MultizoneAV.com reviews

MultizoneAV.com reviews

Good
8.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
88 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great deals at low prices.

My new Sony KDL52z4500.
I bught it on friday ang got it on Saturday afternoon. Very friendly and helpful staff.
Also cheap in comparison to some other websites.
Will buy again from them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

best price, best delivery, best service

This company is a shining example to the rest of the on-line suppliers. Website is easy to use, prices unbelievable, and delivery when stated. 5 stars well deserved
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Mr Eyles,

Thank you for the great feedback. We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

EXCELLENT

User friendly website. Competitive prices compared to other related retailers. Fast efficient service, all products arrived within their standard delivery timescale. Product info & reviews are extremely helpful when deciding on an individual purchase. Keep up the Excellent work
Multizone Audio Visual

Reply from Multizone Audio Visual


Hi Davis,

We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

GREAT UNTIL I HAD A PROBLEM

I purchased Samsung BD-E6100 3D disc player. Price, communication and delivery was very good. My son a IT consultant endeavoued to install and found the procedure would not go past the language selection. MultizoneAv advised to contact Samsung customer support. Spent some time on the phone with them carrying out their checks and it was agreed that there was a fault. They suggested it could be a faulty remote and duly sent another to me.The fault still existed so I contacted Multizone and they arranged collection. I had transferred the batteries to the replacement remote and returned the original remote without the batteries. My mistake. Multizone claim that the player was not defective and the fault was mine in not having batteries in the remote or we were not pointing the remote at the player correctly. Knowing the time taken to try and get the player working and then with the guidance of Samsung this is complete nonsense. My contact at Multizone had told me they had conducted a factory reset and I believe this rectified the fault. They would not return the DVD player unless I paid the the £15 collection charge. £15 is not the end of the world but it leaves a bad and unfair experience.
Multizone Audio Visual

Reply from Multizone Audio Visual

Thank you for your feed backs for your recent purchase of a Samsung 3D Player. Originally we have delivered the player using free shipping to you and you have stated that you liked our service and we always strive to offer the highest quality service to all of our customers.

As you were having difficulty with the player we have offered you free collection and advised you that this is a chargeable collection if there is no fault found to the player.

Upon inspection we have unable to find any fault but we have noticed that there were no batteries inside the remote control. We placed new batteries in the remote and the machine functioned without any changes.

Your machine was not reset at all which has been confirmed and advised by our inspection team.

The collection charge of £15 was applicable as there was no fault found however out of courtesy we have returned the player to you at free of charge.

Regards,
Customer Service & Marketing Team
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great service

This was my first online purchase for a tv so I was a little worried about spending a lot of money with a company I have never heard of but I was really pleased with the price plus I got free delivery and I liked the way I could track my tv with the courier .

But the most important thing is that the tv (a Lg 47 inch led ) is brilliant ,easy to set up and a great picture
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Jeff,

Thank you for the great feedback. We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Strongly recommended

I'm really glad with MultizoneAV products and they're pleasure to deal with, I have purchased several products with ease. The sales team really know the products they are selling giving the purchaser piece of mind that they will receive exactly what they are looking for. Delivery is fast and turns up when they say it will and its amazing. I've received my products with in 2 days as they mentioned the exact date.I will strongly recommend to any of one who're looking for good products and this is the site I can say.
Multizone Audio Visual

Reply from Multizone Audio Visual

Hello Mr Naidu Surisetty ,

We are glad you liked our service and recommended us. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

extremely professional customer services

not so sure I will be able to put in words how good MultizoneAV are in terms of pre- and post sales. Professionalism at its full extent of the word. Will consider to buy from them again.
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Ferdi Nando,

Thank you for the great feedback. We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Player Is Awesome, Company Could Do Better

I bought a Toshiba BDX3200 Multi-Region but it took over two weeks to arrive and when it did it didn't seem to be able to play region A bluerays & there were no instructions as to how to set the blueray to multi-region. I complained to MultiZoneAV but, after some research on the internet the following day, established that the region code can be set by pressing 8520 from within the setup menu and selecting the appropriate region using the number keys (later confirmed by a MultiZoneAV reply). I also established that, whilst probably not the latest revision, the multi-region upgrade can be obtained freely and downloaded ... something the bill says I was charged about £50 for. And after all that it turns out that the player does actually seem to be very good, at least now I know how to switch regions and play my one and only Region A disk ... on the plus-side of paying for the upgrade I guess the player is still in warranty :)

My problem was really with MultiZoneAV themselves but in their defence their service, whilst not informative (I mean come on guys, how hard is to send a mail saying why you can't dispatch immediately?) & somewhat lengthy, was in some ways very good and their staff courteous & friendly. As I suggested in a slightly irate mail to the company, they should provide instructions to buyers of units such as this in the future because it simply isn't that obvious.

One final criticism is of the MultiZoneAV website, specifically the "Contact Us" website function which, when the "Send" button is clicked, gives no real indication that a message has been sent (using latest edition FireFox).

Would I use MultiZoneAV again? Yes though I'd be a bit more upfront in making sure I knew what I was in for ... if they would only improve their customer communication (keeping then customer up to date without the customer having to contact them first) they'd be a truly excellent company.

James Rocks (editor & founder Geekanology.com)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent

I always do lots of research on line before buying to try and find the best price as well as a reputable supplier. Multizone were both, offering the best price for my new Panasonic 3D TV, plus blu ray, stand and sound bar.
They were very helpful on the phone and kept me fully informed with my order. They only miss out on 5 stars as the sound bar turned out to be out of stock after I had ordered it, but they did phone and tell me. Overall great service, great price and quick delivery. Thanks Multizone.
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Mr Bender,

Thank you for the great feedback. We are glad you liked our service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

An example to other web retailers

I purchased a 37" Sony TV from Multizone AV, it arrived at the agreed time but was damaged in transit. I called the customer service team who arranged for a next day swap and even agreed to give me a different model (40") at a lower price. They showed flexibility in allowing me to change the delivery address to my place of work, even though this is not their policy. All in all a good experience and I will be looking to this company for my next home entertainment purchase. Good work guys!
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Mr Lennox,
Thank you for your kind words. We hope to serve you again in the future. Enjoy your purchase.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Can't fault the service

I was very impressed.I ordered my TV on Wednesday, was phoned later in the day and added a wall bracket to the order - having forgotten to include originally. They matched a sale price I had found online from a local retail outlet and both arrived on Friday. Excellent service.
Vivienne Johnson (Guildford)
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Vivienne,

Thank you for your feedback. We are glad you liked our service.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great service & price

Ordered a new hard drive recorder and skype camera at a great price. It arrived very quickly and I was impressed to get a follow up phonecall from Multizone checking that we were happy with our purchase - I'm not sure I've ever had a follow up call with an internet purchase. I'll definitely recommend Multizone to my friends.
Multizone Audio Visual

Reply from Multizone Audio Visual

Aileen,
Thank you for the great feedback. We are glad you liked the service. Enjoy your purchase and we hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Outstanding 5 Star Service

Just received my TV purchase today (Tuesday) having ordered on Saturday. Simply wonderful service including confirmatory emails as to purchase and delivery dispatch and arrival. Bespoke delivery too by Multizone with a call from the driver telling me the exact time of delivery. I have simply never come across a firm like this before who act in a model way that others should strive to copy. Totally pleased, totally amazed! Thanks so much.

Peter Bailey
East Sussex
Multizone Audio Visual

Reply from Multizone Audio Visual

Mr Bailey,
Thank you very much for your kind words. We are glad you liked our service and we hope to serve you again in the near future. Enjoy your purchase.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent Product

just received my bluray as requested. I will come back to multizoneav for my tv soon. I will recommend multizone to anyone.
Multizone Audio Visual

Reply from Multizone Audio Visual

Mr Camp,
Thank you for the 5 star review and for recommending us.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The perfect WEB purchase

Multizone are a pleasure to deal with, I have purchased several products with ease. The sales team really know the products they are selling giving the purchaser piece of mind that they will receive exactly what they are looking for. Delivery is fast and turns up when they say it will. You receive a confirmation call to say your order has been shipped you can't go wrong purchasing from Multizone I wouldn't go anywhere else on the net and the price is excellent to.
Multizone Audio Visual

Reply from Multizone Audio Visual

Mr Turner,
Thank you for this great feedback. We are glad you liked our service. We will be more than happy to help if you require any assistance in setting up/ installing the products. We hope to serve you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

10 out of 10 m..a pleasure to do business with

i cant speak too highly about this company,i rang to see about new 3d tv etc and was given great information ,everything from ordering to delivery was 10 out of 10...will use this site again and will recommend to others.. Just like to add that i have just purchased a surround sound system and another tv ,i recieved the same excellent service as before ..this company seems to give priority to the customers needs instead of a quick profit ..i will be buying all my electrical items from MULTIZONE in future .. 10 out of 10
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Sean,
Many thanks for the great review. We take pride in our service and are glad you found us helpful. Enjoy your purchase and we will look forward to serving you again.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Such great service

I have nothing but positive things to say about MultizoneAV. Having had a few weeks of troubles trying to buy a particular model of TV online, and having various retailers tell me it was in stock, take payments and then inform me it wasn't in stock and be very unhelpful, I stumbled across MultizoneAV. From start to finish they were most helpful, and when I explained that I knew what I want, they went out of their way to get hold of it for me. I would certainly reccomend them to everyone and will definitely use them in the future, can't talk highly enough!
Multizone Audio Visual

Reply from Multizone Audio Visual

Bryan,
Thank you very much for your kind words. We are glad you found out service helpful. We will look forward to serving you again in the future.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nearly Perfect Service

I ordered and received my new Sony HD hard drive recorder very quickly and was impressed with the excellent price - if it hadn't been for a strange phone call from customers services after 3 days, it would easily have been 5 stars. They rang me and asked several 'security' questions and wondered if I would prefer to have express delivery, which would be the day after next for an extra £10 - I declined as I was not in a hurry and hey - presto it arrived the next day, prompting me to ring Multizone and verify if I had had a hoax call trying to get my personal details; I am glad to say it was a genuine call, if a bit odd.
Otherwise I was very impressed.
Multizone Audio Visual

Reply from Multizone Audio Visual

Mr Gridley,
Thank you very much for your feedback. Our call back was only to ensure everything is in order before the goods are dispatched. This is a uniform procedure carried out for all our customers. It is only a measure to provide best and quick service.
We do hope to serve you again in the future to turn this into a 5 star review.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent customer service

From first contact to delivery service was first class. All issues dealt with promptly
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Mr Pearson,
Thank you for your kind words. We hope to serve you again in the future. Enjoy your purchase.

Regards,
Sales & Marketing
MultizoneAV
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

very good

Easy to order, good price, delivered efficiently, pleased with the product.
Multizone Audio Visual

Reply from Multizone Audio Visual

Hi Hargrave,
Thank you for your feedback. We are glad you liked our service.

Regards,
Sales & Marketing
MultizoneAV

Multizone Audio Visual Details

About this company

Electrical specialists MultizoneAV.com offer great prices on a huge range of products. Give us a call on 0844 875 2445 to discover how much you could save with our great deals.

Visit MultizoneAV.com

Contact information

Call us on: 01268202200
We live here: 58-60 East Walk
SS14 1HE Basildon
United Kingdom

Category

MultizoneAV.com is ranked 19 out of 54 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.