I have been working with a customer service rep for a couple of weeks about a problem I was having with viewing my pictures on the website. He/she was so very kind and courteous, never made me feel inadequate or dense. I always received very easy to understand instructions as to what to do on my end to correct the issue, complete with visuals to show me exactly what was being verbally expressed to me. I'm a very visual person, and this method was most helpful and appreciated. We finally resolved the issue, and things are working great now. I just love the fact that he/she stuck with me until the problem was resolved to my absolute satisfaction.
I had been collecting information regarding my relatives as paper notes for many years. Two years ago I decided to use a PC based database to organize these notes and also get a better understanding of my family tree.
MyHeritage offered the ultimate solution to my problem! Within a few months I had received a big bunch of distant family members that I had been looking for during 25 years! My Heritage is very user friendly and intuitive. You feel on top of this program within a few days.
Besides is the Customer Help Desk very cooperative when a consultation is needed.
I would like to recommend the company MyHeritage and their software FTB. It is an amazing flexible and robust software that allows new beginners as “professionals” to experience the love of one’s own and the importance of place. And the service if anything should occur, is outstanding!
I had a scriptproblem with MyHeritage software. Wrote an e-mail to the support and guess what; 2 hours later I got a reply with a solution! On a Sunday, too! So instead of dropping my family research for a couple of weeks, I could just continue it directly. That's what I call SUPPORT!
I began using My Heritage Family Tree Builder almost three years ago when my wife decided to look into her family history.
I began using the free version which I found to be very easy and comprehensive, as you can add so much detail as well as extensive notes depicting peoples lives and experiences.
As time went on and the family tree grew, especially when I decided to extend into my own family, I decided to pay for a Premium Plus account which allows for unlimited numbers of people to be added and researched online.
The huge bonus with the My Heritage program is the Smart matching system which matches your family members with others opening up further leads you may not have known about. The icing on the cake is the programs ability to then compile all this information into a very comprehensive report including all the details you have added to your tree.
My Heritage is by far the 'The Best' family tree building program available, and I would and have recommended it to anyone who wants to get started on their family genealogy.
Value for money is excellent, and gets better all the time as the site links to other genealogy sites allowing for greater improvements in researching family members.
Searching for a suitable program to manage data of my ancestors, I found several programs on the web for genealogical research purposes. It was not an easy task to select among these programs, but I had to choose one – and I chose the free "MyHeritage Family Tree Builder". This application turned out to have a very intuitive user interface. As a novice in genealogy, I downloaded the free basic program as a trial, but after about a year this was not sufficient. Then I upgraded to Premium Plus application with unlimited storage, which I have used in about two years. My PremiumPlus application contains and manages at the moment 1272 persons with 304 pictures in 628 families.
Ove G. Kristensen, Denmark
For me the experience with MyHeritage led to renewal of old family ties. In the process of collecting the information and pictures from different branches of the extended family, it was exiting to get the enthusiastic cooperation of people I haven't met for 30 years and of kids I didn't know had born. Since we started we had 2 exiting family reunions and so many people thank me for the initiative.
Technically, I – and other participants of all ages - found the system very easy and intuitive to use. And when we had a question to the technical support, we sent it by email and got the response within a day. This, I think, is outstanding
Hilda Warren found this review useful
I stumbled upon this site by accident when they had a long week end try for free.
That started a lot of enjoying hours in front of the computer instead of fixing fences and feeding cattle who informed me that they were starving every time I went near them.
I joined Myheritage for my mothers side of the tree and have over 700 manes. I joined another site that has leaves for my Fathers side I punched in 9 names and it found 5 more. I transferred these to Myheritage and got results straight away. I have had a problem that was fixed in a very short time
I was looking for an easy-to-use family tree software which I could use both offline and on the Internet to share and maintain with other members and I found it from MyHeritage.com. And IT IS GREAT. My/our tree is growing ever bigger and relatives are shared from all over the world with Matches together with comments and suggestions. - I'm able to work offline and upload new information to the MyHeritage server AND I can work in my browser and synchronize with the program on my computer. It is EASY and MUCH more FUN since the tidies searching in old books and archives is reduced dramatically with MyHeritage which I can warmly recommend.
I was unable to use MyHeritage backup of my genealogy.
The Support team was available even on Sunday.
They were very efficient and did n't give up until I was fully satified.
I'm stil very impressed by their professionalism.
I have been using the free version for about a year - and once I was able to find my way around and knew what I was doing, I decided to pay for full service so that I could use the research facilities as well.
I paid my annnual fee and kept wondering why I still couldn't use the facility - so copied my payment details to their support department and asked what the problem was.
It took about 8 emails to and from each other to eventually discover that my payment had not been recognised because my paypal email address is not the same as the email address I used to set up my family tree.
It took a very patient customer service agent who searched through all the accounts to discover that I had opened my tree using another email address and I am delighted to say that the problem has been solved. This all took a maximum of a week to solve. The only canned response I received was the very first one... after that they were from agents who I could communicate directly with.
I am delighted with My Heritage. I love being able to print personalized family tree reports for individual family members. I still have to experience the research aspects and will save any comments about that for another review. My only quirk is not having the option of how I enter dates - or perhaps someone can tell me if I am missing an option to do just this?
Finally a last word.. Thank you to Yakir of the MyHeritage team who was so patient and discovered my error.
I used the free copy of MyHeritage to start to document my cousin's work on family trees. It did the job perfectly and I had captured all her work in just a short time.
Since then I've gathered other family history, and have upgraded to (eventually) the Premium version (I now have over 2500 people in several trees). It is a great tool for mapping your tree, and it provides lots of good features.Layout is clear, it's intuitive to use, and it's extremely flexible - - like all good software, you'll find that you only use a subset of its features, but it will be the subset that fits your needs precisely.
Having built your tree it's easy to navigate around, to check relationships and so on - the reporting features are also good.
Of course, like all products, it could be improved.
For instance, I have 11 separate trees for different parts of my family - - I'd like to make some of them public, but I have to keep others private since the information was paid for by members of the family who wish to keep it private. Security operates at the site level, not at tree level, so I can't do this.
I've had occasion to contact the support team on 3 or 4 occasions - - every time the response has been quick and helpful. In most cases they've sorted me out very quickly, and they've been constructive even when there wasn't a clear solution. I'd score them very high on support (and I'm an ex-support team manager for a large multinational corporation)
I've scored them 4 out of 5 because some of the new features they have introduced seem to me to be very US-centric, which doesn't help me, and because I find the Smart Matching process is quite unwieldy. There are huge numbers of potential matches and it's difficult to distinguish those which are real, and properly researched, versus those which have simply been copied from another user.
Myheritage is a very good site if you have 250 members or less in your family tree. It is free and the site lets you know when there are matches between your family tree and someone else's and between historical records that match people in your tree. The costs of membership are comparable to other sites but be sure and ask about the different levels of membership and what they all include. Myheritage customer service is easy to reach, very responsive, patient and helpful if there are any problems. So far I am contented with Myheritage and am continuing to build my family tree.
I started out with a couple of different programs and didn't like them. They were very exclusive. I have been with My Heritage since 2007 and have a long term contract with them. I enjoy working on my family tree and am on here almost daily. The programs are so easy to use and if I do have problems, it is only a couple of days before they get back to me with answers. I love the Smart matching and meeting far flung family members from across the world. Thank you, My Heritage!
When I started with the history of my family two years ago I heard from MyHeritage and started to use the software program. Up till now I have no reason to look for an other heritage program, because I am very satisfied with the program and also the service.
When I decided to start my family tree I tried several genealogy programs. I wasn't totally satisfied with those that I tries initially, but then I found Myheritage: I was pleased it, and I have been using it ever since. It is quite easy to use: adding family members, updating your tree. Especially, the "matches" have found a lot of old ancestors that I didn't know I had.
Det er desværre umuligt at komme i nogen kontakt med disse mennesker - programmet fungerer ikke her hos mig det er ikke muligt at bekræfte såkaldte smartmatches eller afvise dem - istedet fremkommer meddelsen at denne funktion kun er mulig med et Premium medlemskab det samme gælder når man vil søge efter opdateringer. Har forgæves søgt support hjælp de steder det er muligt men ingen svarer. Hold jeg langt væk fra dette program det virker som om man udelukkende er interesseret i at du skal betale.
I started using MyHeritage a few years ago knowing nothing about how to go about researching ancestors. Thanks to this site, a lot of it is very easy. The Smart Match option, in particular, is very simple to use and immediately links you to other sites, from which you can attach as much or little as you like with MyHeritage doing all the citation and organizational work. Sharing the site with other users provides a great way to interact with other members of your extended family. Software upgrades are not frequent but are automatically done. Backups are automatic and kept a long time. You can generate all sorts of reports automatically. On a couple of occasions, I had to contact customer support to fix errors (one mine, one theirs). The response was immediate and the second one, which involved a minor adjustment to the software, was done and sent to everyone within a few hours. All in all, I couldn't be happier with the whole experience.
“I've tried the rest but now using the best "My Heritage"”
Written on: 05/07/2013 by davepen38 (1 review written)
After searching for a online tree builder I stumbled on My Heritage and I'm glad I did! the older edition was great but the updated version 7 makes it fantastic,so easy to use, now it synchronizes both ways to my online web site it's unbeatable! The research facility is a great help.
I have found many more family through "Smart searches and the tree consistency & duplicate finder have saved me from making a lot of errors.I was very worried in case my computer crashed but the Heritage customer service put my mind at rest and explained how to install on another computer many thanks customer service.
This family tree building never ends if I'm not careful I will be back to Adam & Eve, so no doubt I will be a customer for the foreseeable future.
Value For Money
Starting some 12 months ago with that genealogy stuff, I lookedfor a program that suits me best. I made several tries and finally decided for MyHeritage. Crucial was the better 'look & feel' of the program itself + the WEB-embedding and possibilities.
There may be other big players but this decision was approved, as a minor fault accured upon an update and the support was very effective.
I decided on my heritage as it seemed a friendly site. .One of the best ideas that I have ever had.I have found so many relations some have even bothered to keep in touch with me. I found out all about my grandfather-even was sent a photo of him, my uncle who was a big mystery-solved. My Aunt Jemima and her husband.I get very involved and bought the premimum plus as I wanted to verify the information I have as that is very important as sometimes the stories that you hear are just that stories.When you are tracing your family in other countries you want to be sure of your contact.I would recommend My Heritage to people who want to have a factual tree along with all the fun things
Incredible what you can invent in order to lure people to pay.
I established a family tree and paid far too much for a 1 year's membership.
When I did not wanted to pay anymore and just be "free" member, they started to sent SPAM mails to my family in order to get them to take over my page and pay.
Here there is the message that they sent:
"Lys Web Site (Light Web Site)" has expired 30 days ago: - (
It's a beautiful page with 96 photos and 17 invited members.
It'd be a shame to lose it.
We haven't been able to contact Thomas who manages the page.
Earlier there have been situations, where a side-administrator at MyHeritage.com didn't wish to maintain the site, and this message appeared useful for other family members, so that they got the message that the page expired and be able to renewed and is preserved by another family member.
To make sure that nothing of the family tree- and family photograph contents on the page leaves lost.
If you'd like to see more information, click here, or contact our support on firstname.lastname@example.org, if you have questions about this.
If you aren't interested, then ignore this e-mail.
Best regards, the Team at MyHeritage.com
You can not just "resell" my pictures and information?? That is my personal information, and the information has to stay on my page, on a free version.
I am very angry about this.........
Mafia methods ...
Jens Erik Kristensen found this review useful
I do not believe you can get a better programe for your family research.
I've tried several products but this is the most user friendly, including their great support team. I love being able to add photos and notes to each person and the large amount of different reports and charts you can create. I also like the checking which alerts you to duplicates.
I was recommended this site from a friend, whom had worked with his family tree for years.
When I tried it out I started with the free part but pretty quickly I upgraded.
It was just my desire to learn more, that made me upgrade. It isn´t necessary.
The online version and now the free program to my PC has worked perfectly in the year I have been a part of the My Heritage.
Once I needed help and there was and answer to my question within 24 hours.
I intend to stay... :-)
This is THE site for both amateur and professional "Tree Builders" !
So many features and so easy to use .. You can also take it with you on your mobile device !
Your family tree looks great and the backup service from "myheritage" is next to none..
Automatically sets reminders for birthdays,anniversaries etc. and links people within the tree ... GREAT
One tiny thing ... I would like to see is more Irish records .. Searches and matches tend to be a bit America orientated ..
But Still a SMASHING site to use.
A Few Days ago I erred while paying my yearly subscription. I accidentally paid my cousins instead of my own. After wondering how can I fix this screw up. I contacted my Heritage support and was quickly put threw to a marvelous support system that quickly repaired my stupid move.
I had also, when first starting out, joined another site, of which I found very hard to work. My Heritage is very simple to put together and has all the support a person could ever want. Thank you for being you.
I am user of MyHeritage since 2010 and have over 10,000 names in my family tree. Family Tree Builder is the most amazing tool in the service of family history. MyHeritage has developed a program easy to use and at the same time with endless possibilities that allow users to not only create their own family tree, but also search for and connect to relatives around the world or people with common interest in family history.
In fact MyHeritage can be used as a social network, with emphasis on contacts to family. This allows greater knowledge among members of the same family and distant relatives closer. In addition, the site offers tools that let you create charts, family trees and reports that can be printed and presented to family gatherings and/or framed.
I use MyHeritage website since 2009/2010, don't really remember. I didn't think, it will be such a great software. since the mobile app it got even easier to spot small changes, add new people and the sync option, which since newest works perfectly fine, gives the special kick for family-tree-fans.
I have collected over 1400 people, who are in my wider family, thanks to MH all of them, who joined the site can add and edit their own information and invite new members, which gives us a huge community feeling and the motivation to keep going.
Their partnerships with other registries helped me to find over 10 people, who I didn't know before.
I absolutely can only recommend them, I love and will continue to use this software!
I am using MyHeritage.com since 2012. My cousin used it for many years before and invited me to join. I had a very large family tree but it was drawn on paper and hidden at home where only I could see and work on it.
Now, thanks to MyHeritage.com, I have added all the information to my cousins tree and we have over 3,000 family members in our tree, and over 50 site members that can view the tree and also make comments or add new persons themselves. Since then our tree has basically "exploded" and we have now upgraded to the site to Premium to be able to make use of the great Smart Matches feature, helping us to grow the tree even faster.
I got invited to join another site the other day and I have to say that I was shocked how bad that other site looked and how difficult it seems to add things. It's just so easy at MyHeritage.com, I would never sign up to any other site. They always try to improve the site and add new features and designs.
It's pure heaven for Family Tree Builders and Professional Genealogists!
PS. No, I am not getting paid for this comment, this is entirely because I am a daily user and very happy with their service from day 1.
I have been using MyHeritage and Family Tree Builder for many years now and have found it so easy to use. They have Smart Matches that link families together which then allows you to include the information into your link if they match, saves a lot of unnecessary searching. This is definitely a site I reccomend
I have been a user on My Heritage for over 2 years now. And I LOVE it! The classic version which I use is one of the best out there in geneology trees. I have over 6000 names on there now. As a transcriber for the Cornish OPC, I really appreciate an easy to use website. And this one is. So many out there are just confusing!
It has the actual family tree, which a lot of them don't have. And so it's very easy to backtrack through the lines to see who's who. Very easy to enter data, add photos. It also has a Smart Match service which has put me in touch with a lot of people also linked with my chart, which I would never have found otherwise. I have gotten some fabulous information and pictures a long the way.
I love the layout of the classic view. Very easy to load. Visually very clear. Easy to move around in. Also easy to invite family memebers, print off charts etc.
I just love this geneology site. And I highly recommend it.
Meg Amor - General Transcriber for the Cornish OPC. Modesto, CA, USA (heading for New Orleans, USA)
Jeg oprettede mig på siden for at forske i min slægt som jeg kender meget lidt til.
Opdagede hurtigt at mæn nærmest ikke kunne bruge siden uden et" premium membership", som skal betales for et år af gangen (over 500 kr)
Jeg tror så at min dage er reddet efter at ha købt dette og tænker at NU skal jeg søge...
-Men nej, de mange penge dækker kun selve din hjemmeside og få andre ting, vil du forske i arkiver skal du betale en god sum penge oveni for "data"... det har jeg så ikke råd til og føler nu jeg har smidt penge ud af vinduet på mit "premium" medlemsskab, som jeg egentlig ikke rigtigt kan bruge til noget uden data.
....Og så syntes jeg det virker en smule suspekt at de fleste personer der har vurderet siden som MEGA god, kun har lavet den ene anmeldelse :-/
The moment i found MyHeritage on the internet i started to search for my ancestor's and i loved it, i will recommend everybody to try and see how far you can go back in time to find your ancestor's, it's fun to do.
For anyone with an interest in family history, you can't go wrong with this site! It is brilliant. I have certainly learnt so much about my family and have been in touch with relatives that I never knew existed. Whenever I have needed help or advice, the team at My Heritage have been wonderful.
Marguerite Daniel Portishead, North Somerset
I am a new comer to Genealogy and managed to create an 8 generations tree with over 2500 profiles in the tree. I do not believe it would be possible to construct such an elaborate and complex tree without a website that is so user friendly and so organized and so intuitive as MyHeritage. I had to learn the hard way! I used other websites and offline software first but I was not happy enough to seriously consider increasing the size of my tree before trying MyHeritage. I have a Premium account now, a 6 month gift from MyHeritage to help me with my effort on building a massive tree and connect it to the world. The support staff is amazing.
I downloaded and entered my family tree information with 221 people going back about 5-6 generations with such ease it was amazing. I purchased the premium pack and had a few issues at my end merging 2 accounts etc and the support was prompt and thorough. This is excellent software and the 'after sales' support is first class. If you're interested in genealogy and all matters relating to family trees etc this is the software for you!
To reply as a company, please sign up here.