Used this company many times without to much bother. i got lulled into a false sense of security.
Now they have lost my parcel and I am out of pocket, lost a good customer got bad feedback spent 6 days so far trying to sort out. Customer services is a complete wind up.
If you think Hermes is bad try booking through Parcel2go. Now that is the biggest wind up I have ever had.
One bad experience with either of these companies will fill you with enough hatred to last a lifetime.
Don't think "it will not happen to me" because it will. Then you also will experience the nightmare and no what I mean.
I wish I had paid the extra and gone elsewhere.
Don't get caught out.
YOU HAVE BEEN WARNED.
As an update I have now been contacted by Jenny Bowles by phone at Parcel2go and given a full refund. She was very apologetic and I am going to use Parcel2go again but definitely not Hermes.
For any future problems that are not resolved with Live chat I would recommend mailing direct to email@example.com in customer services, or speaking to her by phoning 0871 3308066 this may cost 10p per minute.
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