mychoice.co.uk reviews

Thank you for your correspondence.

Having looked at your account it appears that both the Dining & Hotel Accommodation vouchers were dispatched to your provided address on Monday 3rd June 2013.

We are therefore not able to understand why you have not received the same. In any event we apologise and we shall contact you shortly to check your details and arrange replacements for you.

We apologise for any inconvenience.

Assuring you of our best attention at all times.

Kind regards,


mychoice Team

Thank you for your correspondence. At mychoice we are committed to ensuring our service levels are efficient and responsive and meet expectations. We would respond as follows to the comments you make;

We believe based on the facts that your review is extremely harsh.

You placed an order on the 27th May 2013 at 15.18 for an appliance. An email was sent the same day confirming your order.

We contacted you again on 30th May 2013 at 16.04, to advise of a new model replacing the ordered item. We offered this to you at a special price with almost £100 off our listed price. You were delighted with the information and offer at the time and opted to transfer the additional monies rather than take a refund, albeit that you failed to inform us of your decision until 3rd June.

As a further gesture, your delivery was arranged for a special Saturday run on the 15th June. You were contacted in the morning of delivery as planned, and advised a time of 12pm-5pm. Due to local traffic delays that day, the schedule for your delivery was severely affected. As you were not available we contacted you several times that afternoon to advise the drivers had run-out of legally allowable driving time. We re-scheduled delivery at your request, for early morning on Monday 17th June 2013.

On the morning of delivery we called you at 6.55am to confirm we were approaching your property. Despite this, nobody was at the property when we arrived. Our drivers waited for a further 10 minutes and delivery was completed shortly after this time. Our drivers removed and took the packaging away at your request, as per our terms for this specific service.

Whist we accept your original delivery did not materialize as planned due to unforeseen and uncontrollable circumstances, every attempt was made to keep you updated and informed and subsequent arrangements were put in hand, as you requested.

We therefore feel that many of your comments in this instance are unfair and unwarranted.

As discussed during our chat today we appreciate your repeat custom and as a gesture of goodwill for the unforeseen delay on delivery, we will be sending a gift voucher in the post.

Once again thank you for your efforts in expressing your views.
Assuring you of our best attention at all times.

Kind regards,


mychoice Team

Dear Mr Cherry


Thank you for your correspondence.

At mychoice we are committed to ensuring our service levels are efficient and responsive and meet expectations. We would respond as follows to the comments you make;

We note your refund was processed at 12.10pm 4th June and your review was posted at 12.24pm. It is clear you have waited for your refund to be processed and confirmed, prior to posting your review. We have no issue with that. However, your comment about awaiting your refund is completely and wholly inaccurate. You are aware you had been refunded when you posted this review. You are also aware the item was collected on the 30th May 2013, following a failed collection attempt on the 23rd May, a date you provided for collection of the goods.

Whilst we appreciate your appliance had a manufacturing defect, we do not believe you have a right to misrepresent facts, something your account above unfortunately contains.

You placed an order on Tuesday 15th April at 11.20am for a Samsung Microwave. 
An order confirmation was immediately emailed to your provided email address at 11.21am and a delivery confirmation for Tuesday 23rd April.

Delivery took place on Tuesday 23rd April as planned. You contacted us on the Wednesday 24th April to advise that the Microwave was faulty. We arranged for a replacement and contacted you to advise that the Microwave you had ordered was now discontinued and that Samsung had provided a range of new microwave models that had been launched. You requested we send links with the spec of the new models and this was sent for your consideration on Wednesday 1st May at 16.04pm.

You contacted us on Thursday 9th May, to advise that you had received no email from us. We confirmed that the email address used, was your Paypal registered address, which had been used for all emails to date. We forwarded the original email to an alternate email address provided, as you stated that the original email address provided was “not used regularly”. We offered a refund for the original model delivered and you informed us you wished to proceed with one of the new models.

We confirmed the change on your order and advised that stock was expected shortly from Samsung UK. You made clear you wanted to wait.

Samsung advised of a delay in the launch and we confirmed this in a call on Tuesday 14th May. You agreed at this stage to wait for more Information on the expected model.

You contacted us on Monday 20th May, advising that you did not want to wait any longer for the new model and requested we collect the faulty unit and refund your order. On your instructions we agreed collection for Thursday 23rd May. This planned collection failed, as you were not at the property. You failed to notify us in advance. You requested again the collection be re-booked for Thursday 30th May, which was completed and the model was confirmed back in our main Warehouse on Monday 3rd June.

As already stated, we offered a refund for your model, when you reported the Initial issue with the Microwave and it was your choice to wait for the new model.

Whilst we accept that there was a picking error on your order, we feel that your comments regarding our service levels and your assertion that you had to” demand my money back” and are “still awaiting refund” are totally unwarranted and not factual.


Once again thank you for your efforts in expressing your views
Assuring you of our best attention at all times.

Kind regards,


mychoice Team