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Mutualpoints - Getting rich by not paying out

Despite mutiple contacts with 'Gemma' actually called Kaushil my mutualpoints are failing to register. This is not just on click events and therefore 'lost' cookies but on registrations also.
I suspect that by not giving me my earned points someone is getting rich? Perhaps this si not known to the company Mutualpoints? There is no way of telling them, the staff that control the emails are certainly not passing this on.
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