Myhermes reviewed by

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible

Just steer clear of this lot.
They use a network of private people who go around collecting and distributing parcels (and earn a commission for each item). When collected, these private individuals then take the parcels home, waiting for the MyHermes vans to collect from them. They are often poorly trained, dont collect when you want, and I wouldn't say its very secure allowing your parcels to sit at someones house for a day.
My collection agent would not drive in the dark, wouldn't walk up the stairs to collect (to the 1st floor), and wouldn't collect on Saturdays. She missed two collections (I got compensated for one), then she turned up out of the blue to collect a parcel I had never even booked!
So, I have started sending things from my home address. One item has arrived safely, the second item has now been lost in their own sorting centre (how can you lose a 7kg box?)
Just keep away - they are useless
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