After 10 years and a loss of thousands of points I unsubscribed with the subject line:
"You've become dishonest as ever in avoiding awarding points."
I clean cookies, log in my account before taking up offers, take offers in "one fluid motion" as they suggest etc but nothing, many points-offers got mysteriously lost!! EVEN IF the 5p reward email get rewarded so it means cookies work well, just their tracking sys is not working, they "can't see my clicks in their sys" or more probably THEY DON'T WANT to award you the extra points!
Customer service in very dismissing and I really got fed up, I formally complained but I was ignored.
Note it is part of a large group tmnmedia.com, who by the way don't care as well since they did not even reply to my further complaint.
If you do register and you experience your first loss of points perhaps just continue to take-click the 5-points reward mail, with 3000points you get £20 in about 2 years. I can't stand even to do this with them now!
Despite mutiple contacts with 'Gemma' actually called Kaushil my mutualpoints are failing to register. This is not just on click events and therefore 'lost' cookies but on registrations also.
I suspect that by not giving me my earned points someone is getting rich? Perhaps this si not known to the company Mutualpoints? There is no way of telling them, the staff that control the emails are certainly not passing this on.
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