Lock,
At MultizoneAV we aim to provide the best service to our customers. We hope to serve you again in the future so we can convert this 4 star review into 5 stars next time.

Regards,
Sales & Marketing
MultizoneAV

Excellent service

Found site on Pricerunner for the TV I'd decided on. Easy to navigate website - although a bit more info on products would be better - and purchased easily enough through Paypal. Got a call to say all was ok with order and asking if I needed anything else which was a nice touch in this technological age! Product arrived in good time and in perfect condition. Well recommended company and very impressed with service. Well done!

06 January 2012

Reply from Multizone Audio Visual

Mr Lessman
Glad you found the site user friendly and easy to navigate. Your feedback is very important to us and has been taken on board. Enjoy your purchase and please do not hesitate to phone us for any questions you might have in setting up the product. We look forward to serving you again.

Regards,
Sales & Marketing
MultizoneAV