Music Matter reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Item arrived on time

Not much to say at this point. I did try contacting the company because there was an error on their website which stopped me buying. I could not check out from the basket because the website claimed I had not made some required choices. There were none. I have no idea what the choices would have been because the microphone I bought only comes in one colour. However I found if I clicked checkout from the main page I circumvented the basket and it allowed me to checkout properly. I did contact them saying I was ready to buy and could they fix it or tell me how to check out but I worked it out and in any case didn't get any response from them that I know of. So I have downrated my experience from 5 to 3 stars. The buying experience apart from the poor communication was fine, and the courier they use found my address where others fail. Will consider using again.

Update: I did get a prompt response from the retailer following my comments. As there was probably some kind of technical issue and uncertain where this occurred (possibly my side) I have upped the rating. Overall I am happy with the attention to customer service. I contacted them via their online form and I know from experience this method is not always 100% reliable.
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