Musicroom reviews

Musicroom reviews

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6.8
from 0 - 10
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7 Trustpilot review(s)
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Great selection, good value, really fast service

I've used Musicroom twice now and will be very happy to use them again in the future. They've got a wide selection of sheet music and many pieces have approximate difficulty ratings, which is really helpful for guidance. It's clear what instruments a piece is for. I ordered some Brahms waltzes which said they were "printed to order, allow five working days", and was delighted to receive them the next day. Speaking of which, it is _brilliant_ to be able to order something that you wouldn't necessarily be able to find in print.

Not five stars because searching was a little bit iffy (searching for "violin waltzes" didn't work terribly well), and I would have liked options like I've seen on other sites to narrow down search results by composer. But I was able to find what I wanted, and in all other respects they are great. Thanks!
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Gode priser - langsom levering

Musicroom har et stort udvalg af noder og gode priser. Derfor har jeg handlet der flere gange. Man skal dog være indstillet på, at der går en rum tid, før man modtager sine noder.

Man skal være klar over, at selvom der står 'usually ships within 24 hours' så bliver noderne ikke nødvendigvis sendt med det samme.

Jeg anvender kun Musicroom som anden-prioritet, hvis prisen er lav eller jeg ikke kan finde det jeg skal bruge andre steder.
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Fast service

The book I ordered was shipped in a couple of days. Happy to use them again
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Good Sheet music

I ordered from this site and received my sheet music in perfect condition. The only thing I would recommend is that they ship it in a more timely manner. Fortunately, they kept me informed about the time it was taking to acquire items from my order, so would give the higher rating due to good communication about this.
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Godt produkt-udvalg, fin hjemmeside, men ingen ordresupport

Jeg har været meget glad for musicroom's store udvalg af digitale og trykte noder, for den brugervenlige hjemmeside, og for de leverede produkter. Men den 26/7 fik jeg for første gang brug for deres kunde/ordre-support, og det resulterede i en 100 % negativ oplevelse:

En såkaldt "video-instruktion" jeg havde købt (ordre nr.2562042) kunne ikke afspilles, angiveligt på pga. "licensproblemer". Netop det problem var omtalt på musicrooms support-side ("Videoinstruktions FAQ"), sammen med letforståelige instrukser om afhjælpning. Der var flere løsningsmuligheder, som alle var nemme at afprøve, men ingen af dem løste problemet - heller ikke på andre computere. Også den situation var omtalt på support-siden: Så skulle man udfylde og indsende en kontakt-formular med beskrivelse af problemet. Det gjorde jeg, men fik ingen reaktion. I de efterfølgende knap 4 uger sendte jeg musicroom 3 e-mails med beskrivelse af den mangelfulde ordre. Den sidste mail sendte jeg til flere relevante musicrooms e-mail adresser ('service', 'orders', 'info'), men fik stadig ingen reaktion (heller ikke i mine spam- mailbokse). I den sidste mail oplyste jeg musicroom om, at hvis ikke jeg hørte fra dem inden 48 timer ville jeg indeberette min dårlige oplevelse til TrustPilot. Det gør jeg hermed.

Synd og skam at en virksomhed med så gode og tilgængelige produkter behandler sine kunder så uprofessionelt ringe.
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Både godt og skidt

Har bestilt gentagne gange hos musicroom. Det er et lotteri hver gang! Nogle gange modtager jeg varene, andre gange aldrig! Hver gang jeg ikke modtager dem, får jeg dog samtlige penge retur. Det er dog meget irriterende ikke at modtage varer og samtidig have mange penge ude at flyve! Er gået væk fra at bestille over nettet, og i stedet købe i deres butikker (Denmark Street!!) i London. Det er billigt... hvis man får varene ;)
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købte en undervisnings bog derinde. intet problem med betaling. forholdsvis lang leveringstid ca 2 uger

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Musicroom Details

About this company

The biggest selection of sheet music, scores, songbooks, music books, tutor methods, DVDs, software & musical instruments & accessories. Shop on the most reputable musician’s site. Free UK delivery, worldwide shipping, money-back guarantee.

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