This website has the WORST custmer service going. They use fake advertising to lure you in. I was sent an email offering 20% off new stock with no small print attached and yet when you try to use the code they say oh it's only certain brands. Hardly any when they sent me the brands available. The 'customer service' assistant was rude and off hand in her emails and clearly couldn't give two hoots about the customer. She didn't read my emails properly or address the issues at hand. In the end when I said she was in breach of advertising standards and cut and pasted the offer that was sent to me- she just ignored my emails. Do not shop with this sub-standard website. I have ordered from them about four times and each time had a different issue and rude, off hand from the 'customer service ' girl. There are so many bad reviews for them on the net for poor service. Go to Net a Porter instead- different class!!!
I returned some items following their stated policies ie. requesting the 'ARN' on-line and sending back within 7 days of receipt but 3 weeks after posting I am still waiting for the refund. The status of the return has been 'Goods received awaiting refund' for over 2 weeks and I sent 2 e:mails asking when this will actually be processed, but I did not have the courtesy of a response to either. I have now telephoned Customer Services and have been told the refund is scheduled for processing today, which is a bit of a co-incidence! When I questioned why it takes so long to process as this delay is unacceptable I was simply told they receive a lot of returns and each is processed in the order received! Given other comparable websites process refunds within a couple of days of receipt of goods there is no justification for this to take 3 weeks other than a cash benefit to the supplier which is wholly unacceptable.
The negative reviews on here have made me very aware of how the internet distorts things. I've shopped at this site for a few years now and never had a problem - get a 20 per cent discount shopping day for being a reasonably good customer etc which is more than you get on net-a-porter. I'd recommend them to a friend interested in fashion. And if you're in the US why think you'll get free returns? I wouldn't be so stupid if I shopped on a US site.
Returned some items do to faulty craftsmanship. Company refused to refund my shipping and duties/custom fees. Customer service is much better on competitive sites. Would not shop again, only to avoid the arrogance I received from their customer service reps. FIRST EMAIL WAS NEVER ANSWERED.
I bought some boots using a loyalty dioscount & they didnt fit. They swapped them for a totally different pair (colour & size) for no charge despite the fact it was outside their agreed returns period. A class act.
Shopped many times on this site.
Helps in monitoring trends and planning my wardrobe. Excellent photography and descriptions and useful info on sizing. Lovely range of brands and products.
Service is great - swift, and easy to track.
The one time I needed to return goods there was no problem.
I have been using My Wardrobe.com for many years now and can not say enough about them. Always found their customer service team to be helpful.... even going so far as to locate a jacket direct from the designer when it had sold out on their website. It's these little touches that make My Wardrobe.com stand out from the rest. Clothes are always up to the minute, fantastic quality and beautifully packaged!
I wanted to buy a pair of boots on the my-wardrobe site. I emailed their customer service several times to get sizing information but there was no reply. Their customer services phone number is also never answered and if you leave a message they don't call you back. Finally I managed to get sizing information from the designer and went to order the boots only to find the price had been raised by £66 overnight!!!!!!! After many calls to customer service I finally managed to get through to an agent who claimed that their prices ARE NEVER raised. I pointed out that all the shopping comparison sites such as shopstyle.co.uk and telegraph fashion and polyvore were still showing the original price. She refused to honour that price. I am so annoyed that due to their slow customer service responses about sizing I missed out on my boots. I have received much much better customer service from other designer shopping websites such as net-a-porter. I will never order from my-wardrobe.
Was interested in buying burberry shoes i couldn't find any where els and was given 75 dollars off for my frist purchase of 300 (dollars). when finally checking out to make my purchase the price posted on check out was 295 on the shoes (354 prior) so discount wasn't give (strike one). chose diff shoes so discount was given this time shoes(burberry still)came out to 350 (thats when i found out they where in the uk because of the duty and customs charge). Double check my order everything billing and shipping was right since u live in the U.S.(CA) got payment conformation, hours later got a letter that they couldn't process my order checked my cc and payment processing. Got an email and they couldn't tell me what the problem but i should now use paypal(strike2). Emailed back no answer checked cc again payment in process.so finally after emailing twice no answer, i decide to call and to my surprise number does not exists(strike3). I dont know how its suppose to be a good website but if this site is not fake why cant i be told the issues with making payment to correct them and having issues calling them i know international (good thing for google). If your products are real paying that much still deserves better services then what i got. BE AWARE NOT MATTER WHAT THEY SAY SEEMS LIKE A FAKE ,AND BE AWARE OF ISSUES IF BUYING IN THE U.S. If real lack of answers you lost a great customer.
Ordered some UGGs for the missus for her birthday. They were on sale at a great price, also had option to have them wrapped at no extra cost. Despatched quickly, really well presented box and bag, and she was very happy with the boots. Couldn't ask for anything more.
I had a terrible time with these people. I live in the US. Their home page blatantly posts "free returns," on their home page. Are you kidding me? My return was very expensive by the time I paid the shipping and customs. I could have paid much more if I wanted to return the stuff secured with tracking. I did my best to explain to them that the internet has gone global. There are other countries over there (stylebop.com, topshop.com) that do not mislead customers this way. I don't remember the brands, but I was not impressed by the merchandise.
I ordered a beautiful dress and unfortunately the size I wanted was not in stock but they were so helpful and suggested alternative styles or refund. I took my chances and went a size smaller - unfortunately this was wishful thinking on my part ! But the returns process could not have been simpler ( and it was free!) - the money was back in my a/c very quickly (unlike many online retailers !). The dress arrived beautifully packaged and really was a stunning item , they carry lots of beautifully made clothes and shoes that have an edge, a little different from your average online store. I have since ordered a pair of shoes from them - I could also track the parcel online to see it's progress and for ease have it sent to my work address - what online shopping should be ! I'm very impressed.
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